We thank the customer for their feedback. The manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer.
We appreciate the customer contacting us regarding their concerns.Installation was completed on August 22nd; we appreciate the customer’s feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns. We the customer’s request, we have canceled both orders and refunded the deposit payments in full. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...
to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The customer purchased hardwood flooring which was installed on June 19, 2017. The customer had concerns that the installed product was not what was ordered. We sent a sales rep out to meet with the customer who verified the...
contract, the sample and the installed floor; the customer received the exact floor per contract. There are no discrepancies. We met with the customer again and showed other flooring samples and offered to replace for the difference in the cost of materials. The customer declined our offer.
Per the customer’s requested settlement, we have offered to replace the kitchen floor. They have now refused replacement. We are happy to move forward at the customer’s earliest convenience. If the customer would like to select another product for replacement, we would be happy to do that for the difference in the cost.
Initial Business Response /* (1000, 15, 2015/07/16) */
We appreciate the customer contacting us regarding her concerns. The necessary repairs and the carpet installation were completed on July 15, 2015. We have been attempting to follow up with the customer to confirm that everything has been...
completed to her satisfaction. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the service was completed and we have come to terms on a monetary accommodation. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.The local office has scheduled replacement for December 1st. We have also offered the customer a discount. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.
The local office spoke to the customer and agreed to reimburse the customer for the cost of the damaged vanity. We appreciate the customer’s feedback on their experience.
We appreciate the customer contacting us regarding their concerns. Service was completed on October 1, 2016. We thank the customer for taking the time to provide feedback on their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
We have to reschedule the re-installation. I will be calling empire tomorrow (11/18/2015) to set up the rescheduled date. On Nov 2 it was raining so hard that the installer and I agreed that it would be impossible to do the install that day. The installer was very polite and considerate. I hope the reinstall goes as well and hope that I can get this same guy for the new scheduled install.
Mildred [redacted]
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We’ve contacted the customer by telephone, and per their request, have settled the claim in exchange for a signed Agreement. The Agreement will be forwarded to the customer shortly, and the accommodation processed once signed and returned.
We thank the customer for their feedback. The manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer.
We appreciate the customer contacting us regarding their concerns.Installation was completed on August 22nd; we appreciate the customer’s feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns. We the customer’s request, we have canceled both orders and refunded the deposit payments in full. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...
to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The customer purchased hardwood flooring which was installed on June 19, 2017. The customer had concerns that the installed product was not what was ordered. We sent a sales rep out to meet with the customer who verified the...
contract, the sample and the installed floor; the customer received the exact floor per contract. There are no discrepancies. We met with the customer again and showed other flooring samples and offered to replace for the difference in the cost of materials. The customer declined our offer.
The new product has been received and the customer is scheduled for installation.
Per the customer’s requested settlement, we have offered to replace the kitchen floor. They have now refused replacement. We are happy to move forward at the customer’s earliest convenience. If the customer would like to select another product for replacement, we would be happy to do that for the difference in the cost.
Inspection is scheduled for August 11, 2017.
We appreciate the customer contacting us regarding their concerns. Service was completed on June 24, 2017. We thank the customer for their feedback.
Initial Business Response /* (1000, 15, 2015/07/16) */
We appreciate the customer contacting us regarding her concerns. The necessary repairs and the carpet installation were completed on July 15, 2015. We have been attempting to follow up with the customer to confirm that everything has been...
completed to her satisfaction. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the service was completed and we have come to terms on a monetary accommodation. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.The local office has scheduled replacement for December 1st. We have also offered the customer a discount. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.
The $200.00 refund was processed to the customer’s [redacted] finance account ending [redacted] on May 26, 2017.
The local office spoke to the customer and agreed to reimburse the customer for the cost of the damaged vanity. We appreciate the customer’s feedback on their experience.
We appreciate the customer contacting us regarding their concerns. Service was completed on October 1, 2016. We thank the customer for taking the time to provide feedback on their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
We have to reschedule the re-installation. I will be calling empire tomorrow (11/18/2015) to set up the rescheduled date. On Nov 2 it was raining so hard that the installer and I agreed that it would be impossible to do the install that day. The installer was very polite and considerate. I hope the reinstall goes as well and hope that I can get this same guy for the new scheduled install.
Mildred [redacted]
We have scheduled with the customer to inspect the installed carpet and replace the tack-strips and re-stretch carpet.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We’ve contacted the customer by telephone, and per their request, have settled the claim in exchange for a signed Agreement. The Agreement will be forwarded to the customer shortly, and the accommodation processed once signed and returned.