Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lyndsay [redacted]
Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreement. The restretch is scheduled to be...
completed on August 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 5, 2017 and we have confirmed the customer is satisfied. We appreciate their feedback.
Per the customer’s requested settlement, we have offered to replace the kitchen floor. They have now refused replacement. We are happy to move forward at the customer’s earliest convenience. If the customer would like to select another product for replacement, we would be happy to do that for the difference in the cost.
Revdex.com:
We have to reschedule the re-installation. I will be calling empire tomorrow (11/18/2015) to set up the rescheduled date. On Nov 2 it was raining so hard that the installer and I agreed that it would be impossible to do the install that day. The installer was very polite and considerate. I hope the reinstall goes as well and hope that I can get this same guy for the new scheduled install.
Mildred [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on October 1, 2016. We thank the customer for taking the time to provide feedback on their order.
Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and based on inspection, it was agreed to replace the installed floor under warranty.
Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding his concerns. The order has been cancelled, and the refund has been processed to the customer's credit card. If the customer is interested, the order can be reinstated. We appreciate the...
customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, September 21st. We’ve spoken to the customer and confirmed their satisfaction. We thank the customer for their feedback.
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do have a concern about the seams in the hallway between bedrooms, and I am waiting to see if the will lay flat on their own before finishing this complaint.
Sincerely,
Patricia [redacted]
We appreciate the customer contacting us regarding their concerns. We discounted the order by $251.00 due to the inconvenience. The discount was applied before final payment & the customer paid the reduced balance as agreed. We thank the customer for their feedback and we look forward to...
working with the customer on future home improvement projects.
Complaint: [redacted]
I am rejecting this response because:I was never given a hundred...
dollar credit. I never used a credit card. I gave a check for payment and was told I would receive a check via mail. I have not. I was told that my check was suppose to be processed and given back to me the same day. It was not. Then I was told I would receive it via mail. I have not. This company has committed fraud. Processed my check for an amount that I did not write on the check and is refusing to make things right.
Sincerely,
[redacted]
The local office spoke to the customer and agreed to reimburse the customer for the cost of the damaged vanity. We appreciate the customer’s feedback on their experience.
We’ve contacted the customer by telephone, and per their request, have settled the claim in exchange for a signed Agreement. The Agreement will be forwarded to the customer shortly, and the accommodation processed once signed and returned.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lyndsay [redacted]
Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to restretch the carpet and cover the cost of the carpet cleaning in exchange for a signed agreement. The restretch is scheduled to be...
completed on August 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 5, 2017 and we have confirmed the customer is satisfied. We appreciate their feedback.
Per the customer’s requested settlement, we have offered to replace the kitchen floor. They have now refused replacement. We are happy to move forward at the customer’s earliest convenience. If the customer would like to select another product for replacement, we would be happy to do that for the difference in the cost.
Revdex.com:
We have to reschedule the re-installation. I will be calling empire tomorrow (11/18/2015) to set up the rescheduled date. On Nov 2 it was raining so hard that the installer and I agreed that it would be impossible to do the install that day. The installer was very polite and considerate. I hope the reinstall goes as well and hope that I can get this same guy for the new scheduled install.
Mildred [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on October 1, 2016. We thank the customer for taking the time to provide feedback on their order.
We appreciate the customer contacting us regarding their concerns. Service was completed on June 24, 2017. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 22, 2017. We thank the customer for their feedback.
We have scheduled with the customer to inspect the installed carpet and replace the tack-strips and re-stretch carpet.
Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and based on inspection, it was agreed to replace the installed floor under warranty.
Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding his concerns. The order has been cancelled, and the refund has been processed to the customer's credit card. If the customer is interested, the order can be reinstated. We appreciate the...
customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, September 21st. We’ve spoken to the customer and confirmed their satisfaction. We thank the customer for their feedback.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I do have a concern about the seams in the hallway between bedrooms, and I am waiting to see if the will lay flat on their own before finishing this complaint.
Sincerely,
Patricia [redacted]
We appreciate the customer contacting us regarding their concerns. We discounted the order by $251.00 due to the inconvenience. The discount was applied before final payment & the customer paid the reduced balance as agreed. We thank the customer for their feedback and we look forward to...
working with the customer on future home improvement projects.
Complaint: [redacted]
I am rejecting this response because:I was never given a hundred...
dollar credit. I never used a credit card. I gave a check for payment and was told I would receive a check via mail. I have not. I was told that my check was suppose to be processed and given back to me the same day. It was not. Then I was told I would receive it via mail. I have not. This company has committed fraud. Processed my check for an amount that I did not write on the check and is refusing to make things right.
Sincerely,
[redacted]
The $200.00 refund was processed to the customer’s [redacted] finance account ending [redacted] on May 26, 2017.
The local office spoke to the customer and agreed to reimburse the customer for the cost of the damaged vanity. We appreciate the customer’s feedback on their experience.
We’ve contacted the customer by telephone, and per their request, have settled the claim in exchange for a signed Agreement. The Agreement will be forwarded to the customer shortly, and the accommodation processed once signed and returned.