Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on October 12th and 13th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs have now been completed. For customer satisfaction and good will, we also offered the...
customer a partial refund. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/04/15) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial refund in exchange for a signed release. The customer accepted this offer. We appreciate the customer's feedback and look...
forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They worded their contract incorrectly & are supposed to rewrite it & submit it to us in order to resolve this issue. The contract is for refund to us for unsatisfactory product that was installed & no product that was of our interest to replace it.
Final Business Response /* (4000, 9, 2015/04/24) */
The customer has requested to replace her carpet with an upgraded style. We have sent the customer samples so that she can select a new style. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer contacting us with their concerns. Service has been completed as agreed and the customer also confirmed receipt of the payment for damages.
[redacted]
I am rejecting this response because: we are not pleased with the final result, we are just settling with it. The stress and hassle was undesireble. We regret ever contracting empire. We will not recomend. empire. We will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of 6500 dollars. Empire did refund for the toilots however we got the short end and lost and are not coming out whole.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection for Wednesday June 7th.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and, we are offering to waive the amount still owed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: 10885738
I am rejecting this response because: Empire insist that my complaints started after the pipe burst and that is not the case. My complaint is the material I chose was not installed. I was only shown the color and not able to inspect the wood. I admit the fault on my part that I should have insist so but thought I had no worries because it was Empire. No moisture test was conducted prior to the installation. I made over 5 complaints to Empire about the quality of the wood and the workmanship well before the water damage it just so happen to burst during my complaining. Empire refuse to admit the salesperson wrote down the wrong product I agreed to and insist they are correct when as the customer I have no defense against them. I feel like I am being bullied and they are twisting my complaint as to I am only complaining after the water damage when that is not the case. I am complaining that I should have gotten the product I asked for and that even after they installed the floor I had to make phone calls because their was too much glue left behind and their was a plank damaged in which the worker insist on making me agree that he had fixed it when he did not. By the time I was available for him to come back out the pipe burst. I have declined their work because they will not accept responsibility for their fault and do not wish to go thru problem after problem with these guys. Empire acts as if everything was done correctly and it was not. The moisture test was not conducted and regardless if the floor would have been saved the moisture in the house would have still been too much and they would have discovered that if they would have did it first. I am only one person asking for a refund and I see absolutely no reason why I should have to go thru so much trouble for a refund. It is clear I was overcharged for a product I did not ask for. Empire way of doing business is not what I expected. I am simply asking for compensation for Empire to accept their fault. I agreed and signed the paperwork because I just wanted to get the floor done and over with because I had some set backs and just wanted the floor completed. I really though I had contracted an honest company that I had nothing to worry about but would have been better off getting someone from Home Depot. I also checked the price of the wood and was told it was a special order because it was very thin and flimsy. I was told by the clerk the wood was $2.19 sq ft. and I had the nerve to think I was getting quality for such an expense price.
Sincerely,
Alice [redacted]
Our internal inspection found no defects with the carpet, as such we are unable to file a claim under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet at no cost to the customer. Our offer to replace the carpet with an upgraded style at no additional cost is still available if the customer wishes to reconsider. We appreciate the customer’s feedback on their experience.
Complaint: 11771926
I am rejecting this response because: I disagree with empiretoday current offer I have been back and forth with this company every sense September 2016, I am requesting mediation in effort to resolve this situation. Thanks Renee [redacted]
Sincerely,
Renee [redacted]
We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit. We have contacted the customer to inform them of the cancellation. The customer has confirmed they received...
their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone and email to
discuss the options for a replacement, but we have not yet heard back from her.
We look forward to hearing back from the customer amicably resolving...
We corresponded with the customer by telephone and email on July 26th and we were advised that this issue is not related to any order or account with our company.
Complaint: [redacted]
I am rejecting this response because: I received a call from...
[redacted] and responded. I also responded to the corporate office via email. [redacted] made a home visit and offered to repair the carpet. I am still waiting to hear back to schedule the repair.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to my credit card company this dispute has already been resolved.
Thank you.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have an appointment on June 23, 2016 for a member of management to inspect the installation. We have also agreed to discuss a monetary accommodation once repairs have been completed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response...
because:
Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL [redacted]. The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $560. To date, I have received a partial payment of $185.52 and can't get a firm timeframe of when the remainder will be issued. You resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $374.48
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and confirmed that she has received the refund check. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on October 12th and 13th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs have now been completed. For customer satisfaction and good will, we also offered the...
customer a partial refund. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/04/15) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial refund in exchange for a signed release. The customer accepted this offer. We appreciate the customer's feedback and look...
forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They worded their contract incorrectly & are supposed to rewrite it & submit it to us in order to resolve this issue. The contract is for refund to us for unsatisfactory product that was installed & no product that was of our interest to replace it.
Final Business Response /* (4000, 9, 2015/04/24) */
The customer has requested to replace her carpet with an upgraded style. We have sent the customer samples so that she can select a new style. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer contacting us with their concerns. Service has been completed as agreed and the customer also confirmed receipt of the payment for damages.
Complaint:...
[redacted]
I am rejecting this response because: we are not pleased with the final result, we are just settling with it. The stress and hassle was undesireble. We regret ever contracting empire. We will not recomend. empire. We will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of 6500 dollars. Empire did refund for the toilots however we got the short end and lost and are not coming out whole.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection for Wednesday June 7th.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and, we are offering to waive the amount still owed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: 10885738
I am rejecting this response because: Empire insist that my complaints started after the pipe burst and that is not the case. My complaint is the material I chose was not installed. I was only shown the color and not able to inspect the wood. I admit the fault on my part that I should have insist so but thought I had no worries because it was Empire. No moisture test was conducted prior to the installation. I made over 5 complaints to Empire about the quality of the wood and the workmanship well before the water damage it just so happen to burst during my complaining. Empire refuse to admit the salesperson wrote down the wrong product I agreed to and insist they are correct when as the customer I have no defense against them. I feel like I am being bullied and they are twisting my complaint as to I am only complaining after the water damage when that is not the case. I am complaining that I should have gotten the product I asked for and that even after they installed the floor I had to make phone calls because their was too much glue left behind and their was a plank damaged in which the worker insist on making me agree that he had fixed it when he did not. By the time I was available for him to come back out the pipe burst. I have declined their work because they will not accept responsibility for their fault and do not wish to go thru problem after problem with these guys. Empire acts as if everything was done correctly and it was not. The moisture test was not conducted and regardless if the floor would have been saved the moisture in the house would have still been too much and they would have discovered that if they would have did it first. I am only one person asking for a refund and I see absolutely no reason why I should have to go thru so much trouble for a refund. It is clear I was overcharged for a product I did not ask for. Empire way of doing business is not what I expected. I am simply asking for compensation for Empire to accept their fault. I agreed and signed the paperwork because I just wanted to get the floor done and over with because I had some set backs and just wanted the floor completed. I really though I had contracted an honest company that I had nothing to worry about but would have been better off getting someone from Home Depot. I also checked the price of the wood and was told it was a special order because it was very thin and flimsy. I was told by the clerk the wood was $2.19 sq ft. and I had the nerve to think I was getting quality for such an expense price.
Sincerely,
Alice [redacted]
Our internal inspection found no defects with the carpet, as such we are unable to file a claim under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet at no cost to the customer. Our offer to replace the carpet with an upgraded style at no additional cost is still available if the customer wishes to reconsider. We appreciate the customer’s feedback on their experience.
Complaint: 11771926
I am rejecting this response because: I disagree with empiretoday current offer I have been back and forth with this company every sense September 2016, I am requesting mediation in effort to resolve this situation. Thanks Renee [redacted]
Sincerely,
Renee [redacted]
We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit. We have contacted the customer to inform them of the cancellation. The customer has confirmed they received...
their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone and email to
discuss the options for a replacement, but we have not yet heard back from her.
We look forward to hearing back from the customer amicably resolving...
this
matter.
We corresponded with the customer by telephone and email on July 26th and we were advised that this issue is not related to any order or account with our company.
Complaint: [redacted]
I am rejecting this response because: I received a call from...
[redacted] and responded. I also responded to the corporate office via email. [redacted] made a home visit and offered to repair the carpet. I am still waiting to hear back to schedule the repair.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to my credit card company this dispute has already been resolved.
Thank you.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have an appointment on June 23, 2016 for a member of management to inspect the installation. We have also agreed to discuss a monetary accommodation once repairs have been completed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response...
because:
Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL [redacted]. The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $560. To date, I have received a partial payment of $185.52 and can't get a firm timeframe of when the remainder will be issued. You resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $374.48
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and confirmed that she has received the refund check. We appreciate the customer’s feedback and look forward to amicably resolving this matter.