We appreciate the customer contacting us regarding their concerns. Upon take up of the old flooring, possible asbestos tile was discovered. We are not licensed to address asbestos flooring, and requested that the home owner have the tile tested and abated, if needed. We were advised by the customer...
that they moved forward with the flooring installation with another vendor. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding her concerns.
The repairs were completed on December 3, 2015. We have been in contact with
the customer and offered a partial refund due to the inconveniences that
occurred. The refund will be processed back to the customer’s credit card....
We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, discussed and explained the pricing of the order. We have provided a monetary accommodation to the customer. We consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a refund in lieu of further service with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We regret the delay in the refund and any inconvenience that occurred as a result. We have spoken with the customer and advised that the refund for his cancelled order has been processed and issued back to his credit card. We...
We appreciate the customer contacting us regarding their concerns. We have agreed to replace the flooring at no cost with signed agreement. We are scheduled to meet with the customer so they may select the style for replacement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.Service was completed on Thursday, April 6, 2017. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us with their concerns. We removed the water damaged flooring to allow the subfloor to dry. We are scheduled to return on July 27th to complete service if the subfloor is dry enough to proceed.
We appreciate the customer contacting us regarding their concerns. Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback.
Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding her concerns. The repairs were completed on August 17, 2015. We have also spoken with the customer and agreed upon a partial refund. We appreciate the customer's feedback and look forward to...
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer and agreed to reimburse the customer for damages with written estimates. We have offered to service the installed floor and the customer has scheduled for August 15, 2016. We apologize...
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor. We appreciate the customer’s feedback and look forward to amicably resolving this...
We appreciate the customer contacting us regarding their concerns.
We reviewed the customer’s concerns and believe them to be site related damage; such damage is not covered by warranty. The customer disagrees with our assessment, as such we have requested a 3rd party, independent...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 16, 2016. We appreciate the customer’s feedback and consider this matter resolved
The requested refund has been approved. However, the refund must be to the customer’s method of payment.
We appreciate the customer contacting us regarding their concerns. Upon take up of the old flooring, possible asbestos tile was discovered. We are not licensed to address asbestos flooring, and requested that the home owner have the tile tested and abated, if needed. We were advised by the customer...
that they moved forward with the flooring installation with another vendor. We look forward to working with the customer on future home improvement projects.
We appreciate the customer contacting us regarding her concerns.
The repairs were completed on December 3, 2015. We have been in contact with
the customer and offered a partial refund due to the inconveniences that
occurred. The refund will be processed back to the customer’s credit card....
We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, discussed and explained the pricing of the order. We have provided a monetary accommodation to the customer. We consider this matter resolved.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a refund in lieu of further service with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I am rejecting this response because: I am not satisfied with the response
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding his concerns. We regret the delay in the refund and any inconvenience that occurred as a result. We have spoken with the customer and advised that the refund for his cancelled order has been processed and issued back to his credit card. We...
appreciate the customer’s feedback.
We appreciate the customer contacting us regarding their concerns. We have agreed to replace the flooring at no cost with signed agreement. We are scheduled to meet with the customer so they may select the style for replacement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns.Service was completed on Thursday, April 6, 2017. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us with their concerns. We removed the water damaged flooring to allow the subfloor to dry. We are scheduled to return on July 27th to complete service if the subfloor is dry enough to proceed.
We appreciate the customer contacting us regarding their concerns. Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback.
Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding her concerns. The repairs were completed on August 17, 2015. We have also spoken with the customer and agreed upon a partial refund. We appreciate the customer's feedback and look forward to...
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. We thank the customer for their feedback on their experience.
We appreciate the customer contacting us regarding their concerns.
The local office contacted the customer and agreed to reimburse the customer for damages with written estimates. We have offered to service the installed floor and the customer has scheduled for August 15, 2016. We apologize...
for any inconvenience.
We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor. We appreciate the customer’s feedback and look forward to amicably resolving this...
matter.
We appreciate the customer contacting us regarding their concerns.
We reviewed the customer’s concerns and believe them to be site related damage; such damage is not covered by warranty. The customer disagrees with our assessment, as such we have requested a 3rd party, independent...
inspection of the installed flooring.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 16, 2016. We appreciate the customer’s feedback and consider this matter resolved