We regret the inconvenience for missing the scheduled sales appointment. Appointments are available Monday – Saturday from 9am to 7pm. We can also book appointments online and through our toll free number.
We appreciate the customer contacting us regarding their concerns. We serviced the closet doors for the customer on August 17, 2016. We thank the customer for their feedback regarding the order and service.
We appreciate the customer contacting us regarding her concerns. The refund has been processed back to the customer’s credit card, and we have been in contact with the customer to confirm that she has received it. We appreciate the customer’s feedback and look forward to amicably resolving this...
We appreciate the customer contacting us regarding their concerns. Service was completed on Monday June 12, 2017. We thank the customer for their feedback.
Thank you for contacting us regarding your concerns. The local office has been actively discussing the matter with the customer. We have offered to replace the 3 damaged planks with an in-stock product, as the style from 2013 is discontinued. Alternately we have offered to work with the...
customer on their cost of replacement. The customer is currently reviewing samples.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the carpet was completed on January 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the engineered hardwood and carpet. The certified inspection is yet to be scheduled. Once we have...
results we will discuss the findings with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled a site inspection for May 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have completed the inspection and a local manager will be contacting the customer to discuss the next steps to address the customer’s concerns. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The customer’s order was re-scheduled and installed as agreed on August 10, 2016. We sincerely apologize for the need to re-schedule the installation and appreciate the customer’s patience.
We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February 2010. Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under...
warranty. We will contact the customer with the manufacturer’s findings as soon as they are available.
The local office spoke with the customer. We have been advised the customer will control the humidity in the home, and then contact us once done to schedule repairs.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 24, 2015. We have also offered a partial discount. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:We...
have not come to terms on a monetary accommodation because it does not include an amount for the tile having to be torn up in front of the dishwasher (to get the dishwasher out for repair), then installed under the dishwasher and back in front of it. I am hoping that solution works and that it is not then too high to fit under the counters. Our dishwasher is currently stuck in position because the tile is too high now that there are 2 layers of it. I received a call from a manager Tuesday after I emailed the customer service national manager. The manager said he thought they could get a crew out to my house Thursday to fix the problem and would get "right back in touch to confirm". Today is Thursday and still no return call. So do I sit here and wait around all day or assume they're not coming? We are unable to use the dishwasher since Tuesday because the repair man can not get it out to repair. The "fix" for the original issues was to have another layer of tile laid on top of the original instead of tearing the original out. I brought up concerns of issues with doors, transitions and several times the dishwasher. I was assured all would be fine. I'd like the dishwasher issue resolved ASAP, as it is a large inconvenience to us, either by adding in the cost to fix the issue to the monetary accommodation and me hiring a professional or getting someone out here from Empire that knows what they are doing.
Sincerely,
Sheena [redacted]
We appreciate the customer contacting us with their concerns. The local office spoke to the customer on January 24th and confirmed the installation is complete and the customer is satisfied.
We appreciate the customer contacting us regarding their concerns. Installation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenience. We thank the customer for their feedback.
We regret the inconvenience for missing the scheduled sales appointment. Appointments are available Monday – Saturday from 9am to 7pm. We can also book appointments online and through our toll free number.
We appreciate the customer contacting us regarding their concerns. We serviced the closet doors for the customer on August 17, 2016. We thank the customer for their feedback regarding the order and service.
We appreciate the customer contacting us regarding her concerns. The refund has been processed back to the customer’s credit card, and we have been in contact with the customer to confirm that she has received it. We appreciate the customer’s feedback and look forward to amicably resolving this...
matter.
We appreciate the customer contacting us regarding their concerns. Service was completed on Monday June 12, 2017. We thank the customer for their feedback.
The local office serviced on Thursday May 4th. They are scheduled to return on Tuesday May 9th to complete repairs.
Thank you for contacting us regarding your concerns. The local office has been actively discussing the matter with the customer. We have offered to replace the 3 damaged planks with an in-stock product, as the style from 2013 is discontinued. Alternately we have offered to work with the...
customer on their cost of replacement. The customer is currently reviewing samples.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the carpet was completed on January 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the engineered hardwood and carpet. The certified inspection is yet to be scheduled. Once we have...
results we will discuss the findings with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled a site inspection for May 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Repairs were completed as agreed on February 21st.
We appreciate the customer contacting us regarding their concerns. We have completed the inspection and a local manager will be contacting the customer to discuss the next steps to address the customer’s concerns. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office has spoken with the customer and come to a resolution. We thank the customer for their feedback.
The customer’s order was re-scheduled and installed as agreed on August 10, 2016. We sincerely apologize for the need to re-schedule the installation and appreciate the customer’s patience.
We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February 2010. Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under...
warranty. We will contact the customer with the manufacturer’s findings as soon as they are available.
The local office spoke with the customer. We have been advised the customer will control the humidity in the home, and then contact us once done to schedule repairs.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 24, 2015. We have also offered a partial discount. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:We...
have not come to terms on a monetary accommodation because it does not include an amount for the tile having to be torn up in front of the dishwasher (to get the dishwasher out for repair), then installed under the dishwasher and back in front of it. I am hoping that solution works and that it is not then too high to fit under the counters. Our dishwasher is currently stuck in position because the tile is too high now that there are 2 layers of it. I received a call from a manager Tuesday after I emailed the customer service national manager. The manager said he thought they could get a crew out to my house Thursday to fix the problem and would get "right back in touch to confirm". Today is Thursday and still no return call. So do I sit here and wait around all day or assume they're not coming? We are unable to use the dishwasher since Tuesday because the repair man can not get it out to repair. The "fix" for the original issues was to have another layer of tile laid on top of the original instead of tearing the original out. I brought up concerns of issues with doors, transitions and several times the dishwasher. I was assured all would be fine. I'd like the dishwasher issue resolved ASAP, as it is a large inconvenience to us, either by adding in the cost to fix the issue to the monetary accommodation and me hiring a professional or getting someone out here from Empire that knows what they are doing.
Sincerely,
Sheena [redacted]
We appreciate the customer contacting us with their concerns. The local office spoke to the customer on January 24th and confirmed the installation is complete and the customer is satisfied.
We appreciate the customer contacting us regarding their concerns. Installation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenience. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Service was completed on July 17th. We thank the customer for their feedback.