I will wait to here from you, I just hope that you can understand that, There is(NO) site damage from a vacuum, or from a cat that doesn't even live inside the house.All I want is to be treated fairly instead of getting excuse after excuse about something that isn't my fault.I am willing to take my bad reviews down and put a good review up if I am treated fairly.I just want the carpet that I originally ordered, and for it to be installed properly.All I want if is for the right thing to be done. So Please do the right thing!!!!!
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processed. We agreed to an additional discount, and it will be processed to the
customer’s financing account. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. The boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installed. We are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwill. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for December 23, 2015. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: empire has canceled my...
install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installed. The entire first floor of my house is crammed into one room. This was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of install. So now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our home. I can't barely use my kitchen bc it's a disaster
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. As the customer requested, the order has been canceled and the full deposit payment refunded.
We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Material have a scheduled production date of July 1, 2016. Once materials have been received we will schedule the service to be completed at...
the customer’s convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation is scheduled to be completed on September 23, 2015. We appreciate the customer's...
feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The work was completed on April 15th and they did a great job.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation. We offer...
no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer; while past the labor warranty, we have agreed to a one-time service to the carpet at no cost to the customer on Wednesday, April 19, 2017.
We appreciate the customer contacting us regarding their concerns. The window treatment products were ordered for replacement. Once the products are received we will contact the customer directly to schedule. We thank you for your feedback regarding your order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
PLEASE NOTE: Empire did NOT show up on the 17th as said on their resolution response. Empire automated call called me on that morning to say they were coming and had the same saying as they always do "As our contractor is on another job before yours, we can not guarantee an arrival time." I waited all day for them to show up and they never showed up. The next day, Tuesday 18th they showed up that morning.They came out and restretched the carpet and beat the nails down on the stairs. Thanks for fixing what I have been requesting for weeks, but I will not be using Empire again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The customer’s carpet installed in September 2013. The manufacturer requires a professionally cleaning every 12-18 months to continue warranty coverage. The local office spoke with the customer who advised the carpet had never been...
professionally cleaned. As such, the manufacturer will not approve any claims. We recommend the customer have the carpet professionally cleaned. This may help the carpet’s appearance somewhat.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the appointment was unexpected (I setup an appointment 2 weeks later) but the transitions were installed. The 3/4 round ends are not pretty but I wasn't knowledgeable enough to be specific in the order. I can ask for nothing more contractually. Read your contract.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972792, and find that this resolution is satisfactory to me.
Sincerely,
Horice [redacted]
Complaint: [redacted]
I am rejecting this response because:
They have made many many promises and appointments and never showed up or fixed the issues. When the issues are fixed and I have been reimbursed for the work I will accept their response
[redacted]
We appreciate the customer’s feedback. The squeaking the customer is hearing is from the laminate flooring the customer installed prior to the carpet installation. The laminate flooring has uneven end joint cuts which are rubbing on the transition, causing the squeaking. We purchased and installed the transitions at our own cost, however, the improperly installed laminate is rubbing against the properly installed transition. The carpet we installed is not causing any movement or noise. The laminate flooring must be repaired to stop the squeaking. We regret that we cannot service a floor that we did not install.
I will wait to here from you, I just hope that you can understand that, There is(NO) site damage from a vacuum, or from a cat that doesn't even live inside the house.All I want is to be treated fairly instead of getting excuse after excuse about something that isn't my fault.I am willing to take my bad reviews down and put a good review up if I am treated fairly.I just want the carpet that I originally ordered, and for it to be installed properly.All I want if is for the right thing to be done. So Please do the right thing!!!!!
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processed. We agreed to an additional discount, and it will be processed to the
customer’s financing account. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. The boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installed. We are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwill. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for December 23, 2015. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: empire has canceled my...
install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installed. The entire first floor of my house is crammed into one room. This was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of install. So now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our home. I can't barely use my kitchen bc it's a disaster
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. As the customer requested, the order has been canceled and the full deposit payment refunded.
We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Material have a scheduled production date of July 1, 2016. Once materials have been received we will schedule the service to be completed at...
the customer’s convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation is scheduled to be completed on September 23, 2015. We appreciate the customer's...
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting use regarding their concerns.
The installation has been completed for all areas. We apologize for delay or inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The work was completed on April 15th and they did a great job.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation. We offer...
no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer; while past the labor warranty, we have agreed to a one-time service to the carpet at no cost to the customer on Wednesday, April 19, 2017.
We appreciate the customer contacting us regarding their concerns. The window treatment products were ordered for replacement. Once the products are received we will contact the customer directly to schedule. We thank you for your feedback regarding your order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
PLEASE NOTE: Empire did NOT show up on the 17th as said on their resolution response. Empire automated call called me on that morning to say they were coming and had the same saying as they always do "As our contractor is on another job before yours, we can not guarantee an arrival time." I waited all day for them to show up and they never showed up. The next day, Tuesday 18th they showed up that morning.They came out and restretched the carpet and beat the nails down on the stairs. Thanks for fixing what I have been requesting for weeks, but I will not be using Empire again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The customer’s carpet installed in September 2013. The manufacturer requires a professionally cleaning every 12-18 months to continue warranty coverage. The local office spoke with the customer who advised the carpet had never been...
professionally cleaned. As such, the manufacturer will not approve any claims. We recommend the customer have the carpet professionally cleaned. This may help the carpet’s appearance somewhat.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the appointment was unexpected (I setup an appointment 2 weeks later) but the transitions were installed. The 3/4 round ends are not pretty but I wasn't knowledgeable enough to be specific in the order. I can ask for nothing more contractually. Read your contract.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972792, and find that this resolution is satisfactory to me.
Sincerely,
Horice [redacted]
Complaint: [redacted]
I am rejecting this response because:
They have made many many promises and appointments and never showed up or fixed the issues. When the issues are fixed and I have been reimbursed for the work I will accept their response
[redacted]
We appreciate the customer’s feedback. The squeaking the customer is hearing is from the laminate flooring the customer installed prior to the carpet installation. The laminate flooring has uneven end joint cuts which are rubbing on the transition, causing the squeaking. We purchased and installed the transitions at our own cost, however, the improperly installed laminate is rubbing against the properly installed transition. The carpet we installed is not causing any movement or noise. The laminate flooring must be repaired to stop the squeaking. We regret that we cannot service a floor that we did not install.