We appreciate the customer contacting us regarding their concerns. We have offered the customer replacement at no additional cost in exchange for a signed agreement, or service. The customer agreed to service, but refused to allow the installers to address the floor demanding a full refund. The...
offer to fully replace the floor in exchange for a signed agreement is still available if the customer would reconsider. We look forward to a positive response to our offers.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and agreed to an amicable resolution to the customer’s concerns. We thank the customer for their feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns.
The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenience. We apologize for the inconvenience this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is the same as the original agreement on the flooring.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The General Manager has spoken with the customer and as requested, a full refund has been offered to the customer in exchange for a signed agreement, allowing the customer to keep the installed carpet to do with as they...
like. We apologize for any inconvenience this matter may have caused.
Complaint: [redacted]
I am rejecting this response because: It's a lie. They didn't refund...
me still, and it is still an issue on my credit card. No one there is helpful and they have had 8 different people call me to let me know they wont do anything for me. I can't believe I have been dealing with these thieves for more than 4 months now that I don't have any resolve yet. I never even did any business with them!!!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on November 11th. We also discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback regarding their order.
We appreciate the customer contacting us regarding her concerns. The customer's carpet has been installed since 2005, and as such, both the installation and manufacturer warranties no longer apply. We previously offered to repair for a service fee, but the customer declined. We have offered to...
reduce the cost for the carpet to be re-stretched by fifty percent, and we can also inspect the laminate. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The refund was processed as agreed on March 31, 2017.We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We apologize for the installation taking longer than expected. If the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursement. We thank the customer for their...
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on March 6th and discounted the order for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with Ms. [redacted] twice today to confirm agreement. Said she would email and regular settlement paperwork for full refund of $1825.00. I am to return paperwork and a check will be sent to me. I was also told to keep the blinds without any warranty.As of this hour 11:05pm Tuesday Sept, 12th I do not have the agreement papers by email.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment. The check was mailed August 24, 2017. We look forward to working with the customer on future home improvement projects.
Initial Business Response /* (1000, 5, 2015/03/20) */
We appreciate the customer contacting us regarding his concerns. We regret that we were not able to accommodate the customer's schedule for installation. While we do provide next day installations, they are only possible in select areas, with...
in-stock products, and next-day installation may not be available every day. The customer has advised that he has purchased from another company. We appreciate the customer's feedback and hope to assist him with future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for June 24, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/03/10) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we regret any delays in the refund process. The refund has been processed and should reflect on back on her credit card statement within 3 to...
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 26, 2017. We appreciate the customer’s feedback and consider this matter resolved.
The local office contacted the customer and was able to resolve the matter amicably. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns. We have offered the customer replacement at no additional cost in exchange for a signed agreement, or service. The customer agreed to service, but refused to allow the installers to address the floor demanding a full refund. The...
offer to fully replace the floor in exchange for a signed agreement is still available if the customer would reconsider. We look forward to a positive response to our offers.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and agreed to an amicable resolution to the customer’s concerns. We thank the customer for their feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns.
The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenience. We apologize for the inconvenience this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is the same as the original agreement on the flooring.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The General Manager has spoken with the customer and as requested, a full refund has been offered to the customer in exchange for a signed agreement, allowing the customer to keep the installed carpet to do with as they...
like. We apologize for any inconvenience this matter may have caused.
Complaint: [redacted]
I am rejecting this response because: It's a lie. They didn't refund...
me still, and it is still an issue on my credit card. No one there is helpful and they have had 8 different people call me to let me know they wont do anything for me. I can't believe I have been dealing with these thieves for more than 4 months now that I don't have any resolve yet. I never even did any business with them!!!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on November 11th. We also discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback regarding their order.
We appreciate the customer contacting us regarding her concerns. The customer's carpet has been installed since 2005, and as such, both the installation and manufacturer warranties no longer apply. We previously offered to repair for a service fee, but the customer declined. We have offered to...
reduce the cost for the carpet to be re-stretched by fifty percent, and we can also inspect the laminate. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The refund was processed as agreed on March 31, 2017.We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We apologize for the installation taking longer than expected. If the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursement. We thank the customer for their...
feedback.
We appreciate the customer contacting us regarding their concerns. The local office has reviewed and scheduled service for Saturday, May 20th.
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on March 6th and discounted the order for the inconvenience.
Service was completed as agreed on March 1, 2017. We appreciate the customer's feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with Ms. [redacted] twice today to confirm agreement. Said she would email and regular settlement paperwork for full refund of $1825.00. I am to return paperwork and a check will be sent to me. I was also told to keep the blinds without any warranty.As of this hour 11:05pm Tuesday Sept, 12th I do not have the agreement papers by email.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment. The check was mailed August 24, 2017. We look forward to working with the customer on future home improvement projects.
Initial Business Response /* (1000, 5, 2015/03/20) */
We appreciate the customer contacting us regarding his concerns. We regret that we were not able to accommodate the customer's schedule for installation. While we do provide next day installations, they are only possible in select areas, with...
in-stock products, and next-day installation may not be available every day. The customer has advised that he has purchased from another company. We appreciate the customer's feedback and hope to assist him with future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for June 24, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/03/10) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we regret any delays in the refund process. The refund has been processed and should reflect on back on her credit card statement within 3 to...
5 business days.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 26, 2017. We appreciate the customer’s feedback and consider this matter resolved.