Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I will wait to here from you, I just hope that you can understand that, There is(NO) site damage from a vacuum, or from a cat that doesn't even live inside the house.All I want is to be treated fairly instead of getting excuse after excuse about something that isn't my fault.I am willing to take my bad reviews down and put a good review up if I am treated fairly.I just want the carpet that I originally ordered, and for it to be installed properly.All I want if is for the right thing to be done. So Please do the right thing!!!!!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Material have a scheduled production date of July 1, 2016. Once materials have been received we will schedule the service to be completed at...
the customer’s convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer; while past the labor warranty, we have agreed to a one-time service to the carpet at no cost to the customer on Wednesday, April 19, 2017.
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for December 23, 2015. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
We have offered to reinstall the carpet in multiple ways to minimize impact of seam but customer has declined all options. For customer satisfaction and goodwill, we have agreed to a partial refund.
Complaint: [redacted]
I am rejecting this response because:
I was told by floor mgr. [redacted] that I would be getting a $100 refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation. We offer...
no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.
We have been in contact with the customer, and offered a partial refund with a signed agreement. The customer accepted this offer, and the refund has been processed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The carpet was inspected on September 18th and the report forwarded for review for warranty claims.
We appreciate the customer
contacting us regarding her concerns. We regret the delay in completing the
installation, and any inconvenience that occurred as a result. We have spoken
with the customer and offered a partial discount for customer satisfaction. The
customer has accepted this offer....
We appreciate the customer’s feedback and
look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:we are not available on June 17. Please reschedule this date. This has already been discussed with your business
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer regarding the damages, and she will be
obtaining estimates for repairs and sending them to us to review for
reimbursement. We appreciate the customer’s feedback and look forward to
amicably...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
R [redacted]
We appreciate the customer contacting us regarding their concerns. We installed wall base in the bathroom area at no additional cost to the customer on Friday, August 19th. We appreciate the customer’s feedback regarding their order and service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
PLEASE NOTE: Empire did NOT show up on the 17th as said on their resolution response. Empire automated call called me on that morning to say they were coming and had the same saying as they always do "As our contractor is on another job before yours, we can not guarantee an arrival time." I waited all day for them to show up and they never showed up. The next day, Tuesday 18th they showed up that morning.They came out and restretched the carpet and beat the nails down on the stairs. Thanks for fixing what I have been requesting for weeks, but I will not be using Empire again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The flooring was purchased in 2015, the customer recently contacted us regarding the flooring separating. We inspected the installed floor for a nominal fee on August 3rd. Per our review, the flooring appears have been damaged...
by topical moisture. This type of damage is not covered by warranty and we offered to replace the floor at a discounted cost to the customer.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I will wait to here from you, I just hope that you can understand that, There is(NO) site damage from a vacuum, or from a cat that doesn't even live inside the house.All I want is to be treated fairly instead of getting excuse after excuse about something that isn't my fault.I am willing to take my bad reviews down and put a good review up if I am treated fairly.I just want the carpet that I originally ordered, and for it to be installed properly.All I want if is for the right thing to be done. So Please do the right thing!!!!!
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Material have a scheduled production date of July 1, 2016. Once materials have been received we will schedule the service to be completed at...
the customer’s convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer; while past the labor warranty, we have agreed to a one-time service to the carpet at no cost to the customer on Wednesday, April 19, 2017.
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
repairs are scheduled for December 23, 2015. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.
We have offered to reinstall the carpet in multiple ways to minimize impact of seam but customer has declined all options. For customer satisfaction and goodwill, we have agreed to a partial refund.
We appreciate the customer contacting use regarding their concerns.
The installation has been completed for all areas. We apologize for delay or inconvenience.
Complaint: [redacted]
I am rejecting this response because:
I was told by floor mgr. [redacted] that I would be getting a $100 refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation. We offer...
no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.
We have been in contact with the customer, and offered a partial refund with a signed agreement. The customer accepted this offer, and the refund has been processed. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The carpet was inspected on September 18th and the report forwarded for review for warranty claims.
We appreciate the customer
contacting us regarding her concerns. We regret the delay in completing the
installation, and any inconvenience that occurred as a result. We have spoken
with the customer and offered a partial discount for customer satisfaction. The
customer has accepted this offer....
We appreciate the customer’s feedback and
look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:we are not available on June 17. Please reschedule this date. This has already been discussed with your business
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer regarding the damages, and she will be
obtaining estimates for repairs and sending them to us to review for
reimbursement. We appreciate the customer’s feedback and look forward to
amicably...
resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
R [redacted]
We appreciate the customer contacting us regarding their concerns. We installed wall base in the bathroom area at no additional cost to the customer on Friday, August 19th. We appreciate the customer’s feedback regarding their order and service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
PLEASE NOTE: Empire did NOT show up on the 17th as said on their resolution response. Empire automated call called me on that morning to say they were coming and had the same saying as they always do "As our contractor is on another job before yours, we can not guarantee an arrival time." I waited all day for them to show up and they never showed up. The next day, Tuesday 18th they showed up that morning.They came out and restretched the carpet and beat the nails down on the stairs. Thanks for fixing what I have been requesting for weeks, but I will not be using Empire again.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The flooring was purchased in 2015, the customer recently contacted us regarding the flooring separating. We inspected the installed floor for a nominal fee on August 3rd. Per our review, the flooring appears have been damaged...
by topical moisture. This type of damage is not covered by warranty and we offered to replace the floor at a discounted cost to the customer.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.