Moore-Built Construction & Restoration, Inc.

We apologize for any additional inconvenience.

The gift card policy on the gift card does have a disclaimer in which it states a gift card is unable to be tendered with another gift card. Unfortunately, we would not be able to refund the gift card. We apologize for any inconvenience this may have caused.

Anytime there is dollar off coupon or Reward, it will be applied first to the merchandise and then the percentage off coupon will be applied. We have this listed on the back of our coupons and you can also find the information on our website, www.kohls.com.  At this time, we consider this matter closed.

We will be partnering with our rebate department. Once a response is received, we will be happy to follow up with our customer.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received a refund of $274.43 on 12/14/15.  Their apology is meaningless and I will never use Kohls again.
Regards,
[redacted]

Please know we have reordered the damaged item for the customer (SKU: 33792799) under order #8[redacted] to the referenced address, and the customer will not be charged. For the customers reference he is welcome to track this order on his "My Account" on Kohls.com.  We apologize for any...

frustration the customer experienced.

We
apologize for the inconvenience our customer experienced on their most recent
order. In order to resolve our customer's concern, we will need some
information. Can the customer confirm the store location where he spoke to a
Manager as well as a name. We apologize for the inconvenience our...

customer
experienced on their most recent order. In order to resolve our customer's
concern, we will need some information. Can the customer confirm the store
location where he spoke to a Manager as well as a name.

Unfortunately, the images did not come through, please send in as an attachment via the Revdex.com.

We...

have processed another credit for $15.00 to the
customer's Master card ending in [redacted] on 02/19/16. We advise our customer to
allow 10-14 business days for the credit to appear. Additionally, upon review
of Kohls.com order # 4269163916, the customer's earned and redeemed $10.00 in
Kohl's Cash. When you return merchandise from a purchase that earned Kohl’s
Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s
Cash coupon, the amount of the Kohl’s Cash will be deducted from your return
amount. The Kohl's Cash policy is listed on both the coupon and the sales flyer
that corresponds to the Kohl's Cash sale. We are unable to comply with the
customer's request for any additional credit, as she redeemed the Kohl's Cash
earned on this order. We apologize for any additional disappointment.

We have partnered with our marketing department and have requested for our customer's information to be removed from our mailing list. Please advise our customer to allow 2-3 weeks for the mailers to stop at her address. The email alerts take about a week to take effect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount the was returned to us is what was paid on the credit card.  We have not received any amount of money or credit for the return of the wrong item.  We originally purchased the air mattress with gift cards on May 16, 2017 order #4[redacted] when the wrong item was sent to us.  We we told by the service department, via online chat, that we had to reorder the air mattress and we would be credited the amount of the purchase.  We reordered the air mattress on May 20, 2017 order #8919415059 and we returned the stove that was wrongly sent to us.  We are looking for the refund of the price of the air mattress that we had to repurchase since the wrong item was sent to us in the first place which was not our fault.Also, I kept records of all the chat logs telling us that we would be refunded for the purchase of the air mattress after the wrong item was returned, which is has been.
Regards,
[redacted]

We did attempt to reach out to our customer directly to reorder the item for our customer. Please have our customer contact ###-###-####.

We have sent the check to the updated address. As such, we consider this matter resolved.

We apologize for the disappointment. Our records indicate the full Kohls.com order ending in 7783 was delivered, via UPS, on February 13. However, as this was not received, we credited the full order in the amount of $90.99, which will post to the Kohl's Charge card ending in 8601 in an average of...

seven days. As this was credited as a courtesy, a police report would need to be filed for any missing/stolen packages going forward.

We apologize for the inconvenience, but Kohl's is not affiliated with the coupon that is circulating on Facebook. Those coupons are being circulating by an unauthorized third party, not Kohl's.

We apologize for the inconvenience our customer experienced when attempting to make a return. More information will be needed in order to research our customer's concern. Is the customer able to attach a copy of the receipt, is possible.

We apologize for our customers disappoint and inconvenience. We agree with our customers recommended accommodation, and have credited her $34.45 accordingly to her Kohl's Charge card ending in 5212. Please allow an average of seven days for this credit to post.

Upon review of the customer's receipt information, we stand by our policy and previous response.

We deeply apologize for the frustration and inconvenience our customer has gone thorough. Please let our customer know we have processed a credit for the item he did not receive, in the amount of $443.98, back to his Kohl's Charge card ending in [redacted]. He should see the credit in an average of seven...

days.

We
apologize; however, due to the age of the order, we are unable to determine
rebate eligibility. However, as a courtesy, we will send a $25 Kohl's
Merchandise Credit (KMC) to our customer, which she will receive in 7-14
business days. As such, we consider this matter closed.