Moore-Built Construction & Restoration, Inc.

Upon review of our customer's concern, it appears we did process a full
return for our customer's online Order [redacted]. It shows on our end a check
was requested to be sent on December 06, 2016 in the amount of $1,173.36.

We will be more than happy to address our customer's concern. In order to honor our customer Kohl's Cash request, we would need copies of the receipts for the transactions. Please have them attach to complaint.

We thank our customers for contacting Kohl's Department Stores about their recent Kohls.com order. We regret to learn that their items were not available when their order went into fulfillment. We make every effort to ensure that we have enough merchandise to meet the needs of our customers....

However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In the case of our recent Black Friday ad and promotions, we included a disclaimer stating that the our specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We apologize for the inconvenience this may have caused. If the customer wishes to reorder, she may call our customer service number and reference the original order number and they will honor it. She can call 1-855-564-5705.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the disappointmentAll inquiries made through the Revdex.com are addressed via the same channelAs such, please attach a copy of the return receipt so we can investigate further.
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal;background:white">

In order for us to research the
customer's corporate refund, we are requesting accompanying proof of the
return such as the receipt, if possible. Our records do not indicate a return
in the system with the information provided in the initial complaint. Once we
receive the requested...

information, we will be happy to address our customer's
inquiry.

We
apologize for the frustration. Our records indicate that order #[redacted] was returned and subsequently credited on October 13, to our customers Kohl's
Charge card ending in [redacted]. Additionally, the second order, #[redacted], was
returned and subsequently credited on November 2, in the amount...

of $389.79,
which will post to our customers Kohl's Charge card ending in [redacted] in an
average of seven days. As such, we consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never heard from the customer service represtentative I was supposed to hear from within 24-48 hours so I'm not sure why I was refunded as I never asked for a refund - I wanted the item I ordered to be delivered.
Regards,
[redacted]

We have processed a credit for the total shipping cost back to the customer Discover card ending in [redacted]. We advise the customer to allow 5-7 business days for the credit to appear. We apologize for any additional disappointment.

Sale prices can vary from store to store. Also, online prices can vary from store prices. As such, we stand behind our previous resolution, and consider this matter closed.

We apologize for the disappointment. We verified the Kohls.com order ending in 2574 was lost in transit. As such, on December 26, we returned the missing item in the amount of $34.39, which will post to the Master Card ending in 6850 in an average of seven days. Additionally, Blue Kohl's Cash in the...

amount of $30.00 was issued, via email, which has a redemption period of 30 days.

Our store has agreed to partner directly with our customer in order to arrange a return for her. We provided our customer's contact information to the store manager at the Chico location and they will be following up with her and making sure her concern is resolved accordingly.

Upon review of our customer's order, the customer stated that FedEx denied her claim. Kohl's is not responsible for the items since  FedEx confirms delivery of her package. She would need to contact FedEx and the customer might want to consider filing a police report as well.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Technically, I did reorder the item.  Kohl's did absolutely nothing to help me.  I spent three days on the phone with them. They refused to help me in any way.  Even after the customer service representative told me the item was no longer available and their was nothing they could do, I continued to go on-line and two day later it became available again.  I placed it in my cart and ordered it.  I then spent another hour on the phone with a customer service rep trying to get the price I had originally paid.  I don't think Kohl's should be taking credit for reissuing the item, because they did absolutely nothing.  I initiated and handle the matter after four hours of my own time.  Hardly worth saving $20 dollars. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We
apologize for the disappointment. As our customer states she did not receive
her package, on November 15, we credited her in the amount of $99.52, to her
American Express card ending in 3006, which will post in an average of seven
days.

The correct amount was returned, as $10.00 of Kohl's Cash was earned, and subsequently redeemed on another order. However, based on the item being defective, we refunded the difference in the amount of $10.40. Please
allow an average of seven days for this to post to the Kohl's Charge card
ending in 5510. As previously stated, $25.00 worth of Blue Kohl's Cash was
issued, via email, with a redemption period of 30 days from the date of issue. As
such, we consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
John [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. When I attempted to exchange my rug the first time I had my receipt and Military ID in hand.  There will not be a return visit to Kohls after this experience.  I understand that it may have been a new employee that refused to assist me on my first attempt but I am assuming whoever I am corresponding with now specializes in Customer Service.  Although I am responding on my break using my smart phone, I am sure I clearly explained I was not asking employee to go against policy and ate the additional cost and time it took to haul my defective rug.  The rug has been loaded into the SUV for donation to Habitat for Humanity in the morning.  I am disappointed in the resolution I was offered and Kohls could have at least offered to provide me with a prepaid shipping label to return with less cost and time on my part. I am assuming Kohls does not feel that the loss of one customer is detrimental enough to even attempt to offer a fair resolution.  I can assure you that I will never spend one dime of my hard earned money again and will post the link to our conversation for my co-workers, fellow soldiers and family to see. I ensure you a corporation this large has the means to provide a shipping label but customer value and appreciation ranks far below profits and margins on their list. 
[To assist us in bringing this matter to a close, we would like to know your view on the .matter.]
Regards,
Rachel Winn

We have processed a $30.00 gift card for our customer as agreed. AT this time, we consider this matter closed.

Our customer is working directly with our store manager in regards to addressing their concern. At this time, we consider this matter closed.