State Farm reinstated auto coverage without my approval months after cancellation, and will not issue a refund
On February 4th 2016, I cancelled a Specialty Auto Policy with State Farm, as I was moving to another state and the quoted price was too high in the new stateAt that time, I transferred my renter's coverage to the new stateOn May 1st, my specialty auto coverage was apparently reinstated by State Farm Headquarters, and a letter was sent from my local agent to my former address, which I never receivedI did not realize this change had happen, and because I was enrolled with AutoPay and eBilling, I was never notified of any changes nor did I have to physically write out any checksThe money was automatically pulled out of my checking account without my knowledgeOn July 25th I was going through my bank records and realized that my payment to State Farm had jumped up ~$per monthI called my agent and got to the bottom of the issue, at which point, they cancelled
Dave Reighly Retired a year or more ago and his accounts were transferred to other Agents Ours was transferred to Krina Mallgren located at Sprague and Evergreen Spokane Valley, WA I am semi retired and my car is small and does not take up a full parking space where I work at McDonalds Restaurant Sullivan Spokane Valley, WA My husband and I have been with State Farm for plus years On Sept 17, I got off work around 4:PM I still had my foot on my brake and was being very careful because drivers come from different directions racing to get in line at our very, very busy drive thru A small Suburu Legacy Wagon hit me hard before I was out of my parking spot and did not stop until the young driver saw there was no way out due to the drive thru having cars in it He parked spaces away from where he hit me, therefore not allowing me a chance to take pictures at the scene of the Accident He apologized several times and said he didn't see me until it was too late My agent Krina told me when I took my car to her office to take pictures that their adjusters were very good and they would be able to tell how fast he was going by the damage to both cars He was still going fast before he stopped However, that was not what happened I took my car for an estimate and pictures before he did I don't know why it took him a month plus to do so but State Farm found me at fault before they got his estimate and pictures because I was attempting to back They didn't look at the fact that he came out of nowhere because he sped into the parking lot and he hit me I maintain that I did nothing wrong Plus he lied and said he was parked and I backed into him until State Farm had him do a recorded statement and Krina said he changed his story and that our stories matched If our stories matched why didn't State Farm check his damage which appeared to me was sideswipe damage from the back door to the front passenger side door because he did not stop He hit me hard enough that my alignment is slightly off We are so angry with the fact that they cut him a check without any investigation of the circumstances of what happened I have a 1,dollar deductible and can not get my car fixed until I can work extra shifts to save the money This accident was not my fault and we are changing ALL of our policies with State Farm and are now shopping for the best Company to go with I would not recommend anybody to use State Farm and especially Krina Mallgren as an agent because she lied to me regarding that the adjusters were very good and would be able to determine how fast he was going and than put the blame on me before even seeing damage to his vehicle
My husband passed, August 31st I made state farm s office member, Rebecca awareI pay my invoice every months because of the fact insurance is an inevitable bill to pay in lifeMy insurance was cancelled...I was unaware...the reason it was cancelled was due to the fact the MULTIPLE car discount was no longer applicableI am now paying higher monthly rates, due to the fact that state farm cancelled me and I now have a bad look on my profileWhen I tried resolving this situation, Rebecca casually stated that she emailed me I owed more ony accountThe reason I paid .onths off was to not have to think about insurance, especially after my husband died
What terrible customer serviceI was a customer for almost decades I finally cancelled march 23, 2018, because our rates got so exhorbinate March 29, 2018, they took dollars out of my checking account Its now april 16th, 2018, and I have received one dollar check in the mail so far All they will say is, we are working on it, basically quit calling it will get done when it gets done
On October 24th I called the office to inform them we donated our Honda accord to Kars for Kids I was then told our rate will increase because we will no longer have multi-car discountThat is the policy, I then asked to be sent a list of all coverages so we can comparison shop We made our monthly payment on 10/and received a cancellation notice in the mail on November 3rdWe never asked to cancel our policy only to comparison shop They never had any issues or late payments from us in over years The service is unacceptable, I want a full refund for our payment
I was a State Farm customer for about two years when I lived in OhioI recently moved to Massachusetts for a job opportunity in November/December timeframeWhen I switched my account from Ohio to Massachusetts over the phone they never told me that MA does not allow automatic withdrawals for paymentsSince I had automatic payments set up already in Ohio, I figured it would remain the same - especially since they didn't state it over the phone
I received a letter in the mail this week stating my account has been cancelledI called State Farm and explained my situation and they said they cannot open up a new State Farm account in MA after one has already been cancelledThey said I would have to open a new account up with another provider
The person on the other line said they left me one voicemail about the payment/cancellation (I never received it) and they had sent me a couple letters about it as wellNo emails were sent about the payments, just standard USPS mailThe ma
I took out my auto insurance with state farm insurance company and paid my policy in full for may 29,thru November 29th They claim they mailed out paper if I wanted to add additional coverageI filled out paperwork saying no.They claim they never got my response and added charges and additional coverage to my policy without my permissionI called to make a payment for November and Leah I informed me that my insurance had been revoked on October 4, due to no payment of additional charges added to my account with out my permissionI have never encountered such
Product_Or_Service: Car insurance
Account_Number: ***
I contacted Tina Anderson on January 30th about our policyI got into an argument with her and told her I would be looking elsewhere for my insuranceMy husband Ben then called her to get her emailI emailed Tina on 1/30/stating to cancel our car and homeowners insurance on 2/at midnightOn 2/2/I had called her and tld her I needed my disclosures because the other company needed themshe knew the insurance was being cancelled that day with state farmOn 2/13/I called state farm corporate and they said my insurance never cancelledThe lady on the phone said she back dated my account to be cancelled on 2/2/but there was an automatic withdrawal on my account that was not cancelled therefore my account was being charged.Because they messed up now my account is overdrawn and they owe me money for overdrafts, car insurance that was cancelled and my homeowners
I loaned my car to a friend and she got rear ended, okay a big no no because she wasn't on the insurance but the level of crap I have had to go through this company is ridiculous Yes they dropped me, TWICE I had cars I guess on policies, really? Every couple of days for a couple of weeks after the accident someone from state farm was pestering me for my driver's information, haven't these people heard of the internet and information sharing They wasted so much of my time, I gladly gave the info early on, but after a while it got so annoying, the constant calls and messages The final waste of my time was I had to go to the Post Office, stand in a long line for a while to get another letter telling me they were dropping me when I told them I was dropping them What a bad joke, I would not suggest giving these people your business as they seem incompetent in the information age
I was a policyholder with State Farm insurance in San Diego, California with vehicles and my father as a co policyholdersMy father and I then transferred our policy to Bryson Hill's agency with my father as the new policyholder with an addition of a new vehicleHe had issues with my car transferring down because it was under my nameI then consent and said it was ok for it to be transferredMy father was told in October he would not get a bill while the system tries to generate our new bill since we now have cars on the policy instead of but our cars will still be insuredMy father called every month ready to pay but he never got a hold of Bryson Hill, he went to his office in Carson every month but still didn't receive any billFebruary of we were told we had no insurance unless my father paid $so he paid the $to keep our vehicles insuredNext, we closed our policy with State Farm and the following month of March I Tehra, who never spoke to B
Statefarm after adding us to their insurance, added two surcharges on our bill They stated it was accidents that had happenedThe accidents that happened were under another insurance (All state)They stated that if a payment was made out then the surcharge is warrantedAgain, they were not my insurance carrier when these accidents took placeThey never said they were adding this surcharge and we were not insured by them when these accidents occured
I am the son of *** *** and I am coming to you regarding repairs to her homeMy mother is of age so I am assisting her with this claimMy mother file this claim back in June with roof damage to her homeMy mom has been telling State Farm that she needs a new roof but they are trying to give her a partial roof which makes no senseI have contacted Mary Bradly and Danny Ruth regarding the closing of my mother's claimMary contacted me and left a message but did not return my sinceNow she has accumulated more damage due to the hurricaneI can't seem to get anyone on the line to handle this matter
Product_Or_Service: Home Insurance
Account_Number: 40-3968-C
On the date of June 11th, I called State Farm at (800)-732-and proceeded to explain how the apartment above mine busted their sprinkles and flooded their entire apartment and a few of the apartments had some water damage including mineI was told by my building manager that I only needed to be out of my apartment for one more dayWhen I explained this to State Farm I explained all of this and they let me know that they could help me out and then they transferred me to Oakwood Insurance Housing Department of State FarmI spoke to a man named Matthew who madethe reservation for my hotel stayI talked to Matthew off and on for about hours because he couldn’t find a hotel in my location, we found out there was a conference in town so many of the hotels were bookedIn this span of hours I asked Matthew several times if I would have to pay anything on the hotel and he answered that the hotel is completely coveredI acquaint this situation to Enterprise car rental policy to pic
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On September 9, a tree fell on the house incoming power wire causing electrical problemsThe sump pump stopped working which caused the entire basement to floodMy mom called State Farm to report everything and they said Yolanda would call back sometime the next dayYolanda left me a message the morning of September 10, I called her back and she assured me all was covered under their insurance planShe emailed me all of the documents (which I still have) and said she would contact a cleanup crew because that was the first stepThe cleanup crew called a few hours later and said they would be out that evening or the next dayI called Yolanda back to confirm all was covered and she told me again there was NO issue and everything would be coveredShe said if the cleanup crew had any questions to contact herAround 4:pm on September 10th, Mary (fields adjuster) called to say that they were incorrect and it would not be coveredI asked for her supervisorShe said K
Purchased months of auto insurance for three vehicles in my home on December 2, The person that signed me up for auto and renters insurance put in the wrong addressDue to this error my auto insurance policy was canceledI apparently was mailed a document that was to be completed and never received it because they did not have my correct addressI have since called numerous times and keep getting the same run aroundI was told several calls ago that I would be receiving a refundIt has been over months since this all started and I am still waiting for a refund Called again today and spoke with someoneCalled the corporate office number provided over the internetI keep getting told that since I no longer have and insurance policy with them they will need to talk with and underwriter They have done this to me three timesI want my money back
I've been with State Farm since with Andrew Ballagh (agent) and never filed for a loss until when my roof started leaking due to extreme rain pouring and damaged my laminated floor In another rain pouring and water started filtering in to the sliding side door Due to the fact that I submitted two legit losses the Insurance decided they were not renew my policyI've been with my agent for more than yearsNever submitted a loss until recentlyI believe I've been unfairly target for termination because my house is over years old and they don't want to pay any further losesI've made all required repairs My money was good until while I did not file for losesMy agent is entirely opposed to this decisionTermination on 5/8/after years of loyalty
I had an accident months ago, total loss of car I have been fighting with them to find a fair market value They would not accept any of the documentation I had for cars of the exact make, model and year within hours of my zip code They hired an appraiser His appraisal showed compshad the same year, same make, neither one used was the same model His documentation of mileage on one was 200,miles incorrectI have paid high premiums and clearly not covered BTW this was full coverage
Tax Collector gave me proof that they refused to give me insuranceThey are blaming Florida State even though I have proof
I transferred insurance from NY to FL, July 30, Later on, I got my Florida license and registrationState Farm and Tax Collector were having problem with my insurance for mouthsI kept on giving the information and nothing happenedIn November, I decided to look at different car insurance companies since they gave me insurance that was dollars a monthNot what I was askingI got a call from Geico stating that my license was suspendedSo, I went to Tax Collector to pay them to unsuspend itIm now with GeicoAfter that, I went back to State Farm to end my insuranceThey ended itProblem is that they didn't pay me back since August since my insurance was deniedI found that out when I went again to the Tax CollectorPolicy Number ***Insurance policy in July was *** Agent Joseph LedoThe person in the office that gave me th
I had state farm for years got away from them when my son had a accident went back to them this last June they where worse then every nobody could get the amount for us to pay our agents help went to rehab messed every body's account up and we just got away from them again thus month febdiffernt prices to pay every month there people taken drugs going to rehab the place was the worse they realy are bad people the rait I give then is the worst they got major issues they try to help you and it never gets worked out but every month your payment changes back and forth no refunds just o sorry state farm is totaly differnt then years ago I'm out and will never ever go back to them never met the main agant said that he would call us never ever called or Sean him hate state farm realy a bad car insurance company rip off
State Farm reinstated auto coverage without my approval months after cancellation, and will not issue a refund
On February 4th 2016, I cancelled a Specialty Auto Policy with State Farm, as I was moving to another state and the quoted price was too high in the new stateAt that time, I transferred my renter's coverage to the new stateOn May 1st, my specialty auto coverage was apparently reinstated by State Farm Headquarters, and a letter was sent from my local agent to my former address, which I never receivedI did not realize this change had happen, and because I was enrolled with AutoPay and eBilling, I was never notified of any changes nor did I have to physically write out any checksThe money was automatically pulled out of my checking account without my knowledgeOn July 25th I was going through my bank records and realized that my payment to State Farm had jumped up ~$per monthI called my agent and got to the bottom of the issue, at which point, they cancelled
Dave Reighly Retired a year or more ago and his accounts were transferred to other Agents Ours was transferred to Krina Mallgren located at Sprague and Evergreen Spokane Valley, WA I am semi retired and my car is small and does not take up a full parking space where I work at McDonalds Restaurant Sullivan Spokane Valley, WA My husband and I have been with State Farm for plus years On Sept 17, I got off work around 4:PM I still had my foot on my brake and was being very careful because drivers come from different directions racing to get in line at our very, very busy drive thru A small Suburu Legacy Wagon hit me hard before I was out of my parking spot and did not stop until the young driver saw there was no way out due to the drive thru having cars in it He parked spaces away from where he hit me, therefore not allowing me a chance to take pictures at the scene of the Accident He apologized several times and said he didn't see me until it was too late My agent Krina told me when I took my car to her office to take pictures that their adjusters were very good and they would be able to tell how fast he was going by the damage to both cars He was still going fast before he stopped However, that was not what happened I took my car for an estimate and pictures before he did I don't know why it took him a month plus to do so but State Farm found me at fault before they got his estimate and pictures because I was attempting to back They didn't look at the fact that he came out of nowhere because he sped into the parking lot and he hit me I maintain that I did nothing wrong Plus he lied and said he was parked and I backed into him until State Farm had him do a recorded statement and Krina said he changed his story and that our stories matched If our stories matched why didn't State Farm check his damage which appeared to me was sideswipe damage from the back door to the front passenger side door because he did not stop He hit me hard enough that my alignment is slightly off We are so angry with the fact that they cut him a check without any investigation of the circumstances of what happened I have a 1,dollar deductible and can not get my car fixed until I can work extra shifts to save the money This accident was not my fault and we are changing ALL of our policies with State Farm and are now shopping for the best Company to go with I would not recommend anybody to use State Farm and especially Krina Mallgren as an agent because she lied to me regarding that the adjusters were very good and would be able to determine how fast he was going and than put the blame on me before even seeing damage to his vehicle
My husband passed, August 31st I made state farm s office member, Rebecca awareI pay my invoice every months because of the fact insurance is an inevitable bill to pay in lifeMy insurance was cancelled...I was unaware...the reason it was cancelled was due to the fact the MULTIPLE car discount was no longer applicableI am now paying higher monthly rates, due to the fact that state farm cancelled me and I now have a bad look on my profileWhen I tried resolving this situation, Rebecca casually stated that she emailed me I owed more ony accountThe reason I paid .onths off was to not have to think about insurance, especially after my husband died
What terrible customer serviceI was a customer for almost decades I finally cancelled march 23, 2018, because our rates got so exhorbinate March 29, 2018, they took dollars out of my checking account Its now april 16th, 2018, and I have received one dollar check in the mail so far All they will say is, we are working on it, basically quit calling it will get done when it gets done
On October 24th I called the office to inform them we donated our Honda accord to Kars for Kids I was then told our rate will increase because we will no longer have multi-car discountThat is the policy, I then asked to be sent a list of all coverages so we can comparison shop We made our monthly payment on 10/and received a cancellation notice in the mail on November 3rdWe never asked to cancel our policy only to comparison shop They never had any issues or late payments from us in over years The service is unacceptable, I want a full refund for our payment
I was a State Farm customer for about two years when I lived in OhioI recently moved to Massachusetts for a job opportunity in November/December timeframeWhen I switched my account from Ohio to Massachusetts over the phone they never told me that MA does not allow automatic withdrawals for paymentsSince I had automatic payments set up already in Ohio, I figured it would remain the same - especially since they didn't state it over the phone
I received a letter in the mail this week stating my account has been cancelledI called State Farm and explained my situation and they said they cannot open up a new State Farm account in MA after one has already been cancelledThey said I would have to open a new account up with another provider
The person on the other line said they left me one voicemail about the payment/cancellation (I never received it) and they had sent me a couple letters about it as wellNo emails were sent about the payments, just standard USPS mailThe ma
I took out my auto insurance with state farm insurance company and paid my policy in full for may 29,thru November 29th They claim they mailed out paper if I wanted to add additional coverageI filled out paperwork saying no.They claim they never got my response and added charges and additional coverage to my policy without my permissionI called to make a payment for November and Leah I informed me that my insurance had been revoked on October 4, due to no payment of additional charges added to my account with out my permissionI have never encountered such
Product_Or_Service: Car insurance
Account_Number: ***
I contacted Tina Anderson on January 30th about our policyI got into an argument with her and told her I would be looking elsewhere for my insuranceMy husband Ben then called her to get her emailI emailed Tina on 1/30/stating to cancel our car and homeowners insurance on 2/at midnightOn 2/2/I had called her and tld her I needed my disclosures because the other company needed themshe knew the insurance was being cancelled that day with state farmOn 2/13/I called state farm corporate and they said my insurance never cancelledThe lady on the phone said she back dated my account to be cancelled on 2/2/but there was an automatic withdrawal on my account that was not cancelled therefore my account was being charged.Because they messed up now my account is overdrawn and they owe me money for overdrafts, car insurance that was cancelled and my homeowners
I loaned my car to a friend and she got rear ended, okay a big no no because she wasn't on the insurance but the level of crap I have had to go through this company is ridiculous Yes they dropped me, TWICE I had cars I guess on policies, really? Every couple of days for a couple of weeks after the accident someone from state farm was pestering me for my driver's information, haven't these people heard of the internet and information sharing They wasted so much of my time, I gladly gave the info early on, but after a while it got so annoying, the constant calls and messages The final waste of my time was I had to go to the Post Office, stand in a long line for a while to get another letter telling me they were dropping me when I told them I was dropping them What a bad joke, I would not suggest giving these people your business as they seem incompetent in the information age
I was a policyholder with State Farm insurance in San Diego, California with vehicles and my father as a co policyholdersMy father and I then transferred our policy to Bryson Hill's agency with my father as the new policyholder with an addition of a new vehicleHe had issues with my car transferring down because it was under my nameI then consent and said it was ok for it to be transferredMy father was told in October he would not get a bill while the system tries to generate our new bill since we now have cars on the policy instead of but our cars will still be insuredMy father called every month ready to pay but he never got a hold of Bryson Hill, he went to his office in Carson every month but still didn't receive any billFebruary of we were told we had no insurance unless my father paid $so he paid the $to keep our vehicles insuredNext, we closed our policy with State Farm and the following month of March I Tehra, who never spoke to B
I've had nothing but good experience with State Farm and my agentPrompt communication, updated tech for conveniencePremium is a little high
Statefarm after adding us to their insurance, added two surcharges on our bill They stated it was accidents that had happenedThe accidents that happened were under another insurance (All state)They stated that if a payment was made out then the surcharge is warrantedAgain, they were not my insurance carrier when these accidents took placeThey never said they were adding this surcharge and we were not insured by them when these accidents occured
I am the son of *** *** and I am coming to you regarding repairs to her homeMy mother is of age so I am assisting her with this claimMy mother file this claim back in June with roof damage to her homeMy mom has been telling State Farm that she needs a new roof but they are trying to give her a partial roof which makes no senseI have contacted Mary Bradly and Danny Ruth regarding the closing of my mother's claimMary contacted me and left a message but did not return my sinceNow she has accumulated more damage due to the hurricaneI can't seem to get anyone on the line to handle this matter
Product_Or_Service: Home Insurance
Account_Number: 40-3968-C
On the date of June 11th, I called State Farm at (800)-732-and proceeded to explain how the apartment above mine busted their sprinkles and flooded their entire apartment and a few of the apartments had some water damage including mineI was told by my building manager that I only needed to be out of my apartment for one more dayWhen I explained this to State Farm I explained all of this and they let me know that they could help me out and then they transferred me to Oakwood Insurance Housing Department of State FarmI spoke to a man named Matthew who madethe reservation for my hotel stayI talked to Matthew off and on for about hours because he couldn’t find a hotel in my location, we found out there was a conference in town so many of the hotels were bookedIn this span of hours I asked Matthew several times if I would have to pay anything on the hotel and he answered that the hotel is completely coveredI acquaint this situation to Enterprise car rental policy to pic
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On September 9, a tree fell on the house incoming power wire causing electrical problemsThe sump pump stopped working which caused the entire basement to floodMy mom called State Farm to report everything and they said Yolanda would call back sometime the next dayYolanda left me a message the morning of September 10, I called her back and she assured me all was covered under their insurance planShe emailed me all of the documents (which I still have) and said she would contact a cleanup crew because that was the first stepThe cleanup crew called a few hours later and said they would be out that evening or the next dayI called Yolanda back to confirm all was covered and she told me again there was NO issue and everything would be coveredShe said if the cleanup crew had any questions to contact herAround 4:pm on September 10th, Mary (fields adjuster) called to say that they were incorrect and it would not be coveredI asked for her supervisorShe said K
Purchased months of auto insurance for three vehicles in my home on December 2, The person that signed me up for auto and renters insurance put in the wrong addressDue to this error my auto insurance policy was canceledI apparently was mailed a document that was to be completed and never received it because they did not have my correct addressI have since called numerous times and keep getting the same run aroundI was told several calls ago that I would be receiving a refundIt has been over months since this all started and I am still waiting for a refund Called again today and spoke with someoneCalled the corporate office number provided over the internetI keep getting told that since I no longer have and insurance policy with them they will need to talk with and underwriter They have done this to me three timesI want my money back
I've been with State Farm since with Andrew Ballagh (agent) and never filed for a loss until when my roof started leaking due to extreme rain pouring and damaged my laminated floor In another rain pouring and water started filtering in to the sliding side door Due to the fact that I submitted two legit losses the Insurance decided they were not renew my policyI've been with my agent for more than yearsNever submitted a loss until recentlyI believe I've been unfairly target for termination because my house is over years old and they don't want to pay any further losesI've made all required repairs My money was good until while I did not file for losesMy agent is entirely opposed to this decisionTermination on 5/8/after years of loyalty
I had an accident months ago, total loss of car I have been fighting with them to find a fair market value They would not accept any of the documentation I had for cars of the exact make, model and year within hours of my zip code They hired an appraiser His appraisal showed compshad the same year, same make, neither one used was the same model His documentation of mileage on one was 200,miles incorrectI have paid high premiums and clearly not covered BTW this was full coverage
Tax Collector gave me proof that they refused to give me insuranceThey are blaming Florida State even though I have proof
I transferred insurance from NY to FL, July 30, Later on, I got my Florida license and registrationState Farm and Tax Collector were having problem with my insurance for mouthsI kept on giving the information and nothing happenedIn November, I decided to look at different car insurance companies since they gave me insurance that was dollars a monthNot what I was askingI got a call from Geico stating that my license was suspendedSo, I went to Tax Collector to pay them to unsuspend itIm now with GeicoAfter that, I went back to State Farm to end my insuranceThey ended itProblem is that they didn't pay me back since August since my insurance was deniedI found that out when I went again to the Tax CollectorPolicy Number ***Insurance policy in July was *** Agent Joseph LedoThe person in the office that gave me th
I had state farm for years got away from them when my son had a accident went back to them this last June they where worse then every nobody could get the amount for us to pay our agents help went to rehab messed every body's account up and we just got away from them again thus month febdiffernt prices to pay every month there people taken drugs going to rehab the place was the worse they realy are bad people the rait I give then is the worst they got major issues they try to help you and it never gets worked out but every month your payment changes back and forth no refunds just o sorry state farm is totaly differnt then years ago I'm out and will never ever go back to them never met the main agant said that he would call us never ever called or Sean him hate state farm realy a bad car insurance company rip off