Initial Business Response /* (1000, 10, 2015/01/08) */
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and offered a replacement at a discounted cost. The customer has accepted this offer. We appreciate the customer's feedback and look...
We have been in contact with the customer and agreed upon a partial refund,installation of an additional room, and replacement with hardwood with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to both. In the Pre-Installation Check List given to customers at the time of the sale,...
we advise customers that this is a possibility and that we do not cut or adjust doors.
For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me.
Finally, after 2 and 1/2 months waiting, Empire Today sent a service technician to complete my tile job. Thanks to the Revdex.com for your assistance! After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention. As a repeat Empire Today customer, I expected much better service. They now get an F in my book.Thanks again Revdex.com and you are welcome to post my grade on your website about this company. They no longer deserve a star rating.Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. The repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refund. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frisha [redacted]
Initial Business Response /* (1000, 15, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled to be completed on July 16, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 13, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We spoke with the customer on November 2nd and advised that he has been approved for two (2) gift cards. Gift cards are handled by a 3rd party vendor, Please allow up to 15 business days to receive. We thank the customer for their...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guarded. In fact the main concern keeping appointments and communicating effectively. The response from the business states they will complete the job as early as June 20th yet, they have been unable to do so. I tried calling them back and left my contact number 9[redacted]. They have not called back on my contact number. This has been the pattern, they make 1 phone call then you do not hear back again. I will give this one more try. Please let the business know I will be available for installation on any forthcoming saturday.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled an internal inspection for Tuesday, August 8th.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and sent her the requested documentation on her product. We have also followed up with the customer to ensure she received the information. We appreciate the customer's feedback and look forward to...
We appreciate the customer contacting us regarding their concerns. We spoke with the customer and agreed to remove the carpet and issue a full refund in exchange for a signed agreement. We are currently waiting on the agreement and will schedule the removal once received.
Initial Business Response /* (1000, 5, 2015/10/02) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to offer a replacement at a discounted cost, but we have not yet been able to speak with him. We look forward to...
hearing back from the customer and amicably resolving this matter.
Thank you for contacting us regarding your concerns. Per the pre-installation check list, we do not cut or service doors, especially steel doors. We recommend the customer contact a professional with expertise in such adjustments.
Complaint: [redacted] The carpet was installed in September 2013. My first complaint was in September 2013. Thresholds were coming loose, carpet was pulling away from threshold areas. Staples were coming up everywhere. They temporarily fixed things and I still had the same existing problems. In May 2014 (less then a year later) the carpet was bunching up in different areas. They came, stretched an area, I was informed that house needed to be empty. Spoke with a rep who notated that I had to go out of town to care for my ill Mother, and could not give an exact time I would return. She said she would notate that and that there would be no charge for this service. I did schedule a restretch and cancelled that appt 2 weeks prior with someone named [redacted]. This is exactly what I'm talking about concerning this company. You call, they say they are rotating things and it never happens. On the day that was originally scheduled I had the carpet men call to say they were on their way, I explained I cancelled that appt. After that customer service called to ask how the service went. No one notated that I cancelled this service 2 weeks prior. Why would I pay over $270 when I found a professional for a fourth of that charge?? Fair price, I definitely think not. This company not only does not stand behind their work, they also have problems with the customer service department notating anything.
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/04/16) */
We appreciate the customer contacting us regarding her concerns. We offered to replace the carpet with the same dye lot and to replace the existing quarter rounds, per the customer's request. The customer has now requested to replace the carpet...
with vinyl. We will meet with the customer at her convenience to show vinyl samples. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 10, 2015/01/08) */
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and offered a replacement at a discounted cost. The customer has accepted this offer. We appreciate the customer's feedback and look...
forward to amicably resolving this matter.
We have been in contact with the customer and agreed upon a partial refund,installation of an additional room, and replacement with hardwood with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to both. In the Pre-Installation Check List given to customers at the time of the sale,...
we advise customers that this is a possibility and that we do not cut or adjust doors.
For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me.
Finally, after 2 and 1/2 months waiting, Empire Today sent a service technician to complete my tile job. Thanks to the Revdex.com for your assistance! After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention. As a repeat Empire Today customer, I expected much better service. They now get an F in my book.Thanks again Revdex.com and you are welcome to post my grade on your website about this company. They no longer deserve a star rating.Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. The repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refund. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frisha [redacted]
Initial Business Response /* (1000, 15, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled to be completed on July 16, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...
matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 13, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Service was begun today, Wednesday April 5, 2017.
We appreciate the customer contacting us regarding their concerns. We spoke with the customer on November 2nd and advised that he has been approved for two (2) gift cards. Gift cards are handled by a 3rd party vendor, Please allow up to 15 business days to receive. We thank the customer for their...
feedback regarding their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guarded. In fact the main concern keeping appointments and communicating effectively. The response from the business states they will complete the job as early as June 20th yet, they have been unable to do so. I tried calling them back and left my contact number 9[redacted]. They have not called back on my contact number. This has been the pattern, they make 1 phone call then you do not hear back again. I will give this one more try. Please let the business know I will be available for installation on any forthcoming saturday.
Sincerely,
[redacted]
Service is scheduled for this Saturday March 18th.
We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled an internal inspection for Tuesday, August 8th.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and sent her the requested documentation on her product. We have also followed up with the customer to ensure she received the information. We appreciate the customer's feedback and look forward to...
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We spoke with the customer and agreed to remove the carpet and issue a full refund in exchange for a signed agreement. We are currently waiting on the agreement and will schedule the removal once received.
Initial Business Response /* (1000, 5, 2015/10/02) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to offer a replacement at a discounted cost, but we have not yet been able to speak with him. We look forward to...
hearing back from the customer and amicably resolving this matter.
We’ve been able to come to an amicable agreement to resolve the issue with a partial refund.
Thank you for contacting us regarding your concerns. Per the pre-installation check list, we do not cut or service doors, especially steel doors. We recommend the customer contact a professional with expertise in such adjustments.
Complaint: [redacted] The carpet was installed in September 2013. My first complaint was in September 2013. Thresholds were coming loose, carpet was pulling away from threshold areas. Staples were coming up everywhere. They temporarily fixed things and I still had the same existing problems. In May 2014 (less then a year later) the carpet was bunching up in different areas. They came, stretched an area, I was informed that house needed to be empty. Spoke with a rep who notated that I had to go out of town to care for my ill Mother, and could not give an exact time I would return. She said she would notate that and that there would be no charge for this service. I did schedule a restretch and cancelled that appt 2 weeks prior with someone named [redacted]. This is exactly what I'm talking about concerning this company. You call, they say they are rotating things and it never happens. On the day that was originally scheduled I had the carpet men call to say they were on their way, I explained I cancelled that appt. After that customer service called to ask how the service went. No one notated that I cancelled this service 2 weeks prior. Why would I pay over $270 when I found a professional for a fourth of that charge?? Fair price, I definitely think not. This company not only does not stand behind their work, they also have problems with the customer service department notating anything.
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/04/16) */
We appreciate the customer contacting us regarding her concerns. We offered to replace the carpet with the same dye lot and to replace the existing quarter rounds, per the customer's request. The customer has now requested to replace the carpet...
with vinyl. We will meet with the customer at her convenience to show vinyl samples. We appreciate the customer's feedback and look forward to amicably resolving this matter.