Morris Furniture

Ms***, ALL of your objections or issues, including plumbing, are NOT the responsibility of CenTex per the Agreement entered into Again, this has been gone over in previous responses I have nothing further to add. Respectfully,*** ***

On July 10, I had a licensed mold inspector come out and test the mattress for moldHis inspection revealed that there is mold in the mattress
On July I had a new mattress delivered to my houseI noticed a mildew smell coming from the mattress when it was deliveredI was told all new products have an order it just need to air outside of the plasticThe mattress is uncomfortable, and not a firm mattress as requested I went into Ashley Furniture Store in Florence KY and spoke to the sales man who handled my purchaseI told him I wanted a different mattress, or a refund of my moneyHe said he could not give me a refund, and that I had to contact customer serviceI call customer service on July 9, and told them what had happenedI was told that I had to sleep on the mattress for daysI slept on the mattress nights Each morning I woke up with respiratory problems and aching all over I have not slept on this mattress since Friday July 6, and have n

Double recliner is needs to be replaced
Had it repaired once and still can't be sat in
We purchased a product#XXXXXXXXX GLDR PWR Love W/console in Dec29, and was delivered on Jan 5,Not even weeks laterBoth motors started to squealOne side of was not put together correctly, it sagging.I went to the store in Sprindale, OH and complaned to *** and her only reply was to me people make mistakes and people put it togetherI ask for my money back or a new reclinerShe sais you had days to sent it backIt took weeks to have these problemsShe would have someone come out to find out what the problem was.They came on March 13,to find out what the problem wasWe had to wait weeks for the parts to come to us.They came back on March 29, to repair it and it wasn't minutes after they left I was sitting in the recliner and the motor stopped at a reclined position and I had all I could to get out of the reclinerI have asked them to replace the recline

I ordered a new couch in May which was brokenI called that evening and it has been months now and it is still not fixed
I ordered a new couch in May - the couch when it was delivered was brokenMorris said it would send out a repair person to fix itThey came out and said it needs a partMorris ordered the part and waited for the repair guy again and when he came out it was the wrong partCalled Morris who ordered the part again - wrong part againCalled Morris again - ordered part - wrong part againMind you between Morris ordering the part, having the repair company call and schedule a date - there are about two weeks between thisWe have had to stay home during the hour window for the repair person each time taking off work and loosing incomeAfter repeated calls to Morris asking them to just replace the couch so we could have a working couch I have been treated with disrespect and coldness towards our situationI have never been able to speak to anyone except

We called and cancelled an order for a furniture set the day after placing it It has been more than weeks and the charge is still on our account
We placed an order for a livingroom set on December 21st At the time my wife and I were unsure if the set would fit in our living room and match the way we wanted, and the sale person informed us if we thought it wouldn't be good we could just call the next day and cancel the order We called the next day and cancelled the order A week later I noticed the charge, $2289.67, was still on our credit card My wife called again on January 3rd and was told the order was not cancelled, and we were still scheduled for delivery SHe again told them to cancel the order This time she was told orders can't be canceled over the phone and we would have to come in My wife informed the individual that is not what we were told when we made the order, and that we wanted it canceled now The individual from Morison took some information to veri

I bought a sofa from Morris Furniture paid cash on 04/01/due conflict in delivery such I canceled orderThey told me they would send refund in 7-days no problem except they have not returned my money I call the store talked to *** the manager he tells me it is corporate fault they dropped the ball I call corporate they say it's the stores fault It has now been more then months and still no refund they say it would have been better had I used a charge card!!!!! I want my money back and some kind of answer as to why there is a problem paying cash!!!
Product_Or_Service: Sofa
Order_Number: ***

My husband and I purchased furniture in November The furniture was damaged upon deliveryTwiced a repair man has come to the house only to find they had the wrong parts and to say it will take a while because the parts come on a boat from ChinaTo this day we are still waiting for the repairWe have contacted the store, customer service and recently visited the storeOur storm door was also damaged during the unscheduled 9PM deliveryCustomer service does not exist at Morris Furniture

Couches were not set up for delivery as stated on paperwork, then delivered damaged
On Januray 25th I went to purchase livingroom furniture at Morris Home Easton location and had great customer service with *** *** and his supervisor ***I selected a Walter piece sectional with chaise along with a year protection plan, paid the $setup fee and chose the month pay off plan of $1,plus tax and the delivery date of Feburary 28th On Feburary 28th I had to work, so I called Morris Homes to see what time my furniture would be delivered so my neighbor could let them inService rep explained to me that there was never a delivery set up and the earliest they had was March 11thi told them that they needed to fix the problem because that is what the agreement was so please honor thatThe rep played around until she found March 2nd and I was ok with thatMarch 2nd I was at work so my neighbor had to let the delivery guys in about am, signed delivery paper and

defective furniture that was reported to Morris a month ago and still no repairs have been made
Purchased Elijah Reclining Loveseat W/Con on 11/25/ Approximately month(10/2017) ago the recliner handle broke offConsumer contacted Morris and was told that it was under warranty and requested any model numbers off of the loveseat Consumer gave all numbers to Morris who in turn scheduled for a repairman to come out on 11/15/Repairman arrived only to take pics of loveseat and obtain model numbers when in fact the part should have been ordered back in October when consumer initially called and gave all model numbers Repairman told consumer it will another 2-weeks before part comes in and then we would have to schedule another appointment thenThanksgiving is days away and the loveseat is still broken

Received replacement furniture from Morris Furniture and they delivered new furniture in Nov that had a broken frame and no repairs to date
I filed a complaint with Revdex.com previously concerning furniture we purchased from Morris Furniture (complaint ID# XXXXXXXX) With your input I thought the issue was resolved Morris allowed us to select another leather two piece set and it was delivered and the defective set taken away When the delivery of the replacement set was placed in our living room (in November 2015) I noticed it cushions did not look right and a portion was leaning The delivery gentleman took pictures with his pad and stating something is wrong and I will call it in and someone will be here in approxdays for repairs When the repair person looked at the couch, the first thing he asked us if the delivery crew dropped the coach We have no way of knowing this and he stated the frame was bent He suggested we not use it until they order the part and repair it

On 10/09/we perchased two Lazy Boy recliners from Morris Furnture on Morse rdin Columbus OhioEach chair was to have a Tall Base installedWe charged $to our Visa and put $on a Synchrony Banke charge for one year same as cash dealThe chairs were delivered December 20, The tall bases were not installed and the delivery people did not know how to install themThey made some calls and returned the chairs to have them installedWhen I called Morris to see when the chairs would be redelivered I was told not until JanuaryWe had already disposed of our old chairs and had family coming from Georgia for ChristmasThe salesman, *** *** called back and said they would have them back out on Friday, December When the chairs came the delivery people scraped the arm of one of them on doorway damaging the leatherThe base of the other one was installed wrong and made a loud noise when the chair was taken out of the lounging positionThe installers said I w

The leather sectional that I purchased from Morris Furniture is PEELINGMorris will so nothing since it is months old
The Xavier leather sectional was purchased on 3-4-for $and delivered on 4-19-One power recliner(#XXXXXX and #XXXXXXXXX) did not work so the delivery men took it backAnother recliner was delivered on 5-19-This recliner did not feel like real leatherWithin months the arm and head rest of this recliner had caved in and service order was requested for a replacement on 10-28-After months of phone calls and visits to Morris Furniture, Morris agreed to add more stuffing to the chair on 1-13-and it was fixed by 2-3-Then this recliner began peeling on 8-17-and I went to Morris and spoke with *** *** - the general manager- to request a refund on the sectional or at least a NEW RECLINEROn 8-24-*** *** Morris contacted me and said that the furniture was OUT OF WARRANTY and Morris would do NOTHING! If I emailed

Morris customer service has lied to me, ignored me, and stalled providing service They have ordered the wrong part to fix my issue times
I filed a warranty claim for a furniture item purchased from Morris in January This claim was approved in March by Morris' warranty company, Guardian Once the claim is approved Morris orders the appropriate part and Guardian sends a service tech for install Guardian sent a tech to my home and identified the issue It involved a simple cord that connects from the power source to the motor that reclines the furniture Morris customer service *** *** initially told me Guardian needed to order the part This is false On April 11, Mays told me that the issue was being taken care of He failed to return emails requesting a status update until May On May he told me he would advise Guardian Morris orders the parts The initial part ordered was wrong For three weeks Morris customer service *** *** ignored me

Want my couch cushions repaired/replaced free of charge like they stated previously Now telling me I have to pay $
Purchased couches in November 2015, received them in February In August couch cushions started rippingReplaced one under warranty,took months to receiveTold me (I have this in email) that they would install them free of charge Now I have more cushions ripping (less than years old) Paid $on April 14, to order more replacementJuly came and I never received the cushion or heard anything from them Emailed my contact (*** ***) on July 5th to follow-up She never responded Called her, got an error message using her phone numberI thought maybe she didn't work there anymoreCalled the main customer service line at Corporate on July 17th and another girl (*** ***) told me that it was not ordered (after I had already paid for it) thought maybe it had been on back order She went and talked to *** (who NE

We purchased a mattress from the Better Sleep Shop in with a three year warrantyThis mattress is in a basement bedroom where no one lives so has only been used occasionally when guests are in town (maybe used days out of the we've had it)We have noticed the middle sagging already and our last guests commented that they kept falling into the middle towards each other all night so we tried to make good on the warrantyFirst it is near impossible to get anyone to answer a phone around there so I had to take the time to drive over and make someone talk to meI was told it was under warranty and to schedule an appointment for a tech to come verify our issues and submit the claimAgain I had to call with no answerA voicemail was finally returned days later with the comment that I needed to call back AGAIN and pay for the service call which was NOT mentioned when I was standing there in personI found out there's a $charge just to walk into my home because I didn't have them deliverI'll admit I didn't buy a top of the line mattress but I also didn't think I was buying the garbage I got eitherBottom line.....DO NOT BUY THE JUNK MATTRESSES AT THIS STORE unless you can afford their gouging warranty feesI spent $2,on a sectional from them but this $mattress purchase has ended any future dealings for me because they have terrible customer serviceI'm done with Morris

Bought Table from AshleyHave had problems with the glue coming apart and bibles forming on the table
I purchase this table from Ashley Furniture in September of Within months I had a service complaint out for bubbling of the tableThey sent a tech out who states the tables glue failed, and could not be fixedI called Morris back to find out when they table would be replacedThey told me the issue was my fault, and would not be replacing the tableAfter much back and forth, they sent another tech out who confirmed the same thing, glue failed, cant be fixedThis time Morris refused to replace the table and wanted to be able to fix itI agreedThey took the table for over a week
When the table was returned, they used a different type of finishing color on the table (does not look the same- now looks like someone took permanent marker over the table in different areas.)
I called and complained then about the different coloring of the tableThey told me too bad

I special ordered chairs Jan that were delivered Feb 12,but needed repairedStill waiting to be done
I costumed ordered lazy boy chairs on Jan They were delivered Feb but were not made correctly
I took pictures and took them to store manager *** *** who agreed they were not made correctlyshe contacted customer service and said they would have someone come out and look at them
March 20th customer service came out to look at themI was told chairs needed new core cushions for the seat and fill for back cushions also needed to steam out wrinkles that was caused by heavy furniture being on them in truckParts would be ordered and would be in in about weeksApril 14th I went back to Morris after no communication and they notified corporate manager who would be contacting me within daysApril 18, I emailed store manager, *** *** due to no communication from corporateReceived call from *** *** customer service manager and

I have been trying to have my NEW couch repaired for over months...and there is still no end in sight
I purchased an expensive sectional couch approxmonths ago Shortly after delivery, I noticed one piece of the sectional was not level (the frame is bent) and stitching was coming off another piece of the sectionalAfter waiting a few weeks for a repairman to be scheduled, the first repairman came to my house on 3/4/ He was able to fix the stitching but stated the frame was bent and would need to be ordered He said to "give it weeks" for the new frame to be delivered and then call back to schedule the repair At weeks (4/4/17), I had not received the new frame and was told it would take approximately more weeks I called back on 4/14/and was told the part was coming from overseas and would not be here until the end of June After talking with a couple managers about this being too long to wait for a repair, I was told on 4/20/they were able to find a rep

In November we purchased two reclining leather sofasRepairman did not come to fix until February and made the couch inoperable and said not to use
Below is an email sent to Department Manager that details the issue
I hope you are the correct individual
In late November my wife and I purchased two motorized reclining leather couches for over $5,Within the three days of delivery, my wife reported an issue with one of the armsCustomer service stated they would send someone to check; approximately weeks laterWhen he arrives, he determines that a new arm needs to be orderedWe wait another weeks for the arm and another weeks to schedule the repairman to install the new arm
The repairman finally arrives February 8th at 7:AM to replace the arm but, in the hour process, removed all the wires from the couch and was unable to put it back togetherThe couch was working fine until he attempted to replace the armHe then begins to flip over the

in August I ordered a complete dining room setTo date they have not been able to deliver to me an undamaged tableThey have delivered to me times with each tabletop or base damagedI am now out of patience and wish to return the table and chairs for a full refund ( it is on their credit card at the moment)The table is always scratched, the leaves don't fit or they're warped, and the attempts to cover these scratches etc are quite visibleeach time they deliver they're excuse is well these tables go through quite a lot to get to you...Really? I have been told several times by different delivery men that this is an on going problem with this particular table! it is my hope I'd get a nice table but thus far noThis last delivery the lady I spoke with says well maybe we can find you another tableI told her NO I'm not going through this againthe table comes unwrapped in their trucks so they are probably the ones scratching itI do not wish to deal with them again
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