Moore-Built Construction & Restoration, Inc.

Revdex.com:
I would like to see kohls rating go down since a resolution could not be met.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paul [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your customer service representative was extremely unhelpful and lied to me about speaking with someone above her. She came up with three different lies and when I called her out on it--she didn't have anything to say. Not once in your response did you address this matter or the fact that your text message offer didn't say "exclusions apply". Or you didn't address me not receiving my coupons YET--and I have been in my new home for three years---it's funny that the bills always find their way in the mail though....
Regards,
[redacted]

We have verified a credit was applied to our customers Kohl's Charge ending in 7521 on November 16, 2016. It does appear in the amount of $42.49.

Our
customer was appropriately credited. As $130.00 worth of Kohl's Cash was earned
on her initial order ending in 2127, and subsequently redeemed on the second
Kohls.com order ending in 2440, we deducted a prorated amount, $90.00, when our
customer returned one of the items in the initial order to the Kohl's store in
Cn Rapids, MI. As such, we respectfully decline any
additional compensation that our customer is seeking, and consider this
matter closed.

We have
reviewed our customer's concern as well as received a response from our buying
office. They have confirmed the dress the customer is ordering is not available
and will not be carried by our vendor. For the inconvenience and frustration
our customer has experienced, we would like to send our customer a $30.00 gift
card. If the customer agrees, please have them confirm by replying with their
mailing address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is unacceptable!  I initially contacted a supervisor at Kohl's.com.  They were no help - that is why I have attempted to resolve this through the Revdex.com.  I find it hard to believe that Kohl's is not willing to call me to discuss this important matter.   I could understand the options given to me if these items were not so large and heavy.  If I could lift them into my vehicle - they are too large to fit inside my vehicle.  Therefore, the options given to me will not work, because of these factors and apparently this is something that no one at Kohl's is taking into consideration.   At this point, if Kohl's is not willing to make this right by refunding me 100% of my purchase price, plus the interest that has been charged to my card, without returning the severely damaged items within the next 5 business days, I guess my next step is to contact a lawyer and see how they can help me.
Regards,
[redacted]

Our rebate department has
responded and have confirmed they did mail out a $36.00 rebate prepaid card
to  [redacted], (tracking
number 76226711) which was the name on the rebate form.They have agreed to mail out once
again to the address submitted on the rebate. The address this will be sent to is :[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate that Kohls is now standing behind the product they sent. I wish it had not come to this, but I understand that Kohls had there hands tied a bit as well. I do know that this could have been handled in a better manor before this level of escalation came up, but it shows true integrity that they did take the balance of the futon mattress off of my card. Thank you Kohls for taking my complaint to heart and standing by your policies and grantees. I will be a returning customer again.
Regards,
[redacted]

We apologize for the frustration this has caused. We have processed a request to stop sending mailers to our customer. As we print mailers in advance, please know it can take up to five months for mailers to stop.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and I look forward to shopping at a more reputable business. Bye!
Regards,
Piaget [redacted]

Revdex.com:
I am stuck buying a new bed thanks to them I'm done been sleeping on floor for almost a month buying a bed from them after I already did is not going to happen I will never purchase anything else from them online
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the disappointment. As we verified that a package from the Kohls.com order ending in 1087 was lost in transit, we issued a credit in the amount of $31.97, on December 12, which will post to the Kohl's Charge card ending in 6602 in an average of seven days. Additionally, Blue Kohl's...

Cash in the amount of $18.44 was issued, via email, with a redemption period of 30 days.

Our customer needs to contact ###-###-#### directly to discuss her corporate refund further. They have attempted contacting our customer directly numerous times.

We
apologize for the disappointment. As we verified that the order was lost in
transit, we submitted a credit for the order, on December 6, in the amount of
$111.29, which will post to the Kohl's Charge card ending in 4305 in an average
of seven days.

We apologize; however, the file the customer attached shows
incorrect information. We stand behind our previous resolution, as the customer
used four different Kohl's Gift Cards, totaling $66.76, on this transaction. As
such, the issuance of a Kohl's Merchandise Credit (KMC) for the return was
correct. Please see the referenced attachment for the items in the order that
were placed using these gift cards.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records indicate we received his complaint...

through a different
channel and have addressed his concerns.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The entire sum was not refunded, rather per an email I recently received it was refunded in part.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I received an automatic email from Kohl's, informing me that my return has been processed.  I was happy initially, however upon closer inspection the refunded amount does not equal to the debit amount on my credit card.  I requested that either the entire sum be credited back to the account or I receive the merchandise I ordered. 
Regards,
[redacted]

We apologize for the inconvenience the customer experienced due to not receiving Order 4771468327. A return was processed on April 19, 2016, in which a credit was applied in the amount of $39.47 to the customer's Visa ending in 8292. The customer will also be receiving a gift card for $10.00 in...

the mail, which was for the Kohl's cash also tendered on the order.

Our customer was sent $36.00 on April 11, 2017 to [redacted]. We will reprocess a new $36.00 VISA Prepaid card to the address on this complaint, and will be mailed out within 15 business days.. We apologize for any frustration this has caused the customer.