National Association of Professional Women

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with regards to reimbursement in full ($790 effective on 9/ [redacted] and $199 on 9/**). The response would be even more fully satisfactory if NAPW also confirmed that they will delete my bank information from their system and avoid contacting us in the future. We appreciate your kind help in this matter and your efforts educating potential consumers. Sincerely, [redacted]

We are sorry that [redacted] ’s experience with the NAPW has been less than ideal so far– wedo strive to provide our members with resources and benefits to enhance andimprove their lives, both personal and professional We encourage andexpect our members to avail themselves of those benefits and to contact us withany questions or problems regarding their membershipsMembers who do take thetime to explore and take advantage of the myriad resources available will findtremendous value in being a member of the NAPWOur members are entitled to betreated with utmost respect and empathy, and every person on the NAPW team istrained to work with our members to resolve any issues; however, there areprotocols and policies which must be followed These policies are companywideand all of our team members are required to follow them [redacted] completed an application for membership in NAPW On January *, 2015, NAPW contacted her andconducted its initial enrollment interviewDuring this telephone call our representative explained the annual costsand benefits associated with this level of membership, and that all membershipenrollments are final Because NAPW is amembership-based networking organization, the primary benefits at all levelsare found through our membership portal ( [redacted] ) aswell as through our face-to-face networking at our over Local Chaptersnationwide Additionally, through ouronline portal, members are able to access ancillary benefits provided by ourbusiness partners Because NAPW incurscosts upon enrollment with those partners, we maintain a final salepolicy Please be aware that membershipalone includes no tangible product to be shipped to the memberOurrepresentative explained that [redacted] would receive an email (within 24hours) containing login information for our members’ portal through which she isable access all of the online benefits and enroll in Local Chapters The email address is one which was providedby [redacted] and was verbally confirmed by her during the interview However, when [redacted] contacted us theother day, advising that she had not received that e-mail, we discovered that aletter was missing from her e-mail addressThis was corrected immediately, andthe e-mail was dispatched again to the correct address [redacted] now hasher login informationWhile we completely understand [redacted] ’sfrustration at not being able to speak with someone immediately, we do think itis a bit unfair to claim that we did not handle her issues in a timelymanner [redacted] did contact us onSaturday, January **, at 9:AMOur business hours are Monday throughFriday, from 9:AM until 5:PM, so she left a voice mail message Member communications are handled withintwenty-four business hours; they are replied to in the order in which they arereceivedOur representative spoke with her and resolved [redacted] ’sproblem before 11:Monday morningThe reason she did not receive her login information was due to a simpletypographic error in her email address, which was immediately rectified.Additionally, as a courtesy and because [redacted] had been enthusiasticabout becoming an active member of the NAPW, we refunded a portion of her feeand deactivated the automatic renewal function of her membership, so that itwill not renew without her express permissionWe have also ensured that one ofour membership service representatives will speak with her to go over all ofher benefits in detail and assist her in taking full advantage of the resourcesavailable to herTell us why here

I received an invitation to "join" this AssociationI was led to believe I had been nominated or chosen for this membership and completed an application Then I received a phone call with a lady that was asking me to verify and give her personal information It was a lengthy conversation after which she congratulated me on being eligible for membershipOnly then did she start disclosing that I had to choose between the "Elite" $or the $membershipI asked for written documentation that listed membership levels with cost and benefitsI was told this was not available, this was only an instant opportunity and I had to make payment then and now to take advantage I would consider this high level sales tactics, something a reputable organization would not engage inPlease be aware! I declined the offer off course, this is a shame, I do not want to belong to an organization that uses these kind of tactics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already received two partial refunds ($ and $ payments), I am still waiting for the pending amount ($ 261.50) to be credited in my banking accountThe business sent an email stating that they will do the full reimbursement so now I am waiting to receive that pending amount Sincerely, [redacted]

While we regret that [redacted] was not happy with her membership, she never contacted us to discuss it until eighteen months after her enrollmentContrary to her claims, our renewal policies are explained over the phone, shown on our website (copy of those in effect at the time of her enrollment are attached) and make every reasonable effort to remind members of the renewalWe did cancel her membership in September We did not refund her renewal fee from the prior March, as it was six months after the renewal and ineligible for a refundWe do ask our members the courtesy of advising us as soon as possible if they do not wish to continue membershipComponents of the member benefits are provided by outside vendors, services for which we pay a full year’s fees at the time of the renewalThese fees are not refundable to us [redacted] authorized the March *, charge reflecting her annual membership dues.? During her initial enrollment interview, our representative went over the membership, beginning with the most comprehensive package ?" part of the goal of the interview is to determine the best package to fit the member’s goals and budgetWe want them to get the maximum benefits for the money, which is why they offer the options in the order they do [redacted] selected the Basic membershipThe acceptance of enrollment constitutes a verbal contract with a new member.Our representative also explained that NAPW uses an automatic renewal process, designed to protect [redacted] enrollment in and uninterrupted access to the benefits provided by NAPW and its business partnersPrior to concluding the interview, our representative specifically informed [redacted] that her annual membership would automatically renew [redacted] had the opportunity to opt out of our automatic renewal program at that time.Additionally, a member of our VIP committee contacted [redacted] on June **, to invite her to upgrade her membershipThough [redacted] declined that offer, our representative did go over some specifics about her membership and invited her to contact Membership Services with any questions or if she needed assistance Throughout the term of her membership, NAPW made available to [redacted] a comprehensive membership services staff, which is qualified to field all inquiries and would have been able to work with her had she elected to opt out of her automatic renewal (or any other questions she may have had).? NAPW publicizes the availability of this staff through multiple dedicated pages.? Each of these pages publishes the contact telephone numbers and email addresses, and provides a convenient form which this member could have submitted at any time if she wished to engage our staff for any reason, including opting out of her automatic membership renewalShe also had the specific contact information of one of our team membersFrom day one of [redacted] enrollment with NAPW, we communicated via email using the address she provided: [redacted] Email was clearly the primary communication channel, by which [redacted] received her monthly newsletters and numerous other organizational announcements.? A postcard reminder was mailed at the end of January 2016, to the address provided by her at the time of enrollment, which is the same as the one provided hereAdditionally, well before it was processed, NAPW sent [redacted] a courtesy reminder of her upcoming renewal transaction via email.However, this contact information is different than that which is provided in the complaint, so we conclude that at some point, [redacted] movedWe do ask our members to keep us up to date with their contact information, but [redacted] declined or forgot to do so.We have reviewed all of our records.? [redacted] did not contact us to cancel her scheduled renewal prior to processing, as required by our Terms & Conditions, so her renewal was processed as she previously authorized.? Her contention that we were not authorized and did not advise her is untrue she was informed of the policy at the time of her enrollment and we did communicate with her in multiple ways before her renewal to remind her of it[redacted] did contact us on September *, to cancel her membershipWe called her and left messages on September [redacted] requesting that she return our callWe did cancel the automatic renewal at that timeOur policy is that we must verbally confirm the member information before making any major changes to the member accountThis is to protect the security and privacy of our members, which is also why we do not offer the option of processing any transactions through our website[redacted] did not return our callsShe did contact us on January ***, (yesterday) sending three emails after PM ET, when we are closedWe were unable to respond to her until this morning, January **, and sent her an email that her membership would expire out.Her account has been closed and her profile deactivated.Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Just wanted to touch base with you again because the company came back stating the mailed it last week and I have still not received it Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved My card was refunded for $and another $for the total amount stolen of $ I want no further contact from this business or company or any of their affiliates or other organizations whatsoever They need to delete my name and email from their database, and their access to my bank account as well; and cease and desist all contact from now and forevermore Thank you for your help, Revdex.com! Sincerely, [redacted]

*** ***'s contact information has been removed from our system; she will not be contacted again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Please read the previous responsesAs a courtesy, we have refunded the balance backHowever, we can clearly demonstrate that your assumptions were incorrect regarding the status of your membershipWe must stress this point so that anyone reading this complaint is aware of the facts of the case

Revdex.com:
At this time, my complaint, ID *** regarding National Association of Professional Women has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***

*** *** contacted us via phone on Friday, October ** at 9:PM EDT - when our offices are closedWe called her back on Monday, October **, at 11:AM EDT and left a voice mail message for her to contact usWe wanted to inform her that her membership was not going to renew
and would, in fact, expire at the end of November
Rather than return the call, she filed a complaint with the Revdex.com.
As per her demand, her membership has been set up to expire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. They have refunded $and assured me that my renewal
preferences have been flagged to NOT auto-renew again next year
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company is unreal. As stated to them they can claim that they sent something through the mail to me however as I explained to them nothing was ever received, I could forge a log book that would state that I sent them a letter also and they would say it was never received , however unlike this company I have integrity. As for the email dated July **. This is still within the window that they claim is required for cancellation however they also claim that had I contacted them at this time they would have not charged me. On July **, I was on vacation with my family and had no access to email. I seriously doubt that Had I replied I would have been allowed to cancel as they seem to say only what benefits them. Also please note that there was a calendar entry for July ** that I had created last August to cancel the membership had I not seen any value, so what they are claiming to be clearly stated and understood was apparently not the case. They claim I required days notice and when I stated that I was giving them the notice they refused to accept it. I was informed this is also days from the beginning of the month in which renewal begins, not days from the date of the renewal.
I offered to pay for the membership from days from the date that I contacted them however this was refused and the company has "conceded" to refund or the months. How is this in anyway fair to the consumer?
For them to claim that I was rude to their representative is astonishing. There is nothing professional about this organization in the slightestThroughout the membership they repeatedly contacted me during business hours and when I asked them to schedule an appointment to contact me they repeatedly missed these appointments. I did ultimately become rude with the representative when my requests to speak to someone else were ignored repeatedly and when the representative was rude and speaking over top of me repeatedly. This is a predatory company who has no respect for any member or individual. I regret ever having been associated with them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*

I have personally spoken with the Customer Service manager and brought this matter to her attention She has pulled recordings
and other history related to this member's account, for re-training with the applicable agents. NAPW has fully refunded this member The credit should appear on the member's statement within business days or less, depending on the card-issuing bank's practices. I trust this matter is now closed If this member has any questions or remaining issues, they are welcome to contact me anytime at ***CHRIS W*** | EVP & SecretaryProfessional Diversity Network, Inc.New York - Chicago* * ***
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy bank records are online and revised dailyNaturally, I checked them before writing to Revdex.com at each stage of this complaintRather than simply issuing the full refund immediately when I cancelled the membership on 10/**, as any professional organization would normally do, this company took four Revdex.com complaints (all within this one file) and four weeks to issue a full refundThey wrote verbose responses each time hoping the Revdex.com would not press them further or hoping I would not notice that they had not issued a full refund or perhaps hoping that I would lose interest and drop the complaintThank you, Revdex.com for your assistance with this matterI really appreciated the service you provided and I hope there is now a good template on file in case other consumers have similar complaints with NAPW and their predatory membership practicesSincerely
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

NAPW charged $on my *** *** card without my permission on October *, Last and only time I had signed up with them was in late 2012/early I never renewed Asked them to stop calling me

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***