National Association of Professional Women

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I September they did nothing for meThe just said they refunded me partial, but not the full amount which is the only thing that would resolve thisI was definitely scammedI was told it will be to weeks before I get a refund check for the partial amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I do not wish to be associated with this organization in anyway An additional year extension is not requested by me or accepted I prefer to have my account closed and all future correpondenced ceased immediately The services are excessive to my needs and the constant email is harassment Close my account and put me on a do not call or email list Thank you.In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

This member was fully-refunded by NAPW company check in the amount of $sent on March *, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Today is the sixth day after receiving the response from NAPW via your email My credit card has not yet been credited nor have I received the balance by check as stated in NAPW response Because of the weekend, I will continue to check my credit account and mail for the refund for two more days before I renew this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Our initial investigation of this claim indicates that we received one call from [redacted] , on December *, 2015, after her membership renewedShe authorized the renewal during her enrollment interviewWe sent her a reminder as a courtesy at the end of October via [redacted] Service.We did speak to [redacted] on December *, 2015, explained why her card was charged and issued a partial refund We are undergoing further reviews of all correspondence between NAPW and [redacted] and if her claim meets the criteria for a complete refund, it will be issuedIf not we will advise her of the outcome within ten business days

This event happened almost a year agoWe left several messages last September and October for [redacted] to contact us to resolve this issue and she never replied to usHer membership has expired and nothing has been billed to her card

We have issued a second check, which will arrive within two business weeksThe original check has been stoppedPlease do not deposit

I clicked the link to join for free - then recieved a call detailing all of the great benefits of the membership Then they hounded me for money - there could nto have been more types of memberships and price points I almost fell for it, but thankfully I was at work and had to leave for a meeting then they basically told me this was only available now and thatI needed to pay today or they could nto process my membership needless to say - I am not a member

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I am delighted that I will no longer be contacted by this organization and hopefully others like it Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. I just want to clarify the "business" response.1. Said business did not contact me the following Monday, I contacted them directly after having left several messages.2. I was not angered nor "less than polite"; however, after being asked different times in different ways why I was cancelling, one less than seasoned sales retention associate may feel that a stern no is "less than polite"As far as not paying attention to the availability of the profile, I received an email withing an hour of my initial phone call stating my profile was ready to be updated.3. The statement "refusing to accept that she bore any responsibility for not researching the NAPW before joining because she wanted something for nothing" Obviously, I didn't want "something" for nothing, because I gave my credit card. However, they are correct in saying that I may not have thoroughly researched the organization, initially since they had a only at this time offerHOWEVER, buyers remorse and an uncomfortable feeling made me research moments laterAfter researching, this organization has less than stellar reviews on more than different websites. All negative reviews cannot be wrong, not to mention the probability that countless others did not post reviews as many others have Sincerely, [redacted]

We are sorry that [redacted] experience with the NAPW has been less than ideal – we do strive to provide our members with resources and benefits to enhance and improve their lives, both personal and professional. We encourage and expect our members to avail themselves of those benefits... and to contact us with any questions or problems regarding their memberships. Members who do take the time to explore and take advantage of the myriad resources available will find tremendous value in being a member of the NAPW.Our members are entitled to be treated with utmost respect and empathy, and every person on the NAPW team is trained to work with our members to resolve any issues; however, there are protocols and policies which must be followed. These policies are companywide and all of our team members are required to follow them. [redacted] claims that the only times she had been contacted by NAPW were to be upsold are simply untrue. [redacted] completed an application for membership in NAPW. As our material states, there is no fee to apply for membership. However, a password is required to access benefits like seminars, local chapter meetings, other events and resources. This is issued when an applicant purchases a membership. We assume that anyone who submits an application for membership has explored the NAPW to see what we are about and they are ready to make a decision about joining the organization. With thousands of applicants to interview and consider, we do require that applicants make their decisions at the time of the interview. We prefer to allocate our resources to providing better benefits and services to our members. Applicants are then required to go through an initial enrollment interview, during which they are informed that we require an immediate decision. If the applicant does not wish to make a commitment at that time, we provide her with an Initial Membership, which is free and allows them to have a listing on our website, attend a local meeting, undergo a resumé review and analysis and receipt of our monthly newsletter. It is our hope that by getting a chance to experience some of the benefits, they will opt for full membership in the future. On July *, 2015, NAPW contacted her and conducted its initial enrollment interview. During this telephone call our representative explained the annual costs and benefits associated with this level of membership. One of the purposes of these enrollment interviews is to determine what it is the applicant hopes to gain from her membership. Our most comprehensive levels of membership, which include myriad benefits like unlimited live seminars and webinars, discounts on courses for continuing education requirements, networking, conferences, discounts and other resources, are offered to each applicant and those who do wish to access these things can choose to purchase that package. However, some applicants are not interested in the educational benefits – which are the most costly component of membership. Some of them are at different stages of life and have budgetary concerns. We work with these applicants to find a level of membership which provides them access to the resources they seek, while remaining within their budgets. She was also advised that all membership enrollments are final. Because NAPW is a membership-based networking organization, the primary benefits at all levels are found through our membership portal ( [redacted] ) as well as through our face-to-face networking at our over 300 Local Chapters nationwide. Additionally, through our online portal, members are able to access ancillary benefits provided by our business partners. Because NAPW incurs costs upon enrollment with those partners, we maintain a final sale policy. Please be aware that membership alone includes no tangible product to be shipped to the member.Our representative explained that [redacted] would receive an email (within 24 hours) containing login information for our members’ portal through which she is able access all of the online benefits and enroll in Local Chapters. Within 10 days of enrollment, NAPW physically mailed a welcome package to the member containing a paid statement, a membership card and a welcome letter.NAPW employs a comprehensive call recording and auditing function. Our staff reviews the recording of each completed interview for multiple compliance points. As part of our investigation into this case, we reviewed that call again and [redacted] was made completely aware of these points at the time. This interview is available for review if required. On July *, 2015, a representative from our Membership Services staff called [redacted] at the number she provided during her enrollment, which is the same as the number shown in this complaint. This call is part of our member outreach program in which we go over the details of membership, introduce the member to our website and instruct her on how to utilize the benefits and resources which will be of most use to her . [redacted] was unavailable to speak with our team at the time of the call, so she left a message and was sent a follow up email, going over the general objective of the call and inviting her to call the representative directly. The email included her direct contact information. [redacted] was contacted by our VIP department and offered an opportunity to upgrade her membership. She declined this invitation, but her existing membership remains intact. We are sorry if this was the only call [redacted] answered, and that it happened to be a call about sales. On November *, 2015, the same team member reached out to [redacted] again. This is the second part of our member outreach program. After four months have passed, we contact each member again, to remind her of her benefits, go over everything with her if she was unavailable the first time and to answer any questions or render any assistance regarding her membership. Unfortunately, [redacted] was again unavailable, so another follow up email was sent to her, again including the general objective of the call and the contact information for her Membership Services representative. Copies of both emails are attached.It is disheartening that the only response to this outreach was an email requesting to cancel her membership. [redacted] did contact us on November **, 2015. Our representative went to great lengths to go over our attempts to reach her to assist in utilizing her membership benefits, but that we are unable to issue refunds after so much time since her enrollment. Unfortunately, since all of the benefits provided by outside partners are paid for on an annual basis, it is not possible to pro-rate her fee either. We do hope that [redacted] contacts us to try to come to a resolution as there are other options available.

We are sorry that [redacted] ’s experience with the NAPW has been less than ideal – we do striveto provide our members with resources and benefits to enhance and improve theirlives, both personal and professional We encourage and expect ourmembers to avail themselves of those benefits and to contact us with anyquestions or problems regarding their membershipsMembers who do take the timeto explore and take advantage of the myriad resources available will findtremendous value in being a member of the NAPWOur members are entitled to betreated with utmost respect and empathy, and every person on the NAPW team istrained to work with our members to resolve any issues; however, there areprotocols and policies which must be followed These policies are companywideand all of our team members are required to follow themHowever, we stronglydisagree with [redacted] ’s recollection of her conversations with ourrepresentatives NAPWemploys a comprehensive call recording and auditing function Our staff reviews the recording of eachcompleted interview for multiple compliance points, including that therepresentative explained the automatic renewal process as described aboveAspart of our investigation into this case, we reviewed that call again and [redacted] was made completely aware of these points at the timeThis interviewis available for review if required [redacted] authorized the June *, charge reflecting her annual membershipdues During her initial enrollmentinterview, our representative went over the membership, beginning with the mostcomprehensive package – part of the goal of the interview is to determine thebest package to fit the member’s goals and budgetWe want them to get themaximum benefits for the money, which is why they offer the options in theorder they do [redacted] elected to become a paid member Ourrepresentative also explained that NAPW uses an automatic renewal process,designed to protect [redacted] ’s enrollment in and uninterrupted access to thebenefits provided by NAPW and its business partners Prior to concluding the interview, ourrepresentative specifically informed [redacted] that her annual membershipwould automatically renew [redacted] had the opportunity to opt out of our automatic renewal program at that timeShe was advised that we would remind her of the renewalabout thirty days prior Duringthe initial enrollment interview, our representative explained that [redacted] would receive an email (within hours) containing login information foraccess to our members’ portal Throughoutthe year, NAPW made available to [redacted] a comprehensive membershipservices staff, which is qualified to field all inquiries and would have beenable to work with her had she elected to opt out of her automatic renewal (orany other questions she may have had)NAPW publicizes the availability of this staff through multiplededicated pages Each of these pagespublishes the contact telephone numbers and email addresses, and provides aconvenient form which this member could have submitted at any time if shewished to engage our staff for any reason, including opting out of herautomatic membership renewalFrom dayone of [redacted] ’s enrollment with NAPW, we communicated via email using theaddress she provided: [redacted] .Email was clearly the primary communication channel, by which [redacted] received her monthly newsletters and numerous other organizationalannouncements As she was advised by the representative during her original interview, apostcard reminder was mailed at the end of April to the address providedby her at the time of enrollment, which is the same as the one provided here We havereviewed all of our records [redacted] did not contact us to cancel her scheduled renewal prior to processing, asrequired by our Terms & Conditions, so her renewal was processed as shepreviously authorized [redacted] did contact us on June *, via emailWe calledher back and left messages on June ***, and [redacted] for herto call us so that her issue could be resolved Shecalled us back on July **, and spoke with one of our membership servicesrepresentativesSince [redacted] ’s complaint implies that our representativewas dismissive, unsympathetic and rude, we reviewed the recording of that callas well, which is available for review by [redacted] and the Revdex.comOur representative was extremely professional and explained that [redacted] had signed up to automatically renew when she enrolled and that we didin fact mail a reminder to her about thirty days prior to billing that renewalfee [redacted] asked why she was unable to remove her billing informationonline and our representative told her that this was for security purposes, butthat we would remove her from the automatic billing [redacted] said that shemay choose to dispute her charge, which is certainly her prerogative, but ourrepresentative advised her that we have documentation and recordings to supportthe authorization of the charge Shenever said “too bad”, nor was her tone in any way dismissive We cannot allow such unpleasant accusationsto go unchallenged As a courtesy, we have issued a credit to [redacted] ’s account and we have also deactivated the automatic renewalfunction of her membership, so that it will not renewWe also invite her tocontact us so that we can assist her in using her membership benefitsWe take the claim that a member was "scammed" or that acharge was unauthorized very seriously We are also deeplyangered by the claims that NAPW takes advantage of women whenever someone forgotabout the terms to which she agreed or failed to use her membership and wantsus to bear the financial burden of her oversight NAPW provides an amazingvalue for the membership fee Included in ALL memberships levels arewebinars, seminars, discounts, perks, online networking access and in-personchapter affiliation as well as a myriad of other benefits Ourorganization is growing, expanding and moving forward through numerousinitiatives, strategic alliances and corporate affiliations; offering membersadditional avenues to ASPIRE, ACHIEVE and CONNECT Every member of NAPW's management team works diligently todeliver maximum value to our members, and any claim that someone was"scammed" is demonstrably false We currently have almosta half-million satisfied members, all of whom are free to use our onlinenetworking portal, which gives our members more connectivity optionsand far more ability to promote themselves than other networking sitesWe have over local chapters across America, in which tens of thousands ofour members get together to take their online experience into the real worldand create incredible connections with other professional womenThese localchapters are constantly implementing new ways for the local members tointeract We encourage of our members tojoin all of the chapters in their area - this gives them more opportunities toattend events that fit their busy schedules and widens the circle of localwomen with whom to networkAdditionally, we are constantly providing and working toupgrade the secondary benefits such as free or discounted continuingeducation through leading providers like [redacted] and [redacted] ***; shopping and other discounts through a number of partnerships,including exclusive sponsors like Lenovo, one of the world's largest computersuppliers; and interesting topical content provided through our social mediaand other outlets Again, our entire team is working hard every singleday to build these partnerships, identify and create content, and make greaterbenefits available to our members We were rated within the top Best Websites for Women in ForbesOur corporate partners include prestigious and well-known brands likeLincoln Motor Company, AT&T, Baccarat, the Ritz Carlton, and Disney Internationally prominent women, like SaraBlakely, Robin Roberts and Barbara Corcoran have been featured speakers at ourconferences – each sharing her journey in building her reputation as aprominent business figure Star Jones isour President and National SpokeswomanThese are women to whom integritymatters and they would have no part of the NAPW if we were any kind of scamQuite frankly, there are negative comments on any and everything.Iconic brands such as Macy's, Mercedes Benz, Proctor & Gamble – even localrestaurants – receive complaints and criticism from customers who were nothappy with a product or serviceHowever, despite those opinions, millions ofus continue to shop at Macy’s, buy Mercedes cars and purchase P&G productsagain and againAs professionals, if we all believed everything we see on theInternet was true, rather than informing ourselves and making our ownjudgments, we would all view the business world very negatively

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I have been in touch with the NAPW and they have taken care of the issue Thank you so very much for your prompt and efficient response Have a nice day [redacted]

We are sorry that [redacted] [redacted] experience with the NAPW has been less than ideal – we do strive to provide our members with resources and benefits to enhance and improve their lives, both personal and professional We encourage and expect our members to avail themselves of those benefits and to contact us with any questions or problems regarding their membershipsMembers who do take the time to explore and take advantage of the myriad resources available will find tremendous value in being a member of the NAPW [redacted] authorized the September **, charge reflecting her annual membership dues During her initial enrollment interview, our representative went over the membership, beginning with the most comprehensive package – part of the goal of the interview is to determine the best package to fit the member’s goals and budgetWe want them to get the maximum benefits for the money, which is why they offer the options in the order they do [redacted] selected our Basic membership, which is normally a six month membership, but which was extended AS A COURTESY for an additional six months at no additional chargeThis was made absolutely clearOur representative also explained that NAPW uses an automatic renewal process, designed to protect [redacted] ’s enrollment in and uninterrupted access to the benefits provided by NAPW and its business partners Prior to concluding the interview, our representative specifically informed [redacted] that her annual membership would automatically renew on the anniversary of her enrollment, which was September **, [redacted] had the opportunity to opt out of our automatic renewal program at that timeShe was also advised to review the terms and conditions which were in place at the time and which are on our websiteA copy of those are attached here NAPW employs a comprehensive call recording and auditing function Our staff reviews the recording of each completed interview for multiple compliance points, including that the representative explained the automatic renewal process as described aboveAs part of our investigation into this case, we reviewed that call again and *** [redacted] was made completely aware of these points at the timeThis interview is available for review if required During the initial enrollment interview, our representative explained that [redacted] would receive an email containing login information for access to our members’ portal She waited on the phone until [redacted] confirmed that she had received the emailThe next morning, as promised, our Membership Services Team called [redacted] to welcome her to the organization, assist her with logging in and accessing her member benefits, creating her professional profile and answering any other questions or concerns she might haveShe was unavailable, so our representative left a detailed message for her, which was followed up with a confirmation email with important links, requesting that [redacted] contact her directly to go over her membership at any timeHer direct contact information was provided in this email as she was assigned to be [redacted] ’s representative for the duration of her membership [redacted] could have contacted this representative at any time for assistance with her benefits or to change the status of her membershipA copy of that email, with its date stamp, is attached In addition, NAPW made available to [redacted] a comprehensive membership services staff, which is qualified to field all inquiries and would have been able to work with her had she elected to opt out of her automatic renewal (or any other questions she may have had) NAPW publicizes the availability of this staff through multiple dedicated pages Each of these pages publishes the contact telephone numbers and email addresses, and provides a convenient form which this member could have submitted at any time if she wished to engage our staff for any reason, including opting out of her automatic membership renewal From day one of [redacted] ’s enrollment with NAPW, we communicated via email using the address she provided: [redacted] – this is the same address listed on this complaint Email was clearly the primary communication channel, by which [redacted] received her monthly newsletters and numerous other organizational announcementsWell before it was processed, NAPW sent *** [redacted] a courtesy reminder of her upcoming renewal transaction to the email address mentioned aboveA copy of the first email is attached We have reviewed all of our records [redacted] did not contact us to cancel her scheduled renewal prior to processing, as required by our Terms & Conditions, so her renewal was processed as she previously authorized [redacted] did contact us on September **, and spoke to one of our Member Services representatives who explained why her membership was renewedOur representative was respectful and patient with [redacted] advising her that the recorded call would refute [redacted] ’s claims that she was told nothing about her membership renewal or the fact that the membership was extended for six monthsA refund of the majority of her membership fee was refunded to [redacted] , less the costs we incurred for renewing her benefits with outside providers from whom refunds are not available This is why we send multiple reminders of the automatic renewal and ask that our members have the courtesy to advise us if they do not wish to renew As per her conversation with our membership services representative, we have issued a credit to [redacted] ’s account and we have also deactivated her membership, so that it is now expired and inactiveThese credits should appear on her account statement within two to ten business days, depending on the policies of her card issuer We feel that [redacted] is presenting an inaccurate view of the events which took place and that we have issued her the maximum refund to which she is entitled under these circumstances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, this organization continues with dishonestyPlease pull any recordings as they are evidence that I was very clear that I would not pay $I also have the original approved charge of $on my credit card statementYou absolutely did NOT have authorization for charging an additional amountYou stole my credit information without my permission and charged $TWICEThis case is NOT resolved until you reimburse my account the additional charge of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are sorry that [redacted] experience with the NAPW has been less than ideal ?" we do striveto provide our applicants with resources and benefits to enhance and improvetheir lives, both personal and professional.? We encourage and expect ourmembers to avail themselves of those benefits and to contact us with anyquestions or problems regarding their membershipsMembers who do take the timeto explore and take advantage of the myriad resources available will findtremendous value in being a member of the NAPW.? Invitations to apply formembership are sent to select professional women who are referred to us throughprofessional associations, industry and charity events, subscriptions toprofessional publications and services and other members.? Invitees are free to respond with anapplication or not ?" we do not make cold calls to potential members? As our material states, there is no fee to applyfor membershipHowever, a password is required to access benefits likeseminars, local chapter meetings, other events and resources, which is issuedwhen an applicant purchases a membership.? We assume that anyone who submits an application for membership hasexplored the NAPW to see what we are about and they are ready to make adecision about joining the organizationWith thousands of applicants tointerview and consider, we do require that applicants make their decisions atthe time of the interviewWe prefer to allocate our resources to providingbetter benefits and services to our members.? Applicants are then required togo through an initial enrollment interview? Applicants for membership areentitled to be treated with utmost respect and empathy, and every person on theNAPW team is trained to work with applicants to explain the benefits and costsassociated with membership and to resolve any issues; however, there areprotocols and policies which must be followed.? These policies are companywideand all of our team members are required to follow them.? [redacted] completed an application for membership in NAPW.? On September **, 2015, NAPW contacted her andconducted its initial enrollment interview.? During this telephone call our representative explained the annual costsand benefits associated with membershipOne of the purposes of these enrollmentinterviews is to determine what it is the applicant hopes to gain from hermembershipOur most comprehensive levels of membership, which include myriadbenefits like unlimited live seminars and webinars, discounts on courses forcontinuing education requirements, networking, conferences, discounts and otherresources, are offered to each applicant and those who do wish to access thesethings can choose to purchase that packageHowever, some applicants are notinterested in the educational benefits ?" which are the most costly component ofmembershipSome of them are at different stages of life and have budgetaryconcernsWe work with these applicants to find a level of membership whichprovides them access to the resources they seek, while remaining within theirbudgets? Applicantswho choose not to join as paid members are provided with an Initial Membership,which allows them to have a listing on our website, attend a local meeting,undergo a resumé review and analysis and receipt of our monthly newsletterItis our hope that by getting a chance to experience some of the benefits, theywill opt for full membership in the future? BecauseNAPW is a membership-based networking organization, the primary benefits at alllevels are found through our membership portal (www.napw.com) as well as through ourface-to-face networking at our over Local Chapters nationwide.? Additionally, through our online portal,members are able to access ancillary benefits provided by our businesspartners.? ? [redacted] was also advised that it might take to businesshours for her profile to be available on our websiteShe joined on aFriday.? ? Our business hours are between9:AM and 5:PM Monday through Friday ET, so if she called during theweekend, of course she would not reach anyoneOur phone greeting makes thisclear.? [redacted] was contacted on Monday, and as she was less thanpolite, refusing to accept that she bore any responsibility for not researchingthe NAPW before joining because she wanted something for nothing, that she didnot pay attention to the information which was provided to her regarding theavailability of her profile and that she was angry because we were not availableoutside of business hours.? We take the claim that a member was "scammed" or that acharge was unauthorized very seriously.? ? ? We are also deeplyangered by the claims that NAPW takes advantage of womenNAPW provides an amazing value for themembership fee? Included in ALL memberships levels are webinars,seminars, discounts, perks, online networking access and in-person chapteraffiliation as well as a myriad of other benefits? Our organization isgrowing, expanding and moving forward through numerous initiatives, strategicalliances and corporate affiliations; offering members additional avenues toASPIRE, ACHIEVE and CONNECT? ? Every member of? NAPW's management team works diligently todeliver maximum value to our members, and any claim that someone was "scammed"is? demonstrably false.? We currently have almost a half-millionsatisfied members, all of whom are free to use our online networkingportal,? which gives our members? more connectivity options and farmore ability to promote themselves than other networking sites.? We haveover local chapters across America, in which tens of thousands of ourmembers get together to take their online experience into the real world andcreate incredible connections with other professional womenThese localchapters are constantly? implementing new ways for the local members tointeract? We encourage of our members tojoin all of the chapters in their area - this gives them more opportunities toattend events that fit their busy schedules and widens the circle of localwomen with whom to network.? Additionally, we? are constantly providing and working toupgrade the secondary benefits such as free? or discounted? continuingeducation through leading providers like? Lorman Education and NationalSeminars Group; shopping and other discounts through a number of partnerships,including exclusive sponsors like Lenovo, one of the world's largest computersuppliers; and interesting topical content provided through our social mediaand other outlets.? Again, our entire team is working hard every singleday to build these partnerships, identify and create content, and make greaterbenefits available to our members? We were rated within the top Best Websites for Women in ForbesOur corporate partners include prestigious and well-known brands like [redacted] , ***, [redacted] , [redacted] , and [redacted] .? Internationally prominent women, like [redacted] , [redacted] and [redacted] have been featured speakers at ourconferences ?" each sharing her journey in building her reputation as aprominent business figure.? Star J [redacted] isour President and National SpokeswomanThese are women to whom integritymatters and they would have no part of the NAPW if we were any kind of scam.? Quite frankly, there are negative comments on any and everything.Iconic brands such as [redacted] , [redacted] ***, [redacted] ?" even localrestaurants ?" receive complaints and criticism from customers who were nothappy with a product or serviceHowever, despite those opinions, millions ofus continue to shop at [redacted] , buy [redacted] cars and purchase [redacted] productsagain and againAs professionals, if we all believed everything we see on theInternet was true, rather than informing ourselves and making our ownjudgments, we would all view the business world very negatively.? ? [redacted] fee was refunded to her as she changed her mind and contactedus within three days of becoming a member? We consider this issue to be resolved.? ? ?

This member has been refunded Due to the age of her account, it was not possible to credit her credit card, but a check requested has been submitted in the amount of $1, This check should be issued within the next 7-days and will be sent directly to the member's address on file? ( [redacted] / [redacted] **) [redacted]

We are sorry that [redacted] ? [redacted] ? experience with the NAPW has been less than ideal ?" we do strive to provide our members with resources and benefits to enhance and improve their lives, both personal and professional.? We encourage and expect our members to avail themselves of those benefits and to contact us with any questions or problems regarding their membershipsMembers who do take the time to explore and take advantage of the myriad resources available will find tremendous value in being a member of the NAPW? [redacted] authorized the September **, charge reflecting her annual membership dues.? During her initial enrollment interview, our representative went over the membership, beginning with the most comprehensive package ?" part of the goal of the interview is to determine the best package to fit the member’s goals and budgetWe want them to get the maximum benefits for the money, which is why they offer the options in the order they do [redacted] ? selected our Basic membership, which is normally a six month membership, but which was extended AS A COURTESY for an additional six months at no additional chargeThis was made absolutely clear Our representative also explained that NAPW uses an automatic renewal process, designed to protect [redacted] ’s enrollment in and uninterrupted access to the benefits provided by NAPW and its business partners.? Prior to concluding the interview, our representative specifically informed [redacted] that her annual membership would automatically renew on the anniversary of her enrollment, which was September **, 2016.? [redacted] had the opportunity to opt out of our automatic renewal program at that timeShe was also advised to review the terms and conditions which were in place at the time and which are on our websiteA copy of those are attached here? NAPW employs a comprehensive call recording and auditing function.? Our staff reviews the recording of each completed interview for multiple compliance points, including that the representative explained the automatic renewal process as described aboveAs part of our investigation into this case, we reviewed that call again and ***? ? [redacted] ? was made completely aware of these points at the timeThis interview is available for review if required ? During the initial enrollment interview, our representative explained that [redacted] would receive an email containing login information for access to our members’ portal.? She waited on the phone until [redacted] confirmed that she had received the email The next morning, as promised, our Membership Services Team called [redacted] to welcome her to the organization, assist her with logging in and accessing her member benefits, creating her professional profile and answering any other questions or concerns she might haveShe was unavailable, so our representative left a detailed message for her, which was followed up with a confirmation email with important links, requesting that [redacted] contact her directly to go over her membership at any timeHer direct contact information was provided in this email as she was assigned to be [redacted] ’s representative for the duration of her membership [redacted] could have contacted this representative at any time for assistance with her benefits or to change the status of her membershipA copy of that email, with its date stamp, is attached ? In addition, NAPW made available to [redacted] a comprehensive membership services staff, which is qualified to field all inquiries and would have been able to work with her had she elected to opt out of her automatic renewal (or any other questions she may have had).? NAPW publicizes the availability of this staff through multiple dedicated pages ? Each of these pages publishes the contact telephone numbers and email addresses, and provides a convenient form which this member could have submitted at any time if she wished to engage our staff for any reason, including opting out of her automatic membership renewal? From day one of [redacted] ’s enrollment with NAPW, we communicated via email using the address she provided: [redacted] ?" this is the same address listed on this complaint.? Email was clearly the primary communication channel, by which [redacted] received her monthly newsletters and numerous other organizational announcementsWell before it was processed, NAPW sent ***? ? [redacted] a courtesy reminder of her upcoming renewal transaction to the email address mentioned aboveA copy of the first email is attached ? We have reviewed all of our records.? [redacted] did not contact us to cancel her scheduled renewal prior to processing, as required by our Terms & Conditions, so her renewal was processed as she previously authorized.? ? [redacted] did contact us on September **, and spoke to one of our Member Services representatives who explained why her membership was renewedOur representative was respectful and patient with [redacted] advising her that the recorded call would refute [redacted] ’s claims that she was told nothing about her membership renewal or the fact that the membership was extended for six monthsA refund of the majority of her membership fee was refunded to [redacted] , less the costs we incurred for renewing her benefits with outside providers from whom refunds are not available.? This is why we send multiple reminders of the automatic renewal and ask that our members have the courtesy to advise us if they do not wish to renew ? As per her conversation with our membership services representative, we have issued a credit to [redacted] ’s account and we have also deactivated her membership, so that it is now expired and inactiveThese credits should appear on her account statement within two to ten business days, depending on the policies of her card issuer? We feel that [redacted] is presenting an inaccurate view of the events which took place and that we have issued her the maximum refund to which she is entitled under these circumstances.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? I am not questioning the benefits that NAPW offers to its membersBut I do not wish to be a memberThere was no notice to my email [redacted] that my account was renewing and, in fact, the credit card that I authorized them to use a year ago was expired? Once the charge appeared on my new credit card (not sure how they did that, but wow) I promptly notified the company (as they recognize, above) that I did not wish to renewRather then honoring my wishes, they gave me a hard sell (like the one above) and refused a refundThen, after minutes of my trying to reason and their and hard-selling, they agreed to a 50% refundThen, after more minutes of my trying to reason and their hard-selling they authorized a $refund but I'm still paying $for a membership that I expressly do not want.They used threatening language that if I pursued with the Revdex.com or my credit card company they would go back and charge me the full $againThat is not happening, they are blocked now with ***.What I wish from the Revdex.com:• Full credit of the remaining $membership fee for I did not use any of their benefits, I notified them promptly via email and phone call that I did not wish to renewThis should not be so difficult.• I am not sure what the laws are for a company like this, but it should not be this difficult to cancel a membershipThere's no "cancel" option on their web siteInstead, you have to call and go through a hard sell and, even as hard as I pushed, I was not able to get a full refundI am thinking of others, here - clearly they are bilking consumers with their aggressive auto-renew and hard to cancel policies.•Would love the Revdex.com to call as a consumer and experience their "customer service" as a consumer trying to cancel a membership.? Thank you ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?