We appreciate the customer contacting us regarding their concerns. The customer chose not to move forward with an order with us, and advised they have purchased from another company. We apologize for any inconvenience this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me.
Sincerely,
Michael Lee [redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We will also schedule the service to be conducted after August 5, 2016 per customer request. We appreciate the customer’s feedback and look...
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that there are structural issues, which the customer will have a contractor repair. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The customer’s deposit has been refunded to the credit card used for payment. Additionally, we have forwarded a check to reimburse the customer for the testing. Please allow up to fifteen (15) business days to be received. ...
We thank the customer for their feedback on their order.
Complaint: [redacted]
I am rejecting this response because: It's the principle of the thing. We don't want this to happen to other potential customers that Empire Today LLC may sign a contract with.
Sincerely,
Linda [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Agree with arrANGEMENTS BUT HAVE NOT RECEIVED MONEY AND TOMORROW THE ARE SUPPOSED TO FIX FLOORS
Initial Business Response /* (1000, 5, 2015/04/17) */
We appreciate the customer contacting us regarding her concerns. We have offered to refund the additional charge. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Per independent inspection, the carpet was not stretched in properly, as such we have offered to re-stretch at no cost to the customer. The soiling was found to be user related and not covered by warranty.
We appreciate the customer contacting us regarding their concerns.
The one (1) year labor warranty lapsed on the customer’s carpet in 2013, however for customer satisfaction and goodwill, we have offered to re-stretch at no cost to the customer. The installers arrived as agreed, but were...
unable to perform the service as the carpet is in disrepair. We have requested a 3rd party inspection to determine if there are any manufacturing concerns with the carpet.
We
appreciate the customer contacting us regarding her concerns. The laminate
repairs are scheduled for November 5, 2015. We have also offered a replacement
of the carpet, and the customer will be selecting a new style. We appreciate
the customer’s feedback and look forward to amicably resolving...
We appreciate the customer contacting us regarding their concerns.
A new 15 foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rd. The installers arrived as scheduled, however the customer was not at home. After leaving several telephone...
messages and waiting an hour at the home, the installers left the job site.
We would be happy to reschedule the replacement at the customer’s earliest convenience.
We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss his concerns with pricing and the sales appointment, but we have not been able to speak with him. We look forward to hearing back from the customer and...
We spoke to the customer by telephone and they have agree to repairs, rather than the offered refund. We will be happy to move forward at the customer’s earliest convenience.
We appreciate the customer contacting us regarding their concerns.Service was completed on Thursday, April 6, 2017. We thank the customer for their feedback on their experience.
Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding her concerns. The repairs were completed on August 17, 2015. We have also spoken with the customer and agreed upon a partial refund. We appreciate the customer's feedback and look forward to...
We appreciate the customer contacting us regarding their concerns. Upon take up of the old flooring, possible asbestos tile was discovered. We are not licensed to address asbestos flooring, and requested that the home owner have the tile tested and abated, if needed. We were advised by the customer...
that they moved forward with the flooring installation with another vendor. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor. We appreciate the customer’s feedback and look forward to amicably resolving this...
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace under warranty. The customer accepted this offer, and the replacement will be scheduled at her convenience. We appreciate the customer’s feedback and look forward to amicably...
We appreciate the customer contacting us regarding their concerns. The customer chose not to move forward with an order with us, and advised they have purchased from another company. We apologize for any inconvenience this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me.
Sincerely,
Michael Lee [redacted]
Empire warranty is for one year.Manufacturer warranty is for 20 years. Empire indicated this should be a manufacturer issue at initial complaint call.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We will also schedule the service to be conducted after August 5, 2016 per customer request. We appreciate the customer’s feedback and look...
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that there are structural issues, which the customer will have a contractor repair. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The customer’s deposit has been refunded to the credit card used for payment. Additionally, we have forwarded a check to reimburse the customer for the testing. Please allow up to fifteen (15) business days to be received. ...
We thank the customer for their feedback on their order.
Complaint: [redacted]
I am rejecting this response because: It's the principle of the thing. We don't want this to happen to other potential customers that Empire Today LLC may sign a contract with.
Sincerely,
Linda [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Agree with arrANGEMENTS BUT HAVE NOT RECEIVED MONEY AND TOMORROW THE ARE SUPPOSED TO FIX FLOORS
Initial Business Response /* (1000, 5, 2015/04/17) */
We appreciate the customer contacting us regarding her concerns. We have offered to refund the additional charge. We look forward to hearing back from the customer and amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Per independent inspection, the carpet was not stretched in properly, as such we have offered to re-stretch at no cost to the customer. The soiling was found to be user related and not covered by warranty.
We appreciate the customer contacting us regarding their concerns.
The one (1) year labor warranty lapsed on the customer’s carpet in 2013, however for customer satisfaction and goodwill, we have offered to re-stretch at no cost to the customer. The installers arrived as agreed, but were...
unable to perform the service as the carpet is in disrepair. We have requested a 3rd party inspection to determine if there are any manufacturing concerns with the carpet.
We
appreciate the customer contacting us regarding her concerns. The laminate
repairs are scheduled for November 5, 2015. We have also offered a replacement
of the carpet, and the customer will be selecting a new style. We appreciate
the customer’s feedback and look forward to amicably resolving...
this matter.
We appreciate the customer contacting us regarding their concerns.
A new 15 foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rd. The installers arrived as scheduled, however the customer was not at home. After leaving several telephone...
messages and waiting an hour at the home, the installers left the job site.
We would be happy to reschedule the replacement at the customer’s earliest convenience.
We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss his concerns with pricing and the sales appointment, but we have not been able to speak with him. We look forward to hearing back from the customer and...
amicably resolving this matter.
We spoke to the customer by telephone and they have agree to repairs, rather than the offered refund. We will be happy to move forward at the customer’s earliest convenience.
We appreciate the customer contacting us regarding their concerns.Service was completed on Thursday, April 6, 2017. We thank the customer for their feedback on their experience.
Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding her concerns. The repairs were completed on August 17, 2015. We have also spoken with the customer and agreed upon a partial refund. We appreciate the customer's feedback and look forward to...
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Upon take up of the old flooring, possible asbestos tile was discovered. We are not licensed to address asbestos flooring, and requested that the home owner have the tile tested and abated, if needed. We were advised by the customer...
that they moved forward with the flooring installation with another vendor. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor. We appreciate the customer’s feedback and look forward to amicably resolving this...
matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace under warranty. The customer accepted this offer, and the replacement will be scheduled at her convenience. We appreciate the customer’s feedback and look forward to amicably...
resolving this matter.