We appreciate the customer’s feedback regarding their experience. Unfortunately, we do not have an installer who can install shutters. We have offered to reimburse the customer for installation and also further discounted the order for the inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
THE THIRD PARTY INSPECTION SAYS THAT THE CARPET HAS NORMAL WEAR. I DO NOT AGREE, THE MANAGER AT EMPIRE LEFT A MESSAGE SAYING THAT HE WANTS TO Repair buckling of carpet at no charge. If we are not happy with the results we can purchase new carpets at a discounted price. We already had the buckling repaired last year and it did nothing to help the excessive wear. We do not want to purchase the carpet again because the carpet and padding are of poor quality, we want a refund.
Initial Business Response /* (1000, 5, 2015/08/27) */
We appreciate the customer contacting us regarding her concerns. We regret the missed repair appointments and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs were completed on August 26, 2015. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Empire's representative and I have agreed on the issues to be repaired and/or dealt with. This is scheduled for 9/22/17[redacted]
We have come to an agreement to re-install the carpets today. It is now 11am and no one has arrived to install the carpets. I am a flight attendant and my schedule is very hectic. I have put the 21st of October and the morning of the 22nd October aside. I loose 600.00 dollars in compensation. It is impossible to contact anyone at empire today. I have been on hold for more than 20 min. I have emailed but to no avail. At this point I will now want a refund and will go with another carpet company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. The window treatment order has been cancelled, and the refund has been processed. We have spoken with the customer, and the molding installation is scheduled to be completed on February 10, 2016. We appreciate the customer’s...
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have offered to replace the hardwood flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted and replacement is scheduled for...
September 18, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.Adjusting doors is not part of the carpet installation process. However, for customer satisfaction and goodwill, we have offered to service the doors at no cost and have left messages to schedule.
The local Customer Service Manager spoke with the customer on December 27th and offered to replace the installed carpet for only the customer’s cost of the labor. The customer advised he will speak with his wife regarding our offer.
Complaint: [redacted]
I am rejecting this response because: Andrew at the [redacted]place let us know that his crews were too busy with other...
jobs so our repair was cancelled for today- even though we took yet another day off of work. The only option that was offered to us was to reschedule, for a 3rd time, for another weekday next week. We are not taking any more days off of work after we have been very flexible with Empire- we have taken 5 days off of work, had 2 installation crews not show up, had one shoddy repair with a promise to order more carpet and repair it correctly only to find they lied and said they repair was done, and now Empire is kicking the can further down the road cancelling the appointment last minute because they are not able to perform basic scheduling. I have spent countless hours on the phone with general customer service, sent pictures and measurements, and we have gotten no where. This company has earned a rating of F with this family.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We inspected the installed flooring on September 6th, and repairs are scheduled for this Saturday, September 10th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chris [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me.
They did finally refund me the money once they knew you were involved. Thank you very much for your assistance and time.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. The customer selected a new style, and we agreed upon a replacement at a discounted cost, with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The inspection results have revealed an area of the installation the must be repaired under the installation warranty. We have spoken with the customer and agreed to repair the luxury vinyl plank under the installation warranty at no cost to the customer. The material has been ordered. The repair will be scheduled at the customer's convenience once material has been received. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We regret the delays in
completing the installation. For customer satisfaction, we are offering
the customer a refund of the stair portion of the order with a signed
agreement. We look forward to hearing back from the customer and amicably
resolving this matter.
We appreciate the customer contacting us with their concerns. Services were completed as agreed on Tuesday, November 1st. We thank the customer for their feedback regarding their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have spoken with the customer and scheduled repairs for March 18, 2016. For customer satisfaction, we also offered a partial refund, which the customer accepted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer’s feedback regarding their experience. Unfortunately, we do not have an installer who can install shutters. We have offered to reimburse the customer for installation and also further discounted the order for the inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
THE THIRD PARTY INSPECTION SAYS THAT THE CARPET HAS NORMAL WEAR. I DO NOT AGREE, THE MANAGER AT EMPIRE LEFT A MESSAGE SAYING THAT HE WANTS TO Repair buckling of carpet at no charge. If we are not happy with the results we can purchase new carpets at a discounted price. We already had the buckling repaired last year and it did nothing to help the excessive wear. We do not want to purchase the carpet again because the carpet and padding are of poor quality, we want a refund.
Initial Business Response /* (1000, 5, 2015/08/27) */
We appreciate the customer contacting us regarding her concerns. We regret the missed repair appointments and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs were completed on August 26, 2015. We...
appreciate the customer's feedback and look forward to amicably resolving this matter.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Empire's representative and I have agreed on the issues to be repaired and/or dealt with. This is scheduled for 9/22/17[redacted]
We have come to an agreement to re-install the carpets today. It is now 11am and no one has arrived to install the carpets. I am a flight attendant and my schedule is very hectic. I have put the 21st of October and the morning of the 22nd October aside. I loose 600.00 dollars in compensation. It is impossible to contact anyone at empire today. I have been on hold for more than 20 min. I have emailed but to no avail. At this point I will now want a refund and will go with another carpet company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. The window treatment order has been cancelled, and the refund has been processed. We have spoken with the customer, and the molding installation is scheduled to be completed on February 10, 2016. We appreciate the customer’s...
feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have offered to replace the hardwood flooring for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer has accepted and replacement is scheduled for...
September 18, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns.Adjusting doors is not part of the carpet installation process. However, for customer satisfaction and goodwill, we have offered to service the doors at no cost and have left messages to schedule.
The local Customer Service Manager spoke with the customer on December 27th and offered to replace the installed carpet for only the customer’s cost of the labor. The customer advised he will speak with his wife regarding our offer.
Complaint: [redacted]
I am rejecting this response because: Andrew at the [redacted]place let us know that his crews were too busy with other...
jobs so our repair was cancelled for today- even though we took yet another day off of work. The only option that was offered to us was to reschedule, for a 3rd time, for another weekday next week. We are not taking any more days off of work after we have been very flexible with Empire- we have taken 5 days off of work, had 2 installation crews not show up, had one shoddy repair with a promise to order more carpet and repair it correctly only to find they lied and said they repair was done, and now Empire is kicking the can further down the road cancelling the appointment last minute because they are not able to perform basic scheduling. I have spent countless hours on the phone with general customer service, sent pictures and measurements, and we have gotten no where. This company has earned a rating of F with this family.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding their concerns. We inspected the installed flooring on September 6th, and repairs are scheduled for this Saturday, September 10th.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chris [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me.
They did finally refund me the money once they knew you were involved. Thank you very much for your assistance and time.
Sincerely,
[redacted]
We appreciate the customer contacting us regarding his concerns. The customer selected a new style, and we agreed upon a replacement at a discounted cost, with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
We appreciate the customer contacting us regarding their concerns. The inspection results have revealed an area of the installation the must be repaired under the installation warranty. We have spoken with the customer and agreed to repair the luxury vinyl plank under the installation warranty at no cost to the customer. The material has been ordered. The repair will be scheduled at the customer's convenience once material has been received. We appreciate the customer’s feedback and look forward to amicably resolving this matter.
We regret the delays in
completing the installation. For customer satisfaction, we are offering
the customer a refund of the stair portion of the order with a signed
agreement. We look forward to hearing back from the customer and amicably
resolving this matter.
We appreciate the customer contacting us with their concerns. Services were completed as agreed on Tuesday, November 1st. We thank the customer for their feedback regarding their order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have spoken with the customer and scheduled repairs for March 18, 2016. For customer satisfaction, we also offered a partial refund, which the customer accepted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.