Morris Furniture

On november 18th my wife and I purchased a new sectional couch and ottoman set We were told at that time the set we picked out was a very popular one and that it would be weeks before we would get it We were ok with this time frame and reasoning
At week we had not heard anything from the company about scheduling for delivery my wife called in just to see when we might be able to schedule, as she was getting ready to be going back to work from surgery the following week she was told that it was going to be another weeks before it came in she informed the representative that it had been the weeks and she was checking on delivery The rep responded with laughing and said be patient it is almost here
At week my wife called in again to check about delivery She was told that the couch was due to be delivered to the warehouse that week and we could do delivery the following week Because of this update we started preparing our house for the new furniture We got rid of our previous furniture to make room for the new furniture(Big Mistake)
Now at week we still had heard nothing from the company about delivery or the status of the couch I called in to see if the couch was ready for scheduling of delivery I was informed it still was not in the warehouse and that the rep was going to check on the status and call me back I waited hours and heard nothing I called back and was told that it could take up to hours before they got an answer about where the couch was hours later still no call from the company and my wife called again to see if there was an update She was then told by a manager that he didn't know why anyone was telling us that it should be in any of the times beforeThe system shows that it is going to be another 2-weeks before the couch ever gets to the warehouse We are now looking at weeks before we ever get our couch
Not once during this process has the company ever called us to inform us of the delays We have had to call in every time only to find out that the time for delivery is even farther out than we were told the last time To say the least we are not happy at all with the communication or service that we are receiving from Morris Furniture
The only thing that they are offering us is to take off the delivery charge

Morris Home Furnishings conducted a Bait-and-Switch advertising campaign in the Fall of
Their ads stated that if 69% of eligible Ohioans voted in the election, purchasers are eligible for a refund of the purchase price, excluding tax and delivery The fine print then switches the threshold from 69% to 6,000,voters There is no correlation 71.33% voted, but Morris switched the goal to an unachievable-- 6,000,6,000,is over 76% of registered voters--significantly higher than the 69% advertised

Bought leather set and returned within day periodThey have yet to refund my money (months later!)
Bought leather reclining set and after it was delivered, we did not like itWent to store, picked out different set, signed all paperwork for first set to be picked up and new deliveredDelivery of 2nd set was Dec 21, and I have yet to receive my credit backI returned pcs totally more than $They have not refunded it to the original method of paymentNo one answers when I call the store, no one returns emailsNo one does anythingI have spoken to different people and each one passes the buck to someone elseI have even tried to dispute the charge through the store credit card account, and they have not been able to do anythingSo I returned a more expensive set and now own a cheaper set, but am paying for the more expensive oneTheir customer service is questionable, bordering on theft

Too much too list in charactersBought couches over yr ago and they still haven't fixed and won't return multiple calls
We bought couches at a veterans day sale last year.they said 6-weeksweweeks later couch showed up and they said they lost the other one.we had them reorder because they matched.another weeks later it shows up with recliner not working.1st repairman visit he said it was motor.2nd he said it was assembly.still waiting on them to come to fix that and they won't return multiple phone calls.bought couch over a yr ago and still can't use recliner

I went to the Better Sleep part of Ashley Furniture to get a new mattressI upgraded and got a bed with a moveable baseBecause my old headboard would not work with this product, I purchased a panel bed in the furniture deptThis complaint is not against the Better Sleep Store, it's against Ashley's poor quality furnitureThe day my bed was delivered, the movers moved it and it crackedCalled within three days to say it was not sturdy and it was making noiseNo offer to return item from their customer service rep ( which takes 10-minutes to have someone answer)They sent new panel rails but when they came it was the wrong partsThey found debris in the connections, removed and it was sturdyThey sent the furniture repair company and they confirmed it was good to goTwo weeks later, it is wobbly againCalled multiple times as they do not call backFinally got someone helpful, some reps are good others are rudeThey sent a replacement bed but when it came, it was only the

It has been six months and I still have yet to receive my sectional couch
I ordered a customized couch Memorial day weekend and the sales person *** indicated that it would take weeks max to get it in By week I was calling on a daily basis to see where my furniture was and no one at Customer Care could give me an answer or indicate where my furniture is The furniture finally arrived and was set to be delivered only the couch was made too small and did not fit all of the cushions I rejected the couch as the sales person instructed me to do so and the delivery team took it backThe sales person indicated that it would take a month to re-order after me calling again on a daily basis to check the status of the couch All the while I was receiving daily automated calls indicating that my furniture was ready to be re-delivered No one QC the sectional at any point in time The only thing I have received was an apologyNo I appreciate your business no trying to rectify th

Ms*** - I have already responded to this, just yesterday An additional test is NOT required ARS's findings and documentation fulfill your obligation to us And again, we are not responsible for plumbing see agreement. Ms***,One, CenTex did not break any plumbing During excavation, we found water coming from the "incoming, pressurized" line from the street Secondly, CenTex is not responsible for plumbing; during installation, leveling, backfill or subsequent warranty adjustments See Section Three, Part A of attached Agreement entered into Please disregard the letter about a leak, it was sent in error You have fixed the incoming line, and had the outgoing/drain lines tested You do not need to do anything further.The engineering report details the work performed However, because you essentially borrowed money from us, thru our in house payment program, the job is not paid in full As a result, you are not privy to that report You haven't yet paid for it.When you have paid us in full, you will receive the original report Rest assured the work was done properly, because it was permitted thru the city and that permit was closed out with the engineering report.I hope this brings closure to this situation

Missing item with delivery
2/4/I had couches delivered to me and one of the couches was missing a pillow I immediately called that day and was told they would have a new pillow shipped to me in 5-days I called on 2/to follow up and left a message no one called me back I called today and was told the order for the missing pillow was not placed until 2/and it will take 4-weeks for the items to arrive I feel like I'm getting the run around and I would the item that I paid for or I want a refund for the item Customer order #CRXXXXXXXX

They do not want to cover my sectional under the year fabric warranty they only want to fix other issues not replace the sectional
I purchased my Jayceon sectional from Ashley Furniture online on Feb22, I received it per delivery on Mar8, sales # ***I started noticing a problem with the overall fabric within days I called in they said to buy a fabric shaved and shave it and it should resolve itself so I did I shaved it but it still wasn't right I couldn't remove some of the strings and the fabric looked really worn...started to notice it kept getting worse and they're were lots of strings about an inch long in lots of places upon further inspection I found that the back of the chaise cushion was coming apart and stuffing was showing then on the side of the chaise the metal tack strip was coming away from the frame I also had issue with the way the back cushions are all deformed so I called back in on Dec 27, and they made a appointment with a 3rd pa

The Lazy Boy Recliner that we bought March does not work
Morris Furnishings still have not resolved the problem with us
January 9,we a bought a Lazy Boy recliner Lift Chair (Justin PWR Lift Recliner, Merlot) from Morris Home Furnishing which we did not get until March This recliner cost $1,Several weeks later the recliner lift aspects of the chair stopped working I called the store sales rep(Mr*** *** that sold me the chair and he instructed me to immediately call their out-sourced repair company SAW
Since then, the repair people have been here twice and we still have a chair that does not work The first repairman told me that he had to special order the part that was needed Then the second repair person told me that he could not repair the chair because the first repairman ordered the wrong part May 13, 2016, I send *** *** an email informing him of this problem with their repair service provider called SAW and their inc

My experience with this store has been absolutely horribleI ordered a Captains Bed for my 10yr old before Christmas and was told the bed would be delivered December 22nd which was ThursdayOn the day the bed was supposed to be delivered I received a phone call from Morris that day cancelling the delivery The delivery was then pushed back to Tuesday December 27thOn the 27th the delivery guys showed up and was not given all the pieces to the bedThey showed me exactly what was on the order from the store(Not their fault)The warehouse was notified by the delivery guys and they said they would take care of itI did not receive a call from customer serviceI called them back the next day and was told they are aware and a manager was going to call me backThe weekend came still no callI called again after the New Year spoke with a young lady at the store who stated she would have a manager to call me backNo callI finally gave up and requested they refund me and come get what was left out my house not once but twiceThe items were supposed to be picked up Saturday January 14th and it's still at my houseI received no call from Morris stating they were not coming however I received delivery confirmations I guess for the pick up
Another issue the insurance they offer you with the purchase of furnitureYes I bought a couch from here tooMy cushions were damaged by some staples that were in the back of the couch that were hidden and tore the cushionsThey had some guy come out to the house he took a few pictures of the cushions and leftThat was also before ChristmasI finally received a call from Morris on Sunday January 15th stating they were just sending me cushion covers not three replacement cushionsSo I guess having this Insurance is pointless if they are not going to replace damaged ItemsI'm done with this storeI am closing my account I would not refer a friend, family member or a enemy to this storeIt's been a BIG HEADACHE(Don't waste your money)

We paid $for a year warranty, the padding went flat and when we called for service were told the warranty didn't apply
We purchased on 8/20/and paid $1,for a leather recliner sofaWe purchased the year guardian protection for $Our understanding was the warranty purchased was inclusive of the sofa for yearsThe padding reached a point on the recliners that the boards can be felt in the back and the seat cushions sunken and the vinyl attaching the leather to the arms is crackedWe called Morris Furniture and were told we had to contact the warranty companyThe warranty company told us the only thing covered by the warranty was wear or tear on the leather, nothing elseMorris said the manufacturer wouldn't do anything so if we wanted it repaired we would have to pay for itWe specifically asked when we purchased the sofa if the warranty covered everything and were told yesWe do not have a copy of the warranty

I ordered a couch and ottoman and paid extra to have Morris deliver the items to my homeAfter the items were placed in my house, the Morris delivery people informed me that a part of the couch did not have any feet with itThey said they would order new ones, or that we could go to the warehouse in Fairborn to get the feet ourselves Went to the warehouse and had to wait for over an hour for several employees to try and find the correct feetWe asked the woman working customer service if there was anyone she could call to order another set of feet (in addition to the ones they were unable to locate when we went to the warehouse) and she had no idea what to do or how to go about seeing if the feet we needed were in stock or how to order another set of feetIt was ridiculousI asked to be refunded the delivery fee, which I think is more than reasonable seeing as they failed to deliver and I had to go pick up the remaining parts myself, but the customer service rep has not even responded to that requestIt has been over weeks now Very disappointed in both the service and the inability of their own customer service rep to provide any ACTUAL customer service

The furniture they sell is cheaply made and is not made to last longer than a yearThey do not honor their warranties
I purchased five pieces of furniture from Ashley HomeStore which is the DBA apparently for Morris FurnitureThe pieces I saw in the store were very sturdy and in good repairI purchased a chair and a half power recliner, and pieces of a sectional including two power reclining ends and a mechanical middle pieceI purchased this in as part of the labor day sale and the account is associated with the phone number 614-600-My chair and a half broke within the first two months of owning itIt took over months to get Morris to come out and fix the chairIn the meantime, one of my recliners broke as wellThe service technician said I would need a new reclining mechanism and told me to call in to have Morris order it and he would come put it in when the part arrivedThis is Morris' way of handling businessYou call and make an appointment which is easi

I tried to price match their own store's new price,I'm being told I can't price matchFrom different sources have received different excuses
I purchased pieces of Furniture on Nov 7, at 7pm;
a recliner $499.99,
sofa $1,
dinning table set $1,
and a dresser
I went back to the store at 8:30pm to point out a price mistake on the dresser, it was on clearance for being a display model at the price of $but was listed on my receipt as $1,
Nov 8th I saw pieces were on sale for cheaper, a recliner was $cheaper and a dinning table set was $cheaper
After returning home at 9:33pm I messaged their Facebook page, it was seen but ignored
Nov 9th around 8pm I went into the store and asked for a price match, they said I couldn't stating it was a special purchase, which it was notThey said any promotion was a special purchaseI asked for corporate to call me
Nov 10th around 12:I got a call confirming my delivery, for Nov 14th

We purchased furniture it was now working the day it was delivered Customer Service has done nothing to help me resolve
We purchased the furniture in Novwith a warranty, the day it was delivered the USB port was broke, they replaced the center console A short Tim later the gliders on the love seat were grinding, someone came out and said the bases needed to be replaced Bases were delivered and sat in the garage for several (6-8) weeks Finally the bases were replaced After they left we discovered that one of the recliners of the loveseat was not reclining So yet again we made arrangements for someone to come back out They came out and fixed the recliner so it would recline out Then after leaving we discovered it was almost impossible to push the recliner back in At that point I was very frustrated that this brand new furniture has been nothing but issues since the day we purchasee it I called the customer service line and the rep said let us come out again a

I purchased bed it didn't come with the bunky board I called so I can get one they are asking me to pay extra for something that without I can't use
We purchased a bed for my son on early DecemberThey told us it wouldn't be ready until the 22ndWe called to see if it was ready, but they postponed their availability until January
Finally we got the bed and they didn't give us the bunky boardI called, and the manager at the store mentioned that I didn't pay for it
So now I have a dollar bed and I can't sleep on? Because on the main parts of the bed was not included in the priceWhere would I put the mattress in?? Why should I buy the frame and not the board!!!
The manager offer delivering the bunk board but we had to pay extra for it!!! And, it won't be available for another weeksSo that's month and a half after the original purchase

Product Purchased with specific request, along with fees paid for warrantyCouches do not meet expectations and are not as advertised
We purchased two couches with specific request that they be firm including the cushions and padding, once received we noticed that couches were not as firm as we had special orderedIn addition the one of the two couches ripped behind the back cushion and needed repair within first few months
These couches were purchased on 2/19/and delivered on 5/2/18, complaint filed with Morris on 10/15/After several attempts Morris picked up couches one each on different dates to try and repairThis was after they sent Robert from SAW Furniture a contractor for them who said the couches were not made right and needed replaced, however Morris decided they wanted to try and repairIn addition to this the delivery personnel also commented that the couches looked rather old and surprised that they were less than a year old
Although Morris has a

The couch I ordered was delivered damagedThey stated they would fix all of the issues It has been over months and no repairs have been made
I ordered a sectional and ottoman from Morris Furniture on Morse Road in Columbus on July 7,
Order # XXXXXXX***
Purchased July 7,
Delivered October 8,
Sales Rep: ***
Payment amount $6,(MC payments 7/7,7/10,10/and 10/6/17)
They told me to expect 8-weeks for deliveryI called on 9/26/because it was over weeks -and they told me it wasn't in yetThe couch was delivered weeks after I ordered itWhen they delivered it they took the legs off to get it in the house and were unable to put the legs back onand they ripped the dust cover In addition, there was a couple spots on the ottoman and legs were dented and broken The delivery men did not know what to do about the legsThey had NO idea what to doSo, I called the store and they ensured me that they would resolve all of the issues

I purchased Lazy Boy furniture and have had multiple problems Some have been addressed However the recliner continues to have the same issue
Please ask the company to read the history I have had several service appointments whereby I have to take off work They had removed the chair for a week and supposedly replaced a defective part Upon returning the chair, it not only continues to have the same problem, it is worse In addition, there are no call backs when leaving messages on their customer service I finally talked with a Clarence who said a SAW rep would contact me to again do an in-home service review I never got the call I left more messages at Morris, with no return call and finally reached someone today (I think her name was *** or ***) She told me to call SAW and I refused I asked to talk to manager but she was going into a meeting I then instructed the rep to have SAW call me which they did and stated there was an appointment set for March 3rd o