We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the pricing was comparable to their previous order and have agreed to provide a small monetary discount for goodwill and customer satisfaction. We appreciate the customer’s feedback...
and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and consider this matter resolved.
Repairs were completed on December 27th and we have also issued a refund for the inconvenience. We appreciate the customer’s feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns. We have filed a claim with the manufacturer and will replace the carpet under warranty at no cost to the customer.
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss our offer of a discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.We serviced the installed blinds under warranty at no cost to the customer on Monday, March 27, 2017. The faux wood blinds the customer ordered are not “blackout shades” and are not sold as such. The customer received the correct...
Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we have scheduled an inspection for October 7, 2015. Once the inspection is complete, we will follow up with the customer to discuss the...
results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire has made restitution and has satisfied this issue...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once payment is received in 7-10 days from 06/06/2016
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I will notify you if this is not completed as promised. The reason for this addition is due to a prior promise to complete the job but failed to do so.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount on the order. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably...
resolving this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installation. I appreciate them making an effort to fix this once I went through the Revdex.com. I just know never to use their services ever again and hope others will take this into consideration before booking their services.
We have reached out to the
customer via email to explain the terms of the conditions of the promotion and
that the price he was quoted was the promotional pricing. The customer advised
that he is still not satisfied with the pricing; however, we are unable to
offer a lower cost. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We left a telephone message for the customer on October 6th. Based on review, the shutters must be remade; we’ve offered to discuss with the customer.
I never got anything from them on the paper it was all verball but them again I paid money for carpet to be installed perfectly and not to pay every few years to be stretched
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10885835, and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to thank Revdex.com for its service. Without Revdex.com we would not have been aware about the mold which would have progressively gotten worse leading up to health problems. Since March 30th, Empire has ceased all communication with me and it is my belief that they would not have contacted me if it weren't for this complaint.
However, on 10/6/15 Empire did contact me in regards to reinstalling the hardwood floors. On 10/14/15, a subcontractor came to the house to make the repairs. However, after they started to remove the planks, they stopped, due to high moisture level and mold. The self leveling agent that was poured into the bedrooms was not cured when the second installation was completed. The mold is left exposed and in the mean time my family is camping out in the living room.
The mold could have been prevented if they complied with the inspector's recommendation back in March. This company put me and my family's health at risk due to negligence on their part. This whole process has caused me so much stress, anxiety, and has left me emotionally distraught. I told this company that the main reason I was replacing the carpet was because my children's doctors recommended it be removed due to their medical conditions. No customer should ever have to go through this torture. As of this day Empire has not scheduled a return date. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chris [redacted]
We appreciate the customer’s patience. We have been advised by the vendor that the product is ready for shipment and we should have no later than early next week. Once the product has arrived we will contact the customer to schedule at their earliest convenience.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the pricing was comparable to their previous order and have agreed to provide a small monetary discount for goodwill and customer satisfaction. We appreciate the customer’s feedback...
and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and consider this matter resolved.
Repairs were completed on December 27th and we have also issued a refund for the inconvenience. We appreciate the customer’s feedback regarding their experience.
We appreciate the customer contacting us regarding their concerns. We have filed a claim with the manufacturer and will replace the carpet under warranty at no cost to the customer.
We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss our offer of a discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.We serviced the installed blinds under warranty at no cost to the customer on Monday, March 27, 2017. The faux wood blinds the customer ordered are not “blackout shades” and are not sold as such. The customer received the correct...
product per the purchase order contract.
Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we have scheduled an inspection for October 7, 2015. Once the inspection is complete, we will follow up with the customer to discuss the...
results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire has made restitution and has satisfied this issue...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once payment is received in 7-10 days from 06/06/2016
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I will notify you if this is not completed as promised. The reason for this addition is due to a prior promise to complete the job but failed to do so.
Sincerely,
[redacted]
The local office spoke with the customer and the agreed upon refund has been processed.
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount on the order. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably...
resolving this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installation. I appreciate them making an effort to fix this once I went through the Revdex.com. I just know never to use their services ever again and hope others will take this into consideration before booking their services.
We have reached out to the
customer via email to explain the terms of the conditions of the promotion and
that the price he was quoted was the promotional pricing. The customer advised
that he is still not satisfied with the pricing; however, we are unable to
offer a lower cost. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We left a telephone message for the customer on October 6th. Based on review, the shutters must be remade; we’ve offered to discuss with the customer.
I never got anything from them on the paper it was all verball but them again I paid money for carpet to be installed perfectly and not to pay every few years to be stretched
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10885835, and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]
The local office spoke to the customer today to discuss an amicable resolution.
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to thank Revdex.com for its service. Without Revdex.com we would not have been aware about the mold which would have progressively gotten worse leading up to health problems. Since March 30th, Empire has ceased all communication with me and it is my belief that they would not have contacted me if it weren't for this complaint.
However, on 10/6/15 Empire did contact me in regards to reinstalling the hardwood floors. On 10/14/15, a subcontractor came to the house to make the repairs. However, after they started to remove the planks, they stopped, due to high moisture level and mold. The self leveling agent that was poured into the bedrooms was not cured when the second installation was completed. The mold is left exposed and in the mean time my family is camping out in the living room.
The mold could have been prevented if they complied with the inspector's recommendation back in March. This company put me and my family's health at risk due to negligence on their part. This whole process has caused me so much stress, anxiety, and has left me emotionally distraught. I told this company that the main reason I was replacing the carpet was because my children's doctors recommended it be removed due to their medical conditions. No customer should ever have to go through this torture. As of this day Empire has not scheduled a return date. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chris [redacted]
We appreciate the customer’s patience. We have been advised by the vendor that the product is ready for shipment and we should have no later than early next week. Once the product has arrived we will contact the customer to schedule at their earliest convenience.