My Buena Vida LLC

Unknowingly being billedUnsubscribedStill being billed
I saw and ad for free bracelets just pay shipping I checked it out and decided to order a fewI loved what I recieved and was happy with my purchase which happened on October for $for shipping as advertised the order # for my shipment #XXXXXAs im going through my bank statements I see I have been billed $days later on 10/30/A month goes by and on 11/30/billed for another $I was very upset to see these charges and being unknowingly subscribed for a monthly paymentAlso I should add even after the first bogus payments I didn't even receive any bracelets or anything from the company just charging my card for the sake of taking my moneyWell I immediately unsubscribed and recieved the 'sad to see you go email'I assumed it had worked but to my surprise on 12/29/another charge for $I unsubscribed again going through the same process and receiving the same treatmentLo and beho

Received a $Pending charge when I cancelled the subscription
I cancelled and received a notification regarding the stopped subscription on JUN For whatever reason, I got a $Pending Charge 5Mar I submitted a ticket to them # XXXXX and have not received any details yet I've had problems with them not responding in a timely matter for not cancelling my subscription on timeBut they kept my credit card still on file and active for their disposal

Billing my debit card after I cancelled the subscription
I ordered bracelets on Oct and Nov They billed me in Nov and I called and spoke to a rep and advised that I wanted to cancel my subscriptionI received an email on Nov that my subscription has been cancelledOn March my card was billed twice $which is a total of $ I tried to call the number on March but the number is disconnected! I am very upset because I have an email stating that my service would be cancelled yet my card has be charged I am a single mother of three children and I do not have money for someone to just take from meHow is what this company do is legal This is this address that was listed on the shipping order *** ** XXXXX
UNITED STATES This was my tracking number when I placed the order in Oct ***Can you please help me! This company is a SCAM!

This company is truly a scam My teenage son ordered a bracelet and unknowingly signed up for the subscription We were receiving the bracelets for a while and in November I called and cancelled the subscription The person on the phone assured my that the subscription was cancelled The next month and every month since I continue to receive a bracelet for which I mail back the bracelet at my own expense and call my credit card company to ask them to intervene They put a block on my account for My Buena Vida not to charge my account I again tried to reach out to My Buena Vida and the telephone number has been disconnected I then went to the website and again tried to cancel my subscription more than onceThen a credit card charge went through using something other than My Buena Vida so it would not be blocked I again alerted my credit card company and they put another block Yesterday another bracelet came in the mail so I will once again have to pay to return the bracelet because I continue not to receive any response from My Buena Vida

This company is a fraudAfter making a purchase online, they continue to charge the credit card without authorization a year after unsubscribing from their services

I ordered from Buena Vida more than months agoI unsubscribed from the subscription promptly afterI was not charged between my initial purchase and JanuaryHOWEVER, This past month (February or March) I saw a charge for $from My Buena Vida MONTHS after I unsubscribedI have not received any packagesDo not purchase from this companyThis is a scamNo one responds if you try to contact their support team, and their phone number is disconnected

I purchased one BuenaVida bracelet for my daughterBuenaVida, without my knowledge, set me up for a subscription to send me a bracelet every month at $I can only assume that their website defaults to elect the subscription because I would've never elected to pay $120/year for a bunch of bracelets and I didn't do that intentionally - nor do I remember seeing any flag indicator This is just outrageously deceptiveI tried to call their number but wasn't able to easily reach someoneThe website didn't make it apparent how to cancel either However, today I found a place that allowed me to unsubscribe - maybe they added this recently? I've been dealing with this for many many months - hopefully, I will no longer see this

I would like to echo the long list of other complaints I've seen here about My Buena Vida as my daughter was seduced by their advertising and pleasing website language Of some interest in our case was that last July the company still maintained a customer service phone lineI received and documented a clear subscription cancellation response by return email that we assumed officially closed my daughters account and ended monthly billing harassment Of course, after months they start a fraudulent billing process again, totally unauthorized I encourage any and everyone with any similar experience to call your bank's dispute/fraud number and formally dispute the charges!

10/22/I was charged $from My Buena VidaI purchased a gift from My Buena Vida back in November or December of Almost a year later I was charged $for no apparent reasonI emailed the business probably times and called many times however the phone number has a recording saying to email supportI requested to have this charge reversedThe only response I got said 'My Buena Vida honors it's customers and membersAnything owed to a customer is handled in a timely manner as part of our company's service excellence initiative If you feel your issue has not been resolved, I will advise my manager to investigate and follow up.'
That is the first and only response I received from this companyI cannot get ahold of an actual person or even get a response via email
Account_Number: XXXXX

I am helping my teen daughter get out of this subscription She only wanted a map for the shipping cost and paid for that, then immediately cancelled the subscription She received a confirmation email that it was cancelled, but then her account was charged $twice in one month, then $at the beginning of the next month Finally we had the bank block all charges and disputed those already made because nobody would answer the phone and although we had the cancellation email, charges continue Now another month has gone by and we just received another shipment - this time it looks like no charge because it's blocked at our bank level, but the box is their iconic peace sign necklace Advice to anyone: very difficult to stop this company from charging your card or sending you items, so don't start anything with them in the first place

years ago I bought my nephew a bracelet from this companyNot knowing I signed up for a monthly subscription and it took months for them to stop changing my card after several e-mails and phone calls to cancelFinally, it stopped after months of back and forthNow a year later the charges started appearing AGAIN on my cardThe phone number is disconnectedI have sent an e-mail, but they have no right to start charging my card again without permission over a year laterI am in the process of getting a new card, so this wont happen againPlease don't buy from this company

I purchased one bracelet in June of and unwillingly entered into their monthly subscription which I cancelled promptly once it was realized They did cancel and no additional charges where created until this week I received the $charge on my credit card and have contacted them times to refund this money, cancel my subscription and remove all of my information and they have yet to respond I absolutely think this company should be held accountable for their fraudulent charges and practices I will be contacting my bank to see if they can block them from further charges

Cancelled subscription in January and still being charged
I was double billed in November '(11/22/= $& 11/27/= $19.99) and tried desperately to get a hold of customer service both by phone and email When there was no response, I UNSUBSCRIBED on 1/3/ I received confirmation stating that requests must be received before the 15th of the month however, I was still charged my monthly subscription on 1/11/ Thankfully it was refunded without impromptu
On 2/12/I received an email stating my order had shipped I replied requesting that my subscription be cancelled, AGAIN, and that all of my credit card information be removed
Luckily I received a response from a "Paula *** (request #XXXXX) who stated that there was no charge and this would be my last shipment
On 3/5/I received yet ANOTHER charge for $ Again, I have emailed and left voice mail messages with no response I do not understand why this is so hard and I will NEVE

I've been emailing with them for months trying to get a refundThey told me months ago they would send a paper check and still nothing
I ordered my daughter a map for ChristmasYou have to subscribe for a month to order I did that and filled my requirement and then cancelledNothing for months then they take $out of my account out of nowhere on 03-12-email telling them I cancelled that months ago I want my money backThey were very nice for the first few correspondences and apologized and said they would figure it out but they don't keep info on file so it wasn't there fault but they would figure out what happenedI never went back to the website so they have to keep infoFinally after about weeks they asked for my info so they could send me a paper checkI've emailed them several more times and I only get automatic responses saying your email was received and we are looking into itBefore the emails were from a certain person

I have in vain tried to un-subscribe to the bracelet scam that my year old daughter unknowingly signed up for when she purchased bracelets to her and a girlfriend a few month ago

This company or whatever they are has deducted $times from my acct9/25, 8/and 7/30, This is fraud Do not answer emails or calls
$xon 9/25, 8/& 7/I have never ordered or received anything from this entityCame out of my bank acct from a debit card which I had to close to stop the charges

my credit card and my husbands credit card were charged 19.99, unauthorizedDealt with this company in oct 2017, and out of the blue we both get $$
Contacted this company oct 7, for a charge, did what I was told to do, and no problems, then on March 3, my husbands credit card and my credit card are both charged 19.99, unauthorizedI try and call the number on the website and it says not in service at this time Sent an email this morning 3/9/at 640am, haven't received a response

I tried to buy two bracelets and a map from my buena vidaThe next three months I received charges of After I realized it was a "subscription" I immediately unsubscribedNow, two months later, they started charging my card againI believe this is a truly horrible scam and a fraud of a companyEither have your bank block charges from this company or get a new card because they will keep charging your cardLesson learned!

The company charged my card a month after I cancelled my subscriptionI've been trying to get a refund for almost months now
I bought some bracelets as a present to my family in December because I liked the purpose of the purchase and the fact they help the environment
I cancelled the subscription after the purchase and one month later I got another chargedI contacted the company asking for a refund and to not keep my credit card informationThey told me they were going to make a refund to my credit card and it's been almost months and I don't see the refundI contacted them again and they've been saying that IT is working on itThen they said I was going to receive a check (which I haven't) and finally they told me it was best for me to just contact my credit card companymonths after they charged me! And now they don't even respond to my emails

Horrible customer service relating to charges AFTER cancellationIt also took a week and a half to contact following an inquiry and two random charges when I inquired about canceling the subscriptionIt actually got to the point where I called my bank to block and dispute chargesNot impressed and it is a very tacky way of doing business