Thank you for contacting us regarding your concerns. The local office spoke with the customer regarding the issues. The customer has not yet has a professional cleaning of the carpet as required by the manufacturer to file a claim under warranty. We have recommend that the customer have the...
Complaint: [redacted]
I am rejecting this response because: it took almost a m9nth for Empire to respond to my request. during this long interval...
I received phone calls from sales wanting to set up appointments for new blinds! also a salesman came to my home to talk about new blinds when I specifically stated the appointment was for damaged existing blinds! Empire doesn't know how to communicate with each department not customers. Lots of complaints on Revdex.com website state the same concerns.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Damage to the installed flooring are not covered by warranty. The local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution.
Initial Business Response /* (1000, 5, 2015/06/05) */
We appreciate the customer contacting us regarding her concerns. The installation was completed on May 29, 2015, and the customer has advised that she is satisfied. We appreciate the customer's feedback and hope to assist her with future home...
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and replacement is scheduled for Saturday, July 29th.
We appreciate the customer contacting us regarding her concerns. We have advised the customer that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss the...
results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the hardwood flooring. The certified inspection is yet to be scheduled. Once we have results we...
will discuss the findings with the customer. We have also agreed to review estimates submitted by the customer regarding damages that occurred during installation for possible compensation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The agreed upon credit was issued on December 6th. We thank the customer for their feedback regarding their experience.
I have not received the documents the company promised to send to me NOR have they scheduled a inspection. omplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We appreciate the customer’s feedback. Service was completed on October 14th as scheduled. We have also discounted the order with the agreement of the customer. We thank the customer for their feedback.
Initial Business Response /* (1000, 5, 2015/08/07) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a replacement. We will be contacting the customer to schedule an appointment to select a new style for replacement at her...
convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have also offered to replace the carpet in the other rooms at cost because the new carpet won't match the other rooms.
Final Business Response /* (4000, 9, 2015/08/14) */
We have spoken with the customer and the replacement and new installation are both scheduled for August 25, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 11, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company went above and beyond to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as they follow through with the agreed upon work.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Iwill be discussing the complaint further with [redacted] at Empire-today. Feel we will come to an agreement after all protocols have been acted on.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the repairs for May 13, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Deborah [redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 18, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for payment. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, customer representative was very sarcastic and unreasonable. I will notify friends to stay far away from Empire for any and all carpet/flooring needs. Worst company ever.
Sincerely,
[redacted]
Thank you for contacting us regarding your concerns. The local office spoke with the customer regarding the issues. The customer has not yet has a professional cleaning of the carpet as required by the manufacturer to file a claim under warranty. We have recommend that the customer have the...
carpet cleaned as soon as possible.
Complaint: [redacted]
I am rejecting this response because: it took almost a m9nth for Empire to respond to my request. during this long interval...
I received phone calls from sales wanting to set up appointments for new blinds! also a salesman came to my home to talk about new blinds when I specifically stated the appointment was for damaged existing blinds! Empire doesn't know how to communicate with each department not customers. Lots of complaints on Revdex.com website state the same concerns.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Damage to the installed flooring are not covered by warranty. The local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution.
Initial Business Response /* (1000, 5, 2015/06/05) */
We appreciate the customer contacting us regarding her concerns. The installation was completed on May 29, 2015, and the customer has advised that she is satisfied. We appreciate the customer's feedback and hope to assist her with future home...
improvement projects.
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and replacement is scheduled for Saturday, July 29th.
We were able to reach an amicable resolution to this matter with the customer. We appreciate the feedback.
We appreciate the customer contacting us regarding her concerns. We have advised the customer that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss the...
results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the hardwood flooring. The certified inspection is yet to be scheduled. Once we have results we...
will discuss the findings with the customer. We have also agreed to review estimates submitted by the customer regarding damages that occurred during installation for possible compensation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The agreed upon credit was issued on December 6th. We thank the customer for their feedback regarding their experience.
I have not received the documents the company promised to send to me NOR have they scheduled a inspection. omplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We appreciate the customer’s feedback. Service was completed on October 14th as scheduled. We have also discounted the order with the agreement of the customer. We thank the customer for their feedback.
Initial Business Response /* (1000, 5, 2015/08/07) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a replacement. We will be contacting the customer to schedule an appointment to select a new style for replacement at her...
convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have also offered to replace the carpet in the other rooms at cost because the new carpet won't match the other rooms.
Final Business Response /* (4000, 9, 2015/08/14) */
We have spoken with the customer and the replacement and new installation are both scheduled for August 25, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 11, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company went above and beyond to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as they follow through with the agreed upon work.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Iwill be discussing the complaint further with [redacted] at Empire-today. Feel we will come to an agreement after all protocols have been acted on.
Sincerely,
[redacted]
We await the customer’s reply to schedule a date for replacement.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the repairs for May 13, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Deborah [redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 18, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for payment. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, customer representative was very sarcastic and unreasonable. I will notify friends to stay far away from Empire for any and all carpet/flooring needs. Worst company ever.
Sincerely,
[redacted]