Morell Bilingual Settlements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business broke the warranty terms by not responding when appropriate I have since had to replace the faulty part as it is impossible to use my vehicle in Florida summer heat without a working A/CI will return the part after reimbursement and a return postage provided by them
Regards,
*** ***

Mr***,The warranty on your gearbox ended 8/14/We are well past the
warranty end date and can no longer warranty out the partThe terms of
our warranty were agreed upon at the original time of purchase
(8/13/13)I can send an invoice which proves this.In dealing with parts on a daily basis, I can tell you it is virtually impossible for four separate parts to go defective in the same wayWe have sold of these gear boxes in the past years and you are the only customer to have issues with themThe only logical explanation is something is causing these to go badAs a company, we would not sell a part if we felt it was inadequate and would not function properly.At this point, too much time has passed and the warranty is no longer validThere is nothing more we can doRegards,*** **Customer Service Supervisor

*** ***,I would like to apologize for the problems encountered with our companyIt looks like you have already been issued a FULL REFUND in the amount of $on 9/28/We normally do not take back installed parts, but made an exception in your casePer our policy, we do not cover labor
or time in relation to the partPlease see below. Legal VersionWe warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoiceIt begins from the date purchasedThis warranty does not apply to parts unless the installation instructions are followed in their entiretyIf instructions are not available the work should be performed by a licensed mechanic.This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto partSpecifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABORThis warranty covers fixing or replacing the part onlyThis warranty is offered only to the original purchaser of the partThis warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than usYour warranty will be null and void if the part fails due to improper installationIf the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoiceYour dated invoice will establish your eligibility for the warrantyWe will, at our option, replace or repair the part free of charge and return it to you postage prepaid.If the terms of a warranty which are agreed upon between a customer and a representative of BuyAutoParts.com for an order placed over the phone differ from the standard warranties available for a part for purchase on BuyAutoParts.com, then the terms agreed upon during that phone conversation, documented in the internal customer file, and included in the original order invoice are binding.THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLYTHERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOFTHE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREINWE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.Please feel free to call me if you have any questions800-241-3197Regards,
*** **Customer Service Supervisor

On May 3, 2017, after days of requesting a Refund for an Item I ordered and never received from BuyAutoParts.com; I checked my Bank Account to find a Refund of $that had been sent there by the above mentioned companyThis Refund has satisfied my complaint and I hereby end my grievance! Thanks to all participant concerned!!!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I also purchased an ac compressor for my freightliner truck with same order,it has also failed.Your products are not of quality,it took almost a month for a replacement,I live in Texas with temperatures of a degrees or more.I am afraid to trust your products,the freightliner compressor failed last night while I was delivering a load to one of my customers.I do not have time to wait a month for a compressor.I would rather take the refund and purchase compressors from a reputable business that does not haggle about defective products
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** ***What you received is the same part you would get from a dealerMany auto makers do not make their own parts, but simply stick their name on a the partIf you've had any type of problem, please give us a call at ***We would be happy to assist you in warrantying the
part.Regards,***Customer Service Supervisor

Hello ,Thank you for contacting us.Your refund was issued on 7/18/2017, on the card ending in *** Please give our customer service line a call at 800-241-between 6am-5pm Pacific Standard Time if you have any questionsYour cr is C-***.Regards,Customer Service

Hello, Thank you for contacting us. In order to better assist you, please provide your customer ID, invoice, or order number. Thank you,Buy Auto Parts Customer ServiceCobra Way | San Diego, CA 92121T 800-241-

Mr***,You purchased said part on 8/14/Our steering gearboxes come with a 1-year unlimited mileage parts warranty, which was indicated on the invoice at the time of purchase (Month Parts Warranty, Unlimited Mileage)The warranty expired on 8/14/We are now one year and four
months past the warranty end date.Regards,*** **Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
There is no resolution offered within the response. just pabulum......... A full refund is now requested. *** ** ***

Hello,Per our policy listed on the website, we do not issue refunds on installed partsIf there is an issue with a defective part, we cover it under warrantyYour compressor comes with a year parts warrantyWe would be more than happy to set up a replacement order if there is a problem with a
partPlease contact as at 800-241-to proceed with the warrant.Regards, *** **Customer Service Supervisor

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am still on hold for hours at a time with no answerI have all the hours documented and savedThis is the premise of my Main complaintI want them to call me or for them to give me a direct number with a name to contact.]
Regards,
*** ***

Hello We would be more than happy to assist you with your returnSimply call our customer service line at ###-###-#### between 6am-5pm Pacific Standard TimeYour cr is C-***.Regards,Buy Auto Parts Customer ServiceCobra Way | San Diego, CA 92121T ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, I did call in and the agent response was unacceptableHence I opened this complaint.
Regards,
*** ***

They NEVER answer their customer service lines!! I even called the sales department, thinking they could do an in house transfer, but you just get transferred to a NEVER answered ringing! I have tried numerous times!! They also say they do NOT refund money, only store creditThis is NOT mentioned anywhere on their website or when you call! I want nothing to do with this company and their defective parts! I have now purchased defective ac compressors, my truck does not need $worth of their defective parts as they had suggested the ONE time I got thru to their customer service department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response they sent you is almost identical to the responses they originally sent meEach time I gave up on trying to call them and sent an email insteadYou notice they never respond, they simply give me a telephone number to call, that no one answersHowever, they did credit $of the $back to my credit card for the first defective partThey still owe $When they send me a UPS return slip I will ship back to them the second defective part. I have no intention of spending any more hours on the phone listening to a recording that says "your wait time will be in excess of minutes"I do not wish to have another replacement part, as I have already purchased another one from another supplier; this cured the problemWhat I want is a UPS return slip, and $credited back to my credit card
Regards,
*** ***

Hello We would be more than happy to assist you with your warranty replacementSimply call our customer service line at 800-241-between 6am-5pm Pacific Standard TimeYour cr is C-***Regards, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to their form letter they send everyone; I have no intention to respond by telephoneI have spent hours trying to get through on that numberlast time, like always, after 1/hours waiting on the phone, the recording still says the response time will be over minutesI doubt anyone is even at this numberI have tried contacting them by email and they respond with the same form letter they sent youIf they wish to speak to me, they have my phone number which is (503) ***. As I pointed out in my last letter, what I request is a UPS return slip for this defective part, and a refund of $I have tried to call at different times of the day, including Saturday, with exactly the same kind of luck.
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
As you can see there are two of the same items for my car they do not give you details about the item also they charge me for a restocking fee of over half of the money that I sent,The company wants to penalize me for their mistake