We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Tuesday, April 4, 2017.
We appreciate the customer contacting us regarding their concerns. Damage to the installed flooring are not covered by warranty. The local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer. The engineered hardwood flooring is a natural product, and as such will have variations in the woodgrain, color, and tone. We have offered to repair, but the customer has declined...
the new material based on the natural variation of the wood product.
Complaint: [redacted]
I am rejecting this response because: I received a response from Empire Carpet on July 7th, the day following this complaint. I was told they would be ordering this carpet and would call me within a couple days to let me know when it would be arriving. I have called and left 2 messages with [redacted] over the past 2 weeks with no response. It has been 20 days since I have heard from this company. This is unacceptable. This is the same situation we dealt with before and it took an entire year to get our carpet replaced.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to discount the open balance with a signed agreement. The customer accepted this offer, returned the agreement, and made the remaining payment as agreed. We thank the customer for...
their feedback and understand this matter is resolved.
We appreciate the customer contacting us regarding their concerns. We have informed the customer that we will process the agreed additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
I have not received the documents the company promised to send to me NOR have they scheduled a inspection. omplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns.
We regret the delays in completing the installation, and any inconvenience that
occurred as a result. The installation is scheduled to be completed on November
12, 2015. We appreciate the customer’s feedback and look forward to...
We appreciate the customer contacting us regarding her concerns. We have advised the customer that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss the...
results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office spoke to the customer on March 2nd. The customer’s carpet was installed in 2014; as such it is outside the one (1) year labor warranty. Further, the customer advises they have never had the carpet professionally cleaned. This is needed to keep the manufacturer’s warranty...
active. For customer satisfaction and goodwill, we have agreed to stretch the customer’s carpet one time at no cost. The customer has scheduled for Saturday March 18th.
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and replacement is scheduled for Saturday, July 29th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as they follow through with the agreed upon work.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, customer representative was very sarcastic and unreasonable. I will notify friends to stay far away from Empire for any and all carpet/flooring needs. Worst company ever.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and confirmed that she has received the refund check. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is the same as the original agreement on the flooring.
Sincerely,
[redacted]
Complaint: 10885738
I am rejecting this response because: Empire insist that my complaints started after the pipe burst and that is not the case. My complaint is the material I chose was not installed. I was only shown the color and not able to inspect the wood. I admit the fault on my part that I should have insist so but thought I had no worries because it was Empire. No moisture test was conducted prior to the installation. I made over 5 complaints to Empire about the quality of the wood and the workmanship well before the water damage it just so happen to burst during my complaining. Empire refuse to admit the salesperson wrote down the wrong product I agreed to and insist they are correct when as the customer I have no defense against them. I feel like I am being bullied and they are twisting my complaint as to I am only complaining after the water damage when that is not the case. I am complaining that I should have gotten the product I asked for and that even after they installed the floor I had to make phone calls because their was too much glue left behind and their was a plank damaged in which the worker insist on making me agree that he had fixed it when he did not. By the time I was available for him to come back out the pipe burst. I have declined their work because they will not accept responsibility for their fault and do not wish to go thru problem after problem with these guys. Empire acts as if everything was done correctly and it was not. The moisture test was not conducted and regardless if the floor would have been saved the moisture in the house would have still been too much and they would have discovered that if they would have did it first. I am only one person asking for a refund and I see absolutely no reason why I should have to go thru so much trouble for a refund. It is clear I was overcharged for a product I did not ask for. Empire way of doing business is not what I expected. I am simply asking for compensation for Empire to accept their fault. I agreed and signed the paperwork because I just wanted to get the floor done and over with because I had some set backs and just wanted the floor completed. I really though I had contracted an honest company that I had nothing to worry about but would have been better off getting someone from Home Depot. I also checked the price of the wood and was told it was a special order because it was very thin and flimsy. I was told by the clerk the wood was $2.19 sq ft. and I had the nerve to think I was getting quality for such an expense price.
Sincerely,
Alice [redacted]
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and agreed to an amicable resolution to the customer’s concerns. We thank the customer for their feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for payment. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We have offered the customer replacement at no additional cost in exchange for a signed agreement, or service. The customer agreed to service, but refused to allow the installers to address the floor demanding a full refund. The...
offer to fully replace the floor in exchange for a signed agreement is still available if the customer would reconsider. We look forward to a positive response to our offers.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Tuesday, April 4, 2017.
We appreciate the customer contacting us regarding their concerns. Damage to the installed flooring are not covered by warranty. The local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer. The engineered hardwood flooring is a natural product, and as such will have variations in the woodgrain, color, and tone. We have offered to repair, but the customer has declined...
the new material based on the natural variation of the wood product.
Complaint: [redacted]
I am rejecting this response because: I received a response from Empire Carpet on July 7th, the day following this complaint. I was told they would be ordering this carpet and would call me within a couple days to let me know when it would be arriving. I have called and left 2 messages with [redacted] over the past 2 weeks with no response. It has been 20 days since I have heard from this company. This is unacceptable. This is the same situation we dealt with before and it took an entire year to get our carpet replaced.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to discount the open balance with a signed agreement. The customer accepted this offer, returned the agreement, and made the remaining payment as agreed. We thank the customer for...
their feedback and understand this matter is resolved.
We appreciate the customer contacting us regarding their concerns. We have informed the customer that we will process the agreed additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
I have not received the documents the company promised to send to me NOR have they scheduled a inspection. omplaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns.
We regret the delays in completing the installation, and any inconvenience that
occurred as a result. The installation is scheduled to be completed on November
12, 2015. We appreciate the customer’s feedback and look forward to...
amicably
resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have advised the customer that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss the...
results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office spoke to the customer on March 2nd. The customer’s carpet was installed in 2014; as such it is outside the one (1) year labor warranty. Further, the customer advises they have never had the carpet professionally cleaned. This is needed to keep the manufacturer’s warranty...
active. For customer satisfaction and goodwill, we have agreed to stretch the customer’s carpet one time at no cost. The customer has scheduled for Saturday March 18th.
We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and replacement is scheduled for Saturday, July 29th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as they follow through with the agreed upon work.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, customer representative was very sarcastic and unreasonable. I will notify friends to stay far away from Empire for any and all carpet/flooring needs. Worst company ever.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and confirmed that she has received the refund check. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is the same as the original agreement on the flooring.
Sincerely,
[redacted]
Complaint: 10885738
I am rejecting this response because: Empire insist that my complaints started after the pipe burst and that is not the case. My complaint is the material I chose was not installed. I was only shown the color and not able to inspect the wood. I admit the fault on my part that I should have insist so but thought I had no worries because it was Empire. No moisture test was conducted prior to the installation. I made over 5 complaints to Empire about the quality of the wood and the workmanship well before the water damage it just so happen to burst during my complaining. Empire refuse to admit the salesperson wrote down the wrong product I agreed to and insist they are correct when as the customer I have no defense against them. I feel like I am being bullied and they are twisting my complaint as to I am only complaining after the water damage when that is not the case. I am complaining that I should have gotten the product I asked for and that even after they installed the floor I had to make phone calls because their was too much glue left behind and their was a plank damaged in which the worker insist on making me agree that he had fixed it when he did not. By the time I was available for him to come back out the pipe burst. I have declined their work because they will not accept responsibility for their fault and do not wish to go thru problem after problem with these guys. Empire acts as if everything was done correctly and it was not. The moisture test was not conducted and regardless if the floor would have been saved the moisture in the house would have still been too much and they would have discovered that if they would have did it first. I am only one person asking for a refund and I see absolutely no reason why I should have to go thru so much trouble for a refund. It is clear I was overcharged for a product I did not ask for. Empire way of doing business is not what I expected. I am simply asking for compensation for Empire to accept their fault. I agreed and signed the paperwork because I just wanted to get the floor done and over with because I had some set backs and just wanted the floor completed. I really though I had contracted an honest company that I had nothing to worry about but would have been better off getting someone from Home Depot. I also checked the price of the wood and was told it was a special order because it was very thin and flimsy. I was told by the clerk the wood was $2.19 sq ft. and I had the nerve to think I was getting quality for such an expense price.
Sincerely,
Alice [redacted]
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and agreed to an amicable resolution to the customer’s concerns. We thank the customer for their feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns. At the customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for payment. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We have offered the customer replacement at no additional cost in exchange for a signed agreement, or service. The customer agreed to service, but refused to allow the installers to address the floor demanding a full refund. The...
offer to fully replace the floor in exchange for a signed agreement is still available if the customer would reconsider. We look forward to a positive response to our offers.