Morris Furniture

My husband and I purchased a table and set of chairs from this chain back in February. We knew when we ordered it would take a little time before the table set would be available. That was absolutely no problem. They contacted us come May, sooner then we expected in all honestly, and the only good part of this review towards this company. The table set is ready to be delivered.

Now unexpectedly for my husband and I we ended up moving to eastern PA due to a health emergency between buying the table set and it being completed. After searching, for way too long of a timeframe, and going to a completely different unaffiliated website, I was finally able to locate a way to contact them that could get me to an actual person.

We tried to explain the situation to customer service about needing the table set to be delivered to a different address and to please not deliver this table set to the old address. We then offered to pay for any extra shipping fees that would incur by shipping these table and chairs to an entirely different address, let alone state. They were unwilling to do so.

So my husband and I ended up renting a U-Haul van and a hotel room for the night, as it was too long a drive to do straight, and driving the 8 hours it took to get to the furniture pick up spot. Upon getting there we loaded the van up started back towards our new home, 8 hours away. Upon unloading all the boxes once we got home we realized that our table only had one table leg. Not really anything helpful for using the table in the was it was designed to function.

So, we once again reached out to customer service about an issue with our order. They changed the address for us so our table legs would be delivered to the new PA address. They told us the legs would have to be made. Shouldn't the other three table legs already exist? No one ever needs a table with just one leg, so I doubt they started making them that way all of a sudden.

That was back in mid July. It is now the end of September, they have just contacted us to set about setting up a delivery date and time...to the old OH address. Off to the website I go to attempt to change the address again, however their website is almost useless when it comes to contacting customer service.

Whenever I log onto the website to set up the delivery I select the little drop down menu option saying the delivery location is incorrect. The webpage just proceeds to send me back to the previous page asking for the order info to set up for the delivery. I have no way of contacting them to set about changing the location.

This company has the worst customer service I have ever had to deal with. All I want is my table legs to be delivered to the correct address, and I have had to fight for it every step of the way. And in all honesty, I have no idea if they are going to be delivered to the correct address at all. Although I highly doubt they will be, as every other part of this delivery has been a nightmare. Might as well end on another one.

Do NOT use this company, any and all issues will take forever to resolve, and they will fight you about it every step of the way.

Too bad I can't say 0 stars! Purchased a 'leather' sectional and bought the warranty offered at that time. Had a valid warranty incident but it was refused and today was told at a local store that they got rid of that company because they were bad - the offer to give me back the 300 warranty as part of my next order should have been a positive but I plan to never buy another piece of furniture from this company. After not honoring the warranty I paid to purchased replacement covers (customer service wouldn't even cover shipping) and the quality is so poor that I need to replace them again within about a year. I started at the end of Oct making calls into the customer service number and after hold times extending more than 50 min I have hung up in disgust and decided to go into the store where I was able to achieve the same thing as sitting on hold listening to horrible music - Nothing! Multiple hours spent on hold, travel time to the location and gas used and it was a waste of time. No support there either... Manager had no way to reach customer service or order the replacements but told me he would have them call me by Wednesday. I guess I hold my breath until that time and have a crap looking couch for the upcoming holiday I'll make sure to tell everyone where it came from. I can tell Morris Furniture has no focus on creating customer positive customer experiences or loyalty by the interactions I have had. I warn anyone looking for furniture to seek elsewhere because if you have an issue...they don't seem to care.

They damaged my sofa upon delivery now they won't give me a refund said I'm stuck with something I didn't purchase says because it's a floor model - that's why me & the salesperson *** *** checked every nook & cranny & both signed & stated was in perfect conditionCopies enclosed-

Morris Furniture sold me a living room set in 11/2017, the product fell apart months later, no resolution to date
I purchased an electronic reclining Sofa and Rocking Recliner in 11/2017, both pieces of furniture are breaking down and falling apart within months of purchasing, Morris refused to replace the furniture, advised a technician would have to come and review the pieces, it was determined that Morris would have to rebuild the furniture, I refused and wanted either new furniture or my money back, Morris refused once again stating they only could rebuild the furniture I've been waiting since 2/for the parts to come in, since that time, the furniture has stopped rocking and reclining all the while still breaking down Last week I received a call that the parts were in and a scheduled technician was supposed to come to my home today and rebuild the furniture, the technician showed up and said he was only here to replace a decorative piece that Morris was supposed to

simply want to be contacted by CS to file a claim for Guardian Protection Products
11/2016- I first made contact with MHF CS back in Nov to file a claimThe problem start with CS not returning the calls as they suggest the wait time would be lengthyI have left a callback number several times and no one ever calls back, that's the first problemAfter weeks of trying to call all unsuccessful, then the Holidays came around, I gave up
1/13/17-Finally spoke with CS I found out Morris never registered the plan and I finally have the plan number
Contacted Guardian to file the claim and here we go again! Cannot seem to get through to CSNo one returns the callswait times are unacceptable!
Jan-Feb Got ahold of Guardian Protection Products after waiting in Que for over minutes, spoke with confirmed my name, number and problem and then the call Drops! Call is lost and The Rep never returns the back to the Customer which is rudeCustomer Service (he)had all the info

Faulty mattress, repcame out to house to see depression in mattress, threw string across bed & measured from string which wasn't taunt & got 1/2" then leftI measured it times & got 2"I called to see when they could come out again they told me daysThat's when I called youNow I'm in limbo

Furniture Delivered Damaged, not completely assembled by delivery personnel and issues with quality and craftsmanship of the furniture
We purchased the following furniture from Morris on Nov 2016: Bedroom furniture, Clinton Chest, Clinton chesser, Castella Bed Dining room furniture, Crescent table, Six Charleston Chairs, Oasis Buffet The bedroom furniture pieces were not immediately available for delivery On Feb the bedroom furniture was delivered Upon delivery we notice a corroded knob on the chest and a damaged bed rail On Feb we went to Morris Furniture with photos of the damaged furniture On Feb we spoke with *** *** in Customer Care (CC) regarding the damaged furniture We sent photos of the damage via email per her instructions After no response was received we called CC on Mar Between Mar and Mar we called and left messages to contract us regarding the status On Mar we spoke with *** *** and explained t

Couch was broken less than a month after purchase; Morris did not send someone out to fix it for months--same exact part keeps breaking
Original purchase date of the couch was October 10, Less than a month later (first week of November), a piece of the couch was broken and protruding from the back sideWe called Morris about it, who repeatedly made and broke appointment dates to do a repairThe initial repair was slated for mid-November but had to be canceled at the literal last hour because the technician had a "family emergency"After that, any attempts by my wife and I to set up an appointment fell through because Morris claimed there was a fire at their manufacturing center where the parts to repair furniture are madeThey strung us along with this story until February when a part finally arrived so the couch could be fixed--the wrong partThe technician arrived to tell us he couldn't work on the couch because Morris had sent the wrong part for the repair

When I received the couch it had a cut on the material on the base of the couch and the springs weren't tight and I would sink when sitting on couch1st time the coMorris furniture had the wrong materialThe 2nd visit they fixed material3rd visit said I needed new cushions4th visit they brought cushions5th visit it was springs they took to their vendor brought back to me still broken springs & ripped material refused couchI haven't heard from Morris furniture for almost weeksI don't know where my couch is they don't return calls

I ordered a recliner from Morris on Wilmington Pike which I paid $for The correct chair did not come and I tried contacting customer service, but they keep saying they can't do anything because it was a special order The chair is now broke after having it not even months I have waited weeks for a technician to come out He can't fix it and said it would probably be another month for him to get parts I have tried calling customer service to see about getting another chair or a refund and they keep saying there is nothing they can do My family has always shopped at Morris, but we will not be going there any longer I would not recommend it to anyone

purchased a inch tv on 2-28-model #LC
lE - purchased extended warranty - TV has thin black lines running across the screen - called
called sharp the extended warranty expires on 3-14- I contacted Sharp they verified the warranty but said we need to call Morris Home Contacted Morris Home Furnishing and was told they no longer sell TV's and spoke with a *** SHe was suppose to call back on 2-6- I have tried calling several more time and left messages but no one will call back

Refund issued on wrong promotional purchases and now being charge interest on account and can't resolve
Ordered a custom Lazy Boy Addison Glider Rocker Swivel chairPurchased 09/17/Financed all purchases with deferred interest until Feb The chair required a $deposit because it was considered a custom itemI financed that amount, deferred interest for monthsThe bedroom suit was in stock and would be on one delivery and bar cabinet and custom chair would be another deliveryThe store failed to call me and tell me the chair was inSet up delivery 10/27/The delivery day it was raining and delivery guys tracked wet shoes and leaves all down my hallway and in the baby's room with new carpetI took pictures of the messI go to sit in chair and it didn't swivel, the rocking mechanism made a loud clicking noise, and the cream fabric had dirt spots on itCall customer serviceInformed her of floors (said they are supposed to wear shoe covers), the chair and how

I purchased a bedroom suite and when it was delivered, the chest of drawers was damaged and I was given the option to either have a technician come out and repair it or have a new one delivered laterI chose to get a new one deliveredAfter a few days, I went back to the store to inquire when my new chest would be delivered and I was told that it had to be ordered and it wouldn't be in until the following monthI complained to the company that no one ever called me to let me know what was going onThey apologized and refunded my delivery chargesThen, within a week my wife received a call to set up delivery on the new chestAt the time, I was never told that this was the damaged chest that they repaired and not a new oneShortly after that, after I opened the blinds in the bedroom, I noticed a huge "X" that showed after light from the window reflected the imageI took a picture and went back to the store and was told that it would either be repaired or replacedShe gave me a c

Advertised promotion not honored
The promotion stated if 69% of eligible voters turned out to vote then your purchase of $or more would be freeThey are now saying they needed million votes to get the free furniture percent of Ohio voters did vote but not millionThey told us one thing and then told us another after the factI need a clear explanation of how they got to the number of million votersIf you check any of the official election sites they clearly state that over 69% of Ohio voters voted and now I need a refund!

Purchased furniture months agoAll three pieces of furniture delivered damaged/defective, furniture returned, and I still do not have furniture
Purchased furniture from Ashley Furniture store in July (*** *** area store)When I returned from vacation and came back to my home from being sick, I notice that the furniture had marks and stuffing sticking outI immediately sent pictures to Ashley who sent out a service techHe determined that the furniture needed several new parts because of defectsHe also showed me that the ottoman was coming apart and attempted to repair it but it came back apartAshley wanted to send parts to my home but after a week and a half when I called to follow-up, no parts had been ordered, so I became upset so they agreed to take the furniture back to the warehouse and promised that they would look at it for a few days and if they could not make the repairs in a timely manner, they would replace the furniture ASAPThree weeks have passedThe

multiple issues with receiving product and then product broke within days of use and still waiting on replacement partsoriginal purchase nov
We ordered a twin bunk bed in nov bed was almost a month late with no contact from companyWas given wrong product when I picked up bunk bedAfter receiving new complete bunk bed it broke within daysHave been waiting since December for replacement partsreceived half of replacement parts but still waiting on replacement wheels for bedAgain company has failed to return calls or contact us

In April I purchased a defective sectional couch from Morris Morris has no sense of urgency It is October and my couch is still not fixed
I would like to file a complaint against Morris Home Furniture Store located at *** *** *** *** ** XXXXX Their phone number is (XXX) XXX-XXXX
In April I purchased a sectional couch from Morris The couch has powered leg and head rests The delivery person who delivered the couch did not test the motors and left He also dropped the piece in my living room which may have caused the damage itself On top of that, it appeared he did not assemble the cough properly because a section was out of alignment with the other sections (the angle of the back rest was lower than the other sections It was an eyesore I was not impressed with the service rendered to say the least
When I discovered the motor was broken I called customer service They said the parts needed for repair are made out of the country and take 9-

We purchased a sectional couch from Morris Furniture on 12/29/ We filed a complaint within the year warranty period and continue to fight
The couch we purchased from Morris Furniture on 12/29/experienced problems with the cushions internally and structural problems with the furniture A complaint was filed and we eventually had an employee from Morris out to confirm the couch did not meet a satisfactory warranty period Since the complaint was filed around October of 2016, Morris Furniture has done everything possible to delay and complicate the issue I have repeatedly attempted to speak to the manager "***" about the issues and he will never take my call or return my messages After failing to refund our money or give us a store credit, we finally managed to get Morris out to pick up the couch in sections in an attempt to replace the cushion interiors We have received two of the sections back and the cushions are terrible! At this point we just want our mon

The definition of an "eligible" voter for the free furniture promotion was misrepresented by the sales repNo clarification of definition in contract
I was told that if 69% of eligible Ohio voters voted in the Presidential Election, we would receive free furnitureThey (Morris/Ashley) equate that to 6,000,votersThis is misleadingAccording to the Ohio Secretary of State's Office, there are 7,861,registered voters6,000,of 7,861,voters represents 76.33% of votersWhen comparing percentages only, as the 69% advertisement states, I was misledThe difference appears to be what the definition of an "eligible" voter isI asked this question to my sales rep, who stated that 6,000,is an approximate number that equates to 69% of registered voters in OhioNowhere on the contract does it state what an "eligible voter" isSo assuming the sales rep was correct, I moved forward with the sale If I had known that non-registered voters were included in the count,

Morris home furniture voting sale 69% of all VOTERS NOT 6million eligable voters
On sunday I arrived at morris home furniture and was approached by seperate salesmen that claimed they were having a voting sale that if 69% of ohio VOTERS vote in the election and I purchased $1,or more furniture that my purchase would be freenever once was million mentionedOnce I purchased my furniture I left the store and waited on monday night they sent me a NEW email saying their NEW stipulations of million ELLIGABLE voters had to vote that is when I took to fb to check if anyone else was seeing thisI then found out tuesday that the 69.32% of ohio had voted but morris home furniture was sticking by the million elligable voters which would put it at 76% considering that just because you are elligable (18years of age and being a immigrant) does NOT mean you are a REGISTERED voter making their contract voidAs well as this sale began october 19th and register to vote ENDED on octo