We appreciate the customer contacting us regarding their concerns. The customer purchased hardwood flooring which was installed on June 19, 2017. The customer had concerns that the installed product was not what was ordered. We sent a sales rep out to meet with the customer who verified the...
contract, the sample and the installed floor; the customer received the exact floor per contract. There are no discrepancies. We met with the customer again and showed other flooring samples and offered to replace for the difference in the cost of materials. The customer declined our offer.
We appreciate the customer contacting us regarding their concerns. The requested invoice has been emailed to the customer. Thank you for your feedback regarding your order.
Initial Business Response /* (1000, 5, 2015/09/30) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and advised that the refund check for her cancelled order was sent via FedEx. We also provided the customer with the tracking number. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we are scheduled to go out with a new flange on October 24, 2015, and remove and reset the toilet. The customer is aware that if there are additional concerns, we will address at that time. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfaction. We look forward to hearing back from...
[redacted]
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligence. this company does not CARE about how they operate once the contract is signed. I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Local office has spoken with the customer and scheduled for an internal inspection of the installed floor.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.The local office has left several messages for the customer in an attempt to schedule an inspection. Our calls have so far not been returned.
We appreciate the customer contacting us regarding their concerns. We have ordered parts to service under warranty. We will contact the customer to schedule once the parts have been received from the manufacturer.
We appreciate the customer contacting us regarding their concerns.The damages to the installed carpet were found to be site related. For customer satisfaction and goodwill, we have offered to replace the carpet at a discounted cost to the customer.
We appreciate the customer contacting us regarding their concerns.The local office has scheduled replacement for December 1st. We have also offered the customer a discount. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and we have agreed on an independent inspection of the installed flooring. The inspector with contact the customer directly to schedule.
We have made several attempts over the past few days to speak directly with the consumer. We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchase. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
this response because:From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Thursday, April 21, 2016 3:30 PM To: Customer Relations <[email protected]> Subject: [redacted] - claim # [redacted] called on April 12th, 4:31 pm, asking if we would allow Empire to get some more cleaning estimates. We said they could, he stated that Empire would be having some companies call us.None of the other issues were discussed and we have not gotten any calls from Empire or any cleaning companies.[redacted]
Sincerely,
[redacted]
Initial Business Response /* (1000, 15, 2015/07/16) */
We appreciate the customer contacting us regarding her concerns. The necessary repairs and the carpet installation were completed on July 15, 2015. We have been attempting to follow up with the customer to confirm that everything has been...
completed to her satisfaction. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office computed the cost for the hallway entrance which was not completed, $150.00. We have offered to complete the service, but the customer declined. We are refunding the $150.00.
Complaint: [redacted]
I am rejecting this response because: A representative called, and left a voice message while I was at work on Friday. The representative stated they would call back on Monday (yesterday), and did not call as promised.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The customer purchased hardwood flooring which was installed on June 19, 2017. The customer had concerns that the installed product was not what was ordered. We sent a sales rep out to meet with the customer who verified the...
contract, the sample and the installed floor; the customer received the exact floor per contract. There are no discrepancies. We met with the customer again and showed other flooring samples and offered to replace for the difference in the cost of materials. The customer declined our offer.
We appreciate the customer contacting us regarding their concerns. The requested invoice has been emailed to the customer. Thank you for your feedback regarding your order.
Initial Business Response /* (1000, 5, 2015/09/30) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and advised that the refund check for her cancelled order was sent via FedEx. We also provided the customer with the tracking number. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we are scheduled to go out with a new flange on October 24, 2015, and remove and reset the toilet. The customer is aware that if there are additional concerns, we will address at that time. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfaction. We look forward to hearing back from...
the customer and amicably resolving this matter.
Complaint:...
[redacted]
I am rejecting this response because: WOW!...this company clearly shows NO "big deal" to their negligence. this company does not CARE about how they operate once the contract is signed. I will spread the message about the "don't care" attitude of EMPIRE FLOORING especially corporate.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Local office has spoken with the customer and scheduled for an internal inspection of the installed floor.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.The local office has left several messages for the customer in an attempt to schedule an inspection. Our calls have so far not been returned.
We appreciate the customer contacting us regarding their concerns. We have ordered parts to service under warranty. We will contact the customer to schedule once the parts have been received from the manufacturer.
We appreciate the customer contacting us regarding their concerns.The damages to the installed carpet were found to be site related. For customer satisfaction and goodwill, we have offered to replace the carpet at a discounted cost to the customer.
We appreciate the customer contacting us regarding their concerns.The local office has scheduled replacement for December 1st. We have also offered the customer a discount. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and we have agreed on an independent inspection of the installed flooring. The inspector with contact the customer directly to schedule.
We have made several attempts over the past few days to speak directly with the consumer. We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchase. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting...
this response because:From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Thursday, April 21, 2016 3:30 PM To: Customer Relations <[email protected]> Subject: [redacted] - claim # [redacted] called on April 12th, 4:31 pm, asking if we would allow Empire to get some more cleaning estimates. We said they could, he stated that Empire would be having some companies call us.None of the other issues were discussed and we have not gotten any calls from Empire or any cleaning companies.[redacted]
Sincerely,
[redacted]
The installation was inspected and we are scheduled to service on March 17, 2017.
Initial Business Response /* (1000, 15, 2015/07/16) */
We appreciate the customer contacting us regarding her concerns. The necessary repairs and the carpet installation were completed on July 15, 2015. We have been attempting to follow up with the customer to confirm that everything has been...
completed to her satisfaction. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office computed the cost for the hallway entrance which was not completed, $150.00. We have offered to complete the service, but the customer declined. We are refunding the $150.00.
Complaint: [redacted]
I am rejecting this response because: A representative called, and left a voice message while I was at work on Friday. The representative stated they would call back on Monday (yesterday), and did not call as promised.
Sincerely,
[redacted]