Morell Bilingual Settlements

Hello [redacted],It looks like you had spoken to one of our CS
representatives on October 6th and resolved your issue. Your part has
been received in our warehouse and we will issue the refund today. We
have agreed to waive the 15 percent restocking fee. Please allow 3-5
business days for...

the funds to reflect in your account.Regards,[redacted]Customer Service Supervisor

Hello We would be more than happy to assist you with your return. Simply call our customer service line at 800-241-3197 between 6am-5pm Pacific Standard Time. Your cr is C-[redacted]. Regards, Buy Auto Parts Customer Service6740 Cobra Way | San Diego, CA 92121T 800-241-3197

Hello ,Thank you for contacting us.Your refund was issued on 8/25/2017, please allow 2-7 business days for these funds to process back on to your account.If you have any questions, please do not hesitate to contact us. Please reference your customer ID number C-[redacted] when you call in.Buy Auto...

Parts Customer Service6740 Cobra Way | San Diego, CA 92121T 800-241-3197

Mrs. [redacted],I would like to apologize for the problems you've encountered with your recent purchase. We take great pride in our customer service and will do everything we can do make it right. At your convenience, please give us a call at ###-###-####. We look forward to assisting you and...

resolving your problem.Regards,[redacted]Customer Service Supervisor

Mrs. [redacted],I would like to apologize for your recent experience with our company. We take great pride in providing complete satisfaction to each customer. In your situation, there was an inventory mistake made due to a technical error. We were under the impression the parts were available and ready...

to sell. We DO NOT charge customers cards without confirming parts are in stock. If a part is not available, we either call or email the customer to inform them of the situation. We wait to hear from the customer before taking any further action. In your case, we were under the impression the parts were in stock and ready to ship. The inventory discrepancy was not realized until your phone call. I can assure you, this is not how things normally work. I am sorry for your recent experience and hope you give us another opportunity to earn your business back.Regards,[redacted]Customer Service Supervisor###-###-####

There is nothing...

more we can do at this time.  If the part was not included with your order, you should have called us to help you out.  At this time, we can issue you a full refund for said turbocharger, and the turbo alone.  Once again, we can't cover something we did not sell you. Please give us a call at 800-241-3197 if you have any further questions. Regards, [redacted] G.Customer Service Supervisor