Morris Furniture

I've had two things delivered, and both times the deliveries were late without a phone callThe contract says they will charge a fee if no one is there to take delivery, so it's a shame that they don't hold themselves to the same standards

I bought a sectional sofa from them and upon delivery, it was bentThis was in August and I still do not have a working couch
Will never do business with this company againWe had our new sectional delivered in July /August and immediately had an issue with the mechanism being bentI called customer service and got a tech sent out who confirmed it needed a new oneHe said thay it would be ordered and they would let me know when it was in
After a month, I never got a call so I called customer service, only to find out the mechanism had never been ordered! After the lady toldMe the order was placed, I was never given a time frame on when it would be in so I figured maybe a month at the mostGave it a month and called back in October when I hadn't gotten anything and got the run around with customer service and told they would check on the part for me and they would call me backI never received a call back so againI found myself reaching out to the company myselfI

I special ordered chairs Jan that were delivered Feb 12,but needed repairedStill waiting to be done
I costumed ordered lazy boy chairs on Jan They were delivered Feb but were not made correctly
I took pictures and took them to store manager *** *** who agreed they were not made correctlyshe contacted customer service and said they would have someone come out and look at them
March 20th customer service came out to look at themI was told chairs needed new core cushions for the seat and fill for back cushions also needed to steam out wrinkles that was caused by heavy furniture being on them in truckParts would be ordered and would be in in about weeksApril 14th I went back to Morris after no communication and they notified corporate manager who would be contacting me within daysApril 18, I emailed store manager, *** *** due to no communication from corporateReceived call from *** *** customer service manager and

Contacted Guardian (insurance offered by Morris Home Furniture) concerning damages on my sectional that I purchased on 02-21-2015, order # ***
I contacted Morris on 07-08-about getting someone out to my home to look at damages on my sectionalI was told to contact the insurance company that was purchased when I bought the sectionalI then contacted Guardian and informed them of tears in the fabric and framework issues with an armrest and the wedge pieceThey finally sent someone out after a month to look at the damagesThe repair guy came to my home on Monday August 6thHis name was ***He then proceeded to take the material apart from the armrest and then tried to use a brace to hold together the armrest and the couch together and while screwing the screws in, the wood ended up splitting, causing even more damages trying to just get a temporary fix doneHe then proceeded to say that he could not fix the problemHe also mentions that he could not fix the tears

VOTE FOR FREE FURNITURE promotion was supposed to end at 9PM and they ended at 7:because they said they reached the $ amount.Ads did not say that
The VOTE FOR FREE FURNITURE promotion is as crooked as the candidates running for president!
I went into the Morris furniture on Harshman Rd tonight with my kids under years of age to buy a dresser and bedroom set for our master bedroom and our sons roomWe arrived at 6pm, walked around and was FINALLY approached by an employee, Eve, at 7PMShe was helping me and then she walked away from me twice to help other people...then finally at 7:ish, Thomas Moore, said he would place my order and Eve could get credit...so we sat down and got all my items "in the cart"...and then he gets told by his manager that the promotion ended because they reached the limit provided by insurance....this was at 7:ish....all the commercials stated that the promotion lasted until 9pm....I've read the fine print on the flyers and it states NOTHING a

Part of our sofa came to us damaged and we still have not gotten the issue resolved- it has been months
We spent close to 8000$ on a top of the line sofa (King Hickory sectional) and had it delivered in Oct Two of the legs were found to be damaged on delivery and I was told that they would be shipped from overseas and would be in in a few monthsI never heard anything and made several phone callsEach time I was told that Morris wasn't sure what happened and they were on on the wayI went into the Centerville store month ago to try to get some answers and was told that the parts actually come from NC and saw on the computer screen a note that said "Do not tell customer that legs were never ordered"I still have not received the legs- months since our counch was deliveredWhen I have called corporate customer service I have been promised that a supervisor would return my call in hrs, but this has not happened (after phone calls now, sometimes waiting for someon

I purchased bed it didn't come with the bunky board I called so I can get one they are asking me to pay extra for something that without I can't use
We purchased a bed for my son on early DecemberThey told us it wouldn't be ready until the 22ndWe called to see if it was ready, but they postponed their availability until January
Finally we got the bed and they didn't give us the bunky boardI called, and the manager at the store mentioned that I didn't pay for it
So now I have a dollar bed and I can't sleep on? Because on the main parts of the bed was not included in the priceWhere would I put the mattress in?? Why should I buy the frame and not the board!!!
The manager offer delivering the bunk board but we had to pay extra for it!!! And, it won't be available for another weeksSo that's month and a half after the original purchase

Middle piece of my sectional fabric/color does not match the rest of the furniture
Furniture ordered on 3-24- Furniture delivered X-and the middle piece of the sectional doesn't match the rest of the furniture Delivery escalated the concern to corporateCorporate called a few hours later and was little helpThey did ask me to take pictures of the furniture as well as the tags on the furniture and send to them I compliedI also stopped in and saw the manager *** *** on May He was only able to tell me that I would hear something back the after Memorial Day I heard crickets Therefore, I called *** the afternoon of May and was told he would contact me back He did not call me back and was on his days off Wed and Thurs that week
On Friday June 3rd I went to the store and spoke with a different managerI can't recall his name This manager told me "we are at the mercy of the manufacturer" I told him that wasn't acceptableAgain, I walk

purchased a inch tv on 2-28-model #LC
lE - purchased extended warranty - TV has thin black lines running across the screen - called
called sharp the extended warranty expires on 3-14- I contacted Sharp they verified the warranty but said we need to call Morris Home Contacted Morris Home Furnishing and was told they no longer sell TV's and spoke with a *** SHe was suppose to call back on 2-6- I have tried calling several more time and left messages but no one will call back

No resolution for almost months on a piece of furniture that is defective
Purchased furniture May 17, Furniture delivered July12, Purchased Lazyboy rockers, custom made, one print, one whiteWhite was delivered dirty and had to be returned for cleaningThe white one also has a loud knock in it when you rock itThe other chair does not do this, so I know it's not a design error but is a manufacturing errorI have made several attempts emailing with little then no response, 8/4,8/21,8/26, 8/29,8/so farI have also spoken with the manager at Morris no less than times by phone and my husband has visited the store times and talked on the phone with the manager and with someone name Katie at the storeWe have also contacted Lazyboy with no resolutionAll we get is the run around and all we want is for the chair to be replacedThe padding of the chair is also slight but I was willing to forgo that just to get the annoying knock fixed

The furniture I purchased from Morris was defectiveAfter multiple repair attempts, I would like a refund
We purchased a sofa, chair and ottoman from Morris on 8-19-The SOFA was delivered 9/15/ Crooked cushion seams were noticed right awayA repair tech came out and replaced the coversAround the same time, a hole was noticed in the right arm where the tag was attached to the couchAnother repair tech came out and tried to repair the leatherI refused this option and instead asked for a new couchDelivery of a new couch was attempted, but I refused to accept it because it came with cracked wood across the bottom frontCouch#was delivered 1/14/It appeared ok at firstThe cushions started sinking in within a few months and we had another repair appt on 7/11/New foam core was ordered and replaced 9/19/Another repair appt was scheduled a few months later (2/6/16) for sinking cushionsMorris wants to repair the couch again by reinforcing it underneathThis

Morris furniture...Wilmington Pike Dayton, Ohio
The sales staff at this store act like they are at living at home instead of representing a huge retail concernA lady followed us around when we entered and she acted like we were intruding on her timeHer manner was insolent, resentful, not to mention condescendingShe kept her distance as if we were below her statureShe refused to look at us the entire timeShe was dressed like a fashion model and acted like she was on display instead of the furniture she representedOn the way out we were completely ignored by the other sales staff that were having a great time lounging, legs draped over the furniture, laughing and obviously getting paid for doing absolutely nothingPerhaps corporate should do an onsite inspection dressed down like I was and see what is going onBy the way I have spent over $dollars at Morris but no more Roger DL***, *** ***

Delivery/repair/customer service issues - wrong chair/and repair issue
I purchased chairs and pillows from Morris furniture After weeks I received chairs that were the wrong style I contacted Morris and started working with *** *** He ordered the correct chairs but never addressed the pillows After another 4-weeks I received the correct chairsAfter weeks weeks we noticed that the arms on the chairs are ripping Emailed *** *** who I originally delt with and never heard anything from him I then emailed the main office and heard back from ***, she sent someone to look at the chairs but I have not heard from her in almost weeks I also spoke with *** *** who said he would work on this 07/12/and have not heard back from him even after I sent him an email stating I was upset

Bought a living room set, delivered damaged items and not getting responses back to fix the issues
Spent over $7,for a new living room set including a couch, love seat, chair, coffee table and end tablesAfter making the last payment they gave us a delivery date weeks from thenThey stated we would get an email the day beforeWe did not get that email, I called them and they said the delivery date was a week awayI took off work so I would be homeThey did not inform us that the delivery date changedThey made it a week later and said it was on back orderI took another day off work for delivery, again delivery date changed for days later but did not tell usI took off a 3rd day from work, when they delivered the furniture the tables were all scratched up, had big gashes of wood out of them and a layer of dust on all tablesThe couch had a tear on the reclining part that,had been patchedSo, I called Morris furniture immediately and they,said they will send a tec

I have had the worst experience with this store and this companyWe ordered furniture in the 23rd of November with a delivery date of 08decI received the email stating my furniture would be delivered on that day as wellI got a phone call the day before saying only one of the pieces I ordered would be delivered and we set up a delivery date for the 2nd piece for 21decThe 8th came and went with no delivery at all ! I called the store at the end of my delivery window and no one could seem to help all day long ! I called timesAnd no one even apologized ! I had gotten rid of my furniture the night before and was hosting a holiday gathering with patio furniture since my new furniture did not show upFinally at the end of the day someone called me back and said the computer had miscalculated inventoryThe fellow I talked to told me that they absolutely would be taking the delivery charge off of my billI was promised free delivery when I ordered my furnitureI am so unhappy at this point but agree to reschedule my delivery date for 19decfor the sofa and keep my delivery date for the 2nd piece on the 21st
We sit on patio furniture for days
My husband takes a half day on the 19decto accommodate the delivery window we are givenHurray ! I get an email that says both pieces are in and will be delivered ! Amazing ! I am tracking the delivery and it gets to our home BEFORE the delivery window and I have to have a neighbor break into my house, because who knows when this furniture would ever actually show up againGuess what ? They only have one piece of furnitureOkFineThe order says it was the love seat that was delivered but it was actually the sofaI am now worried that I will get another sofa on the 21decdelivery
I did not however receive an email telling me my delivery window for the 21st so I call the store on the 20thThey have no record as to the delivery for the 21st but the item is in their warehouse and they have no idea why it wasn't delivered with the sofaSchedule me a delivery for the 23decYay ! Maybe now I can get my Christmas tree up because I will be able to arrange my furniture
Loveseat is out for delivery ! Delivery drivers knock on doorAnnounce their arrival and say they will be back with the loveseat from the truckThey hop in and hop out and consult each other before coming back to the doorThe sofa is ripped across the front and advise us not to accept deliveryThis was several hours agoI have reached out to the GM of the store via email (because I am at work) and the corporate office with no response so far
I have never had such poor customer service from any company at anytime in my life and will never encourage anyone to shop with this company

We bought 10,worth of furniture from Morris and some of it is defectiveMorris refuses to replace it
On Jan 16th my wife and I went to Morris furniture store on *** ** in *** ***We purchased furniture totaling a little over 10,Which consisted of a five piece bedroom set,a piece dinette set,piece sectional coach and a box springs and mattress.The furniture arrived at our house on Jan 28thUpon delivery we noticed that the mattress was damagedThe delivery man reported it and a new mattress was brought out and exchanged fir the damaged one on February 9th I don't have an exact date but just a week or two later I noticed the stitching on the foot rest of the left electric recliner was coming unstitchedAlso the right side(if facing) of the console I noticed a hole in the sideI assumed the the handle from the manual recliner had caused the hole but was not sureI called Morris and I was told that they would have someone come out and assess i

My couch had issues and I have been having a heck of a time getting them to come fix itThey have already been out twice and its still broke
I purchaced the couch in and around the year mark I have had issues that were covered under warranty and its been a bad experience trying to get this fixed

Customer service is awful!!!
Recently purchased a lift chairDelivery was scheduled between 1:and 3:in the afternoon I received a text at 11:stating the delivery team will be arriving in minutes I called the number that I received the text from to inform them no one would be home as the scheduled time was between 1- At 1:after not hearing from anyone, I contacted the store to confirm the delivery The representative said she didn't want to leave me on hold that she would call right back after she could get answers An hour later I called again as it was now 2:00pm and was told they wouldn't be able to delivery the chair today because it was damaged (was they going to delivery a damaged chair at 11:00???)
The correspondence is terrible, buyer beware!!

Was guaranteed that any kind of damage to the couch I purchased would be covered under the warranty we purchasedWas not the case
My wife and I purchased a sectional sofa from this storeWe purchased it because we were told it was a sturdy fabric and that if something did happen to it (spills, snags, tears, etc.), it would be covered by the extended warranty we paid $extra forThis was not the caseNot only were we told that we couldn't get it fixed under our warranty, but we were also told that they could not replace the couchThe sales people at this store are incredibly misleading, and the store manager was completely unresponsiveEvery time I would call in to explain the situation or attempt to check in on what he claimed would be a resolution to my problem, I just wouldn't hear from him and would be told "he's unavailable"I understand that I only have so much time to return/replace a purchased piece of furniture, however I am completely displeased with the misleading

TO MAKE A VERY LONG STORY SHORT I PURCHASED AND HAD DELIVERED A $HEATH DUEL LEATHER POWER RECLINER ON 4/13/THE RT SIDE STARTED MAKING THUMPING NOISE AND JERKING AFTER A TON OF PHONE CALLS TO MORRIS AND DAYS LATER THEY FINELY HAD A SEPARATE COMPANY COME OUT AND INSPECT THE RECLINER.THE TECH STATED THAT THE RECLINER HAD BEEN DROPPED IN SHIPMENT AND THAT HE HAD SEEN THIS BEFOREHE STATED HE WOULD HAVE TO ORDER A PART AND INSTALL IT AFTER IT CAME INDAYS LATER I CALLED MORRIS AND A REP STATED THAT NO ONE HAD ORDERED MY PARTDAYS LATER I CALLED MORRIS AGAIN AND GUESS WHAT! THE REP STATES THAT MY PART WAS NOT ORDERED AGAINAFTER MORE PHONE CALLS I FINELY GOT A VOICE MAIL FROM A MANAGER STATING THAT SHE GETS IT, AND THAT IF IT WAS HER SHE WOULD BE UPSET ALSOSHE ASKED THAT I GIVE HER ANOTHER CHANCE AND MY PART SHOULD BE IN IN DAYS AND SHE WOULD HAVE SOMEONE KEEP ME INFORMEDI DID RECEIVE PHONE CALLS AFTER THAT STATING THAT THE ARE STILL TRYING TO GET IN TOUCH