National Fitness Financial Systems

As a courtesy, National Fitness has been authorized to refund the June payment of $because the member was not aware of the 30-day advanced notice, which normally will bill if scheduled within 30-days of receiptI trust this resolves any dispute with National Fitness as the billing company, and apologize for any inconvenience that this has causedThe refund is pending to Ms [redacted] 's VISA, and the refund should be available within 5-business days

I honestly do not blame Ms***I don't have an answer for her on the delayed depositsHowever, she should check her bank records for the following deposits:$***$ [redacted] $***$***$***$***$***$ [redacted] $ [redacted] $***$***$ [redacted] $***$ [redacted] $***$***$ [redacted] If these were not received, she should provide proof so we can research where they areAccording to what was provided by our accounting department, there are only a few more deposits left owing for [redacted] ***I am working to get those released

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Gold's Gym - Morehead City, and their members, in this case - MrsW [redacted] We are in no other way affiliated with Gold's GymAdditionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we must adhere strictly to the contract that the complainant signedAttached is that which was sent to the complainant in our correspondence today.The complainant, in her correspondence to National Fitness, seems to be confused by our position in this matter - these are not National Fitness' terms and policies (in regard to the 30-day advanced notice and renewal rates)Because we have no proof of prior cancellation as outlined in the contract, we cannot cancel the membership outside of said termsNational Fitness hasn't the authority to override the terms of the contract that MrsW [redacted] signed with Gold's GymWith notice, first received 7/7/15, the membership expires on Sept 1, 2015, with Aug 1, scheduled as her final bill dateI trust this explanation helps to resolve this complaint against National Fitness as the billing company ONLY, and apologize for any inconvenience or confusion that this has caused as we follow the terms in the agreementFurther complaints should be addressed with Gold's Gym or the Revdex.com in that area, as it is they who control the terms

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Unique Sculpture, and their members, in this case - Ms. S***. We are in no other way affiliated with Unique Sculpture. Additionally, we are not privy to any conversation had at, or... with any representative of, the club. This being said, we must adhere strictly to the contract that the complainant signed. It is attached hereto for review. Cancellation was received on June 9, 2015, electronically through our website. Per the renewal terms on page one, this left the July 7, 2015 dues as the final, and Ms. S [redacted] has full access to the facility until August 7, 2015. National Fitness hasn't the authority to override the terms of the contract that she signed. I have reviewed the complaint with the department supervisor over which the representatives with whom Ms. S [redacted] spoke are employed. The call will be reviewed and any action necessary will be taken in regard to the action of our employee on that call. I apologize for any inconvenience that this issue has caused, and trust that this explanation helps to resolve the dispute against National Fitness as the billing company, as we follow the terms of the agreement.

Complaint: [redacted] I am rejecting this response because: The dispute is not with Performax and the service I am receiving from them Yes, Performax does have GRIT classes, which my contract covers It is not an additional cost like Crossroads was, which is what I tried to explain to Crossroads and National Fitness in the very beginning If Crossroads would have done what was required of them by the Utah Consumer Protection rules and provided a formal day notice to its clients, I would have not paid the additional $for the class (again a cost outside of my contract) and instead would have waited until the switch and received that same service for what I was currently paying under contract which is why I disputed 1/of the classes that were not provided by Crossroads Crossroads keeps trying to make this an apple to apple comparison, but that can't be done since the contract coverage is different Sincerely, Cindy C***

Complaint: [redacted] I am rejecting this response because:The amounts listed are correct and received but the dispute is that I still have not received my total amount of deposits due and it is now the 10th of November and these deposits were due the 5th of October In addition, [redacted] was illegally billed for the month of Oct and National Fitness refused to refund the members their monies which resulted in double billing which then resulted in member cancellations which has resulted in the [redacted] Columbus location a loss in income which National Fitness has in no way shape or form attempted to resolvedSincerely, [redacted] ***

I first must advise and clarify our position in relation to the clubsNational Fitness handles administration and billing on contracts initiated by our CLIENT, Crossroads Fitness, and their members, in this case - the F [redacted] We are in no other way affiliated with Crossroads Fitness, including ownership interest or managementWe are not privy to conversations had at, or with any representative of, the clubThis being said, we adhere strictly to the contracts that were signed by the F [redacted] The Buyer's Rights section on page two complies fully with UT State RegulationsThe club honoring the membership is located within milesThe mile requirement is that of the State of UTUnfortunately because our client has complied with the contracts and UT state regulations, we do not have the authority to override the terms of the agreement that they signedOne is attached hereto for clarificationAdditionally, the complainant noted accounts, though I was only able to locate accounts for Sam and JosieEither account numbers or names would be helpful so that I can set them to expire at the end of term - March 2016.I trust this explanation helps to resolve this complaint against National Fitness as the billing company ONLY, and apologize for any inconvenience that this has caused

After review of the complaint with the customer service manager at PerforMax, they have authorized deletion of the membership with no future billing scheduledThis was done as a courtesy to MrP***Any further disputes or complaints should be addressed to PerforMaxI trust this resolves the complaint against National Fitness as the billing company, and apologize for any inconvenience this has caused

Although Solutions in Fitness, LLC is adamant that the contract still stands, MsL [redacted] has sent a letter stating that we are harassing her regarding the balanceBased upon the nature of the situation, I have deleted the account, with the balance, from our systemAll membership records are in the process of being returned to Solutions in Fitness, LLC and they will have access to any information and action that may have taken place on the account during MsL***'s dealings with National FitnessThis deletion will remain in effect so long as all dues paid prior to deletion remain so through the complainant's financial institutionI trust this resolves the dispute against National Fitness as the billing company ONLY, and apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because:I am happy National Fitness MgtIncacknowledged to you that they cancelled & closed my account Very happy!However, I mailed a personal check, in the amount of $40.00, CK # [redacted] to National Fitness on Oct17, 2015, by certified mail,(made payable to Fitzone for Women)because I was told by CSR # [redacted] Desiree on Oct to pay dues for Oct& Nov., and that my contract expires on Dec11, 2015.(I believe my account / contract was closed or cancelled around Octor or 22.)I sent this payment in order to not incur any additional interest, fees, or penalties on my account.I also received an email as recently as Octsaying my account was not current, that I owed another $45.00.I did not send them any money, but rather discussed with another CSR that this email was false.I was told my personal check would be mailed back to me, and that it would not be cashed.I have not received the check in the mail I still want to receive my $check,or comparable payment back, from National Fitness MgtIncfor $40.00,Until I get my check or other payment for $from National Fitness Mgt, I will maintain this open complaint with Revdex.com.Thank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was ultimately forced to sign the day paper in order to cancelI disputed this at the time of signing, in my original contract it never stated I needed a day notice or to pay any other cancellation feesHowever, I was told this was the ONLY way I could cancel my contract, this was after sending in a letter AND calling, in which this was not mentioned on the phoneUnfortunately it took me well over a month to find the time to get to the gym while somebody was actually workingI planned on disputing this with my credit card company and a copy of my contract, however after there was zero push back from Kinetix or National Fitness about my credit card dispute, I was under the impression the matter was resolvedYou offer essentially is taking back a bogus chargeEven two months after cancellation at 10/28/15, that puts the end date at 12/28/The Annual Fee would post at 1/1/As we can both see, that charge should of never posted, even under your guidelinesAs mentioned before, I would like all charges and fees clearedI had not used the gym in the two months before cancelling, or after, and no where does the original contract state I need to pay cancellation fees or an extra sixty daysI was forced to sign a cancellation contract that was against the original contract guidelinesI would like this to be a simple a civil resolution and move on from thisHowever, if your company is unwilling to corporate, I will file a small claims case against National Fitness and Kinetix, as well as share my experience with as many outlets as I canA quick google search brings up many people extremely dissatisfied with your company and the deceptive business practices conductedAs stated before, I would like this to be a simple resolution, and I would not like to go pursue those avenuesI look forward to your response and hope this matter can be resolved between us Sincerely, [redacted]

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Gold's Gym Porters Neck, and their members, in this case - MrW [redacted] We are in no other way affiliated with Gold'sAdditionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we adhere strictly to the terms of the contract signed.The first page of a lease agreement does not provide sufficient evidence that the rental contract was carried out and the member actually relocatedWe spoke with MrW [redacted] on 6/3/to advise him of this requirementTo date, we have received no further correspondencePer the contract, the member is in term until after acceptable written proof is received by National FitnessIn our contact with MrW [redacted] , he has simply refused to follow those termsI would be happy to work with him on cancellation and fees, given that he provides the evidence required by Gold's Gym to cancel, per Buyer's RightsI trust this explanation helps to resolve the complaint against National Fitness as the BILLING COMPANY ONLY, and apologize for the inconvenience that this has caused

Mrand Mrs [redacted] have obtained an attorney for this matter, therefore it has become a legal matter, regarding which their attorney should contact counsel for National FitnessHis contact information can be obtained by contact National Fitness for the informationBecause of this, I cannot comment further

After review of the tuition bill that includes rent at a housing unit on campus, and verifying the address, I set the membership to expire effective 5/11/There is no further billing scheduledPlease note that the acceptable proofs allowed by Evans Fitness Club are specific and must be verifiedI apologize for the inconvenience that this has caused, and trust this resolves the complaint against National Fitness

I apologize for the delayThe membership has been adjusted to expire 9/5/and there is no balance an no future billing scheduledI trust this resolves this complaint against National Fitness as the billing company ONLY for Crossroads Fitness SandyI apologize for any inconvenience that this has caused

We were unable to verify the claim that the facility no longer works with our client, however our client did authorize the deletion of the membership, with no balance or future billing scheduledThis deletion will remain effective so long as the dues paid prior to deletion remain so through Mr ***'s financial institutionI trust the deletion of the account resolves the dispute against National Fitness as the billing company ONLY, and apologize for any inconvenience

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Oxygen Fitness, and their members, in this case - MsK [redacted] We are in no other way affiliated with Oxygen FitnessAdditionally, we are not privy to any conversation had at, or with any representative of, the clubThis being said, we must adhere strictly to the contract that the complainant signedIt is attached hereto.Because National Fitness does not handle 3-day cancellations, and there is no record of MsK [redacted] canceling the membership within that time frame, the membership is still activeWe would be happy to investigate her claims of prior cancellation upon receipt of proof that those terms were followedTo date, Oxygen Fitness has not authorized cancellation of the contract, and our notes indicate that they are sustaining the terms of the membershipThere is also record of payment by MsK [redacted] on 7/2/15.I trust this explanation helps to resolve this complaint against National Fitness as the billing company, and apologize for any confusion or inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Amanda [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for assisting me with this issueI am grateful for your intervention.In this regard, I'd like to make mention that National Fitness' response made it appear that Fitness Compound is still in business, even though it closed down over a year ago
Sincerely,
Riva ***

As stated in the original response, National Fitness is not responsible for what is spoken or promised by a representative at Ideal FitnessThe first person at National Fitness with whom MrW*** spoke was a female, and the misinformation was also noted on the accountWhich is why both her supervisor and she were notified, and the error was documented within our policiesAgain, I apologize for that error. In regard to the incorrect mapping, I have confirmed the mileage from home to the nearest club, and it indeed is 60+ miles away, and have notified the person responsible for that part of the systemAt this point, though MrW*** has yet to provide proof of relocation as required, in an effort to resolve this complaint against National Fitness, I have deleted the account, effective 8/22/with no further billingHowever because there has been no proof received, I cannot authorize a refundTo explain the July charge, it is the Annual Enhancement Fee charged 7/1/Annually, which was also charged at the same time in 2014.The membership has been deleted from our system, and all membership records are in process of being returned to Ideal Fitness, and they will have access to any information and action that may have transpired on the account during MrW***'s dealings with National FitnessThis deletion will remain in effect given that all dues paid prior to deletion remain so through the complainant's credit card companyI trust this resolves the complaint against National Fitness, and again apologize for the misinformation provided by our phone agent