Moore-Built Construction & Restoration, Inc.

We are happy to research our customer's concernWe will be partnering with a vendor to inquire about item and see if we can possibly assist our customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Stephanie ***

We have already addressed our
customer, please reference Revdex.com ***

Unfortunately we are unable to locate the customer's order at this timeWe have processed return for Kohls.com order #*** on 12/22/We advise our customer to allow 10-business days for the creditRegrettably the customer's desired merchandise is no longer a***ableWe apologize for
any inconvenience

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, they would need to contact ###-###-#### or contact Kohls via email at ***, and they will address the customer's concern through the appropriate channel

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and they're asking for the Kohls cash numbers and PINs I used for this orderBelow is the list of Kohls cash numbers and PINs:***PIN:9362***PIN:5057***PIN:3454***PIN:4686***PIN:6940Please provide these to KohlsThanks
Regards,
*** ***

We
apologize for the disappointmentTo avoid instances like this from happening
again, we removed the old address from the shopping profileHowever, as we
verified these packages were sent to the incorrect address, we issued a credit
on December 14, in the amount of $63.16, which will post in
an average of seven
days to the Kohl's Charge card ending in Additionally, Blue Kohl's Cash
in the amount of $was issued, via email, with a redemption period of
daysFor this item to be replaced, another order would have to be submitted by
you on Kohls.comIf the items prove to be more expensive, we are more than
happy to price adjust the order to the amount that was originally paidAs
such, please respond back with the new order number so we can accommodate
accordingly

We apologize for the inconvenience our customer experienced with online Order A credit was applied in the amount of $to our customer's Amex card and an additional credit of $will be applied separately, making the total refund amount $Please advise our customer to
allow 3-business days for it to reflect on their credit card

We stand behind our previous response and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference:im no longer interested in doing business with a company with a history of cheating customers ( you can review their settlement for price gouging), my point is hassle free return, why would I exchange an item for the same item if I'm satisfied with it, I hope you can leave my complaint open for all customers to see, and Kohls you are doing a great job in getting your self out of business
Regards,
*** ***

We have processed a return for our
customer's orderA return credit was applied for Order in the
amount of $to the customer's Kohl's Charge ending in Please allow
3-business days for it to postto their accountTo research our customer's
other concern; we request the
customer attach a copy of the email sent with her
mother's informationWe apologize for any inconvenience and frustration this
may have caused

We
apologize for the disappointmentWe verified that items in the Kohls.com order
ending in *** were damaged while in transitAs such, on December 23, we
refunded the full order in the amount of $8.95, which will post to the VISA
card ending in in an average of seven days
Additionally, Blue Kohl's Cash
in the amount of $was issued, via email, with a redemption period of
daysAlso, our records indicate the order was replaced on December 12, in the
amount of $38.45, which was subsequently delivered, via UPS, on December As
this was a valid charge, we respectfully decline the request for any additional
reimbursement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:it it is the same as they have told me beforeI will watch and see whether they would eventually do it or not and let Revdex.com know.I don't think this is a Accetp, but just need to wait
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.At this point, still nothing has been done.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. After a couple of shipments I have received the originally purchased leggingsThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received the gift card, you sent it to the wrong person. The person who paid for the order(me) should have received the gift card back and I never did
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not have a order number I told them that or more timesI gave them copy of form that was in the package.They are just trying to be difficult someone at the Ohio Return Center must have stole the items I returned for themselves.I sent them the attached information but yet they have done nothingI am not going to pay my bill til they fix this issue orany late fees.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Niranjan *** I have contacted Raise.com where cards were bought via my visa credit cardI have proof of this and can supply you with statements etc if requiredI have never ever participated in any fraudulent activity in my lifeThey said the amount was valid when used and I am to contact the business where it was used, namely Kohl's obviously because thats the only place it can be redeemed since its a Kohl's Gift CardThey said they are not responsible if the business (Kohl's) does not want to refund me since the cards had full value on it when sold by themAnd they said the cards were used$is a substantial amount of money for me to simply loseI don't have my items because Kohl's cancelled my order and now are refusing to refund me, so I'll be out of $454.44! This is more than ridiculousI've never experienced anything like this before from any companyWhy was the one card also bought at Raise.com refunded and not the other 2? Also one card was sent via mail to me from Kohl's itself as a "Corporate Refund" Even this Kohl's refuses to refundI've talked to the "Fraud Department, I've sent a letter to a very high authority at Kohl's and they refer me to the "Fraud Department"I've talked to them and talked to customer service and have wasted countless hours of my life just to get my own money backAll to no availHad this been a trivial amount of money, I would have just given upI still would be bitter about it but as I've already stated this is a very substantial amount of money for me to loseIt just seems like Kohl's is just making excuses and just having me run around in circlesI'm very disappointed to say the leastVery disappointed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Its disheartening that companies, such as Kohl's do not take customer satisfaction more seriously The level of effort that I had to take in order to get my money returned was significant, yet I did not receive an apology Kohl's has lost me as a customer
Regards,
Nicole ***