Morell Bilingual Settlements

Mr***,We have already broken policy by waiving the 15% restocking feeThese parts were ordered incorrectlyThe original shipping cost deduction is applicable to any returned orderWe have completed all refunds for this order.Regards,*** **

*** ***,I can assure you that nobody here is just using the name “***” for any problemI am the only *** here, and would be more than happy to discuss your issue with youPlease call 800-241-3197 so I may assist you with the matter.Regards,***Customer Service Supervisor800-241-

Hello We would be more than happy to assist you Simply call our customer service line at *** between 6am-5pm Pacific Standard TimeRegards, Buy Auto Parts Customer Service*** *** *** * *** *** ** ***T ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi ***,Should I be replying to you on this matter or to BuyAutoParts.com? Because they have not given a proper phone number to callThe number of digits do not appear to be a valid phone number.I would like to elucidate on the merits of my claimAs BuyAutoparts have replied, they continue to state a condition for receiving a“credit.” Namely the core must be returned in daysYou see ***, that is the issue right thereI do not want a credit, I have no need to make immediate or future purchases from BuyAutoParts.com wherein the “credit” would be valuable to me.What I want is refund of my $core depositThere website says: About CoresSome of our parts require Core DepositsThis means that we want your old part backIn order to ensure that we get your old part back, we put a deposit on your partOnce you or your mechanic installs the replacement auto part, we'll have you or the mechanic send the part back to usWhen we get your good part back we refund the deposit.We Guarantee all good cores will be refunded within two weeks of us receiving the coreNo one else in the industry can match that.As you can see there is a guarantee of refund of core deposit within two weeks of receiving the coreThere is no condition that it must be returned in days anywhere in the above in order to receive a “refund.” That’s what my claim is. I want a refund of my core deposit.Please impress upon them that it is there website policy I’m using to request my refundIt’s my money I deposited with them, not theirsThey have admitted receiving the refundIf they do not give me my refund they will receiving an unjust enrichment: the $deposit and the coreFederal and State Courts do not look kindly on thisAlso, if their policies contain conflicting words and statements, the courts always rule on the side of the consumer.I hope this helps to better understand my claim. Thanks for your persistence in this matter.***
***

Mrs***We have issued you a refund for the partYou should see it reflect in your account within 2-business daysIf you have any questions, please give us a call at the number below.Regards,*** **Customer Service Supervisor***

Mrs***, Our return policy is days on parts that have not been installedAfter reviewing your situation, it looks like you are past the daysAlthough this is the case, we would be happy to help you outIf you would like, please ship the part back to ***
*** *** *** *** ** ***Further, please put your customer ID on the box, ***Once the part has been received and checked in, we will issue a REFUND (15% restcoking fee and loss of original shipping)If you have any further questions, please call me at ###-###-####.Regards,*** **Customer Service Supervisor

Mr***, After reviewing your file, you are set up for a full refund. It takes business days from the date your part was checked in, 2/24/17, for a refund to be completed. Everything is on schedule and you should see your refund shortlyPlease give us a call at ***
if you have any further questions. Regards,
*** **Customer Service Supervisor

Hello *** ***,I would like to apologize for the problem you've encountered with our companyWe do our very best to ensure each customer is completely satisfiedOn 10/1/15, you spoke to a representative via our online chat serviceYou agreed to send the parts back on your own for a WAIVE
RESTOCKING FEE REFUNDThis would include loss of original shippingInstead of applying this shipping loss, we have issued a full refund of $This was completed on 10/15/Please allow 3-business days for the funds to reflect in your account.Regards,*** **Customer Service Supervisor

Hello We would be more than happy to assist youSimply call our customer service line at *** between 6am-5pm Pacific Standard TimeYour cr is C-***Regards, Buy Auto Parts Customer Service*** *** *** * *** *** ** ***
* ***

*** ***,You purchased a power steering rack on 12/16/This purchase included a $core chargeFrom the date of purchase, you have days to return the core to us for creditAfter reviewing your file, it looks like the part was received 8/15/This is well past the day return periodWith this being said, we are still willing to help you out. Please give me a call at the number below to assist you.Regards,*** **Customer Service Supervisor***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This is the same reponse I received from this company previously! I would like my old part back that was for more superior part then the one they sent me and I will in return send there part back for a full refund to my credit card for there defective partI will never ever order another part from this company as there parts can not be trusted, why would I want and in store credit of $as this has already cost me Hundreds of dollars for there mistake, as stated I should have read the Yelp reviews prior to ordering from this company as this part is Labor Intense to changeIn addition there sales representative stated they do not re manufacture the parts they sell and they do not test prior to sending them to a customer.Customer BewareI want a Full Refund for this Defective Part to my Credit Card. You would or anyone else wouldThank You *** *** US Army Retired (Refund my money for this defective part.)

We contacted the consumer on 12/3/to resolve their issueWe matched up the correct AC compressor and shipped it to himOn 12/9/14, the customer confirmed the part was correct and has fixed the problem.Regards,*** **Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
yes as I called and they would not transfer me to the person that was provided to me in the Revdex.com file and that person and the person answering the phone appeared to just be a salesperson. Since they only provided a first name it is possible that they just use the same name and they have many people that use the name ***....Thus a *** *** *** will all use the name "***" for any issues
Regards,
*** ***

Hello, As previously stated, we have completed all refunds for the customerThe total refund of $is the complete amount owedI do not believe the customer is calculating the discounts he receivedOn invoice ***, he received a -$discount and actually paid $+ core, totaling $As per our discussion with the customer, this was a FULL REFUND for the rack and pinionThe customer then returned the correct Oxygen sensor for invoice ***, where he received a kit discount of -$and paid $for the partWhen this refund was issued, it fell under our REFUND POLICY (15% restocking fee + cost of shipping)A complete refund of $was issued after accrued fees ($restocking fee and $shipping charge)On 4/8/2016, you spoke to a manager who agreed to refund the additional $to satisfy your requestThis would total the $paid for the partAll refunds have been completed Regards, *** **Customer Service Supervisor

Mr***, All refunds have, per policy, have been refunded to you at this timeIf there is anything else you would like to discuss, feel free to call me at 800-241-3197. Regards, *
*** **Customer Service Supervisor

Hello *** ***,I would like to apologize for the problem you've encountered with our companyWe do our very best to ensure each customer is completely satisfiedOn 10/1/15, you spoke to a representative via our online chat serviceYou agreed to send the parts back on your own for a WAIVE
RESTOCKING FEE REFUNDThis would include loss of original shippingInstead of applying this shipping loss, we have issued a full refund of $This was completed on 10/15/Please allow 3-business days for the funds to reflect in your account.Regards,*** **Customer Service Supervisor
Read More Customer Complaints:
>
$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle:
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

Mr***,I apologize for your recent experience with our companyWe take great pride in providing the highest level of customer serviceAlthough your particular part falls under our REFUND POLICY (15% and loss of shipping), we are willing to help you outMy accounting department will be
issuing the remainder of the refund in the next business daysIf you have any questions, please give us a call at the number below.Regards,*** **Customer Service Supervisor***

All customer checks are sent out on FridaysThe check will leave today under UPS tracking number ***.Regards,
*** **

Mr***, We realize there was a mistake made and made every attempt to obtain the requested partUnfortunately, we can't get the part at this timeWe have refunded the complete total of $Regards, *** **Customer Service Supervisor800-241-

Hello, Sorry for the late responseI see that you have already called in and spoken to our customer service departmentWe respond to messages as quickly as possible but calling us is often the faster optionPlease let us know if you have any other questions, or you are welcome to call in and
speak with our staff againPlease reference your customer ID number C-*** when you call in.Thank youBuy Auto Parts Customer Service*** *** *** * *** *** ** ***
* ***