Thank you for contacting us regarding your concerns. The regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawers. We will review the quotes once received. We appreciate the customer’s feedback on their...
We appreciate the customer contacting us regarding their concerns.
For customer satisfaction and goodwill, we have offered to replace the living room area at no cost to the customer. The customer has scheduled for August 30th for the replacement.
It is our understanding that all issues were resolved with service on October 31st. We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation has now been completed. We also offered an additional accommodation for customer...
satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The flooring installation was stopped due to possible asbestos containing material (“ACM”) found under the pre-existing carpet. We are unable to move forward until the material is tested as negative for ACM, OR if positive, abated by the customers contractor at the customer’s expense. We...
have offered a discount price on carpet if the customer would like a different product installed.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled for January 14, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office confirmed the customer was satisfied. We thank the customer for their feedback.
We appreciate the customer
contacting us regarding her concerns. We have spoken with customer, and the
replacement is scheduled to be completed on December 5, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all issues have been resolved. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We recently spoke with the customer and both refund checks were received and deposited. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. The local office has offered to inspect and schedule service at the customer’s convenience. The customer has declined all service options. The local office has left a telephone message to discuss alternative options for resolution....
We appreciate the customer contacting us regarding their concerns. Installation was completed on October 8th. The local office reached out to the customer regarding any open issues without a return call. We thank you for your feedback regarding your order.
Per independent inspection, no installation nor manufacturing defects were found. The issue observed by the inspector was consistent with damage by topical moisture.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nyree S. [redacted]
We have spoken with the customer and offered to complete the
repairs at no cost. The repairs are scheduled for November 17, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacted us regarding their concerns. The white trim was dropped off with the customer on September 29, 2016 as agreed. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and made arrangements to replace the master bedroom at no cost to the customer. Replacement is scheduled for Saturday, April 8th.
We appreciate the customer contacting us regarding their concerns. The customer has been informed that scratching of the hardwood flooring is not covered under the manufacturer’s warranty. We have left voice mail messages to speak with the customer, to offer a repair the affected...
boards at a discounted cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: we had to pay for the repair. They never sent out a supervisor or anyone to...
look at the problem. We paid for the repair because we needed the project finished so that we can close this chapter. The product is one that only they can sell the color. We do not need further action, we will just vote with our money on future work. Thank you Revdex.com for following up
Sincerely,
[redacted]
Thank you for contacting us regarding your concerns. The regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawers. We will review the quotes once received. We appreciate the customer’s feedback on their...
order and look forward to an amicable resolution.
We appreciate the customer contacting us regarding their concerns.
For customer satisfaction and goodwill, we have offered to replace the living room area at no cost to the customer. The customer has scheduled for August 30th for the replacement.
It is our understanding that all issues were resolved with service on October 31st. We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.
We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation has now been completed. We also offered an additional accommodation for customer...
satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The agreed upon refund was processed to the customer’s finance account on June 1st. We appreciate the customer contacting us regarding their concerns.
The flooring installation was stopped due to possible asbestos containing material (“ACM”) found under the pre-existing carpet. We are unable to move forward until the material is tested as negative for ACM, OR if positive, abated by the customers contractor at the customer’s expense. We...
have offered a discount price on carpet if the customer would like a different product installed.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled for January 14, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office confirmed the customer was satisfied. We thank the customer for their feedback.
We appreciate the customer
contacting us regarding her concerns. We have spoken with customer, and the
replacement is scheduled to be completed on December 5, 2015. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all issues have been resolved. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We recently spoke with the customer and both refund checks were received and deposited. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. The local office has offered to inspect and schedule service at the customer’s convenience. The customer has declined all service options. The local office has left a telephone message to discuss alternative options for resolution....
We look forward to speaking to the customer.
We appreciate the customer contacting us regarding their concerns. Installation was completed on October 8th. The local office reached out to the customer regarding any open issues without a return call. We thank you for your feedback regarding your order.
Per independent inspection, no installation nor manufacturing defects were found. The issue observed by the inspector was consistent with damage by topical moisture.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nyree S. [redacted]
We have spoken with the customer and offered to complete the
repairs at no cost. The repairs are scheduled for November 17, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacted us regarding their concerns. The white trim was dropped off with the customer on September 29, 2016 as agreed. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and made arrangements to replace the master bedroom at no cost to the customer. Replacement is scheduled for Saturday, April 8th.
We appreciate the customer contacting us regarding their concerns. The customer has been informed that scratching of the hardwood flooring is not covered under the manufacturer’s warranty. We have left voice mail messages to speak with the customer, to offer a repair the affected...
boards at a discounted cost to the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: we had to pay for the repair. They never sent out a supervisor or anyone to...
look at the problem. We paid for the repair because we needed the project finished so that we can close this chapter. The product is one that only they can sell the color. We do not need further action, we will just vote with our money on future work. Thank you Revdex.com for following up
Sincerely,
[redacted]