Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with Ms. [redacted] twice today to confirm agreement. Said she would email and regular settlement paperwork for full refund of $1825.00. I am to return paperwork and a check will be sent to me. I was also told to keep the blinds without any warranty.As of this hour 11:05pm Tuesday Sept, 12th I do not have the agreement papers by email.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 26, 2017. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: It's a lie. They didn't refund...
me still, and it is still an issue on my credit card. No one there is helpful and they have had 8 different people call me to let me know they wont do anything for me. I can't believe I have been dealing with these thieves for more than 4 months now that I don't have any resolve yet. I never even did any business with them!!!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on November 11th. We also discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback regarding their order.
Initial Business Response /* (1000, 5, 2015/09/29) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement. The customer has accepted this offer, and the service is scheduled for October 3, 2015. We appreciate the customer's...
feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:we are not available on June 17. Please reschedule this date. This has already been discussed with your business
Sincerely,
[redacted]
We have offered to reinstall the carpet in multiple ways to minimize impact of seam but customer has declined all options. For customer satisfaction and goodwill, we have agreed to a partial refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have been in contact with the customer, and offered a partial refund with a signed agreement. The customer accepted this offer, and the refund has been processed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:
I was told by floor mgr. [redacted] that I would be getting a $100 refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer regarding a reselection and reinstallation at a reduced price. The customer asked to be scheduled with a sales associate next week to review samples.
We appreciate the customer contacting us regarding their concerns.The local office completed a conference call with the customer and the finance company today. Repairs are scheduled for Thursday February 16th.
We appreciate the customer contacting us regarding their concerns. The carpet was inspected on September 18th and the report forwarded for review for warranty claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I did receive my requested refund for the 5 times that the service crew had a no call no show, and the crew did show up on the 9th to redo the tile floor. The removed the incorrectly done tile on the 9th and replaced it on the 10th. However, they have agreed to come back to replace one tile piece that is still not set correctly. and they did damage the paint on my bathroom door (took off aboun 2 inches of paint,while trying to clean off grout material they got on the door). The guy did half hartedly offer to paint the door, but I am reluctent to let him touch it. We just made arrangements for him to come back and redo the tile piece that he agreed was still wrong.
Sincerely,
[redacted]
We sorry to learn the customer did not receive the emailed terms from the finance company. The finance company emails the customer directly regarding the terms and conditions which includes costs, fees, etc. We recommend the customer contact [redacted] directly for a copy of the terms and conditions.
Complaint: [redacted]
I am rejecting this response...
because:The floor was finally finished on February 20th as we were told but again they showed up with a supposed manager named Ruth and were going to do the job. Then they asked if we had the moldings and my wife who took another half day off explained that we did not we only were left with the 1 piece for the end of the stair. They then told her they would be back soon to do the job they had to get the other pieces Ruth said they would be back around 5 my wife said that was fine as she had to go into work. At 11.30am I received a call from the installer and he asks me where is your wife I want to come back and finish. I explained to him that he was supposed to be there at 5.00 5.30. So after some phone calls back and forth with my wife they showed up at 5.30 to finish. The installers were very good and neat but the problem I still have is who is compensating us for the circus they put us through November till now? There should be some type of goodwill gesture for the constant no showing and us taking days off from work. The whole process was not handled correctly at all and I believe some goodwill is in order as I stated before we are repeat customers. Empire should stand up and take responsibility and do the right thing. I await to hear from you on this matter.Thank you!!
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We regret the delay in completing the
installation, and any inconvenience that occurred as a result. We have spoken
with the customer and offered a partial discount for customer satisfaction. The
customer has accepted this offer....
We appreciate the customer’s feedback and
look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the necessary repairs, and provide a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I spoke with Ms. [redacted] twice today to confirm agreement. Said she would email and regular settlement paperwork for full refund of $1825.00. I am to return paperwork and a check will be sent to me. I was also told to keep the blinds without any warranty.As of this hour 11:05pm Tuesday Sept, 12th I do not have the agreement papers by email.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has reviewed and scheduled service for Saturday, May 20th.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 26, 2017. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: It's a lie. They didn't refund...
me still, and it is still an issue on my credit card. No one there is helpful and they have had 8 different people call me to let me know they wont do anything for me. I can't believe I have been dealing with these thieves for more than 4 months now that I don't have any resolve yet. I never even did any business with them!!!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on November 11th. We also discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback regarding their order.
Initial Business Response /* (1000, 5, 2015/09/29) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement. The customer has accepted this offer, and the service is scheduled for October 3, 2015. We appreciate the customer's...
feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:we are not available on June 17. Please reschedule this date. This has already been discussed with your business
Sincerely,
[redacted]
We have offered to reinstall the carpet in multiple ways to minimize impact of seam but customer has declined all options. For customer satisfaction and goodwill, we have agreed to a partial refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have been in contact with the customer, and offered a partial refund with a signed agreement. The customer accepted this offer, and the refund has been processed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:
I was told by floor mgr. [redacted] that I would be getting a $100 refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer regarding a reselection and reinstallation at a reduced price. The customer asked to be scheduled with a sales associate next week to review samples.
We appreciate the customer contacting us regarding their concerns.The local office completed a conference call with the customer and the finance company today. Repairs are scheduled for Thursday February 16th.
We appreciate the customer contacting us regarding their concerns. The carpet was inspected on September 18th and the report forwarded for review for warranty claims.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I did receive my requested refund for the 5 times that the service crew had a no call no show, and the crew did show up on the 9th to redo the tile floor. The removed the incorrectly done tile on the 9th and replaced it on the 10th. However, they have agreed to come back to replace one tile piece that is still not set correctly. and they did damage the paint on my bathroom door (took off aboun 2 inches of paint,while trying to clean off grout material they got on the door). The guy did half hartedly offer to paint the door, but I am reluctent to let him touch it. We just made arrangements for him to come back and redo the tile piece that he agreed was still wrong.
Sincerely,
[redacted]
We sorry to learn the customer did not receive the emailed terms from the finance company. The finance company emails the customer directly regarding the terms and conditions which includes costs, fees, etc. We recommend the customer contact [redacted] directly for a copy of the terms and conditions.
Complaint: [redacted]
I am rejecting this response...
because:The floor was finally finished on February 20th as we were told but again they showed up with a supposed manager named Ruth and were going to do the job. Then they asked if we had the moldings and my wife who took another half day off explained that we did not we only were left with the 1 piece for the end of the stair. They then told her they would be back soon to do the job they had to get the other pieces Ruth said they would be back around 5 my wife said that was fine as she had to go into work. At 11.30am I received a call from the installer and he asks me where is your wife I want to come back and finish. I explained to him that he was supposed to be there at 5.00 5.30. So after some phone calls back and forth with my wife they showed up at 5.30 to finish. The installers were very good and neat but the problem I still have is who is compensating us for the circus they put us through November till now? There should be some type of goodwill gesture for the constant no showing and us taking days off from work. The whole process was not handled correctly at all and I believe some goodwill is in order as I stated before we are repeat customers. Empire should stand up and take responsibility and do the right thing. I await to hear from you on this matter.Thank you!!
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We regret the delay in completing the
installation, and any inconvenience that occurred as a result. We have spoken
with the customer and offered a partial discount for customer satisfaction. The
customer has accepted this offer....
We appreciate the customer’s feedback and
look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the necessary repairs, and provide a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.