Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I received a call from...
[redacted] and responded. I also responded to the corporate office via email. [redacted] made a home visit and offered to repair the carpet. I am still waiting to hear back to schedule the repair.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit. We have contacted the customer to inform them of the cancellation. The customer has confirmed they received...
their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have an appointment on June 23, 2016 for a member of management to inspect the installation. We have also agreed to discuss a monetary accommodation once repairs have been completed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: 11771926
I am rejecting this response because: I disagree with empiretoday current offer I have been back and forth with this company every sense September 2016, I am requesting mediation in effort to resolve this situation. Thanks Renee [redacted]
Sincerely,
Renee [redacted]
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment. The check was mailed August 24, 2017. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount for customer satisfaction. The customer accepted this offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and agreed upon a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We conducted an inspection on February 17, 2016. We have spoken with the customer and advised that his product is no longer available. However, we are currently attempting to locate and order the product, and we advised the customer of...
the cost of repairs if we are able to obtain the product. We will continue to keep the customer updated on this process. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/03/20) */
We appreciate the customer contacting us regarding his concerns. We regret that we were not able to accommodate the customer's schedule for installation. While we do provide next day installations, they are only possible in select areas, with...
in-stock products, and next-day installation may not be available every day. The customer has advised that he has purchased from another company. We appreciate the customer's feedback and hope to assist him with future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We apologize for the installation taking longer than expected. If the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursement. We thank the customer for their...
We appreciate the customer contacting us regarding their concerns.
The General Manager has spoken with the customer and as requested, a full refund has been offered to the customer in exchange for a signed agreement, allowing the customer to keep the installed carpet to do with as they...
like. We apologize for any inconvenience this matter may have caused.
Initial Business Response /* (1000, 5, 2015/03/10) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we regret any delays in the refund process. The refund has been processed and should reflect on back on her credit card statement within 3 to...
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for June 24, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. The customer's carpet has been installed since 2005, and as such, both the installation and manufacturer warranties no longer apply. We previously offered to repair for a service fee, but the customer declined. We have offered to...
reduce the cost for the carpet to be re-stretched by fifty percent, and we can also inspect the laminate. We look forward to hearing back from the customer and amicably resolving this matter.
Thank you for contacting us regarding your concerns. Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5th. Please allow up to 2 billing cycles for the changes to reflect on the monthly statement. We appreciate your...
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on March 6th and discounted the order for the inconvenience.
We appreciate the customer contacting us regarding their concerns.The refund was processed as agreed on March 31, 2017.We thank the customer for their feedback on their experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I received a call from...
[redacted] and responded. I also responded to the corporate office via email. [redacted] made a home visit and offered to repair the carpet. I am still waiting to hear back to schedule the repair.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit. We have contacted the customer to inform them of the cancellation. The customer has confirmed they received...
their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have an appointment on June 23, 2016 for a member of management to inspect the installation. We have also agreed to discuss a monetary accommodation once repairs have been completed. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: 11771926
I am rejecting this response because: I disagree with empiretoday current offer I have been back and forth with this company every sense September 2016, I am requesting mediation in effort to resolve this situation. Thanks Renee [redacted]
Sincerely,
Renee [redacted]
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment. The check was mailed August 24, 2017. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount for customer satisfaction. The customer accepted this offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 30th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and agreed upon a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We conducted an inspection on February 17, 2016. We have spoken with the customer and advised that his product is no longer available. However, we are currently attempting to locate and order the product, and we advised the customer of...
the cost of repairs if we are able to obtain the product. We will continue to keep the customer updated on this process. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/03/20) */
We appreciate the customer contacting us regarding his concerns. We regret that we were not able to accommodate the customer's schedule for installation. While we do provide next day installations, they are only possible in select areas, with...
in-stock products, and next-day installation may not be available every day. The customer has advised that he has purchased from another company. We appreciate the customer's feedback and hope to assist him with future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We apologize for the installation taking longer than expected. If the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursement. We thank the customer for their...
feedback.
We appreciate the customer contacting us regarding their concerns.
The General Manager has spoken with the customer and as requested, a full refund has been offered to the customer in exchange for a signed agreement, allowing the customer to keep the installed carpet to do with as they...
like. We apologize for any inconvenience this matter may have caused.
Initial Business Response /* (1000, 5, 2015/03/10) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we regret any delays in the refund process. The refund has been processed and should reflect on back on her credit card statement within 3 to...
5 business days.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for June 24, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. The customer's carpet has been installed since 2005, and as such, both the installation and manufacturer warranties no longer apply. We previously offered to repair for a service fee, but the customer declined. We have offered to...
reduce the cost for the carpet to be re-stretched by fifty percent, and we can also inspect the laminate. We look forward to hearing back from the customer and amicably resolving this matter.
Service was completed as agreed on March 1, 2017. We appreciate the customer's feedback.
Thank you for contacting us regarding your concerns. Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5th. Please allow up to 2 billing cycles for the changes to reflect on the monthly statement. We appreciate your...
feedback regarding your order.
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on March 6th and discounted the order for the inconvenience.
We appreciate the customer contacting us regarding their concerns.The refund was processed as agreed on March 31, 2017.We thank the customer for their feedback on their experience.