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Morris Furniture

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Reviews Morris Furniture

Morris Furniture Reviews (375)

As part of their advertising/philosophy, Morris Furniture states "We are totally committed to your satisfaction and making sure that you always get more at Morris." This past Holiday Season, my daughter surprised me by getting me a new recliner from MorrisWith back problems and circulatory problems, this was a very much appreciated and thoughtful giftHowever, after about months, one of the arms started to feel lose and became increasingly looser and wobblyI called Morris and explained the situationIn less than a week, they sent out a "furniture tech" to check the chair (either repair or replace since it was still under Warranty.) I had to pay a fee because I didn't have the chair delivered by Morris when I bought it but picked it up and brought it home in my carThis is a usual practice and understandable
I received an e-mail telling me what time my repairman would be at my home as well as a picture of himI just had to click on "Confirm Appointment" and that was itThe repairman arrivedVery professional and obviously a craftsmanHe carefully removed the fabric from the arm of the chair and discovered that the loose arm was caused by a manufacturing flawHe was here for an hour, carefully and painstakingly working on the chair and re-securing the arm to the frameIt was repaired and just like new again and the charge to come out was cheerfully refunded and I have my like-new recliner again
Long story short? Morris Furniture really does believe in Customer Satisfaction and proved that to me with my recent experienceAnd the people I interacted with were all very friendly and professionalAll in all, it turned out to be an easy, pleasant experience which furthered my belief in Morris Furniture and their philosophy of Customer Satisfaction...and another reason why Morris always has been and will continue to be my choice in home furnishing storesThanks to all at MorrisYou are awesome John

Changed delivery time on year old mother times before delivering a used,bent,holy,hairy box spring and a mattress with huge yellow stain and wear
Husband and I purchased a mattress and box springs from Morris Backroom Furniture for my year old mother They changed the delivery time three times in the same day from 3-pm to pm to actually delivering it around 5:pm She signed off but when we went to help her dress the bed, we noticed the box springs was bent causing the mattress to stick up in the center and bow down in other places When we lifted the mattress, we saw long black hairs, worn places a hole and lots of frame damage The mattress has a huge yellow stain, about feet in diameter, with signs of wear and other spots and dark places I called the store Guest Services twice and left messages, with no response even though the recording says they will return the call in the next business day I then called and left a message for a sales representative She

On 10/09/we perchased two Lazy Boy recliners from Morris Furnture on Morse rdin Columbus OhioEach chair was to have a Tall Base installedWe charged $to our Visa and put $on a Synchrony Banke charge for one year same as cash dealThe chairs were delivered December 20, The tall bases were not installed and the delivery people did not know how to install themThey made some calls and returned the chairs to have them installedWhen I called Morris to see when the chairs would be redelivered I was told not until JanuaryWe had already disposed of our old chairs and had family coming from Georgia for ChristmasThe salesman, *** *** called back and said they would have them back out on Friday, December When the chairs came the delivery people scraped the arm of one of them on doorway damaging the leatherThe base of the other one was installed wrong and made a loud noise when the chair was taken out of the lounging positionThe installers said I w

This concerns pieces of leather furniture from Morris Furn We are not satisfied with the way they have handled the defective issues with them
We purchased a three piece leather motion living room set with a delivery date (there is no sales date on our invoice) of August 14, (order number ***The total for these three pieces was $4,which was paid by credit card*** *** was our sales rep There were two repair calls in the beginning in which Morris Furniture sent out a company to look at our furniture in which the first one was to see that the sofa appeared to be leaning on one side They took a quick look and said it wasn't I also noticed the color coming off the seating area on the same sofa and the chair I had to call for a separate service call for that for which they came out and the repairman recolored the areas but he told me that it was defective due to the coloring not adhering to the material After which the recoloring came off and contin

Please see attached

Poor customer service, failure to deliver on the date that was given
I purchased a large sectional on 2/26/2017, costing over $On this date the sales rep said that the earliest we could PICK UP our purchase at the Florence, KY location would be on 3/15/And we could deal with that so we went ahead and made arrangements for this to happen and counted down the days until we will have a couch! Today 3/14/17, I called my sales reps number, which happens to just be anyone in guest services number, to make sure everything will be there tomorrow and to let them know an approximate time that we will be thereI was then informed from a guest service representative that our sectional is actually at the warehouse in Fairborn, Ohio, and not going to be delivered to the Florence location because my account has a balance for delivery and that needed to be paid firstI never said that we wanted the couch to be delivered to our home, and never agreed to thatI got out the paperwork and

The leather sectional that I purchased from Morris Furniture is PEELINGMorris will so nothing since it is months old
The Xavier leather sectional was purchased on 3-4-for $and delivered on 4-19-One power recliner(#XXXXXX and #XXXXXXXXX) did not work so the delivery men took it backAnother recliner was delivered on 5-19-This recliner did not feel like real leatherWithin months the arm and head rest of this recliner had caved in and service order was requested for a replacement on 10-28-After months of phone calls and visits to Morris Furniture, Morris agreed to add more stuffing to the chair on 1-13-and it was fixed by 2-3-Then this recliner began peeling on 8-17-and I went to Morris and spoke with *** *** - the general manager- to request a refund on the sectional or at least a NEW RECLINEROn 8-24-*** *** Morris contacted me and said that the furniture was OUT OF WARRANTY and Morris would do NOTHING! If I emailed

New furniture damaged during delivery, Morris refuses to fix it
I purchased my new furniture on 7/8/The Furniture was delivered on 7/31/My customer code through Morris is COLLMXXXXXI paid $1,on my Discover card then financed $4,through Morris to receive years no interest financing
The issue occurred when I called Morris on 8/13/to speak with someone because I noticed that my furniture had been grazed with a utility knife when the delivery workers were taking the plastic off all of the furnitureIt left an 8" mark on my furnitureI sent the woman pictures of the damageShe contacted me on 8/18/to tell me that since I reported the damage days after delivery they would not fix itI explained to the woman that because of its location is why it took longer to notice but still they would not fix it I look on all of my paperwork from Morris, no where does it say I have an X amount of days to report damage that occurred during deliveryThe

Morris Election Promotion Advertising
Complaint concerns Morris and the advertisement and misleading sales pitch of 69% voter turn out in Ohio for the electionBoth in commercials and on the sales floor they mentioned 69% voter turn outThe 6,000,voter turn out and 69% did not add upTo achieve the 6,000,the true percentage would of needed to be 76%In the store during their sales pitch they continued to reference the 69% and even referenced the Secretary of State website ( *** ) to show that it was possibleThere sales pitch was extremely mis leading and advertising
Morris is now saying it was 'eligible' votersThe promotion started (Oct19) after the deadline to register was over (Oct11)This would mean that the only people eligible to vote ARE the register votersThat number is 7,861, The official numbe

Received replacement furniture from Morris Furniture and they delivered new furniture in Nov that had a broken frame and no repairs to date
I filed a complaint with Revdex.com previously concerning furniture we purchased from Morris Furniture (complaint ID# XXXXXXXX) With your input I thought the issue was resolved Morris allowed us to select another leather two piece set and it was delivered and the defective set taken away When the delivery of the replacement set was placed in our living room (in November 2015) I noticed it cushions did not look right and a portion was leaning The delivery gentleman took pictures with his pad and stating something is wrong and I will call it in and someone will be here in approxdays for repairs When the repair person looked at the couch, the first thing he asked us if the delivery crew dropped the coach We have no way of knowing this and he stated the frame was bent He suggested we not use it until they order the part and repair it

Contacted Guardian (insurance offered by Morris Home Furniture) concerning damages on my sectional that I purchased on 02-21-2015, order # ***
I contacted Morris on 07-08-about getting someone out to my home to look at damages on my sectionalI was told to contact the insurance company that was purchased when I bought the sectionalI then contacted Guardian and informed them of tears in the fabric and framework issues with an armrest and the wedge pieceThey finally sent someone out after a month to look at the damagesThe repair guy came to my home on Monday August 6thHis name was ***He then proceeded to take the material apart from the armrest and then tried to use a brace to hold together the armrest and the couch together and while screwing the screws in, the wood ended up splitting, causing even more damages trying to just get a temporary fix doneHe then proceeded to say that he could not fix the problemHe also mentions that he could not fix the tears

I purchased bed it didn't come with the bunky board I called so I can get one they are asking me to pay extra for something that without I can't use
We purchased a bed for my son on early DecemberThey told us it wouldn't be ready until the 22ndWe called to see if it was ready, but they postponed their availability until January
Finally we got the bed and they didn't give us the bunky boardI called, and the manager at the store mentioned that I didn't pay for it
So now I have a dollar bed and I can't sleep on? Because on the main parts of the bed was not included in the priceWhere would I put the mattress in?? Why should I buy the frame and not the board!!!
The manager offer delivering the bunk board but we had to pay extra for it!!! And, it won't be available for another weeksSo that's month and a half after the original purchase

Part of our sofa came to us damaged and we still have not gotten the issue resolved- it has been months
We spent close to 8000$ on a top of the line sofa (King Hickory sectional) and had it delivered in Oct Two of the legs were found to be damaged on delivery and I was told that they would be shipped from overseas and would be in in a few monthsI never heard anything and made several phone callsEach time I was told that Morris wasn't sure what happened and they were on on the wayI went into the Centerville store month ago to try to get some answers and was told that the parts actually come from NC and saw on the computer screen a note that said "Do not tell customer that legs were never ordered"I still have not received the legs- months since our counch was deliveredWhen I have called corporate customer service I have been promised that a supervisor would return my call in hrs, but this has not happened (after phone calls now, sometimes waiting for someon

I've had two things delivered, and both times the deliveries were late without a phone callThe contract says they will charge a fee if no one is there to take delivery, so it's a shame that they don't hold themselves to the same standards

11/19/I wanted to file a complaint so I got on line to figure out who, where, etcto call or email or whatever to get heard I received some of the pieces to the $k I spent and some were not there so things couldn't be put together, the table was on back order, etc I first made contact with Shelby who did appear to be empathetic and try and help me Her supervisor was on the phone with the crew that was in my home and trying to work it out In the meantime, I contacted the store and asked for the mgrby name and was advised he no longer works there Tiffany, who had answered the phone offered to help me and I decided to let her All I can say is Wow Talk about turning lemons into Lemonade! Closer to Champagne! Tiffany spent a tremendous amount of time on the phone with me, clearly cared about how I felt and the inconveniences put on meI later called back, changed something, added something and it was a breeze That kind of customer service means a lot to me and it weighs heavily when I go back to make another purchaseIt maybe a little old school but doing right by the customer is paramount for me Since Kittles left, I thought I was going to have to drive very far to continue to get that kind of service I had high expectations for Morris Home so to go from unhappy to very pleased in one day is no easy step I will say that the two ladies I dealt with today are certainly the glue keeping Morris together Thank you ladies

VOTE FOR FREE FURNITURE promotion was supposed to end at 9PM and they ended at 7:because they said they reached the $ amount.Ads did not say that
The VOTE FOR FREE FURNITURE promotion is as crooked as the candidates running for president!
I went into the Morris furniture on Harshman Rd tonight with my kids under years of age to buy a dresser and bedroom set for our master bedroom and our sons roomWe arrived at 6pm, walked around and was FINALLY approached by an employee, Eve, at 7PMShe was helping me and then she walked away from me twice to help other people...then finally at 7:ish, Thomas Moore, said he would place my order and Eve could get credit...so we sat down and got all my items "in the cart"...and then he gets told by his manager that the promotion ended because they reached the limit provided by insurance....this was at 7:ish....all the commercials stated that the promotion lasted until 9pm....I've read the fine print on the flyers and it states NOTHING a

purchased a inch tv on 2-28-model #LC
lE - purchased extended warranty - TV has thin black lines running across the screen - called
called sharp the extended warranty expires on 3-14- I contacted Sharp they verified the warranty but said we need to call Morris Home Contacted Morris Home Furnishing and was told they no longer sell TV's and spoke with a *** SHe was suppose to call back on 2-6- I have tried calling several more time and left messages but no one will call back

I special ordered chairs Jan that were delivered Feb 12,but needed repairedStill waiting to be done
I costumed ordered lazy boy chairs on Jan They were delivered Feb but were not made correctly
I took pictures and took them to store manager *** *** who agreed they were not made correctlyshe contacted customer service and said they would have someone come out and look at them
March 20th customer service came out to look at themI was told chairs needed new core cushions for the seat and fill for back cushions also needed to steam out wrinkles that was caused by heavy furniture being on them in truckParts would be ordered and would be in in about weeksApril 14th I went back to Morris after no communication and they notified corporate manager who would be contacting me within daysApril 18, I emailed store manager, *** *** due to no communication from corporateReceived call from *** *** customer service manager and

Misleading advertisementsI feel like I was hustledEven when I asked about the 6million voters in the contract I was just told that it was 69%
We purchased our furniture on November 6, during the vote for free furniture promotionAdvertising for the promotion stated that if voter turnout for Ohio voters reached 69% in the general election then everyone who participated in the promotion would receive their furniture for freeBefore I completed the paper work and signed the contract I noticed it said million people have to voteWhen I mentioned it to our sales rep *** he said that equalled 69% of votersI took his word for it and signedThe problem arose on November 9th when 69.3% voter turnout was reported on the secretary of state website and the same day Morris furniture claimed no one would get free furniture since million people didn't voteIn all advertisement for this promotion it said 69% voter turnoutWe met that and exceeded itWe purchased ki

Advertised promotion not honored
The promotion stated if 69% of eligible voters turned out to vote then your purchase of $or more would be freeThey are now saying they needed million votes to get the free furniture percent of Ohio voters did vote but not millionThey told us one thing and then told us another after the factI need a clear explanation of how they got to the number of million votersIf you check any of the official election sites they clearly state that over 69% of Ohio voters voted and now I need a refund!

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Address: 161 Mall Woods Dr, Dayton, Ohio, United States, 45449

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