Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The company's response is simply "We apologize for any inconvenience" What is it that I'm supposed to be accepting? They simply don't care.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 please ship three gift cards to:[redacted]
[redacted]

The customer has reached out to us regarding Order [redacted]. As of December 17, 2016, a trace was initiated by the vendor and FedEx. Once a response is received via our vendor and FedEx, we will be happy to notify our customer of our findings.

We apologize for the inconvenience and frustration our customer experienced on their recent store visit. We will be following up with our store and following up with our customer once a response is received.

We apologize for the disappointment. On November 6, we processed a credit in the amount of $166.82, in compensation for the missing item, which will post in an average of seven days to our customers Kohl's Charge card ending in 1306.

We have researched our customer's concern and it appears we have processed a refund in the amount of $26.89 which was applied to the Visa ending in [redacted]. This was applied on November 02, 2016. We have confirmation that the tender used has accepted our refund. The customer would need to contact their...

bank to inquire about their return.

Our records show a $50.00 credit was processed back to Kohls.com order #[redacted] on 11/14/15. The credit posted to the customer's account on 11/16/15. We advise our customer to log into their My Kohl's Charge account online, or wait for their next statement to verify the credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The returns they have mentioned made on November 2nd were not the dishs in question. I had ordered 33 dishs on 10/17/16 and ended up returning them all (almost all were broken in the boxes that I received). So on 10/22/16 I returned 22 dishs and on 11/2/16 I returned 6 more, totalling 28 dishs returned. Still missing the 5 dishs in question that I never received in the mail so was incapable of ever returning to the store. I have tracked every dish with the receipts and return receipts and those are the only 5 missing, to which I had received a shipping notification for that package saying they were broken and were sent back to the sender.
Regards,
[redacted]

We apologize for the disappointment. On February 23, Kohl's Rebate
Department reissued an additional $12.00 VISA prepaid card—tracking #[redacted]—which
is currently being processed and will be delivered, via mail, within 15
business days.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Kohls answer : 'We apologize for the inconvenience our customer experienced with online Order 7000762982. We would need more information to research our customer's concern further. Can the customer provide the Kohl's Cash numbers used on the order, if possible. ' I do not have information of all kohls cash numbers but have 2 of that. I used 4 kohls cash numbers was in my account. Please find attached PDF of my orderKohl's cash x0871 $ 15.00 (217889928590871)Kohl's cash x2868 $ 30.00 (177938150602868)Kohl's cash x2500 $ 150.00 (217889484352500)Kohl's cash x2967 $ 148.97 ( I don't remember ) 
Regards,
[redacted]

We
apologize for the disappointment. However, the two orders referenced on this
complaint are not valid Kohls.com order numbers. Nonetheless, on March 24, our
records indicate that the full Kohls.com order, ending in 4349, was returned to
the Lone Tree, CO Kohl's store. As such, $159.65 will be...

refunded to the Kohl's
Charge card ending in 5401 in an average of seven days. For questions or
concerns regarding the Kohl's Charge card, please contact Kohl's Customer
Service at ###-###-####.

The authorizations have been cleared. As of April 27, 2016, the available credit is $498.00. Tomorrow, the full $500.00 will be available. If you wish to take advantage of the 30% discount, please call us at ###-###-####, so we may place the order and apply that for you.

We have honored our customer's request and have added their request to no longer receive marketing mailers from Kohl's.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I spoke with the admin for the President of Kohls, as I had also sent an email to their CEO, and we talked about my complaint and it was resolved by kohls reshipping the item that was never delivered. I asked her why she could reship it and the CSR's could not, as that was my initial request on resolving my complaint, and I was informed "I don't know why they would have said that as the item was in stock." The item has been reshipped with a delivery estimate of March 30,2017. Should I not receive it, again, I will be sure to notify you.
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the delay. Kohl's Corporate Refund was unable to link the
returned merchandise to the original purchase. As such, on February 2, we issued
out a Kohl's Merchandise Credit (KMC) in the amount of $252.37, which will be
delivered, via mail, in an average of 7-14 business...

days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want to iterate one more time that I already contacted the Fraud Department three times and they told me to contact the Customer Service. Please stop sending me back and forth and  gave me a clear point of contact. I am sorry, but I have been telling you that I contacted Fraud Department and you are telling me to contact them again. The lady at your fraud department told me to ask for a supervisor on the customer service line but supervisors send me back to the Fraud department. 
Regards,
[redacted]

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a return for Kohls.com order # [redacted] was processed  for the correct amount on 12/04/15, back to the customer's VISA ending in [redacted]. Regrettably, the customer's desired merchandise is no longer in stock. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I requested a refund for my order on my Kohl’s charge on 1/5/2018 and was advised I would receive my refund for the missing item, now I’m being told that because I used Kohl’s cash and discount code at checkout I cannot receive my refund. I do not want Kohl’s cash or any promotions from Kohl’s I would just like my refund for the items I have been working on for 3 weeks to resolve, I have never had an issue in store returning items or getting a refund but now they are denying a refund because I used Kohl’s cash as well as other discount codes along with my Kohl’s charge card.
Regards,
[redacted]

Upon review of Order 4818129634, it does appear we did process a credit in the amount of $773.79 to our customers Kohl's Charge ending in 6172.