Morell Bilingual Settlements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good morning,After almost one hour on the phone with the company, I was advised that the warranty is only based on time,and, not mileage.Upon review of the car mileage of 1247 miles from 3/16 (the date of compressor installation) until presentit would appear that the compressor only lasted 1247 miles.there is a consumer expectation law in California which covers premature failure ordefective sold items.The original 1986 factory compressor lasted 118,000 miles which would suggest"reasonable" life for this component.It is also noteworthy that when I called Buyautoparts, the sales department answeredwithin a few rings.However I was put on hold repeatedly for the customer warranty department. 
Regards,
[redacted]

I will accept the offer. Thank you for your help. I am attaching two pictures.  The company is advertising these turbos as oem [redacted] turbos. They are cheap Chinese made parts .

Hello We would be more than happy to assist you. Simply call our customer service line at [redacted] between 6am-5pm Pacific Standard Time. Your cr is [redacted]. Regards, Buy Auto Parts Customer Service[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I paid:·         [redacted] All Models Power Steering Rack ($283.92)·         Core Deposit for Power Steering Rack ($200.00)·         Core Ground + Return Service Label ($12.00)·         Post-cat Oxygen Sensor ($42.92)Total In dispute: $538.84I have been Refunded:·         4-7-2016                                  $463.00·         4-19-2016                                $20.23·         4-19-2016                                $17.69 Total Refund Received: $500.92Amount I am still owed:  $37.92
Regards,
[redacted]

Mr. [redacted], After reviewing your file, it looks like your part is still under warranty.  Unfortunately, we do not issue refunds on parts that have been installed.  To set up a warranty for the defective part, please give us a call at 800-241-3197.  Your customer reference number...

is C-[redacted]. Regards, [redacted] G.Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below in BLACK.  My response in BLUE
The business replied -Your warranty ended on 8/19/14.  - I was sold a defective part.  I didn't have a 'warranty period'  it never worked.  I want my money back. We do not refund parts after 30 days of purchase.  The part was sent back immediately after it was determined it did not work, the business has not disputed the return date for 2 years. Why are they 'throwing in' this sentence? To 'blur' the real issue.Further, store credits are good for 1 year from date of issuance.  This was not stated at time of purchase. The documents I received did not have an expiration date. Copies were mailed to the Revdex.com and the store to verify this. One party to a transaction can not set a random limitation - binding on the other party - 2 years after the attempted  transaction.This is theft.  I will not give my money to thieves, this company is run by crooks. I did not get what I paid for - I want my money returned.
Regards,
[redacted]

Hello [redacted],Per your discussion with one of our
supervisors, you have been issued a store credit of $81.18. You have one year from the date of issuance to use the credit. If you have any further questions, please give us a call at the number below. Regards,[redacted].Customer Service...

Supervisor[redacted]

Hello Mr. [redacted], We would be more than happy to assist you with your return.  Simple call our customer service line at ###-###-#### between 6am-5pm pacific standard time.  Your cr is C-[redacted]. Regards, [redacted]Customer Service Supervisor

Hello [redacted], It looks like you $175 refund was completed on March 23rd under paypal transaction [redacted].  If there are any further problems, please give us a call at [redacted]. Thanks, [redacted]Customer Service Supervisor

Mrs. [redacted],Your part arrived back at our warehouse Monday 3/2/15 at 7:03pm. From that point, it takes 72 hours for us to check in the part and another 2 business days for us to issue the refund. We completed this process on 3/9/15. This is exactly 5 business days from the date of your parts arrival. This policy is clearly labeled on our site.  In addition, it may take another 2-7 business days for the funds to reflect in your account depending on your bank. As you can see, we stuck to our refund policy agreement and completed the transaction in a timely manner. Per our policy and agreement made at time of purchase, we do not cover time, rental, or other parts not purchased from us, or any labor. If you would like to discuss anything with me, please feel free to call me at the number below.Regards,[redacted]Customer Service Supervisor ###-###-####

Hello,We apologize for the inconvenience. We are sorry for the long wait but summer is our busiest season. We stand behind our parts warranty and will be glad to work with you on getting a replacement. Please contact our customer service department so they can go over this process with you, as this is something we’re unable to do through E-Mail exchange. We're available Monday - Friday 9AM - 8PM Eastern Standard Time.In an effort to curb wait times we are available Saturdays as well from 6am-3pm pacific standard time. Please reference your customer ID number [redacted] when you call in. Best Regards,Buy Auto Parts Customer Service[redacted]T [redacted]

Mr. [redacted],You purchased said parts from us on 11/2/15 via our website. You received the parts and realized they were incorrect. Per the description on the site, you ordered headlights for a vehicle WITH HID HEADLIGHTS. Your vehicle does not have HID headlights. At no point in time did you speak to...

a rep to confirm you were ordering the correct part. Since this was a mistake on your end, you would normally have to pay a 15% restocking fee and original shipping cost. On 12/7/15 you spoke a manager who agreed to meet you in the middle and waive the 15% restocking fee. Under the above circumstances, the refund already issued on 12/16/15 is the best we can do.Return Policy:BuyAutoParts.com parts are returnable provided they have not been installed, used or damaged and are returned within 30 days of purchase. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% ($20 minimum) on ALL returned parts. Please print out the return form for return specifics and include in the box. Parts returned as used or incomplete, or parts returned to a different address will receive no refund. Parts returned after 30 days will not be refunded.  Regards,[redacted]Customer Service Supervisor

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted],Your part comes with a 3 year unlimited mileage warranty. Once the part is installed, we can't take it back for a refund. Although there was an issue with your part, we would be more than happy to replace the part under the warranty guidelines (please see below). If you have an questions,...

please call me at 800-241-[redacted].Return Policy:Your satisfaction is our priority. Our goal is for you to be happy with your purchase, even if it means returning it. Send it back within 30 days and you get your money back. All we ask is you send it back in the same condition it was received - new and uninstalled. It’s that easy.Warranty Policy:BuyAutoParts.com offers a one year, unlimited mileage warranty on all parts sold unless otherwise noted. In some cases, an even longer warranty is included for free. If you would like to purchase an extended warranty please contact us. We only offer the highest quality parts available, but in some rare cases there are manufacturer's defects. If you have a defective item under warranty we offer options to make warranty service easier for you and we will send you a new replacement auto part.  However, our warranty does not cover any labor that may be involved with your repair.  In most cases you have the following options for warranty service: 1) You may return the warranty item to us for a replacement. 2) You may pay a deposit and have a replacement item sent in advance. If you elect to return a warranty item first, once the return is received and inspected (usually within 72 hours of receipt) your replacement part will be shipped within 2 business days. If you elect to pay a deposit before shipping back the warranty item, once the return is received and inspected (usually within 72 hours of receipt) your refund will be automatically processed and issued to your credit card within 2 business days. Keep in mind, depending on your credit card company, it may take an additional 2-7 business days for the refund to post to your account. In either case we pay for shipping within the continental USA. Our warranty is superior to any other auto parts vendor because we offer the highest level of service.Legal Version:We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This warranty does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding. Regards,
[redacted]Customer Service Supervisor

Hello, It looks like the $713.25 refund was completed on 6/28/16. Please allow 5-7 business days for it to appear in your account. If you have any questions, please give us a call at 800-241-3197. Regards,
[redacted]Customer Service Supervisor

Hello Mr. [redacted],I would like to apologize for the problem encountered with your recent order. Although there were some issues with the original part, we came to a resolution and figured out a solution to the problem.Per our policy on the site, we do not cover labor. Please see below.We warranty all...

automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This warranty does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid. If there is anything else you would like to discuss, please call me at 800-241-3197.Regards,[redacted] Customer Service Supervisor

[redacted]Your warranty ended on 8/19/14. We do not refund parts after 30 days of purchase.  Further, store credits are good for 1 year from date of issuance. If you have any questions, please give us a call at 800-241-3197.Regards,[redacted]Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not resolved with this response because the auto parts store in this instance was both the retailer of the the product as well as the manufacturer. The part was branded with their BuyAutoParts logo and is being sold as a proprietary product. This is not only an issue of horrendous customer service but also the sale of defective merchandise that they manufacture or have manufactured under the auspicious of being their OWN product with their companies name appearing on the item. They have represented to me that after the third shock they sent me they quarantined the remaining shocks but quality control should not have occurred in my shop but on their end. I am not the testing ground for their product nor shall I be placed in a financial loss because they choose not once but three times to make me such. I need to be reimbursed for my real monetary loss as a consequence of their own proprietary product. [redacted] BTW was the person who offered me a $100 credit with them after I had suffered a loss of $696 plus quite literally hours of my time dealing with them as a company. I want the $696 reimbursed to me and they can find another facility to test their products. I would advise they inform any such other company that they will be placed in a similar position as a TESTER before sending their product. Quality control belongs on the manufacturers end not the users or installers. [redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]