We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount for customer satisfaction. The customer accepted this offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We conducted an inspection on February 17, 2016. We have spoken with the customer and advised that his product is no longer available. However, we are currently attempting to locate and order the product, and we advised the customer of...
the cost of repairs if we are able to obtain the product. We will continue to keep the customer updated on this process. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Thank you for contacting us regarding your concerns. Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5th. Please allow up to 2 billing cycles for the changes to reflect on the monthly statement. We appreciate your...
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and agreed upon a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The work was completed on April 15th and they did a great job.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The window treatment products were ordered for replacement. Once the products are received we will contact the customer directly to schedule. We thank you for your feedback regarding your order.
Complaint: [redacted]
I am rejecting this response...
because:The floor was finally finished on February 20th as we were told but again they showed up with a supposed manager named Ruth and were going to do the job. Then they asked if we had the moldings and my wife who took another half day off explained that we did not we only were left with the 1 piece for the end of the stair. They then told her they would be back soon to do the job they had to get the other pieces Ruth said they would be back around 5 my wife said that was fine as she had to go into work. At 11.30am I received a call from the installer and he asks me where is your wife I want to come back and finish. I explained to him that he was supposed to be there at 5.00 5.30. So after some phone calls back and forth with my wife they showed up at 5.30 to finish. The installers were very good and neat but the problem I still have is who is compensating us for the circus they put us through November till now? There should be some type of goodwill gesture for the constant no showing and us taking days off from work. The whole process was not handled correctly at all and I believe some goodwill is in order as I stated before we are repeat customers. Empire should stand up and take responsibility and do the right thing. I await to hear from you on this matter.Thank you!!
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I did receive my requested refund for the 5 times that the service crew had a no call no show, and the crew did show up on the 9th to redo the tile floor. The removed the incorrectly done tile on the 9th and replaced it on the 10th. However, they have agreed to come back to replace one tile piece that is still not set correctly. and they did damage the paint on my bathroom door (took off aboun 2 inches of paint,while trying to clean off grout material they got on the door). The guy did half hartedly offer to paint the door, but I am reluctent to let him touch it. We just made arrangements for him to come back and redo the tile piece that he agreed was still wrong.
Sincerely,
[redacted]
We sorry to learn the customer did not receive the emailed terms from the finance company. The finance company emails the customer directly regarding the terms and conditions which includes costs, fees, etc. We recommend the customer contact [redacted] directly for a copy of the terms and conditions.
We appreciate the customer contacting us regarding their concerns.The local office completed a conference call with the customer and the finance company today. Repairs are scheduled for Thursday February 16th.
We appreciate the customer contacting us regarding their concerns. As the customer requested, the order has been canceled and the full deposit payment refunded.
Initial Business Response /* (1000, 5, 2015/09/29) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement. The customer has accepted this offer, and the service is scheduled for October 3, 2015. We appreciate the customer's...
feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processed. We agreed to an additional discount, and it will be processed to the
customer’s financing account. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer regarding a reselection and reinstallation at a reduced price. The customer asked to be scheduled with a sales associate next week to review samples.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation is scheduled to be completed on September 23, 2015. We appreciate the customer's...
feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: empire has canceled my...
install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installed. The entire first floor of my house is crammed into one room. This was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of install. So now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our home. I can't barely use my kitchen bc it's a disaster
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the necessary repairs, and provide a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. The boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installed. We are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwill. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount for customer satisfaction. The customer accepted this offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We conducted an inspection on February 17, 2016. We have spoken with the customer and advised that his product is no longer available. However, we are currently attempting to locate and order the product, and we advised the customer of...
the cost of repairs if we are able to obtain the product. We will continue to keep the customer updated on this process. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on August 30th. We thank the customer for their feedback.
Thank you for contacting us regarding your concerns. Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5th. Please allow up to 2 billing cycles for the changes to reflect on the monthly statement. We appreciate your...
feedback regarding your order.
We appreciate the customer contacting us regarding his concerns. We have been in contact with the customer and agreed upon a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The work was completed on April 15th and they did a great job.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The window treatment products were ordered for replacement. Once the products are received we will contact the customer directly to schedule. We thank you for your feedback regarding your order.
Complaint: [redacted]
I am rejecting this response...
because:The floor was finally finished on February 20th as we were told but again they showed up with a supposed manager named Ruth and were going to do the job. Then they asked if we had the moldings and my wife who took another half day off explained that we did not we only were left with the 1 piece for the end of the stair. They then told her they would be back soon to do the job they had to get the other pieces Ruth said they would be back around 5 my wife said that was fine as she had to go into work. At 11.30am I received a call from the installer and he asks me where is your wife I want to come back and finish. I explained to him that he was supposed to be there at 5.00 5.30. So after some phone calls back and forth with my wife they showed up at 5.30 to finish. The installers were very good and neat but the problem I still have is who is compensating us for the circus they put us through November till now? There should be some type of goodwill gesture for the constant no showing and us taking days off from work. The whole process was not handled correctly at all and I believe some goodwill is in order as I stated before we are repeat customers. Empire should stand up and take responsibility and do the right thing. I await to hear from you on this matter.Thank you!!
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I did receive my requested refund for the 5 times that the service crew had a no call no show, and the crew did show up on the 9th to redo the tile floor. The removed the incorrectly done tile on the 9th and replaced it on the 10th. However, they have agreed to come back to replace one tile piece that is still not set correctly. and they did damage the paint on my bathroom door (took off aboun 2 inches of paint,while trying to clean off grout material they got on the door). The guy did half hartedly offer to paint the door, but I am reluctent to let him touch it. We just made arrangements for him to come back and redo the tile piece that he agreed was still wrong.
Sincerely,
[redacted]
We sorry to learn the customer did not receive the emailed terms from the finance company. The finance company emails the customer directly regarding the terms and conditions which includes costs, fees, etc. We recommend the customer contact [redacted] directly for a copy of the terms and conditions.
We appreciate the customer contacting us regarding their concerns.The local office completed a conference call with the customer and the finance company today. Repairs are scheduled for Thursday February 16th.
We appreciate the customer contacting us regarding their concerns. As the customer requested, the order has been canceled and the full deposit payment refunded.
Initial Business Response /* (1000, 5, 2015/09/29) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement. The customer has accepted this offer, and the service is scheduled for October 3, 2015. We appreciate the customer's...
feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processed. We agreed to an additional discount, and it will be processed to the
customer’s financing account. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer regarding a reselection and reinstallation at a reduced price. The customer asked to be scheduled with a sales associate next week to review samples.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation is scheduled to be completed on September 23, 2015. We appreciate the customer's...
feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: empire has canceled my...
install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installed. The entire first floor of my house is crammed into one room. This was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of install. So now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our home. I can't barely use my kitchen bc it's a disaster
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the necessary repairs, and provide a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. The boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installed. We are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwill. We appreciate the customer’s feedback and look forward to amicably resolving this matter.