My Buena Vida LLC

My stepdaughter saved up her money and asked me to buy these bracelets for herShe sent a link to the ones she wanted, and I ordered themThey came in the mailThat should be the end of this story - BUT - this company signed me up for an ongoing subscription without my knowledge or consentWhile going through my budget I realized they were charging me $a month I contacted the company and asked for a refund, as I never intended to sign up to a subscription and NOTHING that I saw in the transaction indicated that this would be the situation Here's their response: ______ Hi ***, That is the monthly donation you committed to when purchased from the Buena Vida Family shop With your help we support a nonprofit each month both physically and financiallySubscriptions are made by purchasing from the Buena Vida Family shopThe prices are considerably less on the Family shop for this reason as stated prior to checkout and prior to accepting termsI will attach the message that appears right before you completed your purchase This month we are helping with disaster relief efforts so we partnered with UNITE BVI thanks to your subscriptionFor more information, please check: https://www.unitebvi.com/ We have also arranged an air drop of supplies to the islands of Dominica and Puerto Rico If you wish to place an order without donating each month, you can do so through our One Time Order section Best, [redacted] ______ I am all in favor of donating to victims of hurricanes, and have already donated to charitiesMy issue with "Buena Vida" is that they did not clarify what I believed was a one time purchase, and continued to charge my card without my knowledge or consent

this company debited money from my checking account without my permissionthey have yet to refund me and its been over weeks I ordered bracelets from this company years agoafter the receipt of my items, I was charged a monthly feeI cancelled my subscription after thathere it is almost years later and I randomly see a charge for come out of my checking accountI have emailed multiple timed to get my money back and the response I keep getting is that they supposedly sent my refund to meI have been charged multiple overdraft fees due to this and had returned checks because of themthere is no one answering a phone so the only contact has to be by email

My Buena Vida charged me $months after I unsubscribed from their websiteThey're not responding to my emails I unsubscribed in December of It is March of and I got charged $to my card, when I haven't even been on their website since I unsubscribedI tried emailing them, but they're not responding to my emailsI've had issues with their charging before and all they do is change their terms and conditions to cover up what they do

auto signed me up for a monthly charge, I disputed with amex and this company is still charging mesaid "under review" when emailed but charged again In November I purchased a scratch off map and then started getting charges shortly there after every 3-weeks for another $ I disputed it with amex and sent Buena Vida an emailThey responded with "under review" to cancel the subscription I never knew or requested to have ongoing automatic purchases Even after it has been disputed with Amex they have charged me again a few times Today was the last charge I have received items in the mail that I never ordered that are junk and I never asked for them There is no way to call them either because their phone number doesn't work

Money being debited repeatedly from my daughters account My daughter ordered bracelets from this company She was unaware of a monthly fee that is charged After her checking account was debited more than $in one month, I sent and email and told them to stop the withdrawals They told me to cancel her membership, so I did Since then they have debited $more since March 5, in debits of $each In total they have debited her account for over $for two bracelets that were less than $each The company claims that they do not store credit card numbers, but yet they still continue to debit her account I sent an email to resolve with the company and was told that they are unsure why these debits were created and would send me a refund However, if no debit or credit card information is stored, how will they refund the account I have also read numerous complaints for the same issues under the reviews for this company

I ordered a map off an Instagram addI had seen other items advertised and chose to take a chance at a great deal of a $map + shipping The map came ( it is okay Stores like [redacted] 's will not professionally mount it because of the shiny residue they use) I noticed a $fee a month later I found their website and noticed a couple of complaints about it from someone else I did look up their T&C's and it does say it is a subscription service However, during checkout, if that was on the the page, it is very small or non-existent I tried going through the process again to see if it states it and I could not find it This is very MISLEADING and just sad I ended up canceling my CC only because I read others had a hard time canceling the subscriptionup to three months and I did not want to chance it No phone number to contact DO NOT BUY FROM THEM

I had the same experience as everyone elseMade a purchase from this company in June 2017, then all of a sudden, a $fee showed up on my credit card in MarchConveniently, when I discovered it, the company website is down for maintenance and I was only able to email customer serviceI've started a dispute with Discover, so hopefully this will get resolved quickly as I did NOT authorize this transactionVery disappointing

Did my first order with BV on May 27, Well apparently when I did my one time order I signed up also for a subscripton that would automatically renew!! WHAT ? I didn't noticed till three months later when I actually looked at my credit card statementI called and spoke to [redacted] from BV companyShe explained thats what I agree once I order my ONE_TIME braceletsI NEVER RECEIVED those Monthly bracelets! But they sure DID charged my credit card THREE times JUNE 27, JULY 27, AUGtotal of $bucks for what ? AGAIN I never got those Monthly bracelets I'm LIVIDI did received what a purchased But I will NEVER ORDER from them again I didn't I get a confirmation email explaining my monthly subscription and explaining the monthly bracelets that were coming in? I got an email about my order confirmation I will (hopefully) get refunded after speaking with her Im so disgusted with this companyJust be CAUTIONS if you decide to order from them

I purchased the scratch off map on November 4,2017 and it was $19.71, and I immediately unsubscribed from the monthly charges after my purchase because I was unaware that it was a subscription. Yet I was charged $26.21 on November 14,2017 without my knowledge and then again on December 1, 2017 without my knowledge. This is an incredible inconvenience for me because I am a student and do not have a lot of money especially around the holidays. All I wanted was to buy a nice gift for a family member and it has just stressed me out. I wish I had of checked out the reviews for this place before purchasing from them. It really is a shame because I received the map and it is beautiful but I definitely will not be purchasing from this site again. Hopefully they will reimburse me my money without a hassle.

My daughter ordered a bracelet and was NOT aware of the subscription service My credit card was billed three times for the original purchase I'm guessing the extra two charges are for the subscription service This company does NOT answer their telephone or respond to email

My son's account was charged twice at the rate of without his consent, for a total of $ My son made a purchase for $The order # is XXXXXX After that purchase, was taken out of his account twice for a total of $ On Feb12, the amount of was taken out and they emailed him and said "his order was sent" and sent him a necklace he didn't order#XXXXXXXXXXXXXXXXXXXXXX On Feb28, another bracelet was sent that he did not order and $was again taken out of his account#XXXXXXXXXXXXXXXXXXXXXX We are requesting that the amount of $be put back into his account

They are cheats praying on young kids My daughter ordered a bracelet from them last year, and all of sudden they started charging The number listed does not go through, but I have submitted a unsubscribe request on their web site I am hoping that their s some humanity left and they will refund my daughter's money

My son ordered a braclet before Christmas and never received it We were also "unaware" he was signing up for a "subscription" and my credit card was charged extra times No one answers the phone when you try to call them at and the voice mail is full I also will be contacting my credit card company today The subscription part is a total scam Buyers beware [redacted]

Renewed subscription and payments processed WITHOUT my consent I signed up with My Buena Vida knowing that it was a subscription serviceAfter not receiving products for a few months but still being charged I decided to cancel the subscriptionIt took TWO months worth of back and forth emails and monthly subscription charges to cancel I finally had my account cancelled on March 16, and was sent an email confirming my cancellation In April, May, July(x2), August AND September of my credit card was charged for the monthly donations (USD), without any product being received OR having any authorization from me On March 9, (almost one full year after cancelling my subscription) I was charged $USDI was told there was a "glitch" in their system, that the $would be refunded, but the charges from April to September would not because they do not make refunds on donations, despite the fact that they were unsolicited and my subscription was alrea

I see my story here is not unique. My daughter signed up for the Black Friday deal for a free bracelet if you paid the shipping ($4.95). We were automatically signed up for a subscription without our knowledge (we obviously didn't read the fine print). We called after the first 'subscription' charge and were told we could cancel but were not given any information on how to do this. We sent the company a message on Instagram and thought this was the end of the matter. In the mean time we did not receive the bracelet and have been charged a second month of a 'subscription' we thought was cancelled. We also messaged the business again about the bracelet ordered and were given the runaround. At this point I went to the business' website and called the customer service number which is only a recording that directs you to the website. Is this even a legitimate business because this feels like a scam if I've ever experienced one.

I just checked my email to see when I canceled my subscription with this company and the date was 10/4/I am just now being charged $3/6/ I would like my $refundedThis is unacceptable, this company is a scamNo where on there website did I see that once I ordered an item from them that I would continuously be charged monthlyI canceled my subscription on 10/4/and they said that it was canceled and months later I am just now being charged $This is awful and I am beyond angry that there is no number to call and I only can talk to an automated emailI expect my $refund as I have seen everyone else get their refund back, I expect mine as well

my credit card and my husbands credit card were charged 19.99, unauthorizedDealt with this company in oct 2017, and out of the blue we both get $$ Contacted this company oct 7, for a charge, did what I was told to do, and no problems, then on March 3, my husbands credit card and my credit card are both charged 19.99, unauthorizedI try and call the number on the website and it says not in service at this time Sent an email this morning 3/9/at 640am, haven't received a response

I have had the same experience as most everyone here Ordered Christmas gifts in November and was unaware of auto-subscription Received unexpected package in March, and when the charge showed up we tried to contact them via their website link and didn't get response Also they did not return phone message Received another shipment in April, and I was finally able to locate e-mail address and they replied and cancelled subscription, but only reimbursed of charges because I didn't want to spend more money to ship them backI didn't trust them to reimburse Warned them I would file complaint with Revdex.com but they ignored me, so here I am Their website is definitely a scam Spread the word

I want a refund of two charges of on both of my visa
I purchase two sets of of six bracelets 6/received the items I ask not to be part of the subscription I opted out and received a email confirmation that the subscription would be cancelled Now months later I see both of my cards are charge I want a refund to both of my cards

A charge just showed up on my account from this company out of nowhere with no confirmation email or anything
I got tricked by this company like many others who didn't read their fine printI unsubscribed from their subscription back on December 5thBelow is the confirmation email:
"Your account was cancelled yesterday and your confirmation number is: XXXXXXXX
Please bear in mind that you will receive a gift this month as a thank you for your donation made on November 15th that will include: Two (2) special edition bracelets, stickers and a media package related to the supported cause
Also, your $refund regarding the payment made on December 1st has been issued and should show within 5-business daysI apologize for this matter."
I never received that "gift" from the November "donation" but didn't care to bother for itNow I see today, nearly months later I have a pending charge from them againNo explanation or email to even confirm whatever they charged m