Morell Bilingual Settlements

[redacted],We do not cover labor or time associated with the part. Our warranty covers the part, and the part alone. We usually do not refund installed parts, but made an exception in your case. We issued a FULL REFUND in the amount of $435 on 9/18/15. Please see our complete Legal Policy...

below. Legal VersionWe warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This warranty does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding.THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.Regards,[redacted] Customer Service Supervisor[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My Original Complaint clearly states: I'm seeking a Refund of $276.00 for a Auto Part that I NEVER RECEIVED.   $45.00 was refunded to me only for Overnight Postage!  I have not received the cost of the item which is $276.00 that BuyAutoParts took from my checking account over a month ago.  Instead, I've called them on a number of occasions and was told..."We sent your Refund to you on April 1, 2017",.... "we will send it out today",.... "It takes a total of 3 to 7 days to show up in your account"....etc. Today, April 26, 2017 after talking with a Mr. [redacted] G. who's name appeared on the Revdex.com Reply Letter; told me that he will have my Refund, refunded to me if not today since it was about 2pm his time - the first thing tomorrow morning for sure!!!   That he knew my situation of not having received the Auto Part, and that he apologized.    I Thanked Him Sincerely!!!    So if he sends me my money, I will inform you A.S.A.P.    Thank You....

Hello,We see that this purchase originated from 2015. You received a replacement unit in February. If you are having issues with the replacement unit and wish to return, we can offer a full refund on your entire purchase for a return, despite the purchase being nearly three years old. If you'd like...

to arrange a return for refund, please don't hesitate to give us a call at 888-907-7225 and select to speak with the customer service team. Regards,[redacted]

Mr. [redacted], At this point in time, we have issued all necessary refunds per policy. You spoke to a manager on 4/18/16 who refunded the additional $17.69 owed to you.  Regards, [redacted].Customer Service Supervisor

Hello,We have sent you several  emails stating that we are not able to accept credit cards from your country. Your order has been cancelled and we have fully refunded your payment. The funds should already be back on your account. Please feel free to contact our customer service department if...

you have any questionsThank you,Buy Auto Parts Customer Service6740 Cobra Way | San Diego, CA 92121T 800-241-3197

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cALLED  number given I asked for a [redacted] and was told there was a [redacted] in Sales ..the person that has commented on the Revdex.com blog appears to be an hourly person and/or in sales. If the business wants me to reach out to them I want the name, title and direct number and/or extension of that person.  The business has not reached out to me other than to say call.  They continue to mislead cusomters that their items are genuine parts that the dealership would have.   They have never addressed the fact that the way that they advertise their items gives customers the valid impression that these are genuine parts that the dealer would have.Normally if someone responds they will give their full name and phone number and/or extension. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I understand your policies you have listed on your site. However, general statements should only be for reference not carved in stone. This is a unique situation where your company made errors, two times that resulted in a very large expense to me. In real life, this situation should have been discussed with Management and a fair resolution confirmed. Its called good business, its called ethics, its called professionalism. I have my own business and that is the foundation of it. Being upfront and honest with people and when you make a mistake you do whatever you need to make it right. Unfortunately your company chooses to only take peoples money with no accountability for your actions.[redacted]
[redacted]

Mr. [redacted],I would like to apologize for the issues encountered with the ABC pump. Your part comes with a 12 month unlimited mileage warranty. We would be happy to ship a new part out today and cover all shipping costs. Please contact us at the number below to set this up.Unfortunately, we do not...

cover labor on any parts. This is standard policy and is clearly outlined on our website (please see below). The warranty is for the part, and the part alone. Our offer of a $100 store credit still stands and we'd be happy to apply it to your account. If neither of these solutions works for you, I'd be happy to figure out something that does. Please call me at ###-###-####.
Legal Version

We warranty all automotive parts to be free from defects in material and
workmanship for the period specified on your invoice. It begins from the date
purchased. This warranty does not apply to parts unless the installation
instructions are followed in their entirety. If instructions are not available
the work should be performed by a licensed mechanic.

This warranty does not cover any expenses incurred in the
removal and / or reinstallation of the auto part. Specifically, this warranty
does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not
purchased from us, or ANY LABOR. This warranty covers fixing or replacing
the part only. This warranty is offered only to the original purchaser of the
part. This warranty does not apply, and will be voided, if the auto part sold
has been damaged by abuse, misuse, accident, neglect, or alteration, or if it
has been repaired by anyone other than us. Your warranty will be null and
void if the part fails due to improper installation. If the auto part sold
should prove defective in material or workmanship within the warranty period,
return the auto part to us, postage prepaid, along with your sales invoice. Your
dated invoice will establish your eligibility for the warranty. We will, at our
option, replace or repair the part free of charge and return it to you postage
prepaid.


If the terms of a warranty
which are agreed upon between a customer and a representative of
BuyAutoParts.com for an order placed over the phone differ from the
standard warranties available for a part for purchase on
BuyAutoParts.com, then the terms agreed upon during that phone
conversation,
documented in the internal
customer file, and included in the original order invoice are binding.


THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY
KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL
APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY
OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE
THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND
CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD. Regards,[redacted] **Customer Service Supervisor###-###-####

I would like to apologize for the mistake we made. We are willing to do whatever it takes to make this right. Please give me a call at the number below and we will take care of your issue.Regards,[redacted]Customer Service Supervisor###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The two defective headlight assemblies were shipped back to buyautoparts.com over a week ago.  They need to issue the credit of $361.00, which was the purchased p[redacted]e of the two defective headlights.  Due to the excessive "on hold" wait time of phoning their customer service depart (over an hour), I am unwilling to waste any more of my time with this horrible company and the negative experience that they have put me through.  Once I have confirmed the credit to my [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello -   Please give us a call at 800-241-319 One of our customer service representatives would be happy to assist you. Your customer reference number is C-[redacted].   Regards, Customer service

Mrs. [redacted],Per our agreement, we issued a full refund on 3/9/15.  If you have any questions, please give me a call at the number below.Regards,[redacted]Customer Service Supervisor###-###-####

Hello, Sorry for the late response. I see that you have already called in and spoken to our customer service department. We respond to messages as quickly as possible but calling us is often the faster option. Please let us know if you have any other questions, or you are welcome to call in and...

speak with our staff again. Please reference your customer ID number [redacted] when you call in.Thank youBuy Auto Parts Customer Service[redacted] [redacted]

Mr. [redacted],I'd like to apologize for the problem you have encountered. I have notified my accounting department and they will be refund you the additional $20 today. Please let me know if there is anything else we can do for you.Regards,[redacted]Customer Service Supervisor

Hello Mr. [redacted],I would like to apologize for you recent experience with our company. We take great pride in providing complete customer satisfaction. It looks like there was an issue with a part you purchased. After speaking to one of our customer service representatives, you agreed to send the...

part back for a FULL REFUND ($89.10). My accounting department has received your request and will be issuing the refund in the next 1-2 business days.Regards,[redacted]Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have already spent considerable time on the phone seeking our reasonable, fair and practical resolution. Is Buy Auto Parts going to reimburse us for our additional cost ($200) or not? 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The parts was not installed when I called about the issue. I stated to the representative that the parts did not match and it would cost me 500 in labor to because that was the cost for the Mechanic to pull the part to compare or match up the parts, and the mechanic evening call the Shock manufacture for install instruction is how they found out that the parts was not OEM, but after mark. evening if I return the parts, I will be out of 500 dollars and it would cost me additional 500 plus in labor to install OEM parts. My old shocks was no good to put back on the truck.  This matter is not resolved. What is my legal right and what legal action can I use to get this resolved, because I am not going to pay combine total of 1000 to get the OEM parts put on. The company need to take ownership of this issue and resolve it.Regards,[redacted]











10/24/2015






Complaint


ordered parts, they shipped the wrong parts. they have refused to pay return shipping which is guaranteed in their advertising



Desired Resolution

refund purchased price and return shipping

Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello Mr. [redacted]Thank you for contacting us.Your part has been delivered via UPS tracking [redacted] You can track your package at https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=[redacted]...⇄ On: Wednesday,  05/31/2017 at 2:04 P.M. ...

Left At: Porch    Please feel free to give our customer service department a call if you have any questions.  Thank you,  Buy Auto Parts Customer Service6740 Cobra Way | San Diego, CA 92121T 800-241-3197