Initial Business Response /* (1000, 5, 2015/10/02) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to offer a replacement at a discounted cost, but we have not yet been able to speak with him. We look forward to...
hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled an internal inspection for Tuesday, August 8th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guarded. In fact the main concern keeping appointments and communicating effectively. The response from the business states they will complete the job as early as June 20th yet, they have been unable to do so. I tried calling them back and left my contact number 9[redacted]. They have not called back on my contact number. This has been the pattern, they make 1 phone call then you do not hear back again. I will give this one more try. Please let the business know I will be available for installation on any forthcoming saturday.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. The repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refund. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 10, 2015/04/22) */
We appreciate the customer contacting us regarding her concerns. We regret that the installation was not completed as scheduled. We have spoken with the customer and advised that, per her request, the order has been cancelled and the refund for...
the deposit has been processed. The refund check will be sent to her provided mailing address within 10 to 15 business days.
We appreciate the customer contacting us regarding their concerns. We installed a bath surround for the customer in June 2007. All installations carry a one (1) year labor warranty. We were initially contacted approximately seven (7) years after installation in December 2014. We advised...
the customer at that time we no longer serviced or installed bath products. The manufacturer provides a limited lifetime warranty on the surround itself, but plumbing or other repairs are the responsibility of the customer. The customer declined to file a claim at that time. The local office spoke to the customer upon receipt of the complaint and the customer agreed to allow us to assist in filing a claim with the manufacturer.
We appreciate the customer contacting us regarding their concerns.
If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to both. In the Pre-Installation Check List given to customers at the time of the sale,...
we advise customers that this is a possibility and that we do not cut or adjust doors.
For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors.
Initial Business Response /* (1000, 10, 2015/04/16) */
We appreciate the customer contacting us regarding her concerns. We offered to replace the carpet with the same dye lot and to replace the existing quarter rounds, per the customer's request. The customer has now requested to replace the carpet...
with vinyl. We will meet with the customer at her convenience to show vinyl samples. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Thank you for contacting us regarding your concerns. Per the pre-installation check list, we do not cut or service doors, especially steel doors. We recommend the customer contact a professional with expertise in such adjustments.
We have been in contact with the customer and agreed upon a partial refund,installation of an additional room, and replacement with hardwood with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frisha [redacted]
We appreciate the customer contacting us regarding their concerns. The agreed refund has been processed to the customer’s finance account. Please allow 7-10 days to complete the posting process. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.
The customer requested all new tack-strip and to upgraded the padding. For customer satisfaction, we agreed to these services at no additional cost to the customer. Services were completed on July 14th
We appreciate the customer contacting us regarding their concerns. The customer’s carpet order was found to have a manufacturing defect in the material. As such, we have offered full replacement under the manufacturer’s warranty. The customer has requested a refund, rather than...
replacement. While the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is”. We are aware of no defects with the laminate flooring, and the laminate is not involved with the warranty claim.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 13, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Initial Business Response /* (1000, 5, 2015/10/02) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to offer a replacement at a discounted cost, but we have not yet been able to speak with him. We look forward to...
hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled an internal inspection for Tuesday, August 8th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guarded. In fact the main concern keeping appointments and communicating effectively. The response from the business states they will complete the job as early as June 20th yet, they have been unable to do so. I tried calling them back and left my contact number 9[redacted]. They have not called back on my contact number. This has been the pattern, they make 1 phone call then you do not hear back again. I will give this one more try. Please let the business know I will be available for installation on any forthcoming saturday.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. The repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refund. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 10, 2015/04/22) */
We appreciate the customer contacting us regarding her concerns. We regret that the installation was not completed as scheduled. We have spoken with the customer and advised that, per her request, the order has been cancelled and the refund for...
the deposit has been processed. The refund check will be sent to her provided mailing address within 10 to 15 business days.
We appreciate the customer contacting us regarding their concerns. We installed a bath surround for the customer in June 2007. All installations carry a one (1) year labor warranty. We were initially contacted approximately seven (7) years after installation in December 2014. We advised...
the customer at that time we no longer serviced or installed bath products. The manufacturer provides a limited lifetime warranty on the surround itself, but plumbing or other repairs are the responsibility of the customer. The customer declined to file a claim at that time. The local office spoke to the customer upon receipt of the complaint and the customer agreed to allow us to assist in filing a claim with the manufacturer.
Service was begun today, Wednesday April 5, 2017.
We appreciate the customer contacting us regarding their concerns.
If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to both. In the Pre-Installation Check List given to customers at the time of the sale,...
we advise customers that this is a possibility and that we do not cut or adjust doors.
For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors.
Initial Business Response /* (1000, 10, 2015/04/16) */
We appreciate the customer contacting us regarding her concerns. We offered to replace the carpet with the same dye lot and to replace the existing quarter rounds, per the customer's request. The customer has now requested to replace the carpet...
with vinyl. We will meet with the customer at her convenience to show vinyl samples. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Thank you for contacting us regarding your concerns. Per the pre-installation check list, we do not cut or service doors, especially steel doors. We recommend the customer contact a professional with expertise in such adjustments.
We’ve been able to come to an amicable agreement to resolve the issue with a partial refund.
We have been in contact with the customer and agreed upon a partial refund,installation of an additional room, and replacement with hardwood with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frisha [redacted]
The local office has left several messages for the customer to discuss their concerns. We have not yet received a reply to our attempts to contact.
We appreciate the customer contacting us regarding their concerns. The agreed refund has been processed to the customer’s finance account. Please allow 7-10 days to complete the posting process. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.
The customer requested all new tack-strip and to upgraded the padding. For customer satisfaction, we agreed to these services at no additional cost to the customer. Services were completed on July 14th
We appreciate the customer contacting us regarding their concerns.
We were able to reach an amicable resolution for a partial discount in lieu of additional service. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns. The customer’s carpet order was found to have a manufacturing defect in the material. As such, we have offered full replacement under the manufacturer’s warranty. The customer has requested a refund, rather than...
replacement. While the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is”. We are aware of no defects with the laminate flooring, and the laminate is not involved with the warranty claim.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 13, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The agreed upon refund has been issued. We thank the customer for their feedback.