We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, discussed and explained the pricing of the order. We have provided a monetary accommodation to the customer. We consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.
We reviewed the customer’s concerns and believe them to be site related damage; such damage is not covered by warranty. The customer disagrees with our assessment, as such we have requested a 3rd party, independent...
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer and agreed to reimburse the customer for damages with written estimates. We have offered to service the installed floor and the customer has scheduled for August 15, 2016. We apologize...
We appreciate the customer contacting us regarding their concerns. Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation and will review receipts to possible reimbursement for damages. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:since it has been almost 60 days since the installation and Empire was not returning our calls, we hired another contractor to fix Empire's mistake. If Empire would like to resolve the complaint, they should pay the invoice from another company to fix their mistake-which they would not call us back or fix it in a reasonable amount of time (over 50 days and counting).
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have agreed to replace the flooring at no cost with signed agreement. We are scheduled to meet with the customer so they may select the style for replacement.
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer advised their TV was damaged. Pictures of the damage were requested along with a quote for repair/replacement. We are currently waiting for the requested pictures and...
We appreciate the customer contacting us with their concerns. We removed the water damaged flooring to allow the subfloor to dry. We are scheduled to return on July 27th to complete service if the subfloor is dry enough to proceed.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We have agreed to upgrade the padding for a nominal fee and service is scheduled for June 2, 2017. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Service was completed on July 10th and 11th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a refund in lieu of further service with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The General Manager, Mr. [redacted], has left several voicemail messages offering to do a final walk-though of the installation. Please contact Mr. [redacted] directly to schedule: (866) [redacted] ext. [redacted].
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to reach an amicable resolution for the repairs. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 16, 2016. We appreciate the customer’s feedback and consider this matter resolved
We appreciate the customer contacting us regarding her concerns.
The repairs were completed on December 3, 2015. We have been in contact with
the customer and offered a partial refund due to the inconveniences that
occurred. The refund will be processed back to the customer’s credit card....
We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, discussed and explained the pricing of the order. We have provided a monetary accommodation to the customer. We consider this matter resolved.
We appreciate the customer contacting us regarding their concerns.
We reviewed the customer’s concerns and believe them to be site related damage; such damage is not covered by warranty. The customer disagrees with our assessment, as such we have requested a 3rd party, independent...
inspection of the installed flooring.
Complaint: [redacted]
I am rejecting this response because: I am not satisfied with the response
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer and agreed to reimburse the customer for damages with written estimates. We have offered to service the installed floor and the customer has scheduled for August 15, 2016. We apologize...
for any inconvenience.
We appreciate the customer contacting us regarding their concerns. Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation and will review receipts to possible reimbursement for damages. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because:since it has been almost 60 days since the installation and Empire was not returning our calls, we hired another contractor to fix Empire's mistake. If Empire would like to resolve the complaint, they should pay the invoice from another company to fix their mistake-which they would not call us back or fix it in a reasonable amount of time (over 50 days and counting).
Sincerely,
[redacted]
The requested refund has been approved. However, the refund must be to the customer’s method of payment.
We appreciate the customer contacting us regarding their concerns. We have agreed to replace the flooring at no cost with signed agreement. We are scheduled to meet with the customer so they may select the style for replacement.
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer advised their TV was damaged. Pictures of the damage were requested along with a quote for repair/replacement. We are currently waiting for the requested pictures and...
quote.
We appreciate the customer contacting us with their concerns. We removed the water damaged flooring to allow the subfloor to dry. We are scheduled to return on July 27th to complete service if the subfloor is dry enough to proceed.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns. We have agreed to upgrade the padding for a nominal fee and service is scheduled for June 2, 2017. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Service was completed on July 10th and 11th. We thank the customer for their feedback.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a refund in lieu of further service with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The General Manager, Mr. [redacted], has left several voicemail messages offering to do a final walk-though of the installation. Please contact Mr. [redacted] directly to schedule: (866) [redacted] ext. [redacted].
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to reach an amicable resolution for the repairs. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 16, 2016. We appreciate the customer’s feedback and consider this matter resolved
We appreciate the customer contacting us regarding her concerns.
The repairs were completed on December 3, 2015. We have been in contact with
the customer and offered a partial refund due to the inconveniences that
occurred. The refund will be processed back to the customer’s credit card....
We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]