We appreciate the customer contacting us regarding their concerns.
A new 15 foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rd. The installers arrived as scheduled, however the customer was not at home. After leaving several telephone...
messages and waiting an hour at the home, the installers left the job site.
We would be happy to reschedule the replacement at the customer’s earliest convenience.
We appreciate the customer contacting us with their concerns. The local office spoke to the customer on January 24th and confirmed the installation is complete and the customer is satisfied.
We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss his concerns with pricing and the sales appointment, but we have not been able to speak with him. We look forward to hearing back from the customer and...
We appreciate the customer contacting us regarding their concerns. Installation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenience. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. The customer’s deposit has been refunded to the credit card used for payment. Additionally, we have forwarded a check to reimburse the customer for the testing. Please allow up to fifteen (15) business days to be received. ...
We thank the customer for their feedback on their order.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 24, 2015. We have also offered a partial discount. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The customer chose not to move forward with an order with us, and advised they have purchased from another company. We apologize for any inconvenience this matter caused.
Complaint: [redacted]
I am rejecting this response because: It's the principle of the thing. We don't want this to happen to other potential customers that Empire Today LLC may sign a contract with.
Sincerely,
Linda [redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled a site inspection for May 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
The one (1) year labor warranty lapsed on the customer’s carpet in 2013, however for customer satisfaction and goodwill, we have offered to re-stretch at no cost to the customer. The installers arrived as agreed, but were...
unable to perform the service as the carpet is in disrepair. We have requested a 3rd party inspection to determine if there are any manufacturing concerns with the carpet.
Complaint: [redacted]
I am rejecting this response because:We...
have not come to terms on a monetary accommodation because it does not include an amount for the tile having to be torn up in front of the dishwasher (to get the dishwasher out for repair), then installed under the dishwasher and back in front of it. I am hoping that solution works and that it is not then too high to fit under the counters. Our dishwasher is currently stuck in position because the tile is too high now that there are 2 layers of it. I received a call from a manager Tuesday after I emailed the customer service national manager. The manager said he thought they could get a crew out to my house Thursday to fix the problem and would get "right back in touch to confirm". Today is Thursday and still no return call. So do I sit here and wait around all day or assume they're not coming? We are unable to use the dishwasher since Tuesday because the repair man can not get it out to repair. The "fix" for the original issues was to have another layer of tile laid on top of the original instead of tearing the original out. I brought up concerns of issues with doors, transitions and several times the dishwasher. I was assured all would be fine. I'd like the dishwasher issue resolved ASAP, as it is a large inconvenience to us, either by adding in the cost to fix the issue to the monetary accommodation and me hiring a professional or getting someone out here from Empire that knows what they are doing.
Sincerely,
Sheena [redacted]
The customer’s order was re-scheduled and installed as agreed on August 10, 2016. We sincerely apologize for the need to re-schedule the installation and appreciate the customer’s patience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation and will review receipts to possible reimbursement for damages. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The General Manager, Mr. [redacted], has left several voicemail messages offering to do a final walk-though of the installation. Please contact Mr. [redacted] directly to schedule: (866) [redacted] ext. [redacted].
We spoke to the customer by telephone and they have agree to repairs, rather than the offered refund. We will be happy to move forward at the customer’s earliest convenience.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace under warranty. The customer accepted this offer, and the replacement will be scheduled at her convenience. We appreciate the customer’s feedback and look forward to amicably...
Complaint: [redacted]
I am rejecting this response because:since it has been almost 60 days since the installation and Empire was not returning our calls, we hired another contractor to fix Empire's mistake. If Empire would like to resolve the complaint, they should pay the invoice from another company to fix their mistake-which they would not call us back or fix it in a reasonable amount of time (over 50 days and counting).
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
A new 15 foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rd. The installers arrived as scheduled, however the customer was not at home. After leaving several telephone...
messages and waiting an hour at the home, the installers left the job site.
We would be happy to reschedule the replacement at the customer’s earliest convenience.
We appreciate the customer contacting us with their concerns. The local office spoke to the customer on January 24th and confirmed the installation is complete and the customer is satisfied.
We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss his concerns with pricing and the sales appointment, but we have not been able to speak with him. We look forward to hearing back from the customer and...
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. Installation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenience. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. The customer’s deposit has been refunded to the credit card used for payment. Additionally, we have forwarded a check to reimburse the customer for the testing. Please allow up to fifteen (15) business days to be received. ...
We thank the customer for their feedback on their order.
Repairs were completed as agreed on February 21st.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 24, 2015. We have also offered a partial discount. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The customer chose not to move forward with an order with us, and advised they have purchased from another company. We apologize for any inconvenience this matter caused.
Complaint: [redacted]
I am rejecting this response because: It's the principle of the thing. We don't want this to happen to other potential customers that Empire Today LLC may sign a contract with.
Sincerely,
Linda [redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled a site inspection for May 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
The one (1) year labor warranty lapsed on the customer’s carpet in 2013, however for customer satisfaction and goodwill, we have offered to re-stretch at no cost to the customer. The installers arrived as agreed, but were...
unable to perform the service as the carpet is in disrepair. We have requested a 3rd party inspection to determine if there are any manufacturing concerns with the carpet.
Complaint: [redacted]
I am rejecting this response because:We...
have not come to terms on a monetary accommodation because it does not include an amount for the tile having to be torn up in front of the dishwasher (to get the dishwasher out for repair), then installed under the dishwasher and back in front of it. I am hoping that solution works and that it is not then too high to fit under the counters. Our dishwasher is currently stuck in position because the tile is too high now that there are 2 layers of it. I received a call from a manager Tuesday after I emailed the customer service national manager. The manager said he thought they could get a crew out to my house Thursday to fix the problem and would get "right back in touch to confirm". Today is Thursday and still no return call. So do I sit here and wait around all day or assume they're not coming? We are unable to use the dishwasher since Tuesday because the repair man can not get it out to repair. The "fix" for the original issues was to have another layer of tile laid on top of the original instead of tearing the original out. I brought up concerns of issues with doors, transitions and several times the dishwasher. I was assured all would be fine. I'd like the dishwasher issue resolved ASAP, as it is a large inconvenience to us, either by adding in the cost to fix the issue to the monetary accommodation and me hiring a professional or getting someone out here from Empire that knows what they are doing.
Sincerely,
Sheena [redacted]
The customer’s order was re-scheduled and installed as agreed on August 10, 2016. We sincerely apologize for the need to re-schedule the installation and appreciate the customer’s patience.
We appreciate the customer contacting us regarding their concerns. Service was completed on July 17th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation and will review receipts to possible reimbursement for damages. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The General Manager, Mr. [redacted], has left several voicemail messages offering to do a final walk-though of the installation. Please contact Mr. [redacted] directly to schedule: (866) [redacted] ext. [redacted].
We spoke to the customer by telephone and they have agree to repairs, rather than the offered refund. We will be happy to move forward at the customer’s earliest convenience.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace under warranty. The customer accepted this offer, and the replacement will be scheduled at her convenience. We appreciate the customer’s feedback and look forward to amicably...
resolving this matter.
Complaint: [redacted]
I am rejecting this response because:since it has been almost 60 days since the installation and Empire was not returning our calls, we hired another contractor to fix Empire's mistake. If Empire would like to resolve the complaint, they should pay the invoice from another company to fix their mistake-which they would not call us back or fix it in a reasonable amount of time (over 50 days and counting).
Sincerely,
[redacted]