My Flight Search

Charged credit card even though reservation canceled.
On August 8, 2018, my wife called this company, My Flight Search, to reserve flights to her mother's memorial service. She got their information from an online ad and called them.

The company portrayed themselves as ***, not a travel agency.

My wife thought she had booked three tickets.

We did not see any charges on our credit card or any emails confirming the flight reservations with ***.

On Saturday, August 11 we called ***. They stated we only had a single reservation. ***.

We called My Flight Search to find out why reservations were not being made in a timely manner. They did not answer their phone.

On Tuesday, August 14 our credit card was charged by My Flight Search and then reservation was cancelled.

So we hava been charged over $700 and have no flight reservation.

Used Myflightservice.com 6 mos ago. Overcharged $200. Been given excuses by them ever since. Still no refund they admit I deserve.

I purchased two airline tickets from My Flight Search on February 7, 2018. Flew ***. Booking # is ***. Approximately 2 weeks later I was advised by *** that My Flight Search overcharged me $200. Original tickets cost $513.80. *** advised the ticket should have been $313.80. I contacted My Flight Search, who agreed they had overcharged, and advised they would issue a refund back to my credit card within 2 weeks. That would have been by February 28, 2018. To date I have spoken with employee after employee who all state I will get a refund, however the refund amount is always different. From $85 to $171.80. Never the $200. One of the last conversations I had they said it would be credited by July 25. That didn't happen. Constant excuses and delays. The last call was yesterday (08-15-18) and still nothing. Some calls last 2-3 hours while I'm transferred to person after person. I need help in resolving this issue. $200 is alot of money to me. I mentioned contacting an attorney, and the employee (John ***) who said he was the Floor Supervisor, begged me not to contact a lawyer. I am giving the Revdex.com a chance to help me resolve this before contacting an attorney. I just want my money back in the amount I was overcharged. $200

This "company" is really just a bunch of scammers trying to steal your money. My wife got their information for an add when searching for flights. She thought she was talking to United Airline, not a bunch of scammers posing as a travel agency. Gave them our credit card number and they did not book our flights o make reservations. Charged us anyway. Having to dispute chargers with credit card company. They are the worst. Do not use no matter what!

I've been ripped off!
This company represented themselves as United Airlines. Instead they booked my flight with *** for $397 and charged me $800 without pricing breakdown of these charges verbally or in the email.

Overcharge of 680$.
One of my flight is not upgraded.
I have contacted accidentally the phone number *** (MyFlightSearch services) on July 30, 2018. This number appeared at the top of the google search when I was looking for *** phone number. I dialed the number and I was thinking that I was contacting ***. They answered the phone without presenting which company they work for. It was on July 30, 2018 when I contacted them to upgrade my husband and my flight tickets for first class. The representative name that I spoke to was Sam *** (phone number provided by him, ***). I didn't know he was working for MyFlightSearch services before the purchase was completed and that I received an email (a e-ticket by their company).

They used my husband and my personal information (including date of birth and credit card number) and made the change upgrading 2 of the 4 flights I have. I wanted both flights number *** and *** upgraded. The one flight that I wanted the most upgraded was flight *** and it is actually not upgraded. I am waitlisted for this flight ***. MyFlightSearch sent me an email yesterday (July 30, 2018) with e-ticket stating that flights *** and *** are upgraded and the flights *** and *** are not upgraded. But in fact, when I look at my husband and my flight tickets in my *** mileage account, flights *** is not upgraded and flight *** is upgraded. The tickets provided by email state the wrong information about my husband and my flight upgrades. I was not aware that the representative was not working for *** until I got an email with the e-tickets (on July 30, 2018) and it was too late. Plus, they didn't tell me that one of my longest flight will be waitlisted following the upgrade request. I would not have made the change knowing this information. During the phone conversation, many time I asked if they were ***, if they charged extra fee for the changes and their answer was: Don't worry, doesn't matter. They charged me 830$ US on July 30, 2018 even by using my miles 40 000 for the upgrade which in fact doesn't include the upgrade for flight ***. I wanted them to cancel and they said that they couldn't... that it was too late to cancel.

Later during the night of 31 of July, 2018, I have changed my password for my husband *** mileage account and my *** mileage account after realizing a discrepancy in the upgrade information between *** ticket in my husband and my personal mileage account and the e-tickets provided by MyFlightSearch. I called *** this morning, July 31, 2018, and they told me that the charge was a total of 150$ to get upgraded with *** and it is stated in my account information (*** mileage account). I called the credit card, on the morning of July 31, 2018, according to my bank, the company MyFlightSearch service charged 150$ under *** and they charged 680$ under their company name: MyFlightSearch services. I realized this morning (July 31, 2018) that they overcharged me 680$ for the upgrade and one of my long flight (flight number ***) for my husband and me is not upgraded and our flights *** upgrade request is on the waitlist. It is not a guaranty to get upgraded according to ***.

I cancelled my credit card later this morning (July 31, 2018). I tried to call the MyFlightSearch services to get refund and they asked for my name and flight number and I disconnected my phone because I am scared to get my flight cancelled.

Information about their e-ticket provided by
MyFlightSearch is:
My husband e-ticket number ***
My e-ticket number is

Myflightserach.com took a payment without my consent. I called them right away and they refused to give me a refund for a service I did not use.
I was the myflightsearch.com comparing prices with other flight companies. I found a airline ticket that I wanted to check the final price for. The website asked me to put in my credit card information to preview the ticket cost. I put in my information and automatically they took a payment from me without my consent. I never checked out or confirm the flight ticket.I called the company right away to ask why I was charged without my consent. The representative on the phone was very rude and abrupt, I asked for a supervisor but he told me that they were unavailable. He was trying to get me off the phone and he said that I would get a refund back. He then told me to call back later. When I called back later, I was waiting on the line to speak with a supervisor for four hours. I was under a lot of stress because I was not being helped from the moment I called. They kept telling me to call the airline company, when they were the actual company to charge my credit card. I called the airline company and they told me to talk back to myflightsearch.com. So I was very frustrated with calling the sideline and the flight agency. When I finally was able to get a hold of the supervisor, and told him my situation he said that the company policy was to cancel before seven days to get a refund. Even though I stated that I did not confirm with checking out on their website he refused to give me a refund. I was charged on July 10th, 2018 at 11:26 am. I called within 10 minutes of recieving a confirmation email from the website. It was a fraudulent charge of $447.79 and another separate charge of $25.03 that was billed on my credit card.

Myflightsearch has not refunded me my money as promised.
Book a flight back in May with myflightsearch and chose a specific date but they did not book me they right date. I called customer service immediately and told them the issue and was told that I would originally receive a refund on the card. Two weeks go by and still no refund, so I contact them again and this time they told they would send me a check within 7-10 business days and I was told this in the beginning of June. It's almost the end of June and I still have not received a refund. The company keeps telling me that I will get a refund but I think I'm being scammed. I also plan on filing a complaint with the Federal Bureau of Investigation regarding cyber scamming.

my flight got cancelled out of *** in February and I still haven't received my full refund.
I purchased tickets from myflightsearch.com. I went to board the plane and my tickets were refused. I then had to repurchased tickets. When I got back I called myflightsearch.com to get a refund. They sent me back 280.00 refund for the service fee. I still need the prices of my tickets back. I have called multiple times. I have been hung up on repeatedly. On March I called and finally got thru to someone and said 515.20 was going to return to my account in 10-15 business and it never happened. I called in 5/19/2018 they have hung up on me over 5 times and place me on long holds and never pick up the phone again and it disconnects. They are unprofessional and laughing in the background. These are the details of my tickets

FLIGHT SEARCH INC.
AGENT: ST BOOKING REF: ***
***
My payment method was on a *** credit card

I booked a flight with myflightsearc.com and received an email that said "booking complete" with itinerary. Several days before I was to depart, I found out that they cancelled thee flight because the price had gone up without contacting me. I ended up having to pay double (NOT with my flight) because my flight was only a few days away. Based on reviews by others this is a common practice. They also quote people a price and then charge their credit card for more with fees and because the "price had gone up" after they booked. They also intentionally change the day you want to depart so people have to call back to change it to the correct day and then they charge extra for the change that should have been needed. I honestly can't believe this company/scam has not been shut down yet. How many people have to be ripped off before they are investigated?

they are telling me I can't cancel my tickets or it will be $489.00 on top of the $275 already paid to change the date a couple days.
It all started on January 25th 2018. I went on myflightsearch.com to book my vacation. I put in the dates of April 14-19 going from *** to ***. Placed the order. Then I received my confirmation and the dates say April 11-17. I have called multiple times just to be told my tickets are non-refundable and if I want to switch my dates it will be $489 more on top of the $275.I already paid when I booked it. I told them no where on my confirmation email does it say non-refundable and I can't understand why I can buy new tickets cheaper then what it cost to switch dates. I have no problem paying the change date fee but the amount they are trying to make me pay is insane. At this point I am totally annoyed and will never do business with them again.

Agent posed as *** rep, had my personal information; called me back and persuaded me to use myflightsearch.com posing as united airlines
I called the number I found for *** but it was myflightsearch. They posed as *** agent and accessed my reservation, cancelled it as requested and tried to rebook me. When I wouldn't, he called me back on *** number saying he was Max from *** and booked me a flight. When I said I didn't see *** on the email, he insisted it was an affiliate and that is how *** gets lower prices for me. He got impatient and pushy and insisted that I had to push the confirm button. It didn't feel right. I called *** with whom he said they booked it and that it was an affiliate. There was no reservation. They had my personal information, my son's name, my credit card number. They were very convincing. I cancelled my credit card so they couldn't process it.

I worry that trying (and failing) to buy plane tickets through this company has put me at higher risk of identity theft and credit card fraud due to the personal information I was required to provide. I found out after-the-fact that this company is one of the travel ticket aggregators that have no connection with the airlines and my online "purchase" means nothing because a human employee at MyFlightSearch.com does the actual purchase ONLY after my documentation was verified.

I was required to scan and copy both my driver's license and AmEx card, which I regretfully did in spite of my own reservations. After not receiving an email confirmation even after I was reassured via phone, I called the next day and was told the flight I requested was no longer available and would have to pay an additional several hundred dollars, and finally received an email cancellation (not confirmation) while on the phone.

They have a terrible business model at best...fishy and potentially untrustworthy

The company charged my wife (***) and me a very excessive fee of $600 for booking round trip flights and one hotel room in ***.
The agent ("Victoria") booked round trip flights on *** and one hotel room at *** using *** in *** in July, traveling in Aug. This was a simple trip with no complications. The agent charged us $300 each, which is excessive based on MyFlightSearch.com's website, Terms, para. 2.c which states that the fee for such a trip should be no more than $100 per person. It is very excessive according to other booking fee information on the internet.
We paid using a *** card, which was charged to our account on July 11, 2017, booking no. ***.

I booked a flight with them for the holidays but something came up unexpectedly that made it impossible to travel. I called them to ask about refunds and told them our story. They didn't even respond, just hung up. I called back and got someone else and told them my story again. They also hung up on me without any sort of response. They lost a return customer because of their unprofessional customer service.

Misleading website, thought I was speaking with *** airlines to book flight. They did not correctly book my flight, I had to do it myself.
I thought I was speaking with the *** airlines customer service rep. to book a flight on 09/29/2017. I called because I was having problems with booking online. This fraudulent company charged me 589.96 dollars for the flight. I had not receieved a conformation number for *** on 11/22/2017 so I called the customer service number on my email from this website. Apart from not having a confirmation number, the name on the reservation was wrong, and the birthday was very incorrect as well. I called customer service to get the name fixed and inquire about the flight number as well. The individual I spoke to said he couldn't talk at the moment and would call back. He never called back so I contacted ***. I was able to work with them and they found a reservation under the incorrect name and changed the name for me as well as the birthday. They updated both. I asked for a confirmation email from *** and noticed the price for the flight was only 403.96. I called back to speak with the customer service rep, after not being able to get in touch with anyone for hours, and he was rude and not helpful at all. I wouldn't answer any of my questions, kept dwelling on the name issue and then said he fixed the name issue. I was the one who fixed it by calling ***. I asked to speak to a supervisor and inquire about the discrepancy and he said I couldn't. I will keep calling until I get in touch with a supervisor.

Refund for my tickets $598.20
I purchased 2 airline tickets back in January of 2016 leaving out if *** in September and flying into ***, the airline had to keep changing our flight times and we ended up cancelling our flight in June and I called and they said they would refund my money on to the credit card the cc I made the purchase with was no longer available so they said I would have to have a paper check issued because they couldn't put the refunded funds onto my new card, which was fine will have been dealing with them ever since I have names after names of when my refund will be delivered and nothing and they won't return calls and they put me on hold for almost an hour and it's the same thing over and over I have to speak to someone else..well I'm over it and I want my money back..$598.20

I have been charged for an airline ticket which I never received. A refund was promised but never received.
I booked two tickets with MyFlightSearch on Oct 31st 2017. I was received a booking status email at that time which stated I would receive an e ticket within 4 hours. Booking number ***. It never came. On Nov 2nd 2017 I called to cancel my ticket in an attempt to recoup my money, $1037.84 US. At that time I was promised an refund with no cancellation fee, and sent an email stating the full $1037.84 would be refunded to my *** account. On Nov. 3rd 2017 an agent named Tomoya reiterated that I would receive a refund. As I write this 11 days later that also has not happened. I am now out that money and still have no tickets. I have yet to speak to a person able to make a decision on my case.

I was trying to book a flight had checked the box that I was flexible on dates/ times, but chose a flight for the dates I had originally wanted. When the booking was complete the dates had completely changed and it was going to send me off only to return the next day, called to cancel and get a refund until I could get the ticket I actually wanted, the site says 100% guarantee on cancellations and refunds, when I called it was an entirely different story, got the run around & told that all tickets are final sale and that mine were in fact stand-by and that there wasnt even a guarantee that I'd be able to get onto this flight. argued with this man for a bit and told that speaking to a supervisor wouldn't change the outcome, if I wanted to change my ticket I could do so with him and I would be charged a bit over $200 more. after having to beg and persuade he finally put me on the phone with someone else, it took me accusing them of scamming to give me my refund and cancel the purchase.

Company did not disclose their fee up front. They lumped their fee in with airfare charge. I would not have used them if I knew there was such a fee
On 9/5 I called what I thought was *** to get a fare for getting my son home from *** due to hurricane IRMA. When I told rep 'Ricky' that I was going to call *** instead he told me he could check *** for me. The airfare was similar so I said I would take the *** fare. He quoted $595.95. He sent a Booking ref# *** acknowledgement which he was insistent I had to accept. There was no breakdown on the charges just the one price of $595.95,which seemed high but because of the hurricane flights were selling out. The acknowledgment would not go through on my phone or computer. He kept calling me while I was driving and at dinner insisting I acknowledge. He even asked me to pull over while driving and email an acknowledgement. I was a bit nervous that I was being scammed at this point but was also stressed about getting my son home. When I got home that evening I sent the email. Today 9/7 I looked at my bank statement and there is a charge of $394.95 for *** and $201 for a 'booking fee' for MyFlightSearch.com. I never accepted a booking fee nor was it ever disclosed to me. I want that fee refunded ASAP. Very deceptive company.

I was promised a refund after I was charged too much for airline tickets in June 2017.
I purchased 6 airline tickets in June 2017 for a trip to *** in November 2017. I was overcharged and was promised a refund of $300.(i have an email stating the refund would be processed). I have made numerous (5) phone calls with no success. Can you help??