We appreciate the customer contacting us regarding their concerns.The local office has left several messages for the customer in an attempt to schedule an inspection. Our calls have so far not been returned.
We have made several attempts over the past few days to speak directly with the consumer. We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchase. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do have a concern about the seams in the hallway between bedrooms, and I am waiting to see if the will lay flat on their own before finishing this complaint.
Sincerely,
Patricia [redacted]
Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreement. The restretch is scheduled to be...
completed on August 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:I was never given a hundred...
dollar credit. I never used a credit card. I gave a check for payment and was told I would receive a check via mail. I have not. I was told that my check was suppose to be processed and given back to me the same day. It was not. Then I was told I would receive it via mail. I have not. This company has committed fraud. Processed my check for an amount that I did not write on the check and is refusing to make things right.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have ordered parts to service under warranty. We will contact the customer to schedule once the parts have been received from the manufacturer.
Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. Local office has spoken with the customer and scheduled for an internal inspection of the installed floor.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 5, 2017 and we have confirmed the customer is satisfied. We appreciate their feedback.
We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and we have agreed on an independent inspection of the installed flooring. The inspector with contact the customer directly to schedule.
We appreciate the customer contacting us regarding their concerns.The damages to the installed carpet were found to be site related. For customer satisfaction and goodwill, we have offered to replace the carpet at a discounted cost to the customer.
Complaint: [redacted]
I am rejecting this response because: A representative called, and left a voice message while I was at work on Friday. The representative stated they would call back on Monday (yesterday), and did not call as promised.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We discounted the order by $251.00 due to the inconvenience. The discount was applied before final payment & the customer paid the reduced balance as agreed. We thank the customer for their feedback and we look forward to...
working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, September 21st. We’ve spoken to the customer and confirmed their satisfaction. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lyndsay [redacted]
We appreciate the customer contacting us regarding their concerns. We inspected and have attempted to contact the customer by telephone and email to schedule repairs to the installed floor.
We appreciate the customer contacting us regarding their concerns.The local office has left several messages for the customer in an attempt to schedule an inspection. Our calls have so far not been returned.
We have made several attempts over the past few days to speak directly with the consumer. We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchase. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do have a concern about the seams in the hallway between bedrooms, and I am waiting to see if the will lay flat on their own before finishing this complaint.
Sincerely,
Patricia [redacted]
Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreement. The restretch is scheduled to be...
completed on August 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:I was never given a hundred...
dollar credit. I never used a credit card. I gave a check for payment and was told I would receive a check via mail. I have not. I was told that my check was suppose to be processed and given back to me the same day. It was not. Then I was told I would receive it via mail. I have not. This company has committed fraud. Processed my check for an amount that I did not write on the check and is refusing to make things right.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have ordered parts to service under warranty. We will contact the customer to schedule once the parts have been received from the manufacturer.
Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. Local office has spoken with the customer and scheduled for an internal inspection of the installed floor.
The installation was inspected and we are scheduled to service on March 17, 2017.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 5, 2017 and we have confirmed the customer is satisfied. We appreciate their feedback.
We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and we have agreed on an independent inspection of the installed flooring. The inspector with contact the customer directly to schedule.
We appreciate the customer contacting us regarding their concerns.The damages to the installed carpet were found to be site related. For customer satisfaction and goodwill, we have offered to replace the carpet at a discounted cost to the customer.
Complaint: [redacted]
I am rejecting this response because: A representative called, and left a voice message while I was at work on Friday. The representative stated they would call back on Monday (yesterday), and did not call as promised.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We discounted the order by $251.00 due to the inconvenience. The discount was applied before final payment & the customer paid the reduced balance as agreed. We thank the customer for their feedback and we look forward to...
working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, September 21st. We’ve spoken to the customer and confirmed their satisfaction. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lyndsay [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on August 22, 2017. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We inspected and have attempted to contact the customer by telephone and email to schedule repairs to the installed floor.