We appreciate the customer contacting us regarding their concerns. A sales associate met with the customer and she is considering upgrading to hardwood flooring. The local office is working with her on the cost of the upgrade.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the carpet was completed on January 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.
Thank you for contacting us regarding your concerns. The local office has been actively discussing the matter with the customer. We have offered to replace the 3 damaged planks with an in-stock product, as the style from 2013 is discontinued. Alternately we have offered to work with the...
customer on their cost of replacement. The customer is currently reviewing samples.
We regret the inconvenience for missing the scheduled sales appointment. Appointments are available Monday – Saturday from 9am to 7pm. We can also book appointments online and through our toll free number.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and informed them the shutters have been ordered with a ship date from the manufacturer of May, 12, 2016. Once order has been received we will contact customer to schedule installation at their convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We serviced the closet doors for the customer on August 17, 2016. We thank the customer for their feedback regarding the order and service.
We appreciate the customer contacting us regarding their concerns. Per independent inspection, the carpet was not stretched in properly, as such we have offered to re-stretch at no cost to the customer. The soiling was found to be user related and not covered by warranty.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Agree with arrANGEMENTS BUT HAVE NOT RECEIVED MONEY AND TOMORROW THE ARE SUPPOSED TO FIX FLOORS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me.
Sincerely,
Michael Lee [redacted]
We
appreciate the customer contacting us regarding her concerns. The laminate
repairs are scheduled for November 5, 2015. We have also offered a replacement
of the carpet, and the customer will be selecting a new style. We appreciate
the customer’s feedback and look forward to amicably resolving...
We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February 2010. Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under...
warranty. We will contact the customer with the manufacturer’s findings as soon as they are available.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that there are structural issues, which the customer will have a contractor repair. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office spoke with the customer. We have been advised the customer will control the humidity in the home, and then contact us once done to schedule repairs.
Initial Business Response /* (1000, 5, 2015/04/17) */
We appreciate the customer contacting us regarding her concerns. We have offered to refund the additional charge. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have completed the inspection and a local manager will be contacting the customer to discuss the next steps to address the customer’s concerns. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We will also schedule the service to be conducted after August 5, 2016 per customer request. We appreciate the customer’s feedback and look...
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the engineered hardwood and carpet. The certified inspection is yet to be scheduled. Once we have...
results we will discuss the findings with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. A sales associate met with the customer and she is considering upgrading to hardwood flooring. The local office is working with her on the cost of the upgrade.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the carpet was completed on January 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.
All refunds have been issued as agreed. Please allow 7-10 business days to process through the banking system.
Thank you for contacting us regarding your concerns. The local office has been actively discussing the matter with the customer. We have offered to replace the 3 damaged planks with an in-stock product, as the style from 2013 is discontinued. Alternately we have offered to work with the...
customer on their cost of replacement. The customer is currently reviewing samples.
We regret the inconvenience for missing the scheduled sales appointment. Appointments are available Monday – Saturday from 9am to 7pm. We can also book appointments online and through our toll free number.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and informed them the shutters have been ordered with a ship date from the manufacturer of May, 12, 2016. Once order has been received we will contact customer to schedule installation at their convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We serviced the closet doors for the customer on August 17, 2016. We thank the customer for their feedback regarding the order and service.
We appreciate the customer contacting us regarding their concerns. Per independent inspection, the carpet was not stretched in properly, as such we have offered to re-stretch at no cost to the customer. The soiling was found to be user related and not covered by warranty.
Empire warranty is for one year.Manufacturer warranty is for 20 years. Empire indicated this should be a manufacturer issue at initial complaint call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Agree with arrANGEMENTS BUT HAVE NOT RECEIVED MONEY AND TOMORROW THE ARE SUPPOSED TO FIX FLOORS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me.
Sincerely,
Michael Lee [redacted]
We
appreciate the customer contacting us regarding her concerns. The laminate
repairs are scheduled for November 5, 2015. We have also offered a replacement
of the carpet, and the customer will be selecting a new style. We appreciate
the customer’s feedback and look forward to amicably resolving...
this matter.
We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February 2010. Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under...
warranty. We will contact the customer with the manufacturer’s findings as soon as they are available.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that there are structural issues, which the customer will have a contractor repair. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office spoke with the customer. We have been advised the customer will control the humidity in the home, and then contact us once done to schedule repairs.
Initial Business Response /* (1000, 5, 2015/04/17) */
We appreciate the customer contacting us regarding her concerns. We have offered to refund the additional charge. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have completed the inspection and a local manager will be contacting the customer to discuss the next steps to address the customer’s concerns. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We will also schedule the service to be conducted after August 5, 2016 per customer request. We appreciate the customer’s feedback and look...
forward to amicably resolving this matter.
The local office has spoken with the customer and come to a resolution. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the engineered hardwood and carpet. The certified inspection is yet to be scheduled. Once we have...
results we will discuss the findings with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.