We appreciate the customer contacting us regarding their concerns. The local office computed the cost for the hallway entrance which was not completed, $150.00. We have offered to complete the service, but the customer declined. We are refunding the $150.00.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and based on inspection, it was agreed to replace the installed floor under warranty.
this response because:
THey wanted me to pay 1500.00 to have new flooring installed. I should not have to pay for anything. We were made promises and blatantly lied to by the salesman and installer. We asked specifically about this issue and we're assured it would be covered if we ever had an issue. Paying more is unexceptable.
Sincerely,
[redacted]
this response because:From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Thursday, April 21, 2016 3:30 PM To: Customer Relations <[email protected]> Subject: [redacted] - claim # [redacted] called on April 12th, 4:31 pm, asking if we would allow Empire to get some more cleaning estimates. We said they could, he stated that Empire would be having some companies call us.None of the other issues were discussed and we have not gotten any calls from Empire or any cleaning companies.[redacted]
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding his concerns. The order has been cancelled, and the refund has been processed to the customer's credit card. If the customer is interested, the order can be reinstated. We appreciate the...
customer's feedback and look forward to amicably resolving this matter.
The customer refused replacement once the installers arrived on the scheduled date. We the offer of replacement is still available if the customer wishes to reconsider.
Initial Business Response /* (1000, 15, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled to be completed on July 16, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...
We appreciate the customer contacting us regarding his concerns. The installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfied. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me.
Finally, after 2 and 1/2 months waiting, Empire Today sent a service technician to complete my tile job. Thanks to the Revdex.com for your assistance! After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention. As a repeat Empire Today customer, I expected much better service. They now get an F in my book.Thanks again Revdex.com and you are welcome to post my grade on your website about this company. They no longer deserve a star rating.Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We spoke with the customer on November 2nd and advised that he has been approved for two (2) gift cards. Gift cards are handled by a 3rd party vendor, Please allow up to 15 business days to receive. We thank the customer for their...
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and service is scheduled for Monday, August 14th.
Complaint: [redacted] The carpet was installed in September 2013. My first complaint was in September 2013. Thresholds were coming loose, carpet was pulling away from threshold areas. Staples were coming up everywhere. They temporarily fixed things and I still had the same existing problems. In May 2014 (less then a year later) the carpet was bunching up in different areas. They came, stretched an area, I was informed that house needed to be empty. Spoke with a rep who notated that I had to go out of town to care for my ill Mother, and could not give an exact time I would return. She said she would notate that and that there would be no charge for this service. I did schedule a restretch and cancelled that appt 2 weeks prior with someone named [redacted]. This is exactly what I'm talking about concerning this company. You call, they say they are rotating things and it never happens. On the day that was originally scheduled I had the carpet men call to say they were on their way, I explained I cancelled that appt. After that customer service called to ask how the service went. No one notated that I cancelled this service 2 weeks prior. Why would I pay over $270 when I found a professional for a fourth of that charge?? Fair price, I definitely think not. This company not only does not stand behind their work, they also have problems with the customer service department notating anything.
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/01/08) */
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and offered a replacement at a discounted cost. The customer has accepted this offer. We appreciate the customer's feedback and look...
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and provided the financing paperwork she has requested. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The local office manager spoke with the customer and we have offered to replace the carpet under warranty with a new style of carpet. The customer is scheduled to review samples on Friday February 3rd.
We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and will issue a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We contracted for an independent inspection of the installed floor; the inspector found deficiencies with the installation. As such, we fully replaced the installed floor on September 1st, using an upgraded underlayment at no...
additional cost to the customer. We appreciate the customer’s feedback regarding their order.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and sent her the requested documentation on her product. We have also followed up with the customer to ensure she received the information. We appreciate the customer's feedback and look forward to...
We appreciate the customer contacting us regarding their concerns. We spoke with the customer and agreed to remove the carpet and issue a full refund in exchange for a signed agreement. We are currently waiting on the agreement and will schedule the removal once received.
We appreciate the customer contacting us regarding their concerns. The local office computed the cost for the hallway entrance which was not completed, $150.00. We have offered to complete the service, but the customer declined. We are refunding the $150.00.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and based on inspection, it was agreed to replace the installed floor under warranty.
Complaint: [redacted]
I am rejecting...
this response because:
THey wanted me to pay 1500.00 to have new flooring installed. I should not have to pay for anything. We were made promises and blatantly lied to by the salesman and installer. We asked specifically about this issue and we're assured it would be covered if we ever had an issue. Paying more is unexceptable.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting...
this response because:From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Thursday, April 21, 2016 3:30 PM To: Customer Relations <[email protected]> Subject: [redacted] - claim # [redacted] called on April 12th, 4:31 pm, asking if we would allow Empire to get some more cleaning estimates. We said they could, he stated that Empire would be having some companies call us.None of the other issues were discussed and we have not gotten any calls from Empire or any cleaning companies.[redacted]
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding his concerns. The order has been cancelled, and the refund has been processed to the customer's credit card. If the customer is interested, the order can be reinstated. We appreciate the...
customer's feedback and look forward to amicably resolving this matter.
Service is scheduled for this Saturday March 18th.
The customer refused replacement once the installers arrived on the scheduled date. We the offer of replacement is still available if the customer wishes to reconsider.
Initial Business Response /* (1000, 15, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled to be completed on July 16, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...
matter.
We appreciate the customer contacting us regarding his concerns. The installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfied. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me.
Finally, after 2 and 1/2 months waiting, Empire Today sent a service technician to complete my tile job. Thanks to the Revdex.com for your assistance! After many calls to Empire Today including the GM of the San Antonio region and calls to the Corporate Office, the Revdex.com got their attention. As a repeat Empire Today customer, I expected much better service. They now get an F in my book.Thanks again Revdex.com and you are welcome to post my grade on your website about this company. They no longer deserve a star rating.Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We spoke with the customer on November 2nd and advised that he has been approved for two (2) gift cards. Gift cards are handled by a 3rd party vendor, Please allow up to 15 business days to receive. We thank the customer for their...
feedback regarding their order.
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and service is scheduled for Monday, August 14th.
Complaint: [redacted] The carpet was installed in September 2013. My first complaint was in September 2013. Thresholds were coming loose, carpet was pulling away from threshold areas. Staples were coming up everywhere. They temporarily fixed things and I still had the same existing problems. In May 2014 (less then a year later) the carpet was bunching up in different areas. They came, stretched an area, I was informed that house needed to be empty. Spoke with a rep who notated that I had to go out of town to care for my ill Mother, and could not give an exact time I would return. She said she would notate that and that there would be no charge for this service. I did schedule a restretch and cancelled that appt 2 weeks prior with someone named [redacted]. This is exactly what I'm talking about concerning this company. You call, they say they are rotating things and it never happens. On the day that was originally scheduled I had the carpet men call to say they were on their way, I explained I cancelled that appt. After that customer service called to ask how the service went. No one notated that I cancelled this service 2 weeks prior. Why would I pay over $270 when I found a professional for a fourth of that charge?? Fair price, I definitely think not. This company not only does not stand behind their work, they also have problems with the customer service department notating anything.
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/01/08) */
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and offered a replacement at a discounted cost. The customer has accepted this offer. We appreciate the customer's feedback and look...
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and provided the financing paperwork she has requested. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The local office manager spoke with the customer and we have offered to replace the carpet under warranty with a new style of carpet. The customer is scheduled to review samples on Friday February 3rd.
We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and will issue a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We contracted for an independent inspection of the installed floor; the inspector found deficiencies with the installation. As such, we fully replaced the installed floor on September 1st, using an upgraded underlayment at no...
additional cost to the customer. We appreciate the customer’s feedback regarding their order.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and sent her the requested documentation on her product. We have also followed up with the customer to ensure she received the information. We appreciate the customer's feedback and look forward to...
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We spoke with the customer and agreed to remove the carpet and issue a full refund in exchange for a signed agreement. We are currently waiting on the agreement and will schedule the removal once received.