I filed a Home insurance claim, I was told by my agents office that the first claim would not go on my claims recordsAlso she did state that if I didn’t accept payment it would be like if the claim was never openedI later received a call from my agent after opening the claim that the info was incorrectNow I’m stuck with a claim on my recordI never took payment from Statefarm
I would like to know Why Statefarm can check my credit times withen days ? Just because I have multiple cars ??? that is no reason !!!!!! My credit dose not change in 30daysAnd please tell me Why you only check the oldest person on policy , this is DISCRIMINATING when I'm not the principally driver on any of our policy's When you ask the answers are not the same from aggent and the corpoffice I have had Insurance with Statefarm from the time I was yrs old I have vehicle's with them ,so this means they can check it for all 3vehicle's every 6mo WHY ???????? credit does not change that fast !!!!! They should be able to put it on file
on April 18th, my policy with State Farm was cancelled and I bought another Policy from All State Insurance companyState Farm was notified by my new insurance agent from All State and I supposed to receive the refund of my paid monthHowever, they continue to bill me each month up to JulyAfter multiple calls and emails they finally stopped to bill me( the auto debit was cancelled)I was promised that I will get my money back for all those months I was billed forHowever, already months since cancellation date I received nothing from themThey stole my money I was trying to reach the agent Greg Tartaglia, he told me that he submitted all required documents for refundso as I understand, the problem is with head office who is not willing to refund the money
On June 1, - My husband contacted Sandy Lee's office to inquire about an auto insurance policyA representative named Eun advised Sandy was not available but she instead could assist us with a quoteShe advised the policy would be $per monthWe agreed and used my bank account to cover the costsWe opted OUT of automatic payments On July 5, - Eun sent an email to my husband advising the monthly auto insurance changed from $155/mo to $333/moShe then charged $to my bank account without my consentI called their office, spoke to Eun and advised that she should not have charged my account, and that is too costly for us on a monthly basis and would have to cancel the policyI requested a refund be processed to my account and asked for Sandy Lee (their agent) to give me a call so that I may discuss the matter with herEun called me back a few hours later stating she did not tell Sandy about the incident, did something she should not have and backdated our refun
It took over months for State Farm to settle our claim! They were awful about collecting the information that was needed from the repair shopI was constantly having to be the go-between State Farm and the repair shop
A homeowners insurance policy with this state farm agent was supposed to be cancelled on 3/5/ After a phone call to the agent because I had not received a refund check, I was informed that the policy was actually cancelled 4/3/and the refund was $ The agent claims that a check was sent to the address on fileHowever, there is no mail delivery to that addressShe stated that the check was to be cancelled and a new check sent to the correct address of the policy recipient No other communication was forthcoming from the agentSeveral phone calls have been made to the agencyEvery time, the secretary says that the information will be sent to the agentLast phone call was today As of today, 6/5/2017, no call back A legitimate business should not run this wayI have been a customer since Please help [redacted]
In late January 2018, a friend recommended me to this agent's office for auto insuranceOn the first call, Jocelyn took my information and said she would call me back with a quoteAfter about a week of not hearing from anyone, I called again and she gave me a quoteI signed up that day for auto insurance and informed her that I would do automatic payment of the premium monthlyShe stated she would email me the documents for me to sign and bring inAfter week, I hadn't received any information via mail or emailI called and Jessica said she would resend the emailAgain, nothing after another weeks - not even withdrawal of the initial payment from my accountI called again, was told that I needed to come in and sign an authorization for the automatic paymentI went in and signed and the premium was deducted almost immediately from my accountAfter another weeks of not returning my calls & getting nothing in the mail or via email, I called and was told to come in for a
We called State Farm ( [redacted] branch) on 6/30/to cancel our home owners insurance policy as well as our vehicle insurance policies in which we have multiple We spoke to the customer service representative and let them know we had established insurance with another company She said that she would go ahead and cancel our policy that day Today, 7/18/17, I received multiple notices from this company stating that we had not paid our insurance policies and that we were being cancelled unless we paid asap I am extremely frustrated with this branch as we have had State Farm insurance years ago through another branch and had the best service possible The billing practices are also an issue which we called and discussed with the agents The billing date (supposed to be around the 6-7th of each month) was never consistent and could take place on any day over the course of a week
I was rear end in a auto accident by state farm provides insurance to the person at fault of this accidentI cannot get repairs done on my vehicle until a month from now The Body Shop is backed upI asked if I could get a rental car because I didn't feel comfortable driving my vehicle with the back end all smashed in and the under pending hangingAnd I don't want to cause any accidents because of my Vehicles damagesThe agent told me no he couldn't give me a rental car they're not paying for a rental car for an entire month before they start working on my vehicleI have a special needs child also and we needed Dependable way of transportationI can not put my son's wheelchair in the back because he smashed inHe's a nine-year-old that can not walk! He has doctor's appointmentsHe also suffers from a terminal illnessI did not cause this accidentI was hit by their consumer so why am I and my family suffering because of it? I didn't hit myself their consumer did!!
I am being charged back the discount originally applied to my policy at signupMy agent refuses to assist with this issueI was told an email from corporate was sent to me when I signed up about the Drive Safe deviceI spoke to Everett in DSS helpdesk with agent, Anthony Digrado on the line who advised if I activated the beaken on 4/18/18, it would take day for it to register with the systemPer the agent, the most my agent should have charged me was one monthMy agent is refusing to be of any assistance and refuses to respond to any of my concernsShe blatantly, in many words, called me a liarFrom my interactions with her, via email, she could careless if she retains a clientI have no problem with paying, but I feel I am being overcharged and that is not right
paid for insurance policy for ice cream truck seasonwas pulled over by police to find out no insurance my drivers lic was susened for no insurance tryin to resolve the situation to no availthey keep collecting from my accountand wont refund the moneys
I had contacted Jim Stoltz's office for a homeowners and auto insurance quote as I was closing on a home Gary Graham was helpful in assisting me and providing me several quotes After comparing their quotes to another provider, I decided to go with the other provider and emailed Gary Graham thanking him for his time, but I had decided to go with another provider Then in the mail I get a declarations page and an replacement estimate from State Farm I called their office on Friday and was told by the receptionist that my quote had been turned into a policy She called the Regional Office and they do see that it should not have been turned into a policy and could not tell me how it had happened They collected $1,from my mortgage company I was told I would get a refund for any money but I need the refund ASAP so my chosen provider can get paid and I can have homeowners insurance I have had to contact my mortgage company and chosen insurance provider to make sure all the
We have been customers of this state farm branch for over years and the service has progressively gotten worse every yearThis is finally the last straw, for the last years since we have built our new house and insured it with Cambry Kelly we have received letters from our mortgage company yearly saying our policy was cancelled and they will be starting their own hazard insuranceEvery time its because underwriting fails to send us a letter asking if there is a fire hydrant within 1000ft of our home then proceeds to cancel our insurance for failure to respondEvery year we have to call Cambrys office to resolve it only to have them "forget" to inform our mortgage company that coverage was not cancelledThis latest time I spoke with the office back in the beginning of February about this issue and she corrected it in the system and I specifically asked her to contact our mortgage to let them know it was corrected which she promised to doIt is now March and we received anot
I have been dealing with my Home Insurer now for the past months in reference to my damaged roof which was damaged from the November storms of this past winter year, I had [redacted] Roofing come out to assess my damage and I was told by Ricky [redacted] that the roof was damaged and I need to contact my assiigned agent, MrGreg [redacted] I did so and an a Claims Adjuster was sent out who was very incompetent and was not sure how many shingles were actually damaged by the stormFirst he said 8, then the Roofing Contractor, Ricky, who inspected the roof as well told him no, not its a total of The Claims Adjuster kept asking me the same questions over and over again about the roofi kept telling this Claims Adjuster, MrBrian [redacted] , over and over "Sir, I have water coming through my Ceiling fan onto my Kitchen table and floor, the roof has extensive damages from the storm as Ricky told me and the Claims Adjuster kept asking me the same questionsHe then called me on a Sun
Recently gotten in a car wreckand the wreck was not my faultBut the company did not investigate the caseAlso they wont even answer my calls regarding my claimAnd when leave voicemailsI dont get a return callAll in all they are just bad buisness that wont stand by their costumers
I've been dropped from my insurance after being a loyal customer for over yearsTheir reason for discontinuing me? 1: Last summer I was in a fender bender after someone let me pull out of a parking lot and an impatient car tried to go around and clipped me, breaking my headlightstate farm totaled my car and agreed I was at fault 2: I got a speeding ticket two years ago for 9mph over the limit I thought this is why they exist in the first place
Robert Kenimer is a sexist, derogatory, and extremely unprofessional representative for State Farm Insurance After scheduling separate appointments to inquire about the steady rise of my insurance policy (my rates increased every month for the past months with little explanation), Robert NEVER returned my call at the designated timesIn addition, I never received a call apologizing for his missed appointments or to rescheduleRobert's follow up emailed was layered with disrespect and lack of accountability for his staff's mistakesA multiple car discount was applied to my account years ago - by one on his staffI've only ever had one car insured by State Farm - and the only car on my account - but for some reason his staff were unable to realize this mistake until yearsRegardless of this discount being removed, my question about why my monthly payments have increased every month - still have yet to be answeredRobert's derogatory tone was matched with an inappropriate and sexist comment stating, "You have the right to go somewhere else if all you want is a cheap premium: just like hair shampoo, you get what you pay for." I didn't realize that my decisions in choosing car insurance were related to what kind of shampoo I purchase? I'm happy to forward or copy and paste the email as wellApparently, customers are not allowed to inquire about steady rate increasesHe also claimed, "SF has paid claims in your behalf for a total pay-out of over $9,without cancelling your insurance!" His threatening statement is entirely incorrectI have no at-fault accidents, tickets, or points on my license from the last yearsI called corporate to do my researchIn 2012, I was rear ended at a red light - not at faultIn 2012, I had a comprehensive glass claim that costed State Farm $In 2012, I used an emergency roadside service that cost $On 7/26/2017, I was in an accident in which I was NOT at faultThe total payments were $6,- which the at fault insurance company paid outOn 8/10/2017, I was rear ended in my rental car (my vehicle was in for repairs from the above stated accident), again, not at faultOn 2/2/2018, I had my windshield replace, paid my $deductible, and State Farm paid out $On 4/29/2018, I used my emergency road side assistance, which State Farm paid out $I'm not sure how Robert is doing his math but his above statement does not add upIf Robert is willing to threaten and disrespect a loyal (and returned) State Farm customer that is not a high-risk driver, I can only imagine how he would treat a customer that has had a couple of accidents or tickets
On May 8, we switched our homeowners to a new insurance company and our former company, State Farm, did not appropriately disburse our pro rated refund on our homeowners policyIn with this, the customer service we received from our local agent was beyond rude and certainly not helpfulAs I called the State Farm # twice and informed them we did not receive the correct refund and was told to call the local agents office, which I did, also for the 2nd timeWhen I explained we did not receive the correct refund I was immediately told, "well, you have to call the company" As a consumer, I WAS calling the company as I believe it would be common sense to assume that the agencies ARE the companyThe person who answered the phone at our local agents office was extremely rude and not at all helpfulI have made phone calls so far and this is wrongI was a State Farm customer for over years and this experience solidly confirmed that we made the right move by switching compan
Accident date – 1/18/- Call my insurance company – reported accident and informed them that police were looking for person who hit me as they did not even stop1/24/– Emailed my insurance company to check on status of claimHeather let me know they had still not gotten the police reportHeather also told me via email that they had filed and emailed me claim # for State Farm – Driver’s insurance company Policy # - xxxxxxxxxx Claim # - xxxxxxxxx Number to call to check status - 855-341-1/27/– called State Farm to inquire about claimWas told they had not received police report, I offered to send them a copySent a copy to [email protected] at 10:am eastern time1/31/- Company has not called at all nor sent anyone out to look at my vehicle and I have had to make all contactI was given the run around that you had not received the police report on 1/27/and was given the email address to send it toI sent it and heard nothing1/31/– Received a letter from State Farm dated back to 1/24/Gave claim number and information on how to check on claim1/31/– 6:pm eastern time - I called to check on claim statusAgent I spoke with was Tenisha and she informed me my claim had been denied and that State Farm was going to review it since my police report had finally came in on 1/30/(the one I had sent them on 1/27/17)I asked her how long it would take and she could not give me an answer1/31/– 6:pm eastern time - Tenisha called me back and informed me that State Farm had actually already gotten the police report from my insurance company prior to me sending it in on the 27thI asked her why the claim was still denied in which she told me that it was he said vs she saidI asked if they had even read the police report and asked if she saw were it stated their driver was at faultHer response was, we don't go off of reports, our client said he didn't even know he hit youI asked her if he had told them he heard me honking my horn and flashing my lights at him and she said, yes he did say that but not sure about the lightsShe also said that your client stated that is was a lane road and that I was passing him when he hit me (yet he didn’t even know he hit me according to previous statement)I informed her it was not a lane road at the time of the accident that is was lanes that merged into lane and that I was in the far left lane and their client was in the merging lane2/2/- called back to check on claim again, talked to SueSue was looking at claim and said it was deniedI asked why, she said it was because it was a he said vs she saidI asked her if they saw on police report where it said that Driver of Vehicle was found at fault for improper lane change"She looked at it and then proceeded to Google Maps to look at locationI told her I had pictures and she instructed me to send them to [email protected] also instructed me that it can take up to days to receive my email but once it was received it should go right into my folder since I had put claim number as the subject lineI sent the pictures along with a google maps screen shots of accident location at 4:pm eastern timeSo still nothing and very upset
I had state farm for years got away from them when my son had a accident went back to them this last June they where worse then every nobody could get the amount for us to pay our agents help went to rehab messed every body's account up and we just got away from them again thus month febdiffernt prices to pay every month there people taken drugs going to rehab the place was the worse they realy are bad people the rait I give then is the worst they got major issues they try to help you and it never gets worked out but every month your payment changes back and forth no refunds just o sorry state farm is totaly differnt then years ago I'm out and will never ever go back to them never met the main agant said that he would call us never ever called or Sean him hate state farm realy a bad car insurance company rip off
I filed a Home insurance claim, I was told by my agents office that the first claim would not go on my claims recordsAlso she did state that if I didn’t accept payment it would be like if the claim was never openedI later received a call from my agent after opening the claim that the info was incorrectNow I’m stuck with a claim on my recordI never took payment from Statefarm
I would like to know Why Statefarm can check my credit times withen days ? Just because I have multiple cars ??? that is no reason !!!!!! My credit dose not change in 30daysAnd please tell me Why you only check the oldest person on policy , this is DISCRIMINATING when I'm not the principally driver on any of our policy's When you ask the answers are not the same from aggent and the corpoffice I have had Insurance with Statefarm from the time I was yrs old I have vehicle's with them ,so this means they can check it for all 3vehicle's every 6mo WHY ???????? credit does not change that fast !!!!! They should be able to put it on file
on April 18th, my policy with State Farm was cancelled and I bought another Policy from All State Insurance companyState Farm was notified by my new insurance agent from All State and I supposed to receive the refund of my paid monthHowever, they continue to bill me each month up to JulyAfter multiple calls and emails they finally stopped to bill me( the auto debit was cancelled)I was promised that I will get my money back for all those months I was billed forHowever, already months since cancellation date I received nothing from themThey stole my money I was trying to reach the agent Greg Tartaglia, he told me that he submitted all required documents for refundso as I understand, the problem is with head office who is not willing to refund the money
On June 1, - My husband contacted Sandy Lee's office to inquire about an auto insurance policyA representative named Eun advised Sandy was not available but she instead could assist us with a quoteShe advised the policy would be $per monthWe agreed and used my bank account to cover the costsWe opted OUT of automatic payments On July 5, - Eun sent an email to my husband advising the monthly auto insurance changed from $155/mo to $333/moShe then charged $to my bank account without my consentI called their office, spoke to Eun and advised that she should not have charged my account, and that is too costly for us on a monthly basis and would have to cancel the policyI requested a refund be processed to my account and asked for Sandy Lee (their agent) to give me a call so that I may discuss the matter with herEun called me back a few hours later stating she did not tell Sandy about the incident, did something she should not have and backdated our refun
It took over months for State Farm to settle our claim! They were awful about collecting the information that was needed from the repair shopI was constantly having to be the go-between State Farm and the repair shop
A homeowners insurance policy with this state farm agent was supposed to be cancelled on 3/5/ After a phone call to the agent because I had not received a refund check, I was informed that the policy was actually cancelled 4/3/and the refund was $ The agent claims that a check was sent to the address on fileHowever, there is no mail delivery to that addressShe stated that the check was to be cancelled and a new check sent to the correct address of the policy recipient No other communication was forthcoming from the agentSeveral phone calls have been made to the agencyEvery time, the secretary says that the information will be sent to the agentLast phone call was today As of today, 6/5/2017, no call back A legitimate business should not run this wayI have been a customer since Please help [redacted]
In late January 2018, a friend recommended me to this agent's office for auto insuranceOn the first call, Jocelyn took my information and said she would call me back with a quoteAfter about a week of not hearing from anyone, I called again and she gave me a quoteI signed up that day for auto insurance and informed her that I would do automatic payment of the premium monthlyShe stated she would email me the documents for me to sign and bring inAfter week, I hadn't received any information via mail or emailI called and Jessica said she would resend the emailAgain, nothing after another weeks - not even withdrawal of the initial payment from my accountI called again, was told that I needed to come in and sign an authorization for the automatic paymentI went in and signed and the premium was deducted almost immediately from my accountAfter another weeks of not returning my calls & getting nothing in the mail or via email, I called and was told to come in for a
We called State Farm ( [redacted] branch) on 6/30/to cancel our home owners insurance policy as well as our vehicle insurance policies in which we have multiple We spoke to the customer service representative and let them know we had established insurance with another company She said that she would go ahead and cancel our policy that day Today, 7/18/17, I received multiple notices from this company stating that we had not paid our insurance policies and that we were being cancelled unless we paid asap I am extremely frustrated with this branch as we have had State Farm insurance years ago through another branch and had the best service possible The billing practices are also an issue which we called and discussed with the agents The billing date (supposed to be around the 6-7th of each month) was never consistent and could take place on any day over the course of a week
I was rear end in a auto accident by state farm provides insurance to the person at fault of this accidentI cannot get repairs done on my vehicle until a month from now The Body Shop is backed upI asked if I could get a rental car because I didn't feel comfortable driving my vehicle with the back end all smashed in and the under pending hangingAnd I don't want to cause any accidents because of my Vehicles damagesThe agent told me no he couldn't give me a rental car they're not paying for a rental car for an entire month before they start working on my vehicleI have a special needs child also and we needed Dependable way of transportationI can not put my son's wheelchair in the back because he smashed inHe's a nine-year-old that can not walk! He has doctor's appointmentsHe also suffers from a terminal illnessI did not cause this accidentI was hit by their consumer so why am I and my family suffering because of it? I didn't hit myself their consumer did!!
I am being charged back the discount originally applied to my policy at signupMy agent refuses to assist with this issueI was told an email from corporate was sent to me when I signed up about the Drive Safe deviceI spoke to Everett in DSS helpdesk with agent, Anthony Digrado on the line who advised if I activated the beaken on 4/18/18, it would take day for it to register with the systemPer the agent, the most my agent should have charged me was one monthMy agent is refusing to be of any assistance and refuses to respond to any of my concernsShe blatantly, in many words, called me a liarFrom my interactions with her, via email, she could careless if she retains a clientI have no problem with paying, but I feel I am being overcharged and that is not right
paid for insurance policy for ice cream truck seasonwas pulled over by police to find out no insurance my drivers lic was susened for no insurance tryin to resolve the situation to no availthey keep collecting from my accountand wont refund the moneys
I had contacted Jim Stoltz's office for a homeowners and auto insurance quote as I was closing on a home Gary Graham was helpful in assisting me and providing me several quotes After comparing their quotes to another provider, I decided to go with the other provider and emailed Gary Graham thanking him for his time, but I had decided to go with another provider Then in the mail I get a declarations page and an replacement estimate from State Farm I called their office on Friday and was told by the receptionist that my quote had been turned into a policy She called the Regional Office and they do see that it should not have been turned into a policy and could not tell me how it had happened They collected $1,from my mortgage company I was told I would get a refund for any money but I need the refund ASAP so my chosen provider can get paid and I can have homeowners insurance I have had to contact my mortgage company and chosen insurance provider to make sure all the
We have been customers of this state farm branch for over years and the service has progressively gotten worse every yearThis is finally the last straw, for the last years since we have built our new house and insured it with Cambry Kelly we have received letters from our mortgage company yearly saying our policy was cancelled and they will be starting their own hazard insuranceEvery time its because underwriting fails to send us a letter asking if there is a fire hydrant within 1000ft of our home then proceeds to cancel our insurance for failure to respondEvery year we have to call Cambrys office to resolve it only to have them "forget" to inform our mortgage company that coverage was not cancelledThis latest time I spoke with the office back in the beginning of February about this issue and she corrected it in the system and I specifically asked her to contact our mortgage to let them know it was corrected which she promised to doIt is now March and we received anot
I have been dealing with my Home Insurer now for the past months in reference to my damaged roof which was damaged from the November storms of this past winter year, I had [redacted] Roofing come out to assess my damage and I was told by Ricky [redacted] that the roof was damaged and I need to contact my assiigned agent, MrGreg [redacted] I did so and an a Claims Adjuster was sent out who was very incompetent and was not sure how many shingles were actually damaged by the stormFirst he said 8, then the Roofing Contractor, Ricky, who inspected the roof as well told him no, not its a total of The Claims Adjuster kept asking me the same questions over and over again about the roofi kept telling this Claims Adjuster, MrBrian [redacted] , over and over "Sir, I have water coming through my Ceiling fan onto my Kitchen table and floor, the roof has extensive damages from the storm as Ricky told me and the Claims Adjuster kept asking me the same questionsHe then called me on a Sun
Recently gotten in a car wreckand the wreck was not my faultBut the company did not investigate the caseAlso they wont even answer my calls regarding my claimAnd when leave voicemailsI dont get a return callAll in all they are just bad buisness that wont stand by their costumers
I've been dropped from my insurance after being a loyal customer for over yearsTheir reason for discontinuing me? 1: Last summer I was in a fender bender after someone let me pull out of a parking lot and an impatient car tried to go around and clipped me, breaking my headlightstate farm totaled my car and agreed I was at fault 2: I got a speeding ticket two years ago for 9mph over the limit I thought this is why they exist in the first place
Robert Kenimer is a sexist, derogatory, and extremely unprofessional representative for State Farm Insurance After scheduling separate appointments to inquire about the steady rise of my insurance policy (my rates increased every month for the past months with little explanation), Robert NEVER returned my call at the designated timesIn addition, I never received a call apologizing for his missed appointments or to rescheduleRobert's follow up emailed was layered with disrespect and lack of accountability for his staff's mistakesA multiple car discount was applied to my account years ago - by one on his staffI've only ever had one car insured by State Farm - and the only car on my account - but for some reason his staff were unable to realize this mistake until yearsRegardless of this discount being removed, my question about why my monthly payments have increased every month - still have yet to be answeredRobert's derogatory tone was matched with an inappropriate and sexist comment stating, "You have the right to go somewhere else if all you want is a cheap premium: just like hair shampoo, you get what you pay for." I didn't realize that my decisions in choosing car insurance were related to what kind of shampoo I purchase? I'm happy to forward or copy and paste the email as wellApparently, customers are not allowed to inquire about steady rate increasesHe also claimed, "SF has paid claims in your behalf for a total pay-out of over $9,without cancelling your insurance!" His threatening statement is entirely incorrectI have no at-fault accidents, tickets, or points on my license from the last yearsI called corporate to do my researchIn 2012, I was rear ended at a red light - not at faultIn 2012, I had a comprehensive glass claim that costed State Farm $In 2012, I used an emergency roadside service that cost $On 7/26/2017, I was in an accident in which I was NOT at faultThe total payments were $6,- which the at fault insurance company paid outOn 8/10/2017, I was rear ended in my rental car (my vehicle was in for repairs from the above stated accident), again, not at faultOn 2/2/2018, I had my windshield replace, paid my $deductible, and State Farm paid out $On 4/29/2018, I used my emergency road side assistance, which State Farm paid out $I'm not sure how Robert is doing his math but his above statement does not add upIf Robert is willing to threaten and disrespect a loyal (and returned) State Farm customer that is not a high-risk driver, I can only imagine how he would treat a customer that has had a couple of accidents or tickets
On May 8, we switched our homeowners to a new insurance company and our former company, State Farm, did not appropriately disburse our pro rated refund on our homeowners policyIn with this, the customer service we received from our local agent was beyond rude and certainly not helpfulAs I called the State Farm # twice and informed them we did not receive the correct refund and was told to call the local agents office, which I did, also for the 2nd timeWhen I explained we did not receive the correct refund I was immediately told, "well, you have to call the company" As a consumer, I WAS calling the company as I believe it would be common sense to assume that the agencies ARE the companyThe person who answered the phone at our local agents office was extremely rude and not at all helpfulI have made phone calls so far and this is wrongI was a State Farm customer for over years and this experience solidly confirmed that we made the right move by switching compan
Accident date – 1/18/- Call my insurance company – reported accident and informed them that police were looking for person who hit me as they did not even stop1/24/– Emailed my insurance company to check on status of claimHeather let me know they had still not gotten the police reportHeather also told me via email that they had filed and emailed me claim # for State Farm – Driver’s insurance company Policy # - xxxxxxxxxx Claim # - xxxxxxxxx Number to call to check status - 855-341-1/27/– called State Farm to inquire about claimWas told they had not received police report, I offered to send them a copySent a copy to [email protected] at 10:am eastern time1/31/- Company has not called at all nor sent anyone out to look at my vehicle and I have had to make all contactI was given the run around that you had not received the police report on 1/27/and was given the email address to send it toI sent it and heard nothing1/31/– Received a letter from State Farm dated back to 1/24/Gave claim number and information on how to check on claim1/31/– 6:pm eastern time - I called to check on claim statusAgent I spoke with was Tenisha and she informed me my claim had been denied and that State Farm was going to review it since my police report had finally came in on 1/30/(the one I had sent them on 1/27/17)I asked her how long it would take and she could not give me an answer1/31/– 6:pm eastern time - Tenisha called me back and informed me that State Farm had actually already gotten the police report from my insurance company prior to me sending it in on the 27thI asked her why the claim was still denied in which she told me that it was he said vs she saidI asked if they had even read the police report and asked if she saw were it stated their driver was at faultHer response was, we don't go off of reports, our client said he didn't even know he hit youI asked her if he had told them he heard me honking my horn and flashing my lights at him and she said, yes he did say that but not sure about the lightsShe also said that your client stated that is was a lane road and that I was passing him when he hit me (yet he didn’t even know he hit me according to previous statement)I informed her it was not a lane road at the time of the accident that is was lanes that merged into lane and that I was in the far left lane and their client was in the merging lane2/2/- called back to check on claim again, talked to SueSue was looking at claim and said it was deniedI asked why, she said it was because it was a he said vs she saidI asked her if they saw on police report where it said that Driver of Vehicle was found at fault for improper lane change"She looked at it and then proceeded to Google Maps to look at locationI told her I had pictures and she instructed me to send them to [email protected] also instructed me that it can take up to days to receive my email but once it was received it should go right into my folder since I had put claim number as the subject lineI sent the pictures along with a google maps screen shots of accident location at 4:pm eastern timeSo still nothing and very upset
I had state farm for years got away from them when my son had a accident went back to them this last June they where worse then every nobody could get the amount for us to pay our agents help went to rehab messed every body's account up and we just got away from them again thus month febdiffernt prices to pay every month there people taken drugs going to rehab the place was the worse they realy are bad people the rait I give then is the worst they got major issues they try to help you and it never gets worked out but every month your payment changes back and forth no refunds just o sorry state farm is totaly differnt then years ago I'm out and will never ever go back to them never met the main agant said that he would call us never ever called or Sean him hate state farm realy a bad car insurance company rip off