The local office contacted the customer and was asked to reschedule the date of service as they are on vacation. We are happy to schedule at the customer’s earliest convenience.
I spoke the Empire Today Patrick was very nice, and he is working on refunded me the interest fees, I am very happy about that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lira [redacted]
We appreciate the customer contacting us with their concerns.
The customer requested to cancel the order. We have refunded the full amount of the deposit payment back to the credit card. We apologize for any inconvenience this caused.
We appreciate the customer contacted us regarding their concerns. For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanessa [redacted]
We appreciate the customer contacting us regarding their concerns. Installation was rescheduled for October 28th and installed as agreed. We have also discounted the order for the inconvenience. Please note, there is a substantial open balance on this account. Please contact at your...
earliest convenience so we may discuss. [redacted], Office Manager: [redacted]
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. As the initial refund check was lost, we have reissued: Check #719552 was sent Monday May 22, 2017 by [redacted]...
[redacted]. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. The refund has been processed as agreed; check refunds can take 10-15 days to be received through the mail.
Complaint: [redacted]
I am rejecting this response because: I called Bill Allivato and left a message, sharing a change of thought- asked if...
my hardwood flooring could be stained to match the hardwood steps.I have not received a response. I also asked that the price be reduced, as the length of time of this experience has cost a great deal of inconvenience. I have not received a response to this either.
Sincerely,
[redacted] C. [redacted]
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discount. We thank the customer for their feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns Service has been rescheduled for Wednesday, April 26, 2017. We regret any inconvenience this matter caused.
We appreciate the customer contacting us regarding their concerns.We have reviewed the customer’s account and the referral gift is in process as agreed. We appreciate the customer’s feedback on their order.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have offered to replace the carpet under warranty at no cost to the customer. We will be scheduling an appointment to view a different carpet samples the week of June 20, 2016. Once the...
customer has chosen and new style and color we will schedule the replacement at a date of the customer’s choosing. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesy. We apologize for any inconvenience.
We appreciate the customer contacting us regarding their concerns.The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience. The local office has attempted to contact the customer by phone and email without response. We would be happy to complete the...
The local office contacted the customer and was asked to reschedule the date of service as they are on vacation. We are happy to schedule at the customer’s earliest convenience.
I spoke the Empire Today Patrick was very nice, and he is working on refunded me the interest fees, I am very happy about that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lira [redacted]
We appreciate the customer contacting us with their concerns.
The customer requested to cancel the order. We have refunded the full amount of the deposit payment back to the credit card. We apologize for any inconvenience this caused.
We appreciate the customer contacted us regarding their concerns. For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanessa [redacted]
We appreciate the customer contacting us regarding their concerns. Installation was rescheduled for October 28th and installed as agreed. We have also discounted the order for the inconvenience. Please note, there is a substantial open balance on this account. Please contact at your...
earliest convenience so we may discuss. [redacted], Office Manager: [redacted]
We appreciate the customer contacting us regarding their concerns. We refunded the cost of cleaning to the customer’s credit card on file.
Service was completed as agreed on July 26th. We apologize for any inconvenience this matter caused the customer.
We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. As the initial refund check was lost, we have reissued: Check #719552 was sent Monday May 22, 2017 by [redacted]...
[redacted]. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.
Services were completed on July 14th. We apologize for any inconvenience the delay caused.
We appreciate the customer contacting us regarding their concerns.We were able to reach an agreement with the customer to resolve this matter amicably and a check refund is in process as agreed.We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns. The refund has been processed as agreed; check refunds can take 10-15 days to be received through the mail.
Complaint: [redacted]
I am rejecting this response because: I called Bill Allivato and left a message, sharing a change of thought- asked if...
my hardwood flooring could be stained to match the hardwood steps.I have not received a response. I also asked that the price be reduced, as the length of time of this experience has cost a great deal of inconvenience. I have not received a response to this either.
Sincerely,
[redacted] C. [redacted]
We appreciate the customer contacting us regarding their concerns. Service has been completed as agreed. We thank the customer for their feedback.
We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discount. We thank the customer for their feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns Service has been rescheduled for Wednesday, April 26, 2017. We regret any inconvenience this matter caused.
We appreciate the customer contacting us regarding their concerns.We have reviewed the customer’s account and the referral gift is in process as agreed. We appreciate the customer’s feedback on their order.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have offered to replace the carpet under warranty at no cost to the customer. We will be scheduling an appointment to view a different carpet samples the week of June 20, 2016. Once the...
customer has chosen and new style and color we will schedule the replacement at a date of the customer’s choosing. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.
All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesy. We apologize for any inconvenience.
We appreciate the customer contacting us regarding their concerns.The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience. The local office has attempted to contact the customer by phone and email without response. We would be happy to complete the...
repairs at a mutually convenient time.