National Fitness Financial Systems

I would be happy to investigate, for the sake of refund, Mr [redacted] 's claim of prior cancellation, upon receipt of proof thereofSuch proof would include printout of website submission, fax transmittal confirmation, or certified return receipt from USPSAs a courtesy, I set the account to expire with no balance or future billing scheduledI trust the adjustment of the balance and expiration of the account resolves this complaint against National Fitness as the billing company for Select Fitness, and apologize for any inconvenience that this has caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Just Fitness 4U - Holcomb Bridge did close, and as allowed per contract, all memberships were transferred to Just Fitness 4U in Alpharetta, miles awayPer Buyers Right to Cancel, it may be canceled should the club close and fail to offer a similar facility within milesAside from these technical details of the closure, and the terms in the contract, National Fitness is not aware of any further closuresCancellation was received on September 28, 2015, leaving, per the Renewal Terms, that as the final billingThe membership expires on Oct 28, For further complaints regarding closure and billing, the complainant should address these with management at the Alpharetta location, STATE BRIDGE ROAD, or the Revdex.com serving the local areaI trust this explanation helps to resolve this complaint against National Fitness as the billing company only, and that Ms [redacted] will contact us to resolve the accountsI apologize for the confusion

After review of the complaint with the management team at PerforMax, they canceled the membership and a refund of $was issued to MsR***'s credit cardShe should have seen this appear on her statementI trust this resolves the complaint against National Fitness as the billing company ONLY, and apologize for the inconvenience

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Crossroads Fitness, and their members, in this case - MrW***We are in no other way affiliated with Crossroads FitnessIn addition, we are not privy to any conversation had at, or with any representative of, the clubThis being said we must adhere to the contract that the complainant signedOur records do not indicate that a cancellation as required by the terms of the agreement on file, which is why the monthly dues continued to billThe June dues failed, which triggered balance accrual to the accountThough the original facility did close, it was within contract terms to transfer to an alternate facility, so memberships were not automatically transferredAs a courtesy, I have deleted the membership, including the balance, with no future billing scheduledThis deletion will remain in effect so long as all dues paid prior to cancellation remain so through MrW***'s financial institutionI trust this deletion and explanation helps to resolve this complaint against National Fitness as the billing company, and apologize for any inconvenience that this has caused

We have investigated the complaint, reviewed the call handling in these instances, and have documented the conversations in the employees' file for call handling proceduresI will advise that it is not within our policy to provide supervisors on demand for the waiver of fees, especially those that are contractually supportedIn an effort to resolve this complaint, I will waive all associated fees on the account, as a one time courtesyHowever we haven't the authority to provide free months of dues as access to the clubI have authorized the waiving of fees when MrB [redacted] contacts National Fitness to pay the past due and update his method of payment His billing date is monthly on the 3rdI apologize for the delay in responseI trust this offer to waive all contractually-supported fees on the account resolves this complaint against National Fitness as the billing company ONLY, and apologize for the inconvenience that this has caused

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Just Fitness 4U (JF4U) and their members, in this case, MsR***We are in no other way affiliated with JF4UAdditionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we must adhere strictly to the contract that the complainant signedIt is attached hereto.Because National Fitness hasn't the authority to override the terms of any contract, it is not within our policy to provide supervisors for such requestsA supervisor cannot override terms, so to provide one on demand does not prove fruitfulJamie did set up a supervisor call back, per our policy, and Jessie left a message for MsR [redacted] the following day - June MsR [redacted] was advised of the cancellation procedure, and we have yet to receive the written cancellation noticeHowever as a courtesy I have accepted this complaint as notice, which leaves July 10, dues as her final, per the Renewal Terms on page oneThe membership will expire August 10, 2015.I trust this resolves the complaint against National Fitness as the billing company, and apologize for any confusion or inconvenience that this has caused

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Omni of TN, and their members, in this case, the C***'We are in no other way affiliated with Omni of TNAdditionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we must adhere strictly to the contracts that the complainants signedBoth are attached heretoThe memberships are in the renewal period, which bills annuallyBecause the club has not breached the contract or TN state law, and National Fitness hasn't the authority to override the terms of the contracts, the memberships have been set to expire April 27, - at the end of the renewal term, with their cancellation requestsThey have full access to the YMCA facilities until that dateI trust this explanation helps to resolve the complaint against National Fitness as the billing company ONLY, and apologize for any inconvenience or confusion as we follow the terms of the agreements

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Ideal FItness, and their members, in this case - MrW***We are in no other way affiliated with Ideal FitnessAdditionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we must adhere strictly to the contract that the complainant signed.We have reviewed MrW***'s claim with the representative with whom he spoke, and confirmed his claim with the notes on the account - he was misquoted on the procedure to cancelThe representative at the time was new to the company, and we believe that this was a human error resulting in she being new to the processShe has been made aware of the issue, and corrective action has been implementedHowever, verbal agreements or representations do no override the terms of the written contractIn fact, there is a clause on page two that specifically states that changes in terms may only be executed in writing and signed by both partiesNational Fitness hasn't the authority to override the terms of the contract that MrW [redacted] signed with Ideal FitnessWe have offered a buyout on the contract, but based upon the earlier statement, we are unable to simply cancel the contractThere is a club that is under same ownership, in Fairborn, miles by zip code, called Premier FitnessThey would be happy to honor the membership fullyIt expires in March I trust that this explanation helps to resolve the complaint against National Fitness as the billing company, and truly apologize for the misinformation provided by our freshman agent

Complaint: [redacted] I am rejecting this response because: the fees are not the same however I can see this is a never ending battle where Crossroads steps up and does the right thing My request is the same today as it was in original disputeRemove the $late fee and work through the bisa dispute processMerchants have the ability to rebute a visa dispute by sending their information through visa back to the receiving financial institutionRemove it from National Fitness as a collection item Sincerely, Cindy C***

I must first advise that National Fitness handles administration and billing on contracts initiated by our client, Just Fitness 4U, and their members, in this case - MrM***We are in no other way affiliated with Just Fitness 4UAdditionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we must adhere strictly to the contract that the complainant signed - it is attached hereto for reviewWe would be happy to investigate MrM***'s claim of prior cancellation upon receipt of proof thereofWe show no correspondence ever being received in regard to this accountAs a courtesy, I used the Revdex.com Complaint as notice, and set the membership to expire 8/1/with July as the final dues, and waived 1/of the fees on the account, in an effort to resolve the complaintMrM [redacted] should be advised that National Fitness hasn't the authority to override the terms of the agreement that he signed with Just Fitness 4UI trust the expiration of the account and waiving a large portion of the fees helps to resolve the complaint against National Fitness, acting as the billing company ONLY, as we follow the terms of the contractI apologize for any inconvenience that this has caused

As of December 30, the account has been deleted from our system, and Crossroads Fitness is no longer our clientMs [redacted] has no account or balance with National FitnessI apologize for any inconvenience that this has caused

I apologize for any inconvenience that this situation has caused, but we finally received authorization to waive all fees on the account as a one-time courtesy, and payment is pending as run through the club on a new card as of today's dateI trust this resolves any issue MsD [redacted] has with National Fitness, who acts as the billing company ONLY

The check is en route to the complainant, she should get it by the end of this week or early next week, depending on how quickly USPS gets it to herThank you

I reviewed MsC***'s response with our club rep and our clientsWe have verified numerous times that Grit classes are offered at PerforMax, are NOT a part of the club dues, and that the same trainers are available as were at CrossroadsThere is no difference in the pricingAll of this was verified with management at PerforMaxFurther complaints should be addressed with the club, as these changes are all supported by the contracts that were signed by MsC***I apologize for the inconvenience, but National Fitness hasn't the authority to override the terms of the contracts signed by the complainant

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Fitness Tri, and their members, in this case - MrR***We are in no other way affiliated with Fitness TriAdditionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we must adhere strictly to the contract that the complainant signedIt, along with the cancellation notice, is attached hereto for your reviewPer the contract terms, which are an industry standard, the membership continues on a month to month basis until a 30-day advanced notice is receivedThe notice was received on July 10, via our websiteThis left the July 30, dues as his final with and expiration date of August 30, We would be happy to investigate his claim that a manager told him otherwise, with written proof thereofBecause National Fitness hasn't the authority to override the terms of the agreement, we cannot authorize a refund for his contractually supported final duesI trust this explanations helps to resolve this complaint against National Fitness as the billing company, and apologize for any confusion that this has caused as we follow terms

I have requested an investigation into the situation, and whether Anytime Fitness is receiving funds from Lady of America, and honor membersIn the meantime, I have deleted this account with no balance due, and it will remain deleted given that no further disputed dues are received from Ms [redacted] 's card companyI apologize for the inconvenience that this has caused, and trust this matter is resolved

As with all month-to-month converted contracts, the usual cancellation term is to send same in writing as a 30-day advanced noticeAdditionally, the original club provided an alternate to use, within contract terms, which is why members continued to billOur client did, however, offer immediate cancellation over the phone, which is offered as a courtesyOur first contact with Ms [redacted] was on 12/2, at which time the future billing was set to zero, and she has a full months to use the alternate facilityThis too was offered as a courtesy by the club to it's membersMs [redacted] , rather than contacting the number on her statements for National FItness, chose simply to dispute the previous months billsWhen she was contacted by Kaitlyn, as supported by her agreement, she expressed her demands to cancel, and that was doneThis did not mean that the club had breached it's agreement, or that the past due balance was not dueHowever, in an effort to resolve this complaint against National Fitness as the BILLING COMPANY ONLY, I have deleted the account with no balance or future billingThe deletion will remain effective so long as no further dues are disputed through the complainant's financial institutionI trust this explanation and deletion resolves this complaint, and apologize for any confusion

The original Revdex.com complaint was issued under Jason H [redacted] , and did not specify that there were two accounts THAT account was canceled as promised in JanuaryThere was no dishonesty - they had two accounts, and I wasn't made aware of the otherNor was any cancellation received on the account for April H [redacted] As I noted in the original complaint, Omni of TN did not breach the contract, so cancellation is requiredApril H [redacted] was on annual renewal, and the $billed on June 28, 2015, and the payment failed for Invalid CC numberMrH [redacted] paid the balance on 7/16/I have set the account to expire on 6/27/2016, and MrsH [redacted] will have access to the YMCA until that dateNational Fitness hasn't the authority to override the terms of the contract that MrsH [redacted] signedIt has been canceled with no future billing scheduledI apologize for any confusion as a result of the lack of information, and any inconvenience that this has caused

In an effort to resolve this complaint against National Fitness alone, we have deleted the account from our system and advised [redacted] at California Ripped Fitness of sameAll membership records are in the process of being returned to our client, and they will have access to all information and action that may have transpired on the account during the [redacted] 's dealings with National FitnessWhat California Ripped Fitness chooses to do with the membership and balance are no longer a matter with which National Fitness will be involvedPlease direct further inquiries or complaints to [redacted] at the clubI trust this deletion helps to resolve this complaint against National Fitness as the billing company only, and apologize for any inconvenience that this has caused