Morris Furniture

Ms*** - I have already responded to this, just yesterday An additional test is NOT required ARS's findings and documentation fulfill your obligation to us And again, we are not responsible for plumbing see agreement. Ms***,One, CenTex did not break any plumbing During excavation, we found water coming from the "incoming, pressurized" line from the street Secondly, CenTex is not responsible for plumbing; during installation, leveling, backfill or subsequent warranty adjustments See Section Three, Part A of attached Agreement entered into Please disregard the letter about a leak, it was sent in error You have fixed the incoming line, and had the outgoing/drain lines tested You do not need to do anything further.The engineering report details the work performed However, because you essentially borrowed money from us, thru our in house payment program, the job is not paid in full As a result, you are not privy to that report You haven't yet paid for it.When you have paid us in full, you will receive the original report Rest assured the work was done properly, because it was permitted thru the city and that permit was closed out with the engineering report.I hope this brings closure to this situation

I went to the Better Sleep part of Ashley Furniture to get a new mattressI upgraded and got a bed with a moveable baseBecause my old headboard would not work with this product, I purchased a panel bed in the furniture deptThis complaint is not against the Better Sleep Store, it's against Ashley's poor quality furnitureThe day my bed was delivered, the movers moved it and it crackedCalled within three days to say it was not sturdy and it was making noiseNo offer to return item from their customer service rep ( which takes 10-minutes to have someone answer)They sent new panel rails but when they came it was the wrong partsThey found debris in the connections, removed and it was sturdyThey sent the furniture repair company and they confirmed it was good to goTwo weeks later, it is wobbly againCalled multiple times as they do not call backFinally got someone helpful, some reps are good others are rudeThey sent a replacement bed but when it came, it was only the

It has been six months and I still have yet to receive my sectional couch
I ordered a customized couch Memorial day weekend and the sales person *** indicated that it would take weeks max to get it in By week I was calling on a daily basis to see where my furniture was and no one at Customer Care could give me an answer or indicate where my furniture is The furniture finally arrived and was set to be delivered only the couch was made too small and did not fit all of the cushions I rejected the couch as the sales person instructed me to do so and the delivery team took it backThe sales person indicated that it would take a month to re-order after me calling again on a daily basis to check the status of the couch All the while I was receiving daily automated calls indicating that my furniture was ready to be re-delivered No one QC the sectional at any point in time The only thing I have received was an apologyNo I appreciate your business no trying to rectify th

We paid $for a year warranty, the padding went flat and when we called for service were told the warranty didn't apply
We purchased on 8/20/and paid $1,for a leather recliner sofaWe purchased the year guardian protection for $Our understanding was the warranty purchased was inclusive of the sofa for yearsThe padding reached a point on the recliners that the boards can be felt in the back and the seat cushions sunken and the vinyl attaching the leather to the arms is crackedWe called Morris Furniture and were told we had to contact the warranty companyThe warranty company told us the only thing covered by the warranty was wear or tear on the leather, nothing elseMorris said the manufacturer wouldn't do anything so if we wanted it repaired we would have to pay for itWe specifically asked when we purchased the sofa if the warranty covered everything and were told yesWe do not have a copy of the warranty

Bought leather set and returned within day periodThey have yet to refund my money (months later!)
Bought leather reclining set and after it was delivered, we did not like itWent to store, picked out different set, signed all paperwork for first set to be picked up and new deliveredDelivery of 2nd set was Dec 21, and I have yet to receive my credit backI returned pcs totally more than $They have not refunded it to the original method of paymentNo one answers when I call the store, no one returns emailsNo one does anythingI have spoken to different people and each one passes the buck to someone elseI have even tried to dispute the charge through the store credit card account, and they have not been able to do anythingSo I returned a more expensive set and now own a cheaper set, but am paying for the more expensive oneTheir customer service is questionable, bordering on theft

The Lazy Boy Recliner that we bought March does not work
Morris Furnishings still have not resolved the problem with us
January 9,we a bought a Lazy Boy recliner Lift Chair (Justin PWR Lift Recliner, Merlot) from Morris Home Furnishing which we did not get until March This recliner cost $1,Several weeks later the recliner lift aspects of the chair stopped working I called the store sales rep(Mr*** *** that sold me the chair and he instructed me to immediately call their out-sourced repair company SAW
Since then, the repair people have been here twice and we still have a chair that does not work The first repairman told me that he had to special order the part that was needed Then the second repair person told me that he could not repair the chair because the first repairman ordered the wrong part May 13, 2016, I send *** *** an email informing him of this problem with their repair service provider called SAW and their inc

My experience with this store has been absolutely horribleI ordered a Captains Bed for my 10yr old before Christmas and was told the bed would be delivered December 22nd which was ThursdayOn the day the bed was supposed to be delivered I received a phone call from Morris that day cancelling the delivery The delivery was then pushed back to Tuesday December 27thOn the 27th the delivery guys showed up and was not given all the pieces to the bedThey showed me exactly what was on the order from the store(Not their fault)The warehouse was notified by the delivery guys and they said they would take care of itI did not receive a call from customer serviceI called them back the next day and was told they are aware and a manager was going to call me backThe weekend came still no callI called again after the New Year spoke with a young lady at the store who stated she would have a manager to call me backNo callI finally gave up and requested they refund me and come get what was left out my house not once but twiceThe items were supposed to be picked up Saturday January 14th and it's still at my houseI received no call from Morris stating they were not coming however I received delivery confirmations I guess for the pick up
Another issue the insurance they offer you with the purchase of furnitureYes I bought a couch from here tooMy cushions were damaged by some staples that were in the back of the couch that were hidden and tore the cushionsThey had some guy come out to the house he took a few pictures of the cushions and leftThat was also before ChristmasI finally received a call from Morris on Sunday January 15th stating they were just sending me cushion covers not three replacement cushionsSo I guess having this Insurance is pointless if they are not going to replace damaged ItemsI'm done with this storeI am closing my account I would not refer a friend, family member or a enemy to this storeIt's been a BIG HEADACHE(Don't waste your money)

On november 18th my wife and I purchased a new sectional couch and ottoman set We were told at that time the set we picked out was a very popular one and that it would be weeks before we would get it We were ok with this time frame and reasoning
At week we had not heard anything from the company about scheduling for delivery my wife called in just to see when we might be able to schedule, as she was getting ready to be going back to work from surgery the following week she was told that it was going to be another weeks before it came in she informed the representative that it had been the weeks and she was checking on delivery The rep responded with laughing and said be patient it is almost here
At week my wife called in again to check about delivery She was told that the couch was due to be delivered to the warehouse that week and we could do delivery the following week Because of this update we started preparing our house for the new furniture We got rid of our previous furniture to make room for the new furniture(Big Mistake)
Now at week we still had heard nothing from the company about delivery or the status of the couch I called in to see if the couch was ready for scheduling of delivery I was informed it still was not in the warehouse and that the rep was going to check on the status and call me back I waited hours and heard nothing I called back and was told that it could take up to hours before they got an answer about where the couch was hours later still no call from the company and my wife called again to see if there was an update She was then told by a manager that he didn't know why anyone was telling us that it should be in any of the times beforeThe system shows that it is going to be another 2-weeks before the couch ever gets to the warehouse We are now looking at weeks before we ever get our couch
Not once during this process has the company ever called us to inform us of the delays We have had to call in every time only to find out that the time for delivery is even farther out than we were told the last time To say the least we are not happy at all with the communication or service that we are receiving from Morris Furniture
The only thing that they are offering us is to take off the delivery charge

Morris Home Furnishings conducted a Bait-and-Switch advertising campaign in the Fall of
Their ads stated that if 69% of eligible Ohioans voted in the election, purchasers are eligible for a refund of the purchase price, excluding tax and delivery The fine print then switches the threshold from 69% to 6,000,voters There is no correlation 71.33% voted, but Morris switched the goal to an unachievable-- 6,000,6,000,is over 76% of registered voters--significantly higher than the 69% advertised

Too much too list in charactersBought couches over yr ago and they still haven't fixed and won't return multiple calls
We bought couches at a veterans day sale last year.they said 6-weeksweweeks later couch showed up and they said they lost the other one.we had them reorder because they matched.another weeks later it shows up with recliner not working.1st repairman visit he said it was motor.2nd he said it was assembly.still waiting on them to come to fix that and they won't return multiple phone calls.bought couch over a yr ago and still can't use recliner

Missing item with delivery
2/4/I had couches delivered to me and one of the couches was missing a pillow I immediately called that day and was told they would have a new pillow shipped to me in 5-days I called on 2/to follow up and left a message no one called me back I called today and was told the order for the missing pillow was not placed until 2/and it will take 4-weeks for the items to arrive I feel like I'm getting the run around and I would the item that I paid for or I want a refund for the item Customer order #CRXXXXXXXX

They do not want to cover my sectional under the year fabric warranty they only want to fix other issues not replace the sectional
I purchased my Jayceon sectional from Ashley Furniture online on Feb22, I received it per delivery on Mar8, sales # ***I started noticing a problem with the overall fabric within days I called in they said to buy a fabric shaved and shave it and it should resolve itself so I did I shaved it but it still wasn't right I couldn't remove some of the strings and the fabric looked really worn...started to notice it kept getting worse and they're were lots of strings about an inch long in lots of places upon further inspection I found that the back of the chaise cushion was coming apart and stuffing was showing then on the side of the chaise the metal tack strip was coming away from the frame I also had issue with the way the back cushions are all deformed so I called back in on Dec 27, and they made a appointment with a 3rd pa

We called and cancelled an order for a furniture set the day after placing it It has been more than weeks and the charge is still on our account
We placed an order for a livingroom set on December 21st At the time my wife and I were unsure if the set would fit in our living room and match the way we wanted, and the sale person informed us if we thought it wouldn't be good we could just call the next day and cancel the order We called the next day and cancelled the order A week later I noticed the charge, $2289.67, was still on our credit card My wife called again on January 3rd and was told the order was not cancelled, and we were still scheduled for delivery SHe again told them to cancel the order This time she was told orders can't be canceled over the phone and we would have to come in My wife informed the individual that is not what we were told when we made the order, and that we wanted it canceled now The individual from Morison took some information to veri

The couch I ordered was delivered damagedThey stated they would fix all of the issues It has been over months and no repairs have been made
I ordered a sectional and ottoman from Morris Furniture on Morse Road in Columbus on July 7,
Order # XXXXXXX***
Purchased July 7,
Delivered October 8,
Sales Rep: ***
Payment amount $6,(MC payments 7/7,7/10,10/and 10/6/17)
They told me to expect 8-weeks for deliveryI called on 9/26/because it was over weeks -and they told me it wasn't in yetThe couch was delivered weeks after I ordered itWhen they delivered it they took the legs off to get it in the house and were unable to put the legs back onand they ripped the dust cover In addition, there was a couple spots on the ottoman and legs were dented and broken The delivery men did not know what to do about the legsThey had NO idea what to doSo, I called the store and they ensured me that they would resolve all of the issues

I purchased Lazy Boy furniture and have had multiple problems Some have been addressed However the recliner continues to have the same issue
Please ask the company to read the history I have had several service appointments whereby I have to take off work They had removed the chair for a week and supposedly replaced a defective part Upon returning the chair, it not only continues to have the same problem, it is worse In addition, there are no call backs when leaving messages on their customer service I finally talked with a Clarence who said a SAW rep would contact me to again do an in-home service review I never got the call I left more messages at Morris, with no return call and finally reached someone today (I think her name was *** or ***) She told me to call SAW and I refused I asked to talk to manager but she was going into a meeting I then instructed the rep to have SAW call me which they did and stated there was an appointment set for March 3rd o

The furniture they sell is cheaply made and is not made to last longer than a yearThey do not honor their warranties
I purchased five pieces of furniture from Ashley HomeStore which is the DBA apparently for Morris FurnitureThe pieces I saw in the store were very sturdy and in good repairI purchased a chair and a half power recliner, and pieces of a sectional including two power reclining ends and a mechanical middle pieceI purchased this in as part of the labor day sale and the account is associated with the phone number 614-600-My chair and a half broke within the first two months of owning itIt took over months to get Morris to come out and fix the chairIn the meantime, one of my recliners broke as wellThe service technician said I would need a new reclining mechanism and told me to call in to have Morris order it and he would come put it in when the part arrivedThis is Morris' way of handling businessYou call and make an appointment which is easi

I ordered a couch and ottoman and paid extra to have Morris deliver the items to my homeAfter the items were placed in my house, the Morris delivery people informed me that a part of the couch did not have any feet with itThey said they would order new ones, or that we could go to the warehouse in Fairborn to get the feet ourselves Went to the warehouse and had to wait for over an hour for several employees to try and find the correct feetWe asked the woman working customer service if there was anyone she could call to order another set of feet (in addition to the ones they were unable to locate when we went to the warehouse) and she had no idea what to do or how to go about seeing if the feet we needed were in stock or how to order another set of feetIt was ridiculousI asked to be refunded the delivery fee, which I think is more than reasonable seeing as they failed to deliver and I had to go pick up the remaining parts myself, but the customer service rep has not even responded to that requestIt has been over weeks now Very disappointed in both the service and the inability of their own customer service rep to provide any ACTUAL customer service

Morris Furniture advertised a rebate of the full purchase price if the turnout for election was 69%
This promo was to end on Nov
We went to the store on Nov to purchase a bed for elderly parentsWe were greeted and told of the promoWe had already done online research as to the detailsThe sales person was working with us and another coupleWe were on the phone with one of our parents describing the mattress and base
Buying a mattress is toughBuying one for elderly parents takes awhileWe were waiting to talk to the sales lady, ***She was behind the counter working on finalizing the other customers orderWith no prior warning an announcement was made that the promotion was ended immediatelyEveryone waiting to complete the sales the company would not honor their adWe asked to speak to a manager, ***She was pleasant and just apologize saying we should have bought earlierWe explained we were from out of town and were buying a bed for elderly parents, one

Purchased a defective couchHave been waiting on repair since december
I am very disappointed in Morris and will never be making another purchase from youWe purchased a couch from you in February The couch started breaking down on both endsWe had a service tech out in December He said that the frame had been bent from being dropped during shipment/delivery and would have to have new parts for repairHe told us he would order the parts and they would be here in a couple of weeks and then they would come back out and complete the repairIn January I had not heard anything and called the service departmentThey said the parts were coming from China and could take weeksIn February I called again and was told they were still on order and could take several more weeks due to the company they were coming from was shut down for a month in celebration of the Chinese New YearAt that point I asked if we could just have a replacement instead of repair since they had no i

Recliner chair defective Been dealing with company to repair over months under warranty and still not repaired
Purchased recliner chairs 2/12/with warranty for total of $1, 6/23/went to Morris with complaint that spring in right side of cushion seat had broken and power cord would not stay plugged in so power feature did not work Also chair was leaning to the right They sent repair person from *** *** to repair *** said needed new cord and repair of seat cushion and stuffing After several phone calls to Morris got power cord and Saw came again and said they could not repair chair Several attempts were made to get repair Morris finally said they had to take chair to their shop to repair or warranty was invalid They kept chair for week+ in Oct They promised delivery on a Saturday and did bring chair back at about 10:PM after several calls from us The chair still leans to the right and there is hole in cushion seat Have talked to mana