Morris Furniture

Middle piece of my sectional fabric/color does not match the rest of the furniture
Furniture ordered on 3-24- Furniture delivered X-and the middle piece of the sectional doesn't match the rest of the furniture Delivery escalated the concern to corporateCorporate called a few hours later and was little helpThey did ask me to take pictures of the furniture as well as the tags on the furniture and send to them I compliedI also stopped in and saw the manager *** *** on May He was only able to tell me that I would hear something back the after Memorial Day I heard crickets Therefore, I called *** the afternoon of May and was told he would contact me back He did not call me back and was on his days off Wed and Thurs that week
On Friday June 3rd I went to the store and spoke with a different managerI can't recall his name This manager told me "we are at the mercy of the manufacturer" I told him that wasn't acceptableAgain, I walk

We ordered our $3,sofa on 11/25/ Received it in late March We noticed a tear in the leather and a mechanical problem
When we noticed the defects with the sofa when it was delivered we left them know immediately
They came out on April 6,to look over the sofa and said they would order the parts As we waited patiently we got not response We continued to call and we were always told the parts have not come in yet After waiting even longer we made several trips to the store to talk to the manager He assured us the problem would be taken care of
We still have had no action on this matter We proceeded to make another trip to the store the week of 11/27/and we were told they would call us within the next two days We did not hear anything so we made another call on 12/4/ and we were told the parts have not been in yet I think we have been patient long enough in waiting for this matter to be taken care of We also have paid for extra insurance on

Purchased a defective couchHave been waiting on repair since december
I am very disappointed in Morris and will never be making another purchase from youWe purchased a couch from you in February The couch started breaking down on both endsWe had a service tech out in December He said that the frame had been bent from being dropped during shipment/delivery and would have to have new parts for repairHe told us he would order the parts and they would be here in a couple of weeks and then they would come back out and complete the repairIn January I had not heard anything and called the service departmentThey said the parts were coming from China and could take weeksIn February I called again and was told they were still on order and could take several more weeks due to the company they were coming from was shut down for a month in celebration of the Chinese New YearAt that point I asked if we could just have a replacement instead of repair since they had no i

After multiple phone calls and messages, I can't get a call back for service
I paid a fee to have my furniture delivered and set up Furniture delivered Nov Love seat is not set up correctIt has multiple pieces and they are not properly connectedI have called for service times now over a week period Call service: message says "leave msg and call will be returned within one business day"No call back at this timeFinally spoke to someone in sales, I was assured I would be called back within hoursA week later still no callSpoke to manager, *** at 11am on 12/Assured I would get a call back by noondays later still no callCustomer service is terribleThey make the sale, then you can't ever talk to them again

No resolution for almost months on a piece of furniture that is defective
Purchased furniture May 17, Furniture delivered July12, Purchased Lazyboy rockers, custom made, one print, one whiteWhite was delivered dirty and had to be returned for cleaningThe white one also has a loud knock in it when you rock itThe other chair does not do this, so I know it's not a design error but is a manufacturing errorI have made several attempts emailing with little then no response, 8/4,8/21,8/26, 8/29,8/so farI have also spoken with the manager at Morris no less than times by phone and my husband has visited the store times and talked on the phone with the manager and with someone name Katie at the storeWe have also contacted Lazyboy with no resolutionAll we get is the run around and all we want is for the chair to be replacedThe padding of the chair is also slight but I was willing to forgo that just to get the annoying knock fixed

The furniture I purchased had problems from the beginning and I kept calling customer service with issues Fabric stretching on seat and back and not holding it's shape, tears in fabric, ottoman's top cushion not staying on top, kept sliding over the side, back cushions didn't have enough polyfil so they didn't retain their shapeThey always had different responses about the problems I was having, my pieces were from overseas and it would take months to repair, my pieces weren't properly coded so that I could get a replacement, that's wearMy calls were never returned, and when I called it was always "I do apologize" every single timeI was the one calling relentlessly for an entire year only to have a technician come out times to try to fix the problem and him actually tell me that it wasn't going to help, it was how it was madeFinally, after a year, they agreed to take it back minus 15% restocking and delivery feesI agreed, to get it done and over with, only it wasn'tThey picked up the furniture on September On September 28, I called for an updateAshley C*** (Customer Care Manager) said I was given a refund on September 11, it could take billing cycles to postWhat?! I called my credit card, they said no, it only takes 48-hoursI waited and waited and contacted Ashley C*** again, she stopped respondingI had a very difficult time getting her to call me back when it was escalated to her many months priorI finally had to dispute the charge on my credit cardIn December, Rachel N*** (Accounting Department) said yes, I was due a refundBut she wouldn't credit my account til this dispute was resolvedSeriously? It took months for them to credit my account with constant vigilance on my partI will NEVER EVER make a purchase from Ashley Homestore again

The furniture I purchased from Morris was defectiveAfter multiple repair attempts, I would like a refund
We purchased a sofa, chair and ottoman from Morris on 8-19-The SOFA was delivered 9/15/ Crooked cushion seams were noticed right awayA repair tech came out and replaced the coversAround the same time, a hole was noticed in the right arm where the tag was attached to the couchAnother repair tech came out and tried to repair the leatherI refused this option and instead asked for a new couchDelivery of a new couch was attempted, but I refused to accept it because it came with cracked wood across the bottom frontCouch#was delivered 1/14/It appeared ok at firstThe cushions started sinking in within a few months and we had another repair appt on 7/11/New foam core was ordered and replaced 9/19/Another repair appt was scheduled a few months later (2/6/16) for sinking cushionsMorris wants to repair the couch again by reinforcing it underneathThis

Morris advertised one offer through mail, email, online and sales reps and changed the requirements when it came to pay out
In response to Morris promo which offered free furniture if Ohio voter turnout hit 69% we purchased $4,worth of furniture on November The promo ran from October through November 7,We received a mailing and saw a YouTube videoAll promotional materials stated the payout would be based on Ohio voter turnout in the November 8, electionIf voter turnout reached 69% anyone who spent $or more would get their furniture for freeMy family visited the store twice to make our furniture selectionBoth visits we worked with *** *** assistant manager of the storeBoth visits *** told us about the free furniture offer and the 69% turnout requirementWe made our purchase of $and *** explained we would get everything less the added protection plan back if voter turnout hit 69%Our anticipated promo refund was $On Wedn

Purchased twin beds, mattress, night stands, dresser and mirrorSales associate gave me a price
11/11/After receiving the cost, told the sales associate I would be in the following evening, 11/12/to complete the transaction; the morning of 11/12/I received a call from the sales associate stating she forgot to add the second mattress and gave me the final total; I went in as I promised to complete the transaction and set up delivery; the furniture came the following week; no mirror, one of the twin beds was missing pair of feet and the installers did not screw down the platform pieces holding the mattress allowing the pieces to slideThe excuse was the mirror was not
on the orderSo I called and added the mirror I had ordered previously,on my credit cardMorris told me a service person would call and set up a time to install the missing feet on the bed and the delivery people would install the mirrorI called the store managers on duty and was assured the

I bought a sectional sofa from them and upon delivery, it was bentThis was in August and I still do not have a working couch
Will never do business with this company againWe had our new sectional delivered in July /August and immediately had an issue with the mechanism being bentI called customer service and got a tech sent out who confirmed it needed a new oneHe said thay it would be ordered and they would let me know when it was in
After a month, I never got a call so I called customer service, only to find out the mechanism had never been ordered! After the lady toldMe the order was placed, I was never given a time frame on when it would be in so I figured maybe a month at the mostGave it a month and called back in October when I hadn't gotten anything and got the run around with customer service and told they would check on the part for me and they would call me backI never received a call back so againI found myself reaching out to the company myselfI

Customer service is awful!!!
Recently purchased a lift chairDelivery was scheduled between 1:and 3:in the afternoon I received a text at 11:stating the delivery team will be arriving in minutes I called the number that I received the text from to inform them no one would be home as the scheduled time was between 1- At 1:after not hearing from anyone, I contacted the store to confirm the delivery The representative said she didn't want to leave me on hold that she would call right back after she could get answers An hour later I called again as it was now 2:00pm and was told they wouldn't be able to delivery the chair today because it was damaged (was they going to delivery a damaged chair at 11:00???)
The correspondence is terrible, buyer beware!!

Morris furniture...Wilmington Pike Dayton, Ohio
The sales staff at this store act like they are at living at home instead of representing a huge retail concernA lady followed us around when we entered and she acted like we were intruding on her timeHer manner was insolent, resentful, not to mention condescendingShe kept her distance as if we were below her statureShe refused to look at us the entire timeShe was dressed like a fashion model and acted like she was on display instead of the furniture she representedOn the way out we were completely ignored by the other sales staff that were having a great time lounging, legs draped over the furniture, laughing and obviously getting paid for doing absolutely nothingPerhaps corporate should do an onsite inspection dressed down like I was and see what is going onBy the way I have spent over $dollars at Morris but no more Roger DL***, *** ***

Delivery/repair/customer service issues - wrong chair/and repair issue
I purchased chairs and pillows from Morris furniture After weeks I received chairs that were the wrong style I contacted Morris and started working with *** *** He ordered the correct chairs but never addressed the pillows After another 4-weeks I received the correct chairsAfter weeks weeks we noticed that the arms on the chairs are ripping Emailed *** *** who I originally delt with and never heard anything from him I then emailed the main office and heard back from ***, she sent someone to look at the chairs but I have not heard from her in almost weeks I also spoke with *** *** who said he would work on this 07/12/and have not heard back from him even after I sent him an email stating I was upset

TO MAKE A VERY LONG STORY SHORT I PURCHASED AND HAD DELIVERED A $HEATH DUEL LEATHER POWER RECLINER ON 4/13/THE RT SIDE STARTED MAKING THUMPING NOISE AND JERKING AFTER A TON OF PHONE CALLS TO MORRIS AND DAYS LATER THEY FINELY HAD A SEPARATE COMPANY COME OUT AND INSPECT THE RECLINER.THE TECH STATED THAT THE RECLINER HAD BEEN DROPPED IN SHIPMENT AND THAT HE HAD SEEN THIS BEFOREHE STATED HE WOULD HAVE TO ORDER A PART AND INSTALL IT AFTER IT CAME INDAYS LATER I CALLED MORRIS AND A REP STATED THAT NO ONE HAD ORDERED MY PARTDAYS LATER I CALLED MORRIS AGAIN AND GUESS WHAT! THE REP STATES THAT MY PART WAS NOT ORDERED AGAINAFTER MORE PHONE CALLS I FINELY GOT A VOICE MAIL FROM A MANAGER STATING THAT SHE GETS IT, AND THAT IF IT WAS HER SHE WOULD BE UPSET ALSOSHE ASKED THAT I GIVE HER ANOTHER CHANCE AND MY PART SHOULD BE IN IN DAYS AND SHE WOULD HAVE SOMEONE KEEP ME INFORMEDI DID RECEIVE PHONE CALLS AFTER THAT STATING THAT THE ARE STILL TRYING TO GET IN TOUCH

I have had the worst experience with this store and this companyWe ordered furniture in the 23rd of November with a delivery date of 08decI received the email stating my furniture would be delivered on that day as wellI got a phone call the day before saying only one of the pieces I ordered would be delivered and we set up a delivery date for the 2nd piece for 21decThe 8th came and went with no delivery at all ! I called the store at the end of my delivery window and no one could seem to help all day long ! I called timesAnd no one even apologized ! I had gotten rid of my furniture the night before and was hosting a holiday gathering with patio furniture since my new furniture did not show upFinally at the end of the day someone called me back and said the computer had miscalculated inventoryThe fellow I talked to told me that they absolutely would be taking the delivery charge off of my billI was promised free delivery when I ordered my furnitureI am so unhappy at this point but agree to reschedule my delivery date for 19decfor the sofa and keep my delivery date for the 2nd piece on the 21st
We sit on patio furniture for days
My husband takes a half day on the 19decto accommodate the delivery window we are givenHurray ! I get an email that says both pieces are in and will be delivered ! Amazing ! I am tracking the delivery and it gets to our home BEFORE the delivery window and I have to have a neighbor break into my house, because who knows when this furniture would ever actually show up againGuess what ? They only have one piece of furnitureOkFineThe order says it was the love seat that was delivered but it was actually the sofaI am now worried that I will get another sofa on the 21decdelivery
I did not however receive an email telling me my delivery window for the 21st so I call the store on the 20thThey have no record as to the delivery for the 21st but the item is in their warehouse and they have no idea why it wasn't delivered with the sofaSchedule me a delivery for the 23decYay ! Maybe now I can get my Christmas tree up because I will be able to arrange my furniture
Loveseat is out for delivery ! Delivery drivers knock on doorAnnounce their arrival and say they will be back with the loveseat from the truckThey hop in and hop out and consult each other before coming back to the doorThe sofa is ripped across the front and advise us not to accept deliveryThis was several hours agoI have reached out to the GM of the store via email (because I am at work) and the corporate office with no response so far
I have never had such poor customer service from any company at anytime in my life and will never encourage anyone to shop with this company

Bought a living room set, delivered damaged items and not getting responses back to fix the issues
Spent over $7,for a new living room set including a couch, love seat, chair, coffee table and end tablesAfter making the last payment they gave us a delivery date weeks from thenThey stated we would get an email the day beforeWe did not get that email, I called them and they said the delivery date was a week awayI took off work so I would be homeThey did not inform us that the delivery date changedThey made it a week later and said it was on back orderI took another day off work for delivery, again delivery date changed for days later but did not tell usI took off a 3rd day from work, when they delivered the furniture the tables were all scratched up, had big gashes of wood out of them and a layer of dust on all tablesThe couch had a tear on the reclining part that,had been patchedSo, I called Morris furniture immediately and they,said they will send a tec

The furniture I purchased from Morris was defectiveAfter multiple repair attempts, I would like a refund
We purchased a sofa, chair and ottoman from Morris on 8-19-The SOFA was delivered 9/15/ Crooked cushion seams were noticed right awayA repair tech came out and replaced the coversAround the same time, a hole was noticed in the right arm where the tag was attached to the couchAnother repair tech came out and tried to repair the leatherI refused this option and instead asked for a new couchDelivery of a new couch was attempted, but I refused to accept it because it came with cracked wood across the bottom frontCouch#was delivered 1/14/It appeared ok at firstThe cushions started sinking in within a few months and we had another repair appt on 7/11/New foam core was ordered and replaced 9/19/Another repair appt was scheduled a few months later (2/6/16) for sinking cushionsMorris wants to repair the couch again by reinforcing it underneathThis

Was guaranteed that any kind of damage to the couch I purchased would be covered under the warranty we purchasedWas not the case
My wife and I purchased a sectional sofa from this storeWe purchased it because we were told it was a sturdy fabric and that if something did happen to it (spills, snags, tears, etc.), it would be covered by the extended warranty we paid $extra forThis was not the caseNot only were we told that we couldn't get it fixed under our warranty, but we were also told that they could not replace the couchThe sales people at this store are incredibly misleading, and the store manager was completely unresponsiveEvery time I would call in to explain the situation or attempt to check in on what he claimed would be a resolution to my problem, I just wouldn't hear from him and would be told "he's unavailable"I understand that I only have so much time to return/replace a purchased piece of furniture, however I am completely displeased with the misleading

We bought 10,worth of furniture from Morris and some of it is defectiveMorris refuses to replace it
On Jan 16th my wife and I went to Morris furniture store on *** ** in *** ***We purchased furniture totaling a little over 10,Which consisted of a five piece bedroom set,a piece dinette set,piece sectional coach and a box springs and mattress.The furniture arrived at our house on Jan 28thUpon delivery we noticed that the mattress was damagedThe delivery man reported it and a new mattress was brought out and exchanged fir the damaged one on February 9th I don't have an exact date but just a week or two later I noticed the stitching on the foot rest of the left electric recliner was coming unstitchedAlso the right side(if facing) of the console I noticed a hole in the sideI assumed the the handle from the manual recliner had caused the hole but was not sureI called Morris and I was told that they would have someone come out and assess i

My couch had issues and I have been having a heck of a time getting them to come fix itThey have already been out twice and its still broke
I purchaced the couch in and around the year mark I have had issues that were covered under warranty and its been a bad experience trying to get this fixed