Morris Furniture

Furniture delivery timeline quoted not accurate;damaged furniture;delivery problems;communication/customer service problems
Ordered worth of furniture on 4/15/17.Was told sofa/sectional and recliner would be in within 6-weeksTable/chairs were delivered 5/13/Table damaged they took backTable discontinued-I requested they pick chairs up since no table To date they haven't picked up chairs after several times saying they wouldCustomer service # at Morris says leave a message they will get back within hoursThey have NEVER returned a call of mine after about times callingI finally spoke to someone in delivery (*** ***) and he said he would set up a time to get chairs picked upTo date I still have chairs Rest of order was special order and sales person (*** ***) quoted no more than weeks delivery time on sofa/chair*** called on 5/23/and said one of the fabrics I ordered for pillows was discontinued and wanted to know if I would l

Poor quality and service
I purchased an entertainment stand from Morris and it had a damaged door After contacting them a new door was delivered over one year later However the door was the wrong sizeThey sent another door which was incorrectly sized as wellThe third party service technician and Morris's in-house technician both agree that the doors sent are wrong The Morris technician installed the door, took pictures and said that the company would be getting back with me Because the door is the wrong size it is out of square with the opening
Morris did call my home phone and left a message that they reviewed the pictures and determined, that even though the door was the wrong size and it met "industry standards"
In addition, when the first door was installed I was promised a $gift card which still has not arrived

TO MAKE A VERY LONG STORY SHORT I PURCHASED AND HAD DELIVERED A $HEATH DUEL LEATHER POWER RECLINER ON 4/13/THE RT SIDE STARTED MAKING THUMPING NOISE AND JERKING AFTER A TON OF PHONE CALLS TO MORRIS AND DAYS LATER THEY FINELY HAD A SEPARATE COMPANY COME OUT AND INSPECT THE RECLINER.THE TECH STATED THAT THE RECLINER HAD BEEN DROPPED IN SHIPMENT AND THAT HE HAD SEEN THIS BEFOREHE STATED HE WOULD HAVE TO ORDER A PART AND INSTALL IT AFTER IT CAME INDAYS LATER I CALLED MORRIS AND A REP STATED THAT NO ONE HAD ORDERED MY PARTDAYS LATER I CALLED MORRIS AGAIN AND GUESS WHAT! THE REP STATES THAT MY PART WAS NOT ORDERED AGAINAFTER MORE PHONE CALLS I FINELY GOT A VOICE MAIL FROM A MANAGER STATING THAT SHE GETS IT, AND THAT IF IT WAS HER SHE WOULD BE UPSET ALSOSHE ASKED THAT I GIVE HER ANOTHER CHANCE AND MY PART SHOULD BE IN IN DAYS AND SHE WOULD HAVE SOMEONE KEEP ME INFORMEDI DID RECEIVE PHONE CALLS AFTER THAT STATING THAT THE ARE STILL TRYING TO GET IN TOUCH

Customer service regarding purchase and delivery of
furniture that did not happenDifficulty resolving complaint at store level
I purchased a bed frame (headboard, footboard and rails) and two night stands They were to be delivered before the holidays, only one nightstand was delivered and the bed never did comeWhen we went into the store to resolve the issue, the floor manager was unwilling to meet my priceWe were $off my original purchase and he let me walk for $It was not the money but the way he handled the complaint and my desire to gain a satisfactory result from all the issuesI waited three times for delivery only to have them not show up with my merchandiseI had originally spent over $in my original purchase and this was to be the second purchase
It was not the money it was the attitude that he wasn't going to resolve the issue and his treatment was very unsatisfactoryI will never shop there again, but I just wanted this to be on their record

My wife and I were told that if 69% of eligible Ohio voters voted in the Presidential Election, we would receive free furnitureThey (Morris) equate that to 6,000,votersThis is misleadingAccording to the Ohio Secretary of State's Office, there are 7,861,*** registered voters6,000,of 7,861,voters represents 76.33% of votersWhen comparing percentages only, as the 69% advertisement states, we were misled
My wife, called to cancel our order on Monday 11/7/at AM when the store openedWe placed the order at 4:PM on 11/6/The business closes at 6:PM on SundaysShe called within 1-business hours to cancelShe was told she could notI feel we have been misled about the percentages for this sale and as a result, we tried to cancel before the election but were told we could notPlease help us
I want to have the order cancelled and the purchase refundedIt has only been two business days, the furniture has n

Purchased new furniture and have nothing but problems, parts breaking and continuing to break, waiting months for someone to come look at it, etc
Purchased sofa and love seat 10/13/Delivered 10/23/approx months later parts broke, took them months to send someone to fix it, has not been completely fixed, still remains difficult to let the root rest up and downThe newest problem we tried to resolve since January 2016, a board on the sofa has broken and we must leave it again a wall or it will fall backwards.took months to be looked at, months waiting for partsReceived a call today that the parts were in, but now it's $to have them put them onWe overpaid for this junkI'd rather have my money refundedThis set won't last another year even if we gt this problem fixedIt is very poorly made and I don't have 3k to blow every years on furniture (which im still payig on this set) When I call the company they always say they will talk to their manager and call back

We are concerned about anomalous wear in a reclining couch we bought last ~MarchIt is under warrantyCustomer service has not responded adequately
We purchased a reclining couch on March However, it appears to have structural problems causing its arms to splay outward We contacted Morris and had a technician out to look at it in May His report to the store and manufacturer was not available to us We were told that the store would determine how it can be repaired and contact us when ready
No-one contacted us
We called the store, whose customer service line always puts us on hold for a long period, suggesting that we leave a message and they will return the call within hrs They NEVER returned any calls
At one point I talked to a customer service rep who told me that the previous rep wasn't working there any longer I explained that we were owed an explanation, or warranty repair
We also called the home office, again getting a hold message and no reply

In November we purchased two reclining leather sofasRepairman did not come to fix until February and made the couch inoperable and said not to use
Below is an email sent to Department Manager that details the issue
I hope you are the correct individual
In late November my wife and I purchased two motorized reclining leather couches for over $5,Within the three days of delivery, my wife reported an issue with one of the armsCustomer service stated they would send someone to check; approximately weeks laterWhen he arrives, he determines that a new arm needs to be orderedWe wait another weeks for the arm and another weeks to schedule the repairman to install the new arm
The repairman finally arrives February 8th at 7:AM to replace the arm but, in the hour process, removed all the wires from the couch and was unable to put it back togetherThe couch was working fine until he attempted to replace the armHe then begins to flip over the

Horrible service, been lied to, still do not have the product I have paid for
I purchased a bedroom set, when it was delivered a month ago, they had the wrong slats to put the bed together, the delivery men said we would be in contacted 24-hours to let us know when the correct ones will come, week later, no call, we called the store and was promised delivery fee to be refunded and they were going to check and call us back that day, no call, called back the next day, was told they had no record of the slates even needing ordered or the refund for the delivery chargeWas promised a call back, no call! We have had to call repeadtly, finally they promised delivery today from 10-1, at 110, no call no show, called and was told they forgot to put it on the truckAfter arguing the manager offers 10% of the slatsI said absolutely notI asked for his manager and he said he would have someone call me in 24-hoursStill no resolution, paid for product I don't have and can't use the bed

Purchased $for sofa and loveseat (interchangeable per salesperson) furniture Dec fm Morris Furniture Company (MFC) including Delivery and setup Immediately called store because the furniture was not installed rightand would not stay togetherServiceman came out and adjusted furnitureFurniture was still falling apartThe recliners have flipped over several times with me in itI am years old with a stroke last yearPieces of wood was placed under recliners to keep from tipping over Made another call to customer and a repairperson came and could not believe what he sawHe took pictures and ordered parts and should be in about weeksOver a month passed, no partsCalled CS again and was given run aroundRcvd shipment in mail, called for repairpersonRepairperson came, 2nd time, today, Sep 17, and was still unable to fixFound out sofa is not interchangeable with center console as told by salespersonIt has been a very long drawn out process trying to get res

On January during delivery of furniture we purchased at Morris Furniture (Springdale Ohio), our hardwood floor was damaged The delivery person photographed the damage and submitted the information to the store After many-many calls to the store this issue has not been addressed by the store They say they are working on the problem but never call or update us Very frustrating*** *** was the person who I spoke with on the phone and he offered no help after repeated calls
Product_Or_Service: sleeper sofa

Buyer Beware!!! Morris Furniture customer service is a joke I filed a warranty claim January 30, The legitimate claim was approved As of July 9, the issue is still not resolved Every single stage of the process has been a delay and misdirect exercise They do not return phone calls and emails The entire process is anti-customer.....and the managers acknowledge it is a joke I will take all my future business elsewhere

The couch I ordered was delivered damagedThey stated they would fix all of the issues It has been over months and no repairs have been made
I ordered a sectional and ottoman from Morris Furniture on Morse Road in Columbus on July 7,
Order # XXXXXXX***
Purchased July 7,
Delivered October 8,
Sales Rep: ***
Payment amount $6,(MC payments 7/7,7/10,10/and 10/6/17)
They told me to expect 8-weeks for deliveryI called on 9/26/because it was over weeks -and they told me it wasn't in yetThe couch was delivered weeks after I ordered itWhen they delivered it they took the legs off to get it in the house and were unable to put the legs back onand they ripped the dust cover In addition, there was a couple spots on the ottoman and legs were dented and broken The delivery men did not know what to do about the legsThey had NO idea what to doSo, I called the store and they ensured me that they would resolve all of the issues

I have had the worst experience with this store and this companyWe ordered furniture in the 23rd of November with a delivery date of 08decI received the email stating my furniture would be delivered on that day as wellI got a phone call the day before saying only one of the pieces I ordered would be delivered and we set up a delivery date for the 2nd piece for 21decThe 8th came and went with no delivery at all ! I called the store at the end of my delivery window and no one could seem to help all day long ! I called timesAnd no one even apologized ! I had gotten rid of my furniture the night before and was hosting a holiday gathering with patio furniture since my new furniture did not show upFinally at the end of the day someone called me back and said the computer had miscalculated inventoryThe fellow I talked to told me that they absolutely would be taking the delivery charge off of my billI was promised free delivery when I ordered my furnitureI am so unhappy at this point but agree to reschedule my delivery date for 19decfor the sofa and keep my delivery date for the 2nd piece on the 21st
We sit on patio furniture for days
My husband takes a half day on the 19decto accommodate the delivery window we are givenHurray ! I get an email that says both pieces are in and will be delivered ! Amazing ! I am tracking the delivery and it gets to our home BEFORE the delivery window and I have to have a neighbor break into my house, because who knows when this furniture would ever actually show up againGuess what ? They only have one piece of furnitureOkFineThe order says it was the love seat that was delivered but it was actually the sofaI am now worried that I will get another sofa on the 21decdelivery
I did not however receive an email telling me my delivery window for the 21st so I call the store on the 20thThey have no record as to the delivery for the 21st but the item is in their warehouse and they have no idea why it wasn't delivered with the sofaSchedule me a delivery for the 23decYay ! Maybe now I can get my Christmas tree up because I will be able to arrange my furniture
Loveseat is out for delivery ! Delivery drivers knock on doorAnnounce their arrival and say they will be back with the loveseat from the truckThey hop in and hop out and consult each other before coming back to the doorThe sofa is ripped across the front and advise us not to accept deliveryThis was several hours agoI have reached out to the GM of the store via email (because I am at work) and the corporate office with no response so far
I have never had such poor customer service from any company at anytime in my life and will never encourage anyone to shop with this company

This concerns pieces of leather furniture from Morris Furn We are not satisfied with the way they have handled the defective issues with them
We purchased a three piece leather motion living room set with a delivery date (there is no sales date on our invoice) of August 14, (order number ***The total for these three pieces was $4,which was paid by credit card*** *** was our sales rep There were two repair calls in the beginning in which Morris Furniture sent out a company to look at our furniture in which the first one was to see that the sofa appeared to be leaning on one side They took a quick look and said it wasn't I also noticed the color coming off the seating area on the same sofa and the chair I had to call for a separate service call for that for which they came out and the repairman recolored the areas but he told me that it was defective due to the coloring not adhering to the material After which the recoloring came off and contin

I went to the Better Sleep part of Ashley Furniture to get a new mattressI upgraded and got a bed with a moveable baseBecause my old headboard would not work with this product, I purchased a panel bed in the furniture deptThis complaint is not against the Better Sleep Store, it's against Ashley's poor quality furnitureThe day my bed was delivered, the movers moved it and it crackedCalled within three days to say it was not sturdy and it was making noiseNo offer to return item from their customer service rep ( which takes 10-minutes to have someone answer)They sent new panel rails but when they came it was the wrong partsThey found debris in the connections, removed and it was sturdyThey sent the furniture repair company and they confirmed it was good to goTwo weeks later, it is wobbly againCalled multiple times as they do not call backFinally got someone helpful, some reps are good others are rudeThey sent a replacement bed but when it came, it was only the

I had ordered two pieces of furniture in June One I had to put half down (special order) on I paid for completely I had to return the paid item as the delivery guy would not authorize the install as he thought the item would not fit I asked to remove the box and wrap and he didn't feel comfortable so he declined I was fine with that and informed my sales rep *** of this and she was rude Not just to myself but to my wife as well Very condescending She would talk down to us
Well my special order came in and it seemed that there was a discrepancy with the price I had owed Since I had already paid half I though I would only owe the other half *** call on Thursday 28th of September I was out of the country and could not return her call unit Monday the 2nd When I called her back and questioned the amount owed she threatened me that she would pull the paperwork if the item was not paid for in advance I asked to speak to the GM (***) and *** indicated he would

Received a table and at pickup was damaged And refused to replace it
Sales order # 0825836xbfinance through synchrony bankMorris home furniture refuses to honor their productsreceive damaged stuff and will not replacepaid over for a table that can't use! Absolutely furious with this company!!!

Purchased a brand new recliner on 12/08/18, unboxed and inspected item before accepting item, not damaged upon warehouse worker repacking item damaged
I purchased a brand new recliner from Morris Furniture on 12/8/At the warehouse upon pick up I had the warehouse unpackaged the recliner to inspect it as there would be no refunds once leaving the warehouseThe item was in perfect condition, brand new, no rips, tears or damagesThe workers were very rude about me inspecting the itemOnce I was done inspecting one of the warehouse workers man handled and carelessly repacked the item in the original boxI get the item home and notice there is a rip in the arm from one of the staples protruding out of the box that they repackagedIt is a small tear to the left arm restI call Morris customer service the moment I notice the problemPer customer service I took pictures and e-mailed to themI receive a response today that they can not exchange the recliner for the item that they d

Never received a billing adjustment or partial refund for the cushions on my special order couch and damaged chair that are wrong
On 1-7-we ordered a couch and a over sized chair from Morris Furniture company on *** **We paid The manufacturer is King HickoryOrder #*** *** *** was our salespersonWe received a call in March stating our couch was in, but our chair is missing in the warehouseThe couch came with the wrong style of back cushionsI was instructed to keep the couch and new cushions could be orderedThe trash man had already taken my old couch so I kept the new couch After several phone calls I made to the warehouse the week after the couch was delivered a Morris employee told me my couch wasn't missing it was waiting to be repairedNo one could tell me why a chair that has never been in my home needs to repairedAfter filling out a survey from Morris Furniture I received in my email I got a phone call on a Saturday from a ***