The independent, third party
inspection indicates that there are no manufacturing defects with the carpet.
We have offered to restretch the customer’s carpet at no cost or to replace
with an upgraded style at a substantially discounted cost. We look forward to
hearing back from the customer and amicably resolving this matter.
We are offering the customer a full refund in lieu of further service with a signed agreement. In addition, if the customer provides an invoice for plumbing repairs, we will review for reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office mailed the warranty and inspection documents on August 1, 2017. All of our warranty information and care information is online at our website. We have scheduled for Saturday August 5th for service.
Initial Business Response /* (1000, 5, 2015/01/29) */
We appreciate the customer contacting us regarding his concerns. We regret any delay in the refund check for the overpayment, and any inconvenience that occurred as a result. The check was sent via FedEx on January 23, 2015 and was delivered on...
January 26, 2015. We appreciate the customer's feedback.
We appreciate the customer contacting us regarding their concerns. We inspected the installed floor on September 14th. We have determined the issues are site related as the old flooring was thicker than the new flooring that was installed. We offered to caulk the gaps, but the customer has refused....
We have been in contact with the customer, and per her request, the replacement is now scheduled for November 2, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.We have agreed to an additional accommodation for the customer’s issue, and the refund is in process as agreed. We appreciate the customer’s feedback on their experience.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the refund has been processed. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns. We have attempted to contact the customer to schedule the service. Once have reached the customer we will schedule the pull back of the carpet to ensure there are no nails remaining, stretch, and tack the carpet. We appreciate the...
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. The customer’s order required additional subfloor repair work to be completed correctly. Customers are advised on the contract that such unforeseen issues may be at an extra cost. The customer agreed to subfloor repairs at an...
Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding his concerns. We regret the delay in receiving the customer's product. We have spoken with the customer, and per his request, the order has been cancelled and the refund of his deposit has been...
We appreciate the customer contacting us regarding her concerns.
For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement.
We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday September 10th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Services were completed on Saturday, May 6th. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office attempted to contact the customer by telephone several times in May without response; finally mailing a letter on June 1st. We would be happy to replace the bedroom carpet and under layment (padding) at the customer’s earliest convenience.
We appreciate the customer contacting us regarding their concerns. We have cancelled the order per the customer’s request and refunded the deposit. We appreciate the customer’s feedback and consider this matter resolved.
Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the carpet on the stairs as a customer courtesy, with a signed agreement. The customer accepted this offer. We appreciate...
the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading their agreement they want me to release and discharge them of any further guarantees on the carpet. This carpet came with a guarantee and I will not give this up. I purchased the carpet because of the guarantee and now they want to do away with it? They can fix the carpet that is worn out but I will not sign a release that will null and void their guarantee.
Final Business Response /* (4000, 20, 2015/10/14) */
We have been in contact with the customer and offered a partial refund for the stair portion of the order in lieu of the offered replacement. The customer has agreed, and we are forwarding the Agreement for the customer's review. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 22, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I receive the check I will close out the complaint. I am totally being ripped off with what they are paying me, however, I am not in the best of health and can't keep fighting with them.
The independent, third party
inspection indicates that there are no manufacturing defects with the carpet.
We have offered to restretch the customer’s carpet at no cost or to replace
with an upgraded style at a substantially discounted cost. We look forward to
hearing back from the customer and amicably resolving this matter.
We are offering the customer a full refund in lieu of further service with a signed agreement. In addition, if the customer provides an invoice for plumbing repairs, we will review for reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office mailed the warranty and inspection documents on August 1, 2017. All of our warranty information and care information is online at our website. We have scheduled for Saturday August 5th for service.
Initial Business Response /* (1000, 5, 2015/01/29) */
We appreciate the customer contacting us regarding his concerns. We regret any delay in the refund check for the overpayment, and any inconvenience that occurred as a result. The check was sent via FedEx on January 23, 2015 and was delivered on...
January 26, 2015. We appreciate the customer's feedback.
We appreciate the customer contacting us regarding their concerns. We inspected the installed floor on September 14th. We have determined the issues are site related as the old flooring was thicker than the new flooring that was installed. We offered to caulk the gaps, but the customer has refused....
We have been in contact with the customer, and per her request, the replacement is now scheduled for November 2, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.We have agreed to an additional accommodation for the customer’s issue, and the refund is in process as agreed. We appreciate the customer’s feedback on their experience.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the refund has been processed. We appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns. We have attempted to contact the customer to schedule the service. Once have reached the customer we will schedule the pull back of the carpet to ensure there are no nails remaining, stretch, and tack the carpet. We appreciate the...
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.
Repairs were completed under warranty at no cost to the customer on July 18th. We apologize for any inconvenience.
We appreciate the customer contacting us regarding their concerns. The customer’s order required additional subfloor repair work to be completed correctly. Customers are advised on the contract that such unforeseen issues may be at an extra cost. The customer agreed to subfloor repairs at an...
additional cost and was charged as agreed.
Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding his concerns. We regret the delay in receiving the customer's product. We have spoken with the customer, and per his request, the order has been cancelled and the refund of his deposit has been...
processed. We appreciate the customer's feedback.
We appreciate the customer contacting us regarding her concerns.
For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement.
We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday September 10th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Services were completed on Saturday, May 6th. We thank the customer for their feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The local office attempted to contact the customer by telephone several times in May without response; finally mailing a letter on June 1st. We would be happy to replace the bedroom carpet and under layment (padding) at the customer’s earliest convenience.
We appreciate the customer contacting us regarding their concerns. We have cancelled the order per the customer’s request and refunded the deposit. We appreciate the customer’s feedback and consider this matter resolved.
Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the carpet on the stairs as a customer courtesy, with a signed agreement. The customer accepted this offer. We appreciate...
the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading their agreement they want me to release and discharge them of any further guarantees on the carpet. This carpet came with a guarantee and I will not give this up. I purchased the carpet because of the guarantee and now they want to do away with it? They can fix the carpet that is worn out but I will not sign a release that will null and void their guarantee.
Final Business Response /* (4000, 20, 2015/10/14) */
We have been in contact with the customer and offered a partial refund for the stair portion of the order in lieu of the offered replacement. The customer has agreed, and we are forwarding the Agreement for the customer's review. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 22, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I receive the check I will close out the complaint. I am totally being ripped off with what they are paying me, however, I am not in the best of health and can't keep fighting with them.