We appreciate the customer contacting us regarding their concerns. The refund has been processed as agreed; check refunds can take 10-15 days to be received through the mail.
We appreciate the customer contacted us regarding their concerns. For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer.
We appreciate the customer contacting us regarding their concerns.We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.We thank the customer for their feedback.
We have spoken with the customer, and in lieu of further service, we have offered a refund with a signed agreement. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. No current issues with the floor. After the 3rd install & many personal hours invested, I believe we are done with this experience.
Sincerely,
[redacted]
I spoke the Empire Today Patrick was very nice, and he is working on refunded me the interest fees, I am very happy about that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lira [redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer selected a new style on February 17, 2016, and the replacement will be scheduled once we receive the signed agreement. We appreciate the...
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer via phone and email to offer to remove the ¼ round and lower baseboards to floor level. This service will be completed by one of the more experienced installers. We can schedule this...
service as early as 06/20/16. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:Elena, with the Denver area Empire Today has been wonderful through this process. I would like to personally thank her for the...
follow up, and the follow through. I look forward to the new carpet next week! :)
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer and
offered a replacement with a signed agreement. The customer is currently
reviewing the agreement. We look forward to hearing back from the customer and
amicably resolving this matter.
We spoke with the customer and agreed upon an additional discount. The installation was completed on March 23, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanessa [redacted]
We offered to complete the installation, but it required additional removal of pre-existing flooring the customer declined the service. Per our previous reply, we have canceled the order and issued a full refund to the original method of payment.
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer agreed to get estimates for the claimed damages.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and an inspection is scheduled for January 12, 2016. Once the inspection is completed, we will follow up with the customer to schedule the repairs. We appreciate the customer’s feedback and look...
We appreciate the customer contacting us regarding their concerns Service has been rescheduled for Wednesday, April 26, 2017. We regret any inconvenience this matter caused.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and was able to reach an amicable resolution to the matter. We thank the customer for their feedback.
Complaint: [redacted]
I am rejecting this response because:In addition to the full refund I also want $2500 for all the trouble and expense I have gone through since August 19, 2015. Waiting for up to 6 hours and Empire does not show up for the scheduled completion (3 times). Damage to my home: carpets had to be shampooed; the new floor had to be cleaned; walls, counters, tubs, toilets, doors and appliances had to be cleaned; toilets still need to be pulled, resealed and re-installed ( I have submitted estimates for this repair twice) litter had to be picked up from my driveway and yard. I lost time (waiting for workmen who did not show & getting estimates for the same repairs twice) at work so therefore I lost wages. Countless time spent on the phone and faxing and e-mailing only to be told they didn't have the items and had to do it all over again. Waiting for days to hear back and when I finally talked with someone at Empire they hadn't listened to the voice mail or read the e-mail and would look it up as I was on hold. The embarassment of having family and friends over for Christmas celebrations on a bare subfloor that Empire had said would be taken care of in a week and six weeks later it is still bare and then Empire reports that the job is complete without ever talking to me or returning my phone call in which I left a message telling them for the 3rd or 4th time that it was NOT complete. The aggravation and frustration of this project has been off the charts. No amount of money will take care of that. No company should be allowed to treat customers like this, hold their money and not complete a job to the customer's satisfaction.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. The refund has been processed as agreed; check refunds can take 10-15 days to be received through the mail.
We appreciate the customer contacted us regarding their concerns. For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer.
We appreciate the customer contacting us regarding their concerns.We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.We thank the customer for their feedback.
We have spoken with the customer, and in lieu of further service, we have offered a refund with a signed agreement. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. No current issues with the floor. After the 3rd install & many personal hours invested, I believe we are done with this experience.
Sincerely,
[redacted]
I spoke the Empire Today Patrick was very nice, and he is working on refunded me the interest fees, I am very happy about that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lira [redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer selected a new style on February 17, 2016, and the replacement will be scheduled once we receive the signed agreement. We appreciate the...
customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
Services were completed on July 14th. We apologize for any inconvenience the delay caused.
We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer via phone and email to offer to remove the ¼ round and lower baseboards to floor level. This service will be completed by one of the more experienced installers. We can schedule this...
service as early as 06/20/16. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:Elena, with the Denver area Empire Today has been wonderful through this process. I would like to personally thank her for the...
follow up, and the follow through. I look forward to the new carpet next week! :)
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer and
offered a replacement with a signed agreement. The customer is currently
reviewing the agreement. We look forward to hearing back from the customer and
amicably resolving this matter.
We spoke with the customer and agreed upon an additional discount. The installation was completed on March 23, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanessa [redacted]
We offered to complete the installation, but it required additional removal of pre-existing flooring the customer declined the service. Per our previous reply, we have canceled the order and issued a full refund to the original method of payment.
We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer agreed to get estimates for the claimed damages.
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and an inspection is scheduled for January 12, 2016. Once the inspection is completed, we will follow up with the customer to schedule the repairs. We appreciate the customer’s feedback and look...
forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns Service has been rescheduled for Wednesday, April 26, 2017. We regret any inconvenience this matter caused.
We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and was able to reach an amicable resolution to the matter. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. Service has been completed as agreed. We thank the customer for their feedback.
Complaint: [redacted]
I am rejecting this response because:In addition to the full refund I also want $2500 for all the trouble and expense I have gone through since August 19, 2015. Waiting for up to 6 hours and Empire does not show up for the scheduled completion (3 times). Damage to my home: carpets had to be shampooed; the new floor had to be cleaned; walls, counters, tubs, toilets, doors and appliances had to be cleaned; toilets still need to be pulled, resealed and re-installed ( I have submitted estimates for this repair twice) litter had to be picked up from my driveway and yard. I lost time (waiting for workmen who did not show & getting estimates for the same repairs twice) at work so therefore I lost wages. Countless time spent on the phone and faxing and e-mailing only to be told they didn't have the items and had to do it all over again. Waiting for days to hear back and when I finally talked with someone at Empire they hadn't listened to the voice mail or read the e-mail and would look it up as I was on hold. The embarassment of having family and friends over for Christmas celebrations on a bare subfloor that Empire had said would be taken care of in a week and six weeks later it is still bare and then Empire reports that the job is complete without ever talking to me or returning my phone call in which I left a message telling them for the 3rd or 4th time that it was NOT complete. The aggravation and frustration of this project has been off the charts. No amount of money will take care of that. No company should be allowed to treat customers like this, hold their money and not complete a job to the customer's satisfaction.
Sincerely,
[redacted]