Complaint: [redacted]
I am rejecting this response because: Iwill be discussing the complaint further with [redacted] at Empire-today. Feel we will come to an agreement after all protocols have been acted on.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenience. We apologize for the inconvenience this matter caused.
[redacted]
I am rejecting this response because: we are not pleased with the final result, we are just settling with it. The stress and hassle was undesireble. We regret ever contracting empire. We will not recomend. empire. We will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of 6500 dollars. Empire did refund for the toilots however we got the short end and lost and are not coming out whole.
Sincerely,
[redacted]
We corresponded with the customer by telephone and email on July 26th and we were advised that this issue is not related to any order or account with our company.
Initial Business Response /* (1000, 5, 2015/04/15) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial refund in exchange for a signed release. The customer accepted this offer. We appreciate the customer's feedback and look...
forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They worded their contract incorrectly & are supposed to rewrite it & submit it to us in order to resolve this issue. The contract is for refund to us for unsatisfactory product that was installed & no product that was of our interest to replace it.
Final Business Response /* (4000, 9, 2015/04/24) */
The customer has requested to replace her carpet with an upgraded style. We have sent the customer samples so that she can select a new style. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 18, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. Service was completed on October 12th and 13th. We thank the customer for their feedback.
Complaint: [redacted]
I am rejecting this response...
because:
Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL [redacted]. The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $560. To date, I have received a partial payment of $185.52 and can't get a firm timeframe of when the remainder will be issued. You resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $374.48
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to my credit card company this dispute has already been resolved.
Thank you.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the repairs for May 13, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Our internal inspection found no defects with the carpet, as such we are unable to file a claim under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet at no cost to the customer. Our offer to replace the carpet with an upgraded style at no additional cost is still available if the customer wishes to reconsider. We appreciate the customer’s feedback on their experience.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection for Wednesday June 7th.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and, we are offering to waive the amount still owed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Deborah [redacted]
We appreciate the customer contacting us with their concerns. Service has been completed as agreed and the customer also confirmed receipt of the payment for damages.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs have now been completed. For customer satisfaction and good will, we also offered the...
customer a partial refund. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone and email to
discuss the options for a replacement, but we have not yet heard back from her.
We look forward to hearing back from the customer amicably resolving...
Complaint: [redacted]
I am rejecting this response because: Iwill be discussing the complaint further with [redacted] at Empire-today. Feel we will come to an agreement after all protocols have been acted on.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenience. We apologize for the inconvenience this matter caused.
Complaint:...
[redacted]
I am rejecting this response because: we are not pleased with the final result, we are just settling with it. The stress and hassle was undesireble. We regret ever contracting empire. We will not recomend. empire. We will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of 6500 dollars. Empire did refund for the toilots however we got the short end and lost and are not coming out whole.
Sincerely,
[redacted]
We corresponded with the customer by telephone and email on July 26th and we were advised that this issue is not related to any order or account with our company.
Initial Business Response /* (1000, 5, 2015/04/15) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial refund in exchange for a signed release. The customer accepted this offer. We appreciate the customer's feedback and look...
forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They worded their contract incorrectly & are supposed to rewrite it & submit it to us in order to resolve this issue. The contract is for refund to us for unsatisfactory product that was installed & no product that was of our interest to replace it.
Final Business Response /* (4000, 9, 2015/04/24) */
The customer has requested to replace her carpet with an upgraded style. We have sent the customer samples so that she can select a new style. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 18, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. Service was completed on October 12th and 13th. We thank the customer for their feedback.
The local office contacted the customer and was able to resolve the matter amicably. We appreciate the customer’s feedback.
Complaint: [redacted]
I am rejecting this response...
because:
Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL [redacted]. The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $560. To date, I have received a partial payment of $185.52 and can't get a firm timeframe of when the remainder will be issued. You resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $374.48
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to my credit card company this dispute has already been resolved.
Thank you.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the repairs for May 13, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Our internal inspection found no defects with the carpet, as such we are unable to file a claim under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet at no cost to the customer. Our offer to replace the carpet with an upgraded style at no additional cost is still available if the customer wishes to reconsider. We appreciate the customer’s feedback on their experience.
We await the customer’s reply to schedule a date for replacement.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection for Wednesday June 7th.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and, we are offering to waive the amount still owed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Deborah [redacted]
We appreciate the customer contacting us with their concerns. Service has been completed as agreed and the customer also confirmed receipt of the payment for damages.
We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs have now been completed. For customer satisfaction and good will, we also offered the...
customer a partial refund. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone and email to
discuss the options for a replacement, but we have not yet heard back from her.
We look forward to hearing back from the customer amicably resolving...
this
matter.