Morris Furniture

Double recliner is needs to be replaced
Had it repaired once and still can't be sat in
We purchased a product#XXXXXXXXX GLDR PWR Love W/console in Dec29, and was delivered on Jan 5,Not even weeks laterBoth motors started to squealOne side of was not put together correctly, it sagging.I went to the store in Sprindale, OH and complaned to *** and her only reply was to me people make mistakes and people put it togetherI ask for my money back or a new reclinerShe sais you had days to sent it backIt took weeks to have these problemsShe would have someone come out to find out what the problem was.They came on March 13,to find out what the problem wasWe had to wait weeks for the parts to come to us.They came back on March 29, to repair it and it wasn't minutes after they left I was sitting in the recliner and the motor stopped at a reclined position and I had all I could to get out of the reclinerI have asked them to replace the recline

My wife and I were told that if 69% of eligible Ohio voters voted in the Presidential Election, we would receive free furnitureThey (Morris) equate that to 6,000,votersThis is misleadingAccording to the Ohio Secretary of State's Office, there are 7,861,*** registered voters6,000,of 7,861,voters represents 76.33% of votersWhen comparing percentages only, as the 69% advertisement states, we were misled
My wife, called to cancel our order on Monday 11/7/at AM when the store openedWe placed the order at 4:PM on 11/6/The business closes at 6:PM on SundaysShe called within 1-business hours to cancelShe was told she could notI feel we have been misled about the percentages for this sale and as a result, we tried to cancel before the election but were told we could notPlease help us
I want to have the order cancelled and the purchase refundedIt has only been two business days, the furniture has n

Poor quality and service
I purchased an entertainment stand from Morris and it had a damaged door After contacting them a new door was delivered over one year later However the door was the wrong sizeThey sent another door which was incorrectly sized as wellThe third party service technician and Morris's in-house technician both agree that the doors sent are wrong The Morris technician installed the door, took pictures and said that the company would be getting back with me Because the door is the wrong size it is out of square with the opening
Morris did call my home phone and left a message that they reviewed the pictures and determined, that even though the door was the wrong size and it met "industry standards"
In addition, when the first door was installed I was promised a $gift card which still has not arrived

TO MAKE A VERY LONG STORY SHORT I PURCHASED AND HAD DELIVERED A $HEATH DUEL LEATHER POWER RECLINER ON 4/13/THE RT SIDE STARTED MAKING THUMPING NOISE AND JERKING AFTER A TON OF PHONE CALLS TO MORRIS AND DAYS LATER THEY FINELY HAD A SEPARATE COMPANY COME OUT AND INSPECT THE RECLINER.THE TECH STATED THAT THE RECLINER HAD BEEN DROPPED IN SHIPMENT AND THAT HE HAD SEEN THIS BEFOREHE STATED HE WOULD HAVE TO ORDER A PART AND INSTALL IT AFTER IT CAME INDAYS LATER I CALLED MORRIS AND A REP STATED THAT NO ONE HAD ORDERED MY PARTDAYS LATER I CALLED MORRIS AGAIN AND GUESS WHAT! THE REP STATES THAT MY PART WAS NOT ORDERED AGAINAFTER MORE PHONE CALLS I FINELY GOT A VOICE MAIL FROM A MANAGER STATING THAT SHE GETS IT, AND THAT IF IT WAS HER SHE WOULD BE UPSET ALSOSHE ASKED THAT I GIVE HER ANOTHER CHANCE AND MY PART SHOULD BE IN IN DAYS AND SHE WOULD HAVE SOMEONE KEEP ME INFORMEDI DID RECEIVE PHONE CALLS AFTER THAT STATING THAT THE ARE STILL TRYING TO GET IN TOUCH

Purchased new furniture and have nothing but problems, parts breaking and continuing to break, waiting months for someone to come look at it, etc
Purchased sofa and love seat 10/13/Delivered 10/23/approx months later parts broke, took them months to send someone to fix it, has not been completely fixed, still remains difficult to let the root rest up and downThe newest problem we tried to resolve since January 2016, a board on the sofa has broken and we must leave it again a wall or it will fall backwards.took months to be looked at, months waiting for partsReceived a call today that the parts were in, but now it's $to have them put them onWe overpaid for this junkI'd rather have my money refundedThis set won't last another year even if we gt this problem fixedIt is very poorly made and I don't have 3k to blow every years on furniture (which im still payig on this set) When I call the company they always say they will talk to their manager and call back

Customer service regarding purchase and delivery of
furniture that did not happenDifficulty resolving complaint at store level
I purchased a bed frame (headboard, footboard and rails) and two night stands They were to be delivered before the holidays, only one nightstand was delivered and the bed never did comeWhen we went into the store to resolve the issue, the floor manager was unwilling to meet my priceWe were $off my original purchase and he let me walk for $It was not the money but the way he handled the complaint and my desire to gain a satisfactory result from all the issuesI waited three times for delivery only to have them not show up with my merchandiseI had originally spent over $in my original purchase and this was to be the second purchase
It was not the money it was the attitude that he wasn't going to resolve the issue and his treatment was very unsatisfactoryI will never shop there again, but I just wanted this to be on their record

We are concerned about anomalous wear in a reclining couch we bought last ~MarchIt is under warrantyCustomer service has not responded adequately
We purchased a reclining couch on March However, it appears to have structural problems causing its arms to splay outward We contacted Morris and had a technician out to look at it in May His report to the store and manufacturer was not available to us We were told that the store would determine how it can be repaired and contact us when ready
No-one contacted us
We called the store, whose customer service line always puts us on hold for a long period, suggesting that we leave a message and they will return the call within hrs They NEVER returned any calls
At one point I talked to a customer service rep who told me that the previous rep wasn't working there any longer I explained that we were owed an explanation, or warranty repair
We also called the home office, again getting a hold message and no reply

Customer service regarding purchase and delivery of
furniture that did not happenDifficulty resolving complaint at store level
I purchased a bed frame (headboard, footboard and rails) and two night stands They were to be delivered before the holidays, only one nightstand was delivered and the bed never did comeWhen we went into the store to resolve the issue, the floor manager was unwilling to meet my priceWe were $off my original purchase and he let me walk for $It was not the money but the way he handled the complaint and my desire to gain a satisfactory result from all the issuesI waited three times for delivery only to have them not show up with my merchandiseI had originally spent over $in my original purchase and this was to be the second purchase
It was not the money it was the attitude that he wasn't going to resolve the issue and his treatment was very unsatisfactoryI will never shop there again, but I just wanted this to be on their record

In November we purchased two reclining leather sofasRepairman did not come to fix until February and made the couch inoperable and said not to use
Below is an email sent to Department Manager that details the issue
I hope you are the correct individual
In late November my wife and I purchased two motorized reclining leather couches for over $5,Within the three days of delivery, my wife reported an issue with one of the armsCustomer service stated they would send someone to check; approximately weeks laterWhen he arrives, he determines that a new arm needs to be orderedWe wait another weeks for the arm and another weeks to schedule the repairman to install the new arm
The repairman finally arrives February 8th at 7:AM to replace the arm but, in the hour process, removed all the wires from the couch and was unable to put it back togetherThe couch was working fine until he attempted to replace the armHe then begins to flip over the

Never received a billing adjustment or partial refund for the cushions on my special order couch and damaged chair that are wrong
On 1-7-we ordered a couch and a over sized chair from Morris Furniture company on *** **We paid The manufacturer is King HickoryOrder #*** *** *** was our salespersonWe received a call in March stating our couch was in, but our chair is missing in the warehouseThe couch came with the wrong style of back cushionsI was instructed to keep the couch and new cushions could be orderedThe trash man had already taken my old couch so I kept the new couch After several phone calls I made to the warehouse the week after the couch was delivered a Morris employee told me my couch wasn't missing it was waiting to be repairedNo one could tell me why a chair that has never been in my home needs to repairedAfter filling out a survey from Morris Furniture I received in my email I got a phone call on a Saturday from a ***

We purchased a sectional that one year later was quickly wearing, so we contacted Morris FurnitureThey have not been very responsive
Sectional (with delivery and sales tax) was $2,with a credit card and was delivered on 4/14/Lazy Boy Manufacturer: 2) Reese armless chair #***1)Reese corner wedge #***1)Reese RAF power recliner #***1)Reese LAF power recliner #***Salesperson *** *** *** *** ***, ***, ** (This store location was not available in dropdown to select)
4/7/Called customer service to advise of issuesSpoke with *** *** who asked to be sent picturesWe emailed pictures the same day and said the following: "The fabric on the seats and arm rests has worn to the point of being smooth, whereas before it had some textureThe fabric on the recliner seats has also become "wrinkly" instead of nice and smoothI understand wear and tear, but I would expect the wear it has shown in 10-years not y

Buyer Beware!!! Morris Furniture customer service is a joke I filed a warranty claim January 30, The legitimate claim was approved As of July 9, the issue is still not resolved Every single stage of the process has been a delay and misdirect exercise They do not return phone calls and emails The entire process is anti-customer.....and the managers acknowledge it is a joke I will take all my future business elsewhere

Received a table and at pickup was damaged And refused to replace it
Sales order # 0825836xbfinance through synchrony bankMorris home furniture refuses to honor their productsreceive damaged stuff and will not replacepaid over for a table that can't use! Absolutely furious with this company!!!

On July 10, I had a licensed mold inspector come out and test the mattress for moldHis inspection revealed that there is mold in the mattress
On July I had a new mattress delivered to my houseI noticed a mildew smell coming from the mattress when it was deliveredI was told all new products have an order it just need to air outside of the plasticThe mattress is uncomfortable, and not a firm mattress as requested I went into Ashley Furniture Store in Florence KY and spoke to the sales man who handled my purchaseI told him I wanted a different mattress, or a refund of my moneyHe said he could not give me a refund, and that I had to contact customer serviceI call customer service on July 9, and told them what had happenedI was told that I had to sleep on the mattress for daysI slept on the mattress nights Each morning I woke up with respiratory problems and aching all over I have not slept on this mattress since Friday July 6, and have n

On January during delivery of furniture we purchased at Morris Furniture (Springdale Ohio), our hardwood floor was damaged The delivery person photographed the damage and submitted the information to the store After many-many calls to the store this issue has not been addressed by the store They say they are working on the problem but never call or update us Very frustrating*** *** was the person who I spoke with on the phone and he offered no help after repeated calls
Product_Or_Service: sleeper sofa

The couch I ordered was delivered damagedThey stated they would fix all of the issues It has been over months and no repairs have been made
I ordered a sectional and ottoman from Morris Furniture on Morse Road in Columbus on July 7,
Order # XXXXXXX***
Purchased July 7,
Delivered October 8,
Sales Rep: ***
Payment amount $6,(MC payments 7/7,7/10,10/and 10/6/17)
They told me to expect 8-weeks for deliveryI called on 9/26/because it was over weeks -and they told me it wasn't in yetThe couch was delivered weeks after I ordered itWhen they delivered it they took the legs off to get it in the house and were unable to put the legs back onand they ripped the dust cover In addition, there was a couple spots on the ottoman and legs were dented and broken The delivery men did not know what to do about the legsThey had NO idea what to doSo, I called the store and they ensured me that they would resolve all of the issues

The specific complaint, unable to exchange / return damaged / defective couch and reclinerWe were contacted on Mar27, for delivery on MarWe were contacted again by *** *** on Mar28, order ready with a balace dueWe contacted retailer and explained the furniture was paid in full on Jan2017, Mr*** seem to feel more necessary to explain his work history instead of bringing a resolution to his total confusionWe were contacted Mar29, again for delivery conformationMar30, furniture delivered as promisedDiscovered damages / defectives AprContacted retailer four times Apr2, without a return callNot until we called again on Apr11, did the retailer agree to have a technician come to service furniture on AprOn Apr18, the technician agreed the furniture is / was damaged and retailer would be in contact with the repairs proceduresI shared with the technician then, I was not interested in repairs, we bought new furniture and we wanted to e

Horrible service, been lied to, still do not have the product I have paid for
I purchased a bedroom set, when it was delivered a month ago, they had the wrong slats to put the bed together, the delivery men said we would be in contacted 24-hours to let us know when the correct ones will come, week later, no call, we called the store and was promised delivery fee to be refunded and they were going to check and call us back that day, no call, called back the next day, was told they had no record of the slates even needing ordered or the refund for the delivery chargeWas promised a call back, no call! We have had to call repeadtly, finally they promised delivery today from 10-1, at 110, no call no show, called and was told they forgot to put it on the truckAfter arguing the manager offers 10% of the slatsI said absolutely notI asked for his manager and he said he would have someone call me in 24-hoursStill no resolution, paid for product I don't have and can't use the bed

Purchased a brand new recliner on 12/08/18, unboxed and inspected item before accepting item, not damaged upon warehouse worker repacking item damaged
I purchased a brand new recliner from Morris Furniture on 12/8/At the warehouse upon pick up I had the warehouse unpackaged the recliner to inspect it as there would be no refunds once leaving the warehouseThe item was in perfect condition, brand new, no rips, tears or damagesThe workers were very rude about me inspecting the itemOnce I was done inspecting one of the warehouse workers man handled and carelessly repacked the item in the original boxI get the item home and notice there is a rip in the arm from one of the staples protruding out of the box that they repackagedIt is a small tear to the left arm restI call Morris customer service the moment I notice the problemPer customer service I took pictures and e-mailed to themI receive a response today that they can not exchange the recliner for the item that they d

I went to the Better Sleep part of Ashley Furniture to get a new mattressI upgraded and got a bed with a moveable baseBecause my old headboard would not work with this product, I purchased a panel bed in the furniture deptThis complaint is not against the Better Sleep Store, it's against Ashley's poor quality furnitureThe day my bed was delivered, the movers moved it and it crackedCalled within three days to say it was not sturdy and it was making noiseNo offer to return item from their customer service rep ( which takes 10-minutes to have someone answer)They sent new panel rails but when they came it was the wrong partsThey found debris in the connections, removed and it was sturdyThey sent the furniture repair company and they confirmed it was good to goTwo weeks later, it is wobbly againCalled multiple times as they do not call backFinally got someone helpful, some reps are good others are rudeThey sent a replacement bed but when it came, it was only the