My Flight Search

I booked a flight through this service. They never booked. Sent email of cancelation. So I would have to pay double to get flight.
Order number ***. Originally booked 02-16-2020. Recieved confirmation email notifying me of future email with boarding pass. The day before the flight no email was ever given. After looking at original email I received a cancelation email. Contacted company and was told to have my flight I would have to pay double.

I booked an international flight with them. They overcharged me by $3000.00. promised a refund which never came. The airline never received a booking
On 02/07/20 I booked an international flight with my.FlightSearch.com. My credit card was debited within hours for $3740.00, which is $3000.00 over the posted price of the ticket. On 02/09/20, an e-mail from the company claimed "a technical glitch" in their system, and they will "correct this" with "2-3 Weeks" to date ( 2 weeks later), no refund . Why it took only hours for them to charge my credit card,but a promised refund takes "weeks"? As well, the airline in question denies that a booking was ever made with them. A phone number provided by my.FlightSearch.com. has a consistent message "leave us you name, number, and a brief message,and we'll return your call promptly". No return-call, in spite of many calls from me, over several days, and different times of day.
They provided their own "booking Number":***, but never an airline booking number. They wrote that as soon as my payment cleared the credit-card, I shall be sent an e-ticket: no e-ticket to date (2 weeks later).
A search of their web-site shows many reviews/ complaints, identical to my experience . This is an obvious criminal scam!

Used card information charging for tickets, when the information wasn't fulling processed and the tickets where cancelled before full submission.
Used card information charging for tickets, when the information wasn't fully processed and the tickets where cancelled before full submission. But was still charged 801.26 for tickets that aren't even in the system as bought product. problem date 2/18/2020 purchase date 2/18/2020 order number ***. done online. NO customer service available

I booked a round trip nonstop flight on January 15 2020 they gave me a confirmation took my money and when I went to get on my flight they never sent t
The money so I had to pay double which ruined my trip I want to be compensated for my inconvenience and ruining my trip my confirmation number is *** my bank is *** and the amount was $203.58 I ended up paying $308 for the trip fown then another $85 for the return trip home

Flight tickets were presumed purchased and no e-ticket was sent. Money was taken from account and no tickets were purchased.
On 1/25/2020 two tickets were purchased for the total of $480.40, there was a confirmation email sent, money was taken from bank account, but no e-tickets were issued. After contacting costumer service via email and phone, no response, and as of 2/24/2020 no e-ticket was issued. Called the airline ***, to confirm flight and they said no tickets were purchased. Contacted consumer service of the my flight search and received no information back. No refund, no service. Money was taken from account and no services were provided. Attached is the confirmation email saying it is not an e-ticket, but that they would arrive shortly. Also attached is the confirmation email, and the response received by the company.

My Flight Search on Nov. 25, 2019 used my credit card information to bill me for tickets which had been cancelled.
An attempt to book tickets through My Flight Search were cancelled by the company on Nov 19, 2019. The company then used my credit card information to bill me for the amount of those cancelled tickets on Nov. 25. I was initially told that I would be refunded the amount ($1022.28) within 5-7 days which did not happen. I contacted the company again on Jan. 5 and spoke to a representative by phone on Jan. 6. She assured me that a cheque for the amount would be sent out and I should receive it within a week. At this date (Feb. 20) I have not received my money. Attempts this week at contacting the company have been unfruitful as their Customer Service line does not appear to be answered nor my messages received, certainly not returned. Since it is now 3 months since I lost that money to My Flight Search I am growing in concern, particularly as it appears they have no interest in returning it. I am concerned that my *** information has been used in a fraudulent way by this company. I have lodged a complaint with *** through their fraud/recovery department. It did initially appear that this was a legitimate company but I have increasing doubts about that. I will keep up my complaints with this company until I am taken seriously and have the money back in my account. I would add that since they have had my money for 3 months I should be owed interest on that money since it was unlawfully taken from my ***. Any help you can give would be greatly appreciated.

I purchased airline tickets from myflightsearch.com, and never received my tickets in the time indicated, however my payment was collected.
On 2/18/20 I purchased airlines tickets through myflightsearh.com. I received an email conformation that I would get me e-ticket in a few minutes or up to 24 hours. I sent multiple emails, made multiple phone calls with no response. Its been 48 hours with no change in status. I have not received an e-ticket yet, nor a reply from the company.

Order # ***
Charge- $563.15
Paid with *** card

Business advertised a sales price on a ticket and then 6 hours latter never called us back. When I called back they said the airline raised the price.
Listed ticket price as 479.44. Called then 5 hours latter and still no booking. They said another 30 mins. A Hour latter I called and they put me on hold 13 mins came back and said the price of the ticket raised to 525. This is false advertising. The representative said they were about to call. This company should be shut down. After this I checked there reviews online show they are not a company that does what they say. Please do more then just investigate. This flight was for a funeral.

I would like to cancel and receive a refund for tickets I ordered through this company. I do not feel it is fair to charge a fee for these services.
I purchased one round trip ticket to *** that would depart from *** on Sat Feb,22,2020 at 7:13 AM. I purchased this airline ticket via the internet on 02/12/2020 while located in ***. The total charge on my debit card was $132.80 USD, which is the amount I would like a refund for. My booking reference number provided by the company is ***. The flight number is *** and airline locator is ***. My e ticket number provided by the company is *** . The booking number on the confirmation email is #***. I reached out to the companies phone number listed on the confirmation email 1(***)-*** on 02/14/2020 and my call was not answered, it forwarded to voicemail. The consumer should not have to attempt more than once to communicate in order to cancel and be issued a refund. The consumer should not be charged any fee's to be issued a refund either.

On
Jan 2, 2020, we purchased 2 tickets from a company called "my flight search" but never received our etickets
After many phone calls, finally agreed to a refund. It took them 2 days to charge my credit card. I still have not received my refund after 6 weeks. Something is very wrong with this company.

This website took my money two days before the flight. Never received the e tickets as promised. Tried to call many times and only received voicemail.
I researched the cheapest tickets I could find for my best friend and her daughter to come from *** to ***. I found this website that had the lowest price. I called before I booked to see if she needed a copy of my credit card to take w her and the guy said that if I did it over the phone she wouldn't have to. I decided against that and just booked through the website instead and sent her an email of my credit card just in case. I booked through this website on Monday Feb 10th of 2020. The flight was going to be Wednesday early morning. She contacted me the night before her flight saying she still didn't have the e-tickets. The payment was in pending on the credit card website as well as on their website. So I called them and it kept going to voicemail. I called probably six to seven times and left a voicemail. It is the 13 of February and still never received a call back. I called my credit card company because I realized this was a scam. They immediately canceled my credit card due to fraudulent charges and because the company never called back or were even there to address this issue.

Booked tickets on 1/16/2020, never received. Canceled tickets 1/22/2020. Told refund within 7 days, no refund as of 2/12/2020. 7 phone calls no answer
On 1/16/2020 booked airline tickets to *** via website. Booking #*** @15:38 PST. Totaling $642.58. Tickets were never received. I Called *** on 1/19/2020 spoke with June, she assured me I would receive them in 24 hours. Called again on 1/20/2020 when no tickets received, spoke with Ben (***) he stated systems were down and I would receive them in 24 hours. I Called on 1/22/2020 at 10:30 am canceled tickets when I still hadn't received them. I was then transferred to Thomas(***) who said that I would receive a full refund in 7 day. At that time I contacted my banking institution and started a claim with them due to services not supplied as stated. I called again on 1/30/2020 spoke with Robert who wouldn't supply me with his extension, he said I would have to wait 7-14 days for refund to be credited and I could call back if it wasn't received. Called *** on 2/12/2020 @ 5:15 EST spoke with Max (***) who said he couldn't help me and transferred me to customer service. I spoke with Calvin who said that a transfer was attempted however the bank denied it! He said that they would put in a request for a check for $642.58, but I would have to wait 7-14 days for the request to go through. I demanded to speak with a supervisor Ben (***). I was told that they would credit my account within 24 hours. I requested an email stating that I would receive the refund. At 5:56 I received an email issued 12 Feb20 Refund Application
Document #***
ARC#***
PED 16 Feb 20
$642.58
Refund Subject to Carrier Audit.
My hope is to obtain my money and to stop this company from continuing this unethical practice.

Nov. 2019 purchased 2 flights from My Flight Search from *** to ***, . Purchase $2012.98 on a Credit Card. They canceled & will not refund
Nov. 10, 2019 purchased 2 tickets R/T From *** to ***, *** thru My Flight Search for dates 12/28/19-01/02/20 for $2012.98 paid with *** Credit Card. Booking number ***.On 12/27/19 we find they have canceled our flights. We are still waiting for a refund. They've shared many excuses and missed many deadlines. We are frustrated.

Ordered a flight through their website. They charged my credit card but didn't send a confirmation. The phone# is vacant, no email response.
Flight for ***, booked 2/7/20, booking number ***. My credit card was charged with the following description by my credit card company: CARD 02/07 *** Myflightsearch sent a booking confirmation stating it was not an official confirmation; the official confirmation would be sent shortly. I never received it, emailed them with no response and called their advertised phone# *** which is a vacant line, does not announce the company and goes to a voicemail to leave a message. After searching online, several people have posted that this is a fraudulent company and they have contacted the Revdex.com and/or filed a police report. Now I am doing the same. Thank you.

Requesting compensation or accommodations for their mistake
I booked a round flight leaving from *** international to *** January 25th 2020 and paid 267.30 . And the company took 967.30 out of my account and when I called to let them know this they stated they add a system failure during my booking and have yet to receive the extra 700 dollars out of my account and no compensation and poor customer service assistance and have yet to receive my refunds it's been 8 business days.

This company has changed the prices of the flight twice, both were cancelled. This company also charged my ***.add. $3780.00
My first booking on Jan 23rd,2020 #*** was declined by my credit card due to concern re: company.Flight # 2 was booked on Jan 24,2020 and later cancelled due to price increase, due to advertised price was no longer available booking # ***.
A third attempt to book a flight was made, #*** on late afternoon on Jan 24,2020. I received an e-mail congratulating me for the flight, I received a confirmation with notice that the e-ticket would be send later. I had provided the company with my credit card # for billing. I called the company on Jan. 31 to request th e-ticket, and was informed that it would take two additional days to receive them. On Feb. 3rd. 2020, I called again, and informed that there were no more seat on this plane and I could fly another airline. I declined since I booked a non stop flight due to my age and some trouble with changing flights and long walks. I cancelled the flight, On Thursday Feb. 6th, I received a message that my credit card was charged $3780.00 by the same company. This charged was made without my knowledge and authorization. Each of above flight were priced $ 634.85 . I contacted my credit card company and disputed this charge, and they will attempt to get this money returned.

I booked a flight through they're services they took $162 of my money. I called to confirm and they blocked my number.
I booked a flight 02/03/2020 they sent me an email stating it was pending, 02/04/2020 the took $162.80 from my *** card. My flight I booked was suspose to leave 02/12/2020, I reached out to *** to confirm my booking and that's when I realized myflightsearch.com scammed me I called everyday since 02/06/2020 and the customers service reps kept giving me fake American names when clearly they was Indian or some sort. I called ***, as well as ***, as soon as they got my name they kept transfer me to a line that music plays then gose silent. I told them time after time to do not transfer me and they did any way to a non working line. I missed out on a funeral due to this scamming company. Please shut this business down I'm sure I'm not the only one that has been scammed through them.

Booking trips 200% over the charge. Canceling the trips and never ticketing the customer with an airline ticket and taking the money.
My Flight Search AKA *** is scamming people acting as the direct line for airlines. They booked a trip for me, charging well over 200% of the total cost and in return canceling the flight within 24 hours (for full refund), not notifying the customer, still charging my card and taking the money. They booked a flight through *** for me, posing as *** and added their email on the booking so when they canceled the cancellation of the booking goes to them, not to me. I contacted *** directly after noticing fishy customer service and *** confirmed the trip was booked at one point but then cancelled.

February 5th this all started. February 5th it was booked, February 5th is was cancelled, February 5th they charged my card. I canceled my card immediately and they have been calling me NON-STOP telling me they still need to charge $8,000 for a flight when they already cleared $1,000 on my credit card.

Customer Service

Flight cancelled on April 11, 2019. Refund has not yet been received despite numerous requests.
Flight on *** airlines was booked through My Flight Search on March 1, 2019. The booking Reference Number: is ***, the flight date was April 11, 2019 from *** to ***, . The total payment was $332.00. The flight was cancelled the day of the flight, and the airlines offered a refund, but said we had to call My Flight Search to request. We booked another flight, which cost $785. We have called My Flight Search, first calling their reservation line at *** and then being transferred to their customer service dept. at ***. We have called them a total of 9 times, since May 15, 2019 and each time they have confirmed our booking number, and advised us that they have sent an email to their "refund department" and we would receive our refund "in two days" or "seven to fourteen days". As of January 31, 2020 no refund has been received. We reached out to *** Airline, and received written notification that they sent a refund check directly to My Flight Search Inc. at their Las Vegas address, on October 4, 2019. The representative at *** is ***, a customer Care Coordinator, at ph# ***. She informed us that we could ask My Flight Search to contact her, but when I mentioned this to the customer service member at My Flight Search, (Thomas) he told me he couldn't do that, my refund would be deposited into my account in "7 -10 days".
The statements that My Flight Search customer service (names;June, Harry, Thomas and others) has provided include the following:
"call back on Wednesday after 8pm"
"we have to check with the airline"
"your refund will be available in one to two billing cycles"
"I have sent an email to our higher authority, they will refund you within 48 hours"
"my manager is away, you can only reach our refund department by email"
"We acknowledge your email. We have sent the reminder email to concern team, Please wait, you will get the refund soon."
"I have escalated it, don't you worry, refund will be deposited to your account withing 24-48 hours"
In general the people who answer the phone at My Flight Search Inc customer service are polite, and apologetic, but none of the representatives that I have reached over this 9 month period speak English as a first language. I suspect, based on the written response to my email, that this operation is in a foreign country, as they do not use the English language correctly.
All I want is to be refunded the difference of the cost of the flight for my trip, which totals $453.00 due to the cancellation.
Any assistance you can provide to resolve this complaint, would be greatly appreciated. Thank you in advance.

They processed payment from my account for 3 tickets that they could not provide on 1/24 confirmed refund 5-7 days and stopped communication.
I attempted to purchase my 14 yr old daughter and I 2 plane tickets to *** on 1/24. The flight was for 2/21 round trip $211.78 each. Only 1 ticket processed. I called and they attempted to add my daughters ticket to my original ticket but, wanted to charge almost $100 more. I refused so they cancelled the 1st ticket and sent confirmation of refund. Their website states if flight is cancelled within 24 hrs then authorization would be cancelled. They did not do this. I booked 2 tickets within 20 minutes of cancellation of first received confirmation of booking. Total for these 2 tickets was $423.56.
2 days later 1/26 I still did not receive etickets so I emailed asking for my itinerary. They stated they forwarded to appropriate department and they would contact me. Searched email and found a failed booking email from 1/24. Not sure what folder this went into but, they still withdrew a total of $635.34 from my account and the last response I received from them was a refund was processed and would be complete in 5-7 days on 1/25. It is now 2/4 and I still have not received any of my $ back and have had to file a chargeback with my bank. I rebooked my flight direct with *** for $383. I will be informing them of MyFlightSearch.com and they're fraudulent activity as well.