Morris Furniture

We paid $for a year warranty, the padding went flat and when we called for service were told the warranty didn't apply
We purchased on 8/20/and paid $1,for a leather recliner sofaWe purchased the year guardian protection for $Our understanding was the warranty purchased was inclusive of the sofa for yearsThe padding reached a point on the recliners that the boards can be felt in the back and the seat cushions sunken and the vinyl attaching the leather to the arms is crackedWe called Morris Furniture and were told we had to contact the warranty companyThe warranty company told us the only thing covered by the warranty was wear or tear on the leather, nothing elseMorris said the manufacturer wouldn't do anything so if we wanted it repaired we would have to pay for itWe specifically asked when we purchased the sofa if the warranty covered everything and were told yesWe do not have a copy of the warranty

Was guaranteed that any kind of damage to the couch I purchased would be covered under the warranty we purchasedWas not the case
My wife and I purchased a sectional sofa from this storeWe purchased it because we were told it was a sturdy fabric and that if something did happen to it (spills, snags, tears, etc.), it would be covered by the extended warranty we paid $extra forThis was not the caseNot only were we told that we couldn't get it fixed under our warranty, but we were also told that they could not replace the couchThe sales people at this store are incredibly misleading, and the store manager was completely unresponsiveEvery time I would call in to explain the situation or attempt to check in on what he claimed would be a resolution to my problem, I just wouldn't hear from him and would be told "he's unavailable"I understand that I only have so much time to return/replace a purchased piece of furniture, however I am completely displeased with the misleading

The lack of repair of my chair
In November I got a hold of them about my chair being broke they sent people here to fix it they ordered the wrong parts They said they needed to re-order the parts they came in I waited until March the rd they called and canceled the appointment I got back in touch with Morris I cannot get back to me until March and they tell me it's the wrong part again I got back in touch with them they they cannot give me a time for my parts to come in on my chair to be faxed I asked him to just give me a new chair because it's been ongoing since November and they told me no this is completely unacceptable in anybody's eyes they just need to replace my chair and get it over with it always somebody else's fault not theirs

Went almost months between first delivery and assembly of a bed Poor communication, non callbacks, and lack of job knowledge by customer service
I had purchased a kids bedroom set from Morris to be delivered on Sunday November 5th, After cancelling our morning plans and getting off work Sunday afternoon Morris called around 9:AM cancelling our delivery due to all the items not being in the same placeI rescheduled for the first weekend in December due to not having the availability to fit in their schedule No problem My husband got a call a few days before confirming delivery and they assured him everything was ready for delivery and would be on the truck On Friday December 1st, two very nice delivery guys came to my house As they were finishing up getting everything off the truck before assembly I noticed the only thing they had brought upstairs was the bunk bedAfter questioning where the rest of the set was, they informed me this was the only piece they we

I refunded a dining room set after almost year of trying to get Morris to make my situation rightThen, I was shorted $on my refund
Back in October of 2016, I purchased a dining set from the back room of Morris FurnitureIt had some dings and dints all over it which is why I figured it was in the back roomThe store is EXTREMELY dark, which to me is advertisementThey don't want you to see everything that is wrong with their productsWhen I got home, I noticed of the chairs was a different color than the other This bothered me, as the associate that sold the furniture never mentioned this and you definitely couldn't see the color contrast in the dark storeAndwho buys a dining set and puts all the chairs together to make sure the color matchesThis should have been advertised on the tagSo I went to the store and talked to Asst Mgr *** stated he would order me another chair at no cost to me because of the inconvenienceSo he did, and the chair ca

They do not want to cover my sectional under the year fabric warranty they only want to fix other issues not replace the sectional
I purchased my Jayceon sectional from Ashley Furniture online on Feb22, I received it per delivery on Mar8, sales # ***I started noticing a problem with the overall fabric within days I called in they said to buy a fabric shaved and shave it and it should resolve itself so I did I shaved it but it still wasn't right I couldn't remove some of the strings and the fabric looked really worn...started to notice it kept getting worse and they're were lots of strings about an inch long in lots of places upon further inspection I found that the back of the chaise cushion was coming apart and stuffing was showing then on the side of the chaise the metal tack strip was coming away from the frame I also had issue with the way the back cushions are all deformed so I called back in on Dec 27, and they made a appointment with a 3rd pa

My husband and I purchased furniture in November The furniture was damaged upon deliveryTwiced a repair man has come to the house only to find they had the wrong parts and to say it will take a while because the parts come on a boat from ChinaTo this day we are still waiting for the repairWe have contacted the store, customer service and recently visited the storeOur storm door was also damaged during the unscheduled 9PM deliveryCustomer service does not exist at Morris Furniture

Would provide zero stars, if possibleTerrible service, advertisement, poor quality furniture that is overpriced and no guarantee to warrantiesRobbing people blind with the appearance of items in the store and dishonest sales associatesAfter only a few months of owning $couches and the "leather" is flaking off with months of customer service calls to be told it was the customers fault and issueDO NOT BUY this OVERPRICED SCAM!

I purchased a bed from Morris and it was delivered without all piecesThree weeks later, still don't have necessary piecesBed installed improperly
After purchasing the bed, during installation, the Installers determined not all pieces were included in their kitThree weeks later and after numerous phone calls to Customer Service and the original Sales person who sold me the bed, I still don't have all of the pieces to the bed and no one at Morris seems to care whether I get them or notEspecially since I had to pay prior to delivery and not after installationI wonder why that is?

I was told I would receive a refund within 7-business days from 3/6/18, and I still have not received my refund
On November 24, 2017, I went into Morris Furniture located at *** *** *** ***, *** XXXXX to purchase a couch and loveseat they had advertised in a black Friday add I purchased a Wilson pkg pc set At the time of purchase I was told the item was out of stock "until mid January" On January 19, 2018, I was set up for delivery By this time I had given away my old furniture and had no living room furniture When the delivery men came in, they only had my couch to be delivered I was never advised that the loveseat was not being delivered with the sofa After calling the store, I was advised that the loveseat would not be delivered until mid February because of a "warehouse fire" I had already given away my old furniture and needed the loveseat for extra seating in my living room They sent me a "loaner" loveseat to use until my loveseat came in Howe

Delivery men left nails sticking out of the feet of the sofa and it damaged my floor
I sent a detailed letter with photos to Morris on February 1, I have not heard back from them as of this date
I originally purchased two sofas and a dining setA piece of the dining set broke, as did one of the sofasMorris satisfactorily resolved those issues with a billing credit and allowing me to exchange the sofas for a sectionalI spent significantly more money on the sectionalWhen the sectional was delivered, the deliverymen had to remove two of the feet to get it to fit through the door and down the stairsThey fully set up the sectional but unbeknownst to me, two of the feet on the sofa had nails sticking out of them (all the other feet had rubber pads on them where the nails were) and the men had not connected the sectional together where the two sofas meetThe sofas kept separating so I moved them apart to see why they weren't connected, and when I did the nails in the fe

Received damaged custom chair, refusing new chair saying have to order part will take weeksA new chair only takes weeksIt came ripped
Ordered entire first floor of furniture + custom chairsDelivered same damaged coffee table 3xs finally received new on the 4th timeOrdered custom chairs, 1st one came ripped in December They sent out person to try repair he said he could not guarantee it so he left, the 2nd one came out Feb 2018, said cant be fixed have to order new backIt is a piece chair all connected and sewn togetherMorris said it will take weeks to get a new back and armAgain, this is piece and ordering it brand new only takes weeksCustomer service people have no clue about anythingCalled Manager *** at EXT XXXX Xxs no call backThey do not stand by their products or warrantyWe even paid extra for the warranty on every pieceWe deserve to get a new chair ordered (only takes weeks) not wait for weeks

Buyer Beware!!! Morris Furniture customer service is a joke I filed a warranty claim January 30, The legitimate claim was approved As of July 9, the issue is still not resolved Every single stage of the process has been a delay and misdirect exercise They do not return phone calls and emails The entire process is anti-customer.....and the managers acknowledge it is a joke I will take all my future business elsewhere

Delivery men left nails sticking out of the feet of the sofa and it damaged my floor
I sent a detailed letter with photos to Morris on February 1, I have not heard back from them as of this date
I originally purchased two sofas and a dining setA piece of the dining set broke, as did one of the sofasMorris satisfactorily resolved those issues with a billing credit and allowing me to exchange the sofas for a sectionalI spent significantly more money on the sectionalWhen the sectional was delivered, the deliverymen had to remove two of the feet to get it to fit through the door and down the stairsThey fully set up the sectional but unbeknownst to me, two of the feet on the sofa had nails sticking out of them (all the other feet had rubber pads on them where the nails were) and the men had not connected the sectional together where the two sofas meetThe sofas kept separating so I moved them apart to see why they weren't connected, and when I did the nails in the fe

We ordered a large sectional, ottoman and recliner in the winter of We were told it was all leather but has been falling apart- like the leather is peelingWe contacted Morris in Florence Ky (where we purchased the items, along with a full dinning room table set) only to be told that the man who sold us the furniture was fired the previous year for lying to customers and saying things were leather that actually were notWe paid a lot for our "leather" couch and wanted some sort of compensationAfter talking to them at the store and corporate level for months they just told us, oh wellToo bad for youNever again would I go there and I would tell everyone I know not to as well

Please see attached

I paid $on 7/11/for leather to repair the sofaI was to pay for material and service was to be providedRepeated calls without resolution
We purchased a sofa which required warranty repair and also paid $on 7/11/for leather to repair the back and arm on the sofaThe warranty repair was finally completed in November but I still haven't received the leather to be installedI was told if I would buy the leather, Morris would provide the installation at no chargeI have called repeatedly and requested updates as to why I haven't had the leather installedThe last time I called was the week after Christmas and was told they would check with the company in China that manufactured the sofa to find out when I could expect the materialI haven't heard anything and the person I spoke with told me that Morris had already bent over backward for me by repairing the sofa, mindful it was a warranty repairShe said she would contact the manufacturer but they closed for Ch

I purchased a bedroom suite and mattress with adjustable base from Morris Furniture on 8/20/
I purchased my bedroom suite and mattress on 8/20/it was to be delivered on 8/30/this was not able to happen because the delivery people were not able to schedule a time convenient for meDelivery was set for 9/between 9-11am they arrived 30minutes early and we were still disassembling the bed the technicians came in and looked around and did this several times and then he came back and said he would have to reschedule because they had another delivery that they had to be on time forI explained to him that he could bring my furniture in and we would be out of his way but that he needed to know that they were 30minutes early and it wasn't even 9am which was the starting timefinally they began to bring in my items and started to assemble the dresser mirror and the vanity well the vanity shelf supports are not the ones that go with it they don't fit and the shelf has fallen severa

I bought a sofa from Morris Furniture paid cash on 04/01/due conflict in delivery such I canceled orderThey told me they would send refund in 7-days no problem except they have not returned my money I call the store talked to *** the manager he tells me it is corporate fault they dropped the ball I call corporate they say it's the stores fault It has now been more then months and still no refund they say it would have been better had I used a charge card!!!!! I want my money back and some kind of answer as to why there is a problem paying cash!!!
Product_Or_Service: Sofa
Order_Number: ***

Purchased a brand new recliner on 12/08/18, unboxed and inspected item before accepting item, not damaged upon warehouse worker repacking item damaged
I purchased a brand new recliner from Morris Furniture on 12/8/At the warehouse upon pick up I had the warehouse unpackaged the recliner to inspect it as there would be no refunds once leaving the warehouseThe item was in perfect condition, brand new, no rips, tears or damagesThe workers were very rude about me inspecting the itemOnce I was done inspecting one of the warehouse workers man handled and carelessly repacked the item in the original boxI get the item home and notice there is a rip in the arm from one of the staples protruding out of the box that they repackagedIt is a small tear to the left arm restI call Morris customer service the moment I notice the problemPer customer service I took pictures and e-mailed to themI receive a response today that they can not exchange the recliner for the item that they d