Morell Bilingual Settlements

*** *** *** ***As previously stated, the warranty ended and we do not issue refunds on parts after daysYou had year to use your store credit, which has since passedAt this point in time, there is nothing we can do in regard to your order from We are more than happy to get you a great deal on any part that we carry.Regards,
*** **
Customer Service Supervisor800-241-

Mr***,We would be happy to try and come to some type of agreementAlthough we normally do not offer refunds on installed parts, we will make an exception in your casePlease give us a call at the number below to work out the return detailsI apologize for the problems you've encountered and look forward to resolving your issue.Regards,*** **Customer Service Supervisor###-###-####

Hello Mr***,I would like to apologize for the problems you have encountered with our companyI see there was an issue pertaining to a refundIt looks like there was a restocking fee charged to your returnAlthough we don't normally do this, I will have this fee waived a courtesy. The
file has been forwarded to my accounting department and the refund should be completed in 2-business daysPlease let me know if you have any questions.Regards,*** **###-###-####

Mr***, After reviewing your file, it looks like your order was refunded on 2/24/17. If there are any further issues, please call use at 800-241- Regards, *** *.Customer Service Supervisor

Mr.***,As previously stated, these are replacement parts which fit just like the OEMIt sounds as though you have run across an issue, and we are happy to help outI have sent you a prepaid return service label, and will issue you a FULL REFUND once the part is returnedIf there was an issue at time of install, why were we not contacted? It sounds as though the parts were installed, then we were calledWere the parts not compared to the original parts prior to install? If they did not fit/work, how are they on the vehicle? Per our legal policy, we do not cover laborPlease give us a call at 800-241-if you have any further questionsRegards,*** ** Customer Service Supervisor

Hello, After reviewing your file, it looks like the store credit is still on fileI apologize for any confusionPlease give us a call at your earliest convenience and we'd be happy to apply your $credit toward a new order. Regards,
*** **Customer Service Supervisor

Hello, We see that on 3/29, you spoke with our representative, *** and organized a replacement turbochargerIt was shipped via UPS and delivered under tracking number *** If you have any questions or further concerns, please don't hesitate to contact us Best
Regards,***BuyAutoParts

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
Regards,
*** ***

Response: The incorrect part was order from the startWhen you called on 7/14/16, we confirmed this and found you the correct partYou then agreed to use credit from the wrong parts toward the new orderOnce the parts were returned, you changed your mind and just wanted a refundedSince the parts were ordered incorrectly and you chose not to purchase the correct ones from us, a refund was applied (15% restocking fee + loss of original shipping). As stated, we have issued a refund within our policy measures. Regards, *** **Customer Service Supervisor

Hello,We apologize for the inconvenience of getting a defective partWe stand behind our parts warranty and will be glad to work with you on getting a replacementPlease contact our customer service department so they can go over this process with you, as this is something we’re unable to do through E-Mail exchangeWe're available Monday - Friday 9AM - 8PM Eastern Standard TimePlease reference your customer ID number *** when you call in. Best Regards,Buy Auto Parts Customer Service*** *** *** * *** *** ** ***
* ***

Hello Mr***, It looks like you have resolved this issue with our customer service departmentYour refund was issued on 7/19/If you have any further questions, please let us know. Regards, *** **Customer Service Supervisor

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meWhich includes the credit of $385.00, not which was in *** message*** with Buy Auto Parts verified thisI have attached this message from *** with the correct amount of $on it I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We apologize for the extended wait timesOur busy season has come faster than anticipated and we're working to hire as fast as possibleTo resolve the issue, a supervisor will reach out to you within the next hoursPlease be sure to take our call (usually from a number) so we can get
you taken care ofWe're happy to arrange a replacement orderAgain, please accept our apologies for the inconvenienceWe'll do our best to make sure you're taken care ofBest Regards,***

Hello We would be more than happy to assist youSimply call our customer service line at 800-241-between 6am-5pm Pacific Standard TimeYour cr is C-***Regards,Buy Auto Parts Customer ServiceCobra Way | San Diego, CA 92121T 800-241-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** * was out of the office. I talked with *** whose response was unacceptable. He stated I should have gotten the old compressor from *** *** after repair and mailed it back to them. When you are over hours abd miles away from home and with your family and broke down on the side of tghe road the last thing youy think of is the old part. They did not mention on the website they needed the old part. Therir part caused a 2,failure and refuse to look at the bill from *** ***.
Regards,
*** ***

*** ***,Our core return policy is very clearPlease see belowAs I previously stated, I am willing to help you out and discuss a solution for both partiesPlease give me a call at 800-241-3197.http://www.buyautoparts.com/core-returns.htmReturning Cores
To return the core, open this page,
print it out, and follow the instructions*If you purchased from an
Affiliate
of ours be sure to follow their instructionsCores must be returned
within
days from purchase to ensure full creditYou are responsible for paying
shipping on the core returnYou may return it by any method you choose,
just keep the tracking number, that is your proof of return.Regards,*** **Customer Service Supervisor

Hello,We apologize for the inconvenienceWe stand behind our part warranty and will be glad to work with you on getting a replacementPlease contact our customer service department so they can go over this process with you, as this is something we’re unable to do through E-Mail exchangeWe are sorry for the long wait but summer is our busiest seasonIn an effort to curb wait times we are available Saturdays as well from 6am-3pm pacific standard timeWe're also available Monday - Friday 9AM - 8PM Eastern Standard Time. Best Regards,Buy Auto Parts Customer Service*** *** *** * *** *** ** ***T ***

Hello Mr*** It looks like your refund was completed todayYou have been refunded $per your requestIf you have any further questions, feel free to contact us at 800-241-3197. Re*ards, *** *.Customer Service Supervisor