National Fitness Financial Systems

I first must advise that National Fitness handles the administration and billing on contracts initiated by our client, Just Fitness 4U, and their members, in this case, MrI***We are in no other way affiliated with Just Fitness 4UAdditionally, we are not privy to any conversation had at, or
with any representative of, the clubThis being said, we must adhere strictly to the contract that the complainant signed, which is attached hereto. MrI*** is a little over half way through his month termOur records indicate that a copy of his contract was emailed to the address he provided, which also looks to be the one provided the Revdex.comBecause this complaint seems to be primarily in regard to conversations had at the club and contract terms, this complaint may be better served as addressed with management at the facilityOur records indicate that they have spoken with the complainant many times, and that they have reiterated the contract terms that support the requirement for a proof of move, per 8(B) on page twoTo date, nothing has been received. I trust that this explanation helps to resolve the complaint against National Fitness as the billing company ONLY, and apologize for any inconvenience or confusion that this has caused

Complaint: ***
I am rejecting this response because:National
Fitness claims they deposited $*** 10-27-15. HOWEVER, on 10-28-I received partial payment of my total deposit which was $*** and I should have received $***. There are at least three other gyms I have spoken to that are also without their deposits. A Macon, GA gym location that is owed $***, $*** is owed to a gym in south GA and yet another gym owner I spoke to in Alabama that is still owed $***. This is an example of yet another lie this company is perpetuating. Per the signed agreement I had with National Fitness that began Oct I was suppose to receive my monthly draft within days of it processing my members accounts. National Fitness always withdrew money at midnight on the first and for the first six months with National Fitness I received my deposits by the 5th of each month which is also when my rent is due. Since April (for more than six months) I had begun receiving my drafts later and later and when I spoke to my account manager I was repeatedly told they were communicating with accounting and I never heard from anyone until I texted and emailed and called repeatedly. When I asked to speak directly to someone in accounting I was told there was no one I could speak with. When I asked to speak to the owner I was told it was company policy to not give out his information so I contacted the Secretary of State in Georgia and they were able to give me his email address to which I began including him in all emails and again never received any response from him. Finally after contacting you, the Revdex.com, as well as the Utah Secretary of State and the GA Secretary of State, Stephanie and Nick (my account representatives supposedly) finally agreed to give me my data to transfer to a new company but yet again they were holding my information hostage to accommodate their needs. My husbands gyms data was transferred in less than three days time whereas they told me I had to wait two weeks to receive my data. Stephanie told me it was because they had to wait for billing to clear but I had requested they no longer bill any further and I would bill through a new company. My request was ignored and not until 4pm 10-29-did they send my data to a new company. In addition to the problems I have personally dealt with, my husband and I operate another location in Columbus GA and when he emailed a request for his data and cancelation of services Stephanie responded with confirmation of his cancelation on September 29th, 628pm stating that they would bill until 9-30-but that they would no longer be the billing company as of 10-1-15. HOWEVER, they illegally billed all members from this club anyway. When Jamie contacted them about the billing he was told that we would not receive the money they billed our members on 10-1-for days. This has caused members to be greatly unhappy as they were double billed in October and because of this we've had members cancel. Bottom line is, National Fitness is a corrupt company that lies and steals. Their current financial system resembles that of a Ponzi scheme. They give you the run around on the money owed to you, they lie about the "protocols" required to get your data and have different standards for every gym they communicate with. It is a company that ultimately needs to go out of business and the staff that know about the corrupt practices need to be held accountable. I hope that all the gyms they service are able to pull the plug from National Fitness before they have to close doors because National Fitness has stolen their money
Sincerely,
*** ***

The only information I find in the system for Ms*** is a Kinetix account that has not been collected upon, only showing a balance with no letters going outAfter reviewing her claim, I have deleted the account, however we are no longer billing for this clientIf Ms*** is receiving
letters, there may be an alternate account, and a copy of the letter should be providedOtherwise, it may be a different company that she has been dealing with. I trust this resolves the complaint against National Fitness, the former billing agent ONLY for Kinetix Health Club

The balance on the account has been adjusted to $Billing on the account was set up in a different manner, since Ms*** had additional services that billed separately, and those charges didn't get stoppedI apologize for the inconvenience that this has caused, and trust this resolves the
complaint against National FitnessAll dues billed after 10/19/are not due

Our records indicate that the manager at PerforMax canceled the account effective today, and a refund of $is pending to MsH***'s VISA cardThis refund should appear on her statement within 7-business daysI apologize for the confusion, as we are working through the changes, and trust
this resolves the complaint against National Fitness as the billing company ONLY

The club contacted National Fitness to delete the account, and there is no current balance or future billing scheduledIt will remain deleted so long that all payments paid prior to deletion remain so through Ms***'s financial institutionI apologize for the delay, and trust this resolves the
complaint against National Fitness as the billing company only

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Club Fitness, and their members, in this case - Ms***We are in no other way affiliated with Club Fitness, and it is their terms and policies by which we abideI can assure you,
if the paperwork was clearly marked with identifying information, and received by National Fitness at the post office or at our facility, it would be processed to the accountThere is nothing on file for the complainantIt is not OUR requirement, but the club's, that it be mailed in to usWe do billing for many clubs for which we accept fax and web submissions as wellThe complainant should address this term with the club. In an effort to resolve this complaint against National Fitness as the billing company ONLY, I have deleted the account with no balance and no future billing scheduledThis deletion will remain in effect so long as all dues paid prior to deletion remain so through Ms***'s financial institutionI trust this resolves the complaint, and apologize for any inconvenience that this has caused

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Omni Health & Fitness, and their members, in this case - MsC***We are in no other way affiliated with Omni, and have nothing to do with closure and relocation decisions
Additionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we adhere strictly to the contract that the complainant signed, which we have on file. Although Omni has acted within their rights under the agreements, I have deleted the account and balance from the National Fitness systemAll records are in the process of being returned to OmniThis deletion will remain so long that all dues paid prior to deletion remain so through MsC***'s financial institution (many months of dues were disputed, which created the now-deleted balance)Again, this is done as a courtesy in an effort to resolve the complaint against National Fitness as the billing companyI trust does so, and apologize for any inconvenience this has caused

Though I understand the frustration in the situation, the requested information is neededIt may sent to ***@nationalfitness.comThe Revdex.com complaint and account number should be noted on the email, so that it can be applied properlyOr it can simply be added to the Revdex.com complaint in a PDF (print the email to PDF, save, upload via Revdex.com)

Hi Lisa,I sent a task to the club rep to see if these classes are offered at PerforMax and if not, get approval to adjustPlease allow a little extra timeThank you

Complaint: [redacted]
I don't believe this is currently in my hands as I rejected it on 12/8 pending resolution review with company.  I am only responding again because the case says that it is currently pending my answer so making sure my answer is recorded for case to stay open.  Company has been sent info and I would guess are looking into it.  I just received a call from ###-###-#### which lasted 1 second (I tried to answer on the second ring but it hung up as soon as I answered).  I google searched the phone# and it matched NFS.Again, I understand that the rep with the company is currently reviewing the multiple emails when cancellation with the previous biller was done.  Case is just remaining open awaiting the confirmed resolution.   I appreciate that the rep gave email address to send info to and feel that progress will be made quickly to be able to close this.  I just want to have all current charges/fees waived as they were in error and use my original paid 33 sessions. 
Sincerely,
[redacted]

In cancellation process. I made an error that resulted in the billing of the scheduled Enhancement Fee as well. We have issued a refund of $[redacted] to the complainant's credit card. I apologize for any inconvenience that this has caused.

We have investigated the complaint, reviewed the call handling in these instances, and have documented the conversations in the employees' file for call handling procedures. I will advise that it is not within our policy to provide supervisors on demand for the waiver of fees, especially those that...

are contractually supported. In an effort to resolve this complaint, I will waive all associated fees on the account, as a one time courtesy. However we haven't the authority to provide free months of dues as access to the club. I have authorized the waiving of fees when Mr. B[redacted] contacts National Fitness to pay the past due and update his method of payment.  His billing date is monthly on the 3rd. I apologize for the delay in response. I trust this offer to waive all contractually-supported fees on the account resolves this complaint against National Fitness as the billing company ONLY, and apologize for the inconvenience that this has caused.

Complaint: [redacted]
I am rejecting this response because it's open while research being done. I appreciate you providing the email address as phone conversations with other associates said there wasn't one. I sent three emails which should give enough info regarding cancellation with the first actually in March. Thank you for looking into this to resolution. Have a nice night. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Fitness Tri, and their members, in this case - Mr. R[redacted]. We are in no other way affiliated with Fitness Tri. Additionally, we are not privy to any conversation had at, or with any...

representative of, the club. This being said, we must adhere strictly to the contract that the complainant signed. It, along with the cancellation notice, is attached hereto for your review. Per the contract terms, which are an industry standard, the membership continues on a month to month basis until a 30-day advanced notice is received. The notice was received on July 10, 2015 via our website. This left the July 30, 2015 dues as his final with and expiration date of August 30, 2015. We would be happy to investigate his claim that a manager told him otherwise, with written proof thereof. Because National Fitness hasn't the authority to override the terms of the agreement, we cannot authorize a refund for his contractually supported final dues. I trust this explanations helps to resolve this complaint against National Fitness as the billing company, and apologize for any confusion that this has caused as we follow terms.

As I stated in my original response, I would be happy to investigate her claims with proof. She has stated that she has the emails and cancellations, but has never provided same. We got the contract and authorization to bill in August, along with notification that she was not billed for one of those months. On August 13, $180 (2 mos @ $90) was attempted to the Visa provided by the club, and was subsequently disputed. PRIOR to that, on 7/13, the July dues of $90 were attempted, and resulted in same - DISPUTED. Since then, National Fitness has made no further attempts to her card, but the balance has accrued, and the account canceled due to default in October.As a courtesy, I have waived many fees. Without the required proof, National Fitness cannot override the terms of the contract, nor the direction of the club that has been contracted to honor these agreements. Once received, as stated, I will proceed further.

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Just Fitness 4U (JF4U) and their members, in this case, Ms. R[redacted]. We are in no other way affiliated with JF4U. Additionally, we are not privy to any conversation had at, or with any...

representative of, the club. This being said, we must adhere strictly to the contract that the complainant signed. It is attached hereto.Because National Fitness hasn't the authority to override the terms of any contract, it is not within our policy to provide supervisors for such requests. A supervisor cannot override terms, so to provide one on demand does not prove fruitful. Jamie did set up a supervisor call back, per our policy, and Jessie left a message for Ms. R[redacted] the following day - June 13. Ms. R[redacted] was advised of the cancellation procedure, and we have yet to receive the written cancellation notice. However as a courtesy I have accepted this complaint as notice, which leaves July 10, 2015 dues as her final, per the Renewal Terms on page one. The membership will expire August 10, 2015.I trust this resolves the complaint against National Fitness as the billing company, and apologize for any confusion or inconvenience that this has caused.

As a courtesy, National Fitness has been authorized to refund the June payment of $21.45 because the member was not aware of the 30-day advanced notice, which normally will bill if scheduled within 30-days of receipt. I trust this resolves any dispute with National Fitness as the billing company,...

and apologize for any inconvenience that this has caused. The refund is pending to Ms. [redacted]'s VISA, and the refund should be available within 5-7 business days.

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Ideal FItness, and their members, in this case - Mr. W[redacted]. We are in no other way affiliated with Ideal Fitness. Additionally, we are not privy to any conversation had at, or with any...

representative of, the club. This being said, we must adhere strictly to the contract that the complainant signed.We have reviewed Mr. W[redacted]'s claim with the representative with whom he spoke, and confirmed his claim with the notes on the account - he was misquoted on the procedure to cancel. The representative at the time was new to the company, and we believe that this was a human error resulting in she being new to the process. She has been made aware of the issue, and corrective action has been implemented. However, verbal agreements or representations do no override the terms of the written contract. In fact, there is a clause on page two that specifically states that changes in terms may only be executed in writing and signed by both parties. National Fitness hasn't the authority to override the terms of the contract that Mr. W[redacted] signed with Ideal Fitness. We have offered a buyout on the contract, but based upon the earlier statement, we are unable to simply cancel the contract. There is a club that is under same ownership, in Fairborn, 8.7 miles by zip code, called Premier Fitness. They would be happy to honor the membership fully. It expires in March 2016. I trust that this explanation helps to resolve the complaint against National Fitness as the billing company, and truly apologize for the misinformation provided by our freshman agent.