this response because:
THey wanted me to pay 1500.00 to have new flooring installed. I should not have to pay for anything. We were made promises and blatantly lied to by the salesman and installer. We asked specifically about this issue and we're assured it would be covered if we ever had an issue. Paying more is unexceptable.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the service was completed and we have come to terms on a monetary accommodation. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We inspected and have attempted to contact the customer by telephone and email to schedule repairs to the installed floor.
We appreciate the customer contacting us regarding their concerns. We contracted for an independent inspection of the installed floor; the inspector found deficiencies with the installation. As such, we fully replaced the installed floor on September 1st, using an upgraded underlayment at no...
additional cost to the customer. We appreciate the customer’s feedback regarding their order.
We appreciate the customer contacting us regarding their concerns. The agreed refund has been processed to the customer’s finance account. Please allow 7-10 days to complete the posting process. We thank the customer for their feedback.
The customer refused replacement once the installers arrived on the scheduled date. We the offer of replacement is still available if the customer wishes to reconsider.
We appreciate the customer contacting us regarding their concerns. We installed a bath surround for the customer in June 2007. All installations carry a one (1) year labor warranty. We were initially contacted approximately seven (7) years after installation in December 2014. We advised...
the customer at that time we no longer serviced or installed bath products. The manufacturer provides a limited lifetime warranty on the surround itself, but plumbing or other repairs are the responsibility of the customer. The customer declined to file a claim at that time. The local office spoke to the customer upon receipt of the complaint and the customer agreed to allow us to assist in filing a claim with the manufacturer.
We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and will issue a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and service is scheduled for Monday, August 14th.
We appreciate the customer contacting us regarding their concerns.
The customer requested all new tack-strip and to upgraded the padding. For customer satisfaction, we agreed to these services at no additional cost to the customer. Services were completed on July 14th
Initial Business Response /* (1000, 10, 2015/04/22) */
We appreciate the customer contacting us regarding her concerns. We regret that the installation was not completed as scheduled. We have spoken with the customer and advised that, per her request, the order has been cancelled and the refund for...
the deposit has been processed. The refund check will be sent to her provided mailing address within 10 to 15 business days.
We appreciate the customer contacting us regarding their concerns. The local office manager spoke with the customer and we have offered to replace the carpet under warranty with a new style of carpet. The customer is scheduled to review samples on Friday February 3rd.
We appreciate the customer contacting us regarding their concerns. The customer’s carpet order was found to have a manufacturing defect in the material. As such, we have offered full replacement under the manufacturer’s warranty. The customer has requested a refund, rather than...
replacement. While the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is”. We are aware of no defects with the laminate flooring, and the laminate is not involved with the warranty claim.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and provided the financing paperwork she has requested. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding his concerns. The installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfied. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting...
this response because:
THey wanted me to pay 1500.00 to have new flooring installed. I should not have to pay for anything. We were made promises and blatantly lied to by the salesman and installer. We asked specifically about this issue and we're assured it would be covered if we ever had an issue. Paying more is unexceptable.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the service was completed and we have come to terms on a monetary accommodation. We appreciate the customer’s feedback and consider this matter resolved.
Inspection is scheduled for August 11, 2017.
We appreciate the customer contacting us regarding their concerns. We inspected and have attempted to contact the customer by telephone and email to schedule repairs to the installed floor.
We appreciate the customer contacting us regarding their concerns. We contracted for an independent inspection of the installed floor; the inspector found deficiencies with the installation. As such, we fully replaced the installed floor on September 1st, using an upgraded underlayment at no...
additional cost to the customer. We appreciate the customer’s feedback regarding their order.
We appreciate the customer contacting us regarding their concerns. The agreed refund has been processed to the customer’s finance account. Please allow 7-10 days to complete the posting process. We thank the customer for their feedback.
The customer refused replacement once the installers arrived on the scheduled date. We the offer of replacement is still available if the customer wishes to reconsider.
We appreciate the customer contacting us regarding their concerns. The agreed upon refund has been issued. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We installed a bath surround for the customer in June 2007. All installations carry a one (1) year labor warranty. We were initially contacted approximately seven (7) years after installation in December 2014. We advised...
the customer at that time we no longer serviced or installed bath products. The manufacturer provides a limited lifetime warranty on the surround itself, but plumbing or other repairs are the responsibility of the customer. The customer declined to file a claim at that time. The local office spoke to the customer upon receipt of the complaint and the customer agreed to allow us to assist in filing a claim with the manufacturer.
We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and will issue a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and service is scheduled for Monday, August 14th.
We appreciate the customer contacting us regarding their concerns.
The customer requested all new tack-strip and to upgraded the padding. For customer satisfaction, we agreed to these services at no additional cost to the customer. Services were completed on July 14th
Initial Business Response /* (1000, 10, 2015/04/22) */
We appreciate the customer contacting us regarding her concerns. We regret that the installation was not completed as scheduled. We have spoken with the customer and advised that, per her request, the order has been cancelled and the refund for...
the deposit has been processed. The refund check will be sent to her provided mailing address within 10 to 15 business days.
We appreciate the customer contacting us regarding their concerns. The local office manager spoke with the customer and we have offered to replace the carpet under warranty with a new style of carpet. The customer is scheduled to review samples on Friday February 3rd.
We appreciate the customer contacting us regarding their concerns. The customer’s carpet order was found to have a manufacturing defect in the material. As such, we have offered full replacement under the manufacturer’s warranty. The customer has requested a refund, rather than...
replacement. While the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is”. We are aware of no defects with the laminate flooring, and the laminate is not involved with the warranty claim.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and provided the financing paperwork she has requested. We appreciate the customer’s feedback and consider this matter resolved.
The local office has left several messages for the customer to discuss their concerns. We have not yet received a reply to our attempts to contact.
We appreciate the customer contacting us regarding their concerns.
We were able to reach an amicable resolution for a partial discount in lieu of additional service. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding his concerns. The installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfied. We appreciate the customer’s feedback and look forward to amicably resolving this matter.