Per independent inspection, no installation nor manufacturing defects were found. The issue observed by the inspector was consistent with damage by topical moisture.
We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office confirmed the customer was satisfied. We thank the customer for their feedback.
We appreciate the customer contacted us regarding their concerns. The white trim was dropped off with the customer on September 29, 2016 as agreed. We look forward to working with the customer on future home improvement projects.
Thank you for contacting us regarding your concerns. The regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawers. We will review the quotes once received. We appreciate the customer’s feedback on their...
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation has now been completed. We also offered an additional accommodation for customer...
satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement.
We appreciate the customer contacting us regarding their concerns. We inspected the installed floor on September 14th. We have determined the issues are site related as the old flooring was thicker than the new flooring that was installed. We offered to caulk the gaps, but the customer has refused....
We appreciate the customer contacting us regarding their concerns.
For customer satisfaction and goodwill, we have offered to replace the living room area at no cost to the customer. The customer has scheduled for August 30th for the replacement.
We appreciate the customer contacting us regarding their concerns. We have attempted to contact the customer to schedule the service. Once have reached the customer we will schedule the pull back of the carpet to ensure there are no nails remaining, stretch, and tack the carpet. We appreciate the...
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Services were completed on Saturday, May 6th. We thank the customer for their feedback.
We have been in contact with the customer, and per her request, the replacement is now scheduled for November 2, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nyree S. [redacted]
We appreciate the customer contacting us regarding their concerns. The customer has been informed that scratching of the hardwood flooring is not covered under the manufacturer’s warranty. We have left voice mail messages to speak with the customer, to offer a repair the affected...
boards at a discounted cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has offered to inspect and schedule service at the customer’s convenience. The customer has declined all service options. The local office has left a telephone message to discuss alternative options for resolution....
We appreciate the customer contacting us regarding their concerns. The local office attempted to contact the customer by telephone several times in May without response; finally mailing a letter on June 1st. We would be happy to replace the bedroom carpet and under layment (padding) at the customer’s earliest convenience.
We appreciate the customer
contacting us regarding her concerns. We have spoken with customer, and the
replacement is scheduled to be completed on December 5, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The flooring installation was stopped due to possible asbestos containing material (“ACM”) found under the pre-existing carpet. We are unable to move forward until the material is tested as negative for ACM, OR if positive, abated by the customers contractor at the customer’s expense. We...
have offered a discount price on carpet if the customer would like a different product installed.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the refund has been processed. We appreciate the customer’s feedback.
Per independent inspection, no installation nor manufacturing defects were found. The issue observed by the inspector was consistent with damage by topical moisture.
We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office confirmed the customer was satisfied. We thank the customer for their feedback.
We appreciate the customer contacted us regarding their concerns. The white trim was dropped off with the customer on September 29, 2016 as agreed. We look forward to working with the customer on future home improvement projects.
Thank you for contacting us regarding your concerns. The regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawers. We will review the quotes once received. We appreciate the customer’s feedback on their...
order and look forward to an amicable resolution.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation has now been completed. We also offered an additional accommodation for customer...
satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding her concerns.
For customer satisfaction and goodwill we have agreed to the customer’s request for a refund on the carpet order in exchange for a signed Accommodation Agreement.
We appreciate the customer contacting us regarding their concerns. We inspected the installed floor on September 14th. We have determined the issues are site related as the old flooring was thicker than the new flooring that was installed. We offered to caulk the gaps, but the customer has refused....
We appreciate the customer contacting us regarding their concerns.
For customer satisfaction and goodwill, we have offered to replace the living room area at no cost to the customer. The customer has scheduled for August 30th for the replacement.
We appreciate the customer contacting us regarding their concerns. We have attempted to contact the customer to schedule the service. Once have reached the customer we will schedule the pull back of the carpet to ensure there are no nails remaining, stretch, and tack the carpet. We appreciate the...
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Services were completed on Saturday, May 6th. We thank the customer for their feedback.
We have been in contact with the customer, and per her request, the replacement is now scheduled for November 2, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nyree S. [redacted]
We appreciate the customer contacting us regarding their concerns. The customer has been informed that scratching of the hardwood flooring is not covered under the manufacturer’s warranty. We have left voice mail messages to speak with the customer, to offer a repair the affected...
boards at a discounted cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office has offered to inspect and schedule service at the customer’s convenience. The customer has declined all service options. The local office has left a telephone message to discuss alternative options for resolution....
We look forward to speaking to the customer.
We appreciate the customer contacting us regarding their concerns. The local office attempted to contact the customer by telephone several times in May without response; finally mailing a letter on June 1st. We would be happy to replace the bedroom carpet and under layment (padding) at the customer’s earliest convenience.
We appreciate the customer
contacting us regarding her concerns. We have spoken with customer, and the
replacement is scheduled to be completed on December 5, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The flooring installation was stopped due to possible asbestos containing material (“ACM”) found under the pre-existing carpet. We are unable to move forward until the material is tested as negative for ACM, OR if positive, abated by the customers contractor at the customer’s expense. We...
have offered a discount price on carpet if the customer would like a different product installed.
We appreciate the customer contacting us regarding their concerns.
Repairs were completed under warranty at no cost to the customer on July 18th. We apologize for any inconvenience.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and advised that the refund has been processed. We appreciate the customer’s feedback.