The independent, third party
inspection indicates that there are no manufacturing defects with the carpet.
We have offered to restretch the customer’s carpet at no cost or to replace
with an upgraded style at a substantially discounted cost. We look forward to
hearing back from the customer and amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:A signed contract and accepting my check as a deposit is a binding agreement in my eyes. For you to cancel the job due to your own mistakes does not sit well with me and the consumers you deal with on a daily basis should be aware of how you conduct business. This contract was done during your 50% off sale, the pricing I was given was 50% off the price you said the job should of been priced out, so it also should be known that you do not stand behind your advertising promises. The way you conduct business and the lack of professionalism is truly something that should be shared.
Sincerely,
[redacted]
We are offering the customer a full refund in lieu of further service with a signed agreement. In addition, if the customer provides an invoice for plumbing repairs, we will review for reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972792, and find that this resolution is satisfactory to me.
Sincerely,
Horice [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday September 10th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We recently spoke with the customer and both refund checks were received and deposited. We thank the customer for their feedback.
Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the carpet on the stairs as a customer courtesy, with a signed agreement. The customer accepted this offer. We appreciate...
the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading their agreement they want me to release and discharge them of any further guarantees on the carpet. This carpet came with a guarantee and I will not give this up. I purchased the carpet because of the guarantee and now they want to do away with it? They can fix the carpet that is worn out but I will not sign a release that will null and void their guarantee.
Final Business Response /* (4000, 20, 2015/10/14) */
We have been in contact with the customer and offered a partial refund for the stair portion of the order in lieu of the offered replacement. The customer has agreed, and we are forwarding the Agreement for the customer's review. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 22, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I receive the check I will close out the complaint. I am totally being ripped off with what they are paying me, however, I am not in the best of health and can't keep fighting with them.
It is our understanding that all issues were resolved with service on October 31st. We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.
Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding his concerns. We regret the delay in receiving the customer's product. We have spoken with the customer, and per his request, the order has been cancelled and the refund of his deposit has been...
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all issues have been resolved. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: we had to pay for the repair. They never sent out a supervisor or anyone to...
look at the problem. We paid for the repair because we needed the project finished so that we can close this chapter. The product is one that only they can sell the color. We do not need further action, we will just vote with our money on future work. Thank you Revdex.com for following up
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and made arrangements to replace the master bedroom at no cost to the customer. Replacement is scheduled for Saturday, April 8th.
We appreciate the customer contacting us regarding their concerns.We have agreed to an additional accommodation for the customer’s issue, and the refund is in process as agreed. We appreciate the customer’s feedback on their experience.
We appreciate the customer contacting us regarding their concerns. Installation was completed on October 8th. The local office reached out to the customer regarding any open issues without a return call. We thank you for your feedback regarding your order.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled for January 14, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We have spoken with the customer and offered to complete the
repairs at no cost. The repairs are scheduled for November 17, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. The customer’s order required additional subfloor repair work to be completed correctly. Customers are advised on the contract that such unforeseen issues may be at an extra cost. The customer agreed to subfloor repairs at an...
We appreciate the customer contacting us regarding their concerns. We have cancelled the order per the customer’s request and refunded the deposit. We appreciate the customer’s feedback and consider this matter resolved.
The independent, third party
inspection indicates that there are no manufacturing defects with the carpet.
We have offered to restretch the customer’s carpet at no cost or to replace
with an upgraded style at a substantially discounted cost. We look forward to
hearing back from the customer and amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:A signed contract and accepting my check as a deposit is a binding agreement in my eyes. For you to cancel the job due to your own mistakes does not sit well with me and the consumers you deal with on a daily basis should be aware of how you conduct business. This contract was done during your 50% off sale, the pricing I was given was 50% off the price you said the job should of been priced out, so it also should be known that you do not stand behind your advertising promises. The way you conduct business and the lack of professionalism is truly something that should be shared.
Sincerely,
[redacted]
We are offering the customer a full refund in lieu of further service with a signed agreement. In addition, if the customer provides an invoice for plumbing repairs, we will review for reimbursement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972792, and find that this resolution is satisfactory to me.
Sincerely,
Horice [redacted]
We appreciate the customer contacting us regarding their concerns. Service was completed on Sunday September 10th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We recently spoke with the customer and both refund checks were received and deposited. We thank the customer for their feedback.
Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the carpet on the stairs as a customer courtesy, with a signed agreement. The customer accepted this offer. We appreciate...
the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading their agreement they want me to release and discharge them of any further guarantees on the carpet. This carpet came with a guarantee and I will not give this up. I purchased the carpet because of the guarantee and now they want to do away with it? They can fix the carpet that is worn out but I will not sign a release that will null and void their guarantee.
Final Business Response /* (4000, 20, 2015/10/14) */
We have been in contact with the customer and offered a partial refund for the stair portion of the order in lieu of the offered replacement. The customer has agreed, and we are forwarding the Agreement for the customer's review. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 22, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I receive the check I will close out the complaint. I am totally being ripped off with what they are paying me, however, I am not in the best of health and can't keep fighting with them.
It is our understanding that all issues were resolved with service on October 31st. We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.
Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding his concerns. We regret the delay in receiving the customer's product. We have spoken with the customer, and per his request, the order has been cancelled and the refund of his deposit has been...
processed. We appreciate the customer's feedback.
The agreed upon refund was processed to the customer’s finance account on June 1st. We appreciate the customer contacting us regarding their concerns.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all issues have been resolved. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 30, 2016. We appreciate the customer’s feedback and consider this matter resolved.
Complaint: [redacted]
I am rejecting this response because: we had to pay for the repair. They never sent out a supervisor or anyone to...
look at the problem. We paid for the repair because we needed the project finished so that we can close this chapter. The product is one that only they can sell the color. We do not need further action, we will just vote with our money on future work. Thank you Revdex.com for following up
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and made arrangements to replace the master bedroom at no cost to the customer. Replacement is scheduled for Saturday, April 8th.
We appreciate the customer contacting us regarding their concerns.We have agreed to an additional accommodation for the customer’s issue, and the refund is in process as agreed. We appreciate the customer’s feedback on their experience.
We appreciate the customer contacting us regarding their concerns. Installation was completed on October 8th. The local office reached out to the customer regarding any open issues without a return call. We thank you for your feedback regarding your order.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled for January 14, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We have spoken with the customer and offered to complete the
repairs at no cost. The repairs are scheduled for November 17, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. The customer’s order required additional subfloor repair work to be completed correctly. Customers are advised on the contract that such unforeseen issues may be at an extra cost. The customer agreed to subfloor repairs at an...
additional cost and was charged as agreed.
We appreciate the customer contacting us regarding their concerns. We have cancelled the order per the customer’s request and refunded the deposit. We appreciate the customer’s feedback and consider this matter resolved.