Morell Bilingual Settlements

Hello [redacted] , The customer ordered the incorrect parts via our websiteWe had no contact with him prior to placing the orderPer policy, there is a 15% restocking fee and loss of original shipping on any returned itemThe customer chose to return the parts, thus the restocking + shipping fee were chargedWe have completed all refunds at this timeRegards, [redacted] **Customer Service Supervisor

[redacted] ,As previously stated, we do not cover time or laborThis is clearly defined in our policyThe parts come with a year parts warrantyWe normally do not issue refunds on installed parts, but made an exception in your caseYou chose not to continue with the warranty process, thus accepting a full refund ($on 9/18/15)If you would like to discuss anything further, please give me a call at the number below.Regards, [redacted] **Customer Service Supervisor [redacted]

Mr [redacted] ,Although we normally do not issue refunds on installed parts, we are willing to help you out under present circumstancesPer your conversation with our customer service representative on 1/23/15, we will be issuing a full refund for the part in questionThe part arrived this past Monday (2/2/15)Please allow 5-business days for the refund to take placeIf you have any questions, please give us a call at ###-###-####.Regards, [redacted] **Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I feel that BuyAutoParts.com should refund me my money in full because the product they sold me was inferior The injectors never worked right from the beginning Unfortunately for me there was some troubleshooting involved that cost me some additional money in parts before I figured that out Originally their Customer Service told me that a 15% restocking fee would be charged because I didn't verify all the injectors were defective I objected because my car never ran right and after extensive troubleshooting, I knew all the injectors were bad I asked to talk to a supervisor who told me that the 15% restocking fee would no longer be available and that an in store credit was all that would be allowed I don't want an in-store credit The 15% restocking fee has been quoted to me from the beginning of this dispute After agreeing to accept the 15% restocking fee BuyAutoParts.com brings up a loss of original shipping charge Nothing has ever been said about a loss of original shipping charge Now after all of this time they want to throw that in This whole thing could have been avoided if their customer service had stated up front that it was their company policy to charge a 15% restocking fee, end of argument It is such a wake up call when you deal with a company that treats their customers poorly This is just another example of how BuyAutoParts.Com ultimately doesn't care about their customers They are a business that sells auto parts If there is a problem with a product they sell they should work with their customers, not fight them I will not do business with this company again It has been an incredible hassle I would warn other customers about the perils of a transaction with BuyAutoParts.Com that goes bad They don't sell through Walmart or [redacted] or [redacted] They are not held to that level of customer service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The original issue of a 50% refund has never been addressed in any responseI have spent at least hours via phone/email trying to resolve thisand I will not be calling in againI have stated my desiredresolution in the original complaint Regards, [redacted]

Hello,We see that this purchase originated from You received a replacement unit in FebruaryIf you are having issues with the replacement unit and wish to return, we can offer a full refund on your entire purchase for a return, despite the purchase being nearly three years oldIf you'd like to arrange a return for refund, please don't hesitate to give us a call at 888-907-and select to speak with the customer service teamRegards,***

Hello,We apologize for the inconvenienceWe are sorry for the long wait but summer is our busiest seasonWe stand behind our parts warranty and will be glad to work with you on getting a replacementPlease contact our customer service department so they can go over this process with you, as this is something we’re unable to do through E-Mail exchangeWe're available Monday - Friday 9AM - 8PM Eastern Standard Time.In an effort to curb wait times we are available Saturdays as well from 6am-3pm pacific standard timePlease reference your customer ID number [redacted] when you call inBest Regards,Buy Auto Parts Customer Service [redacted] ***T [redacted]

Hello - We apologize for the delayWe will be refunding your freight charge of $22.95, Please feel free to contact our customer service department at ###-###-#### Thank you, Customer service department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have already spent considerable time on the phone seeking our reasonable, fair and practical resolutionIs Buy Auto Parts going to reimburse us for our additional cost ($200) or not? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Mrs [redacted] ,Your part arrived back at our warehouse Monday 3/2/at 7:03pmFrom that point, it takes hours for us to check in the part and another business days for us to issue the refundWe completed this process on 3/9/This is exactly business days from the date of your parts arrivalThis policy is clearly labeled on our site In addition, it may take another 2-business days for the funds to reflect in your account depending on your bankAs you can see, we stuck to our refund policy agreement and completed the transaction in a timely mannerPer our policy and agreement made at time of purchase, we do not cover time, rental, or other parts not purchased from us, or any laborIf you would like to discuss anything with me, please feel free to call me at the number below.Regards,***Customer Service Supervisor ###-###-####

Hello Mr [redacted] ,I would like to apologize for you recent experience with our companyWe take great pride in providing complete customer satisfactionIt looks like there was an issue with a part you purchasedAfter speaking to one of our customer service representatives, you agreed to send the part back for a FULL REFUND ($89.10)My accounting department has received your request and will be issuing the refund in the next 1-business days.Regards, [redacted] **Customer Service Supervisor

I will accept the offerThank you for your helpI am attaching two pictures The company is advertising these turbos as oem [redacted] turbosThey are cheap Chinese made parts

Hello We would be more than happy to assist youSimply call our customer service line at [redacted] between 6am-5pm Pacific Standard TimeYour cr is [redacted] We have gone ahead and sent over a return shipping label to your E-Mail addressYou can simply print this off, tape it on to the outside of the box, and drop it off at UPS to come back to usIf you don't see the label shortly, please check your spam/junk folder as well as it often ends up in thereRegards, Buy Auto Parts Customer Service [redacted] ***T [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below in BLACK My response in BLUE The business replied -Your warranty ended on 8/19/ - I was sold a defective part I didn't have a 'warranty period' it never worked I want my money backWe do not refund parts after days of purchase The part was sent back immediately after it was determined it did not work, the business has not disputed the return date for yearsWhy are they 'throwing in' this sentence? To 'blur' the real issue.Further, store credits are good for year from date of issuance This was not stated at time of purchaseThe documents I received did not have an expiration dateCopies were mailed to the Revdex.com and the store to verify thisOne party to a transaction can not set a random limitation - binding on the other party - years after the attempted transaction.This is theft I will not give my money to thieves, this company is run by crooksI did not get what I paid for - I want my money returned Regards, [redacted] ***

Revdex.com: I would like if possible for my complaint information visible for others to avoid this in the future I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I would like to say that this issue is resolved for now by the companyIf the parts they say they are sending are wrong, I may need to issue a new complaint.Thank you, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved

Hello - Please give us a call at 800-241-One of our customer service representatives would be happy to assist youYour customer reference number is C- [redacted] Regards, Customer service