We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have filed a claim with the manufacturer and will replace the carpet under warranty at no cost to the customer.
We regret the customer is so dissatisfied with their experience.As previously stated, our review found site related damage, however we have submitted for a second opinion. We will contact the customer as soon as we receive a reply on the claim.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered to have an inspection conducted by
an independent, third party inspection company. Once the inspection report is
complete and submitted to us, we will follow up with the customer to...
discuss
the results and possible solutions. The inspection company has been in contact
with the customer, and the inspection is scheduled for November 4, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
am rejecting this response because:
there were 4 missed installs. nobody offered me a discount. after the second missed install,which by the way you have to remove all furniture from the room for every install appointment, I asked for a discount and received $100.00 off. after the 4th unsuccessful install I asked for $200.00 off. they told me they would get back to me but never did. after posting my story on this Revdex.com site , I got a call from corporate. I was told that $200.00 was too much of a discount off a $670.00 order. their policy is $50.00 off for a missed install. I then informed corporate that there was 4 missed installs and $50.00 per missed install is $200.00, which was their policy. I was told that they would look into it and get back to me.I stated that if they wouldn't give me the $200.00 discount that I deserved according to their own policy, that the complaint would remain with the Revdex.com. I did not receive a call back. my order was cancelled, and they feel as though it has been resolved. 4 missed installs, 3 days out of work, 3 times moving furniture in and out of a bedroom because I got an install confirmation call each morning of each of the schedualled installs,and all I have to show for it as a cancelled order.this was not resolved, the complaint remains, and I will never do business with empire again!
Sincerely,
[redacted]
I never got anything from them on the paper it was all verball but them again I paid money for carpet to be installed perfectly and not to pay every few years to be stretched
We appreciate the customer contacting us regarding their concerns.All services and installations have been completed as agreed. We appreciate the customer’s feedback regarding their order.
We appreciate the customer contacting us regarding their concerns. We left a telephone message for the customer on October 6th. Based on review, the shutters must be remade; we’ve offered to discuss with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I will notify you if this is not completed as promised. The reason for this addition is due to a prior promise to complete the job but failed to do so.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we have scheduled an inspection for October 7, 2015. Once the inspection is complete, we will follow up with the customer to discuss the...
results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire has made restitution and has satisfied this issue...
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
Complaint: 10940352
I am rejecting this response because: there has not been a different solution offered to the problem. I spoke with Vikki again yesterday and she offered to have the vinyl floor replaced at no charge but since they no longer carry the floor I have and I did not like any of the other options, I would have to pick one I don't like and continue to pay for the new floor. She also mentioned that the subfloor would be replaced at no charge. I never knew they were going to charge me for this since this was supposed to be repaired when the initial floor was installed! She again offered laminate flooring (which I don't want) at an additional charge. I told her that these were the same options that were previously presented and that I want a full refund so I can have the floor replaced by another company.
Sincerely,
Jennifer [redacted]
Initial Business Response /* (1000, 5, 2015/04/02) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer, and the repairs are scheduled for April 2, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...
matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per your guidelines you will close the complaint if I accept. We have not discussed everything regarding the problems.
Final Business Response /* (4000, 9, 2015/04/14) */
We have been communicating with the customer via email regarding the issues that have not yet been addressed. We are willing to complete the necessary repairs at the customer's convenience. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer’s patience. We have been advised by the vendor that the product is ready for shipment and we should have no later than early next week. Once the product has arrived we will contact the customer to schedule at their earliest convenience.
We have spoken with the customer, and the replacement is
scheduled for November 30, 2015. We appreciate the customer’s feedback
and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer on May 11th and offered to schedule the service for the bathroom molding. The customer will review their schedule can call back to set a date.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and consider this matter resolved.
We appreciate the customer contacting us regarding their concerns. We have filed a claim with the manufacturer and will replace the carpet under warranty at no cost to the customer.
We regret the customer is so dissatisfied with their experience.As previously stated, our review found site related damage, however we have submitted for a second opinion. We will contact the customer as soon as we receive a reply on the claim.
We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered to have an inspection conducted by
an independent, third party inspection company. Once the inspection report is
complete and submitted to us, we will follow up with the customer to...
discuss
the results and possible solutions. The inspection company has been in contact
with the customer, and the inspection is scheduled for November 4, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Complaint: [redacted]
I...
am rejecting this response because:
there were 4 missed installs. nobody offered me a discount. after the second missed install,which by the way you have to remove all furniture from the room for every install appointment, I asked for a discount and received $100.00 off. after the 4th unsuccessful install I asked for $200.00 off. they told me they would get back to me but never did. after posting my story on this Revdex.com site , I got a call from corporate. I was told that $200.00 was too much of a discount off a $670.00 order. their policy is $50.00 off for a missed install. I then informed corporate that there was 4 missed installs and $50.00 per missed install is $200.00, which was their policy. I was told that they would look into it and get back to me.I stated that if they wouldn't give me the $200.00 discount that I deserved according to their own policy, that the complaint would remain with the Revdex.com. I did not receive a call back. my order was cancelled, and they feel as though it has been resolved. 4 missed installs, 3 days out of work, 3 times moving furniture in and out of a bedroom because I got an install confirmation call each morning of each of the schedualled installs,and all I have to show for it as a cancelled order.this was not resolved, the complaint remains, and I will never do business with empire again!
Sincerely,
[redacted]
I never got anything from them on the paper it was all verball but them again I paid money for carpet to be installed perfectly and not to pay every few years to be stretched
We appreciate the customer contacting us regarding their concerns.All services and installations have been completed as agreed. We appreciate the customer’s feedback regarding their order.
The customer has been approved for replacement under warranty and the local office has been in contact with the customer to coordinate.
We appreciate the customer contacting us regarding their concerns. We left a telephone message for the customer on October 6th. Based on review, the shutters must be remade; we’ve offered to discuss with the customer.
The local office has scheduled service with the customer for Saturday March 4th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I will notify you if this is not completed as promised. The reason for this addition is due to a prior promise to complete the job but failed to do so.
Sincerely,
[redacted]
Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we have scheduled an inspection for October 7, 2015. Once the inspection is complete, we will follow up with the customer to discuss the...
results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire has made restitution and has satisfied this issue...
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
The local office has left several voicemail messages and sent email in an attempt to reach the customer, without a return call, to discuss inspection.
Complaint: 10940352
I am rejecting this response because: there has not been a different solution offered to the problem. I spoke with Vikki again yesterday and she offered to have the vinyl floor replaced at no charge but since they no longer carry the floor I have and I did not like any of the other options, I would have to pick one I don't like and continue to pay for the new floor. She also mentioned that the subfloor would be replaced at no charge. I never knew they were going to charge me for this since this was supposed to be repaired when the initial floor was installed! She again offered laminate flooring (which I don't want) at an additional charge. I told her that these were the same options that were previously presented and that I want a full refund so I can have the floor replaced by another company.
Sincerely,
Jennifer [redacted]
Initial Business Response /* (1000, 5, 2015/04/02) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer, and the repairs are scheduled for April 2, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...
matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per your guidelines you will close the complaint if I accept. We have not discussed everything regarding the problems.
Final Business Response /* (4000, 9, 2015/04/14) */
We have been communicating with the customer via email regarding the issues that have not yet been addressed. We are willing to complete the necessary repairs at the customer's convenience. We look forward to hearing back from the customer and reaching an amicable resolution.
We appreciate the customer’s patience. We have been advised by the vendor that the product is ready for shipment and we should have no later than early next week. Once the product has arrived we will contact the customer to schedule at their earliest convenience.
We have spoken with the customer, and the replacement is
scheduled for November 30, 2015. We appreciate the customer’s feedback
and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer on May 11th and offered to schedule the service for the bathroom molding. The customer will review their schedule can call back to set a date.