National Fitness Financial Systems

I have adjusted the balance and the account is expired as of 7/27/2015. I trust this resolves this complaint against National Fitness as the billing company only, and apologize for any inconvenience that this has caused.

I first must advise that National Fitness (NF) handles administration and billing on contracts initiated by our client, Shapes Family Fitness, Inc (SFF) and their members, in this case, Mrs. M[redacted]. We are in no other way affiliated with SFF. Additionally, we are not privy to any conversation had at,...

or with any representative of, the club. This being said, we must adhere strictly to the terms of the contract that the complainant signed. It is attached hereto for review. There are a few circumstances that need to be addressed. 1- Our records indicate that a copy of the contract was emailed to [redacted]@optonline.net on the day she singed, 11/12/2011. 2- Mrs. M[redacted] paid for freezes 3 times, 5/5/2012, 5/28/2013, and 5/2/2014. Because SFF continues billing during these periods, free time is added to the end of the term. She received approximately a year from 10/2013 - 10/2014 with no monthly dues. Then again, she received from 11/2014 through 5/2015 with no dues. 3- Usage records seem to support and acknowledge that there is a renewal period, and she used the club beyond her renewal date of 10/2014 (was extended for the freezes). Per the contract, a 30-day advanced written notice is required in order to cancel the membership. This was received on 6/16/15 via our website. Per those terms, the membership expires on August 12, 2015 with the July payment as the final. Because she has clearly revoked the authorization to charge her card, a coupon will be mailed to Mrs. M[redacted], with which to remit payment via mail. Be advised - NF hasn't the authority to override the terms of the contract that the complainant signed with SFF. I trust this explanation, in addition to the attachments, assist to resolve this complaint against NF as the billing company ONLY, and apologize for any confusion that this has caused.

After review of the complaint with the management team at PerforMax, they canceled the membership and a refund of $194.27 was issued to Ms. R[redacted]'s credit card. She should have seen this appear on her statement. I trust this resolves the complaint against National Fitness as the billing company ONLY,...

and apologize for the inconvenience.

I honestly do not blame Ms. [redacted]. I don't have an answer for her on the delayed deposits. However, she should check her bank records for the following deposits:$[redacted]If these were not received, she should provide proof so we can research where they are. According to what was provided by our accounting department, there are only a few more deposits left owing for [redacted]. I am working to get those released.

To reiterate our relationship with California Ripped Fitness and to this situation:1- We handle administration and billing. That is the extent of our relationship.2- National Fitness does NOT have the authority to issue refunds without the client's authorization.3- [redacted] claims to have responded to the Revdex.com complaints against California Ripped Fitness. To what extent, it is not known to National Fitness.4- [redacted] is adamant that a refund is NOT due or authorized. 5- [redacted] is adamant that the member has been advised numerous times that the past due must be paid, and only the member can cancel a contract. The ongoing insistence of a refund that hasn't been PROVEN to be due, or has not been authorized by the client (and the party who received the dues) with National Fitness will not prove to be fruitful. The Revdex.com is aware of our relationship with our clients, and should be able to recognize our position in this matter - this is a problem that seemingly stems from goings on at the club and between the club management and the members. National Fitness has processed a credit to the fees on the account - which is the extent to which we have the ability to attempt resolution in this matter.

Complaint: [redacted]
I am rejecting this response because:The amounts listed are correct and received but the dispute is that I still have not received my total amount of deposits due and it is now the 10th of November and these deposits were due the 5th of October.  In addition, [redacted] was illegally billed for the month of Oct and National Fitness refused to refund the members their monies which resulted in double billing which then resulted in member cancellations which has resulted in the [redacted] Columbus location a loss in income which National Fitness has in no way shape or form attempted to resolved. Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have email from May discussing phone conversations and in writing for cancellation with use of all paid or sessions at a future date. Vanessa at the gym is the one that said management indicated they reached out to NFS to tell them to waive all fees and that it was not authorized. Phone conversations with NFS said that they got the contracts from the gym, not CORE, and the gym says they never instructed them to collect. In addition, there have been numerous additional charges since NFS originally tried to bill me. 
Sincerely,
[redacted]

In an effort to resolve this complaint against National Fitness alone, we have deleted the account from our system and advised [redacted] at California Ripped Fitness of same. All membership records are in the process of being returned to our client, and they will have access to all information and action that may have transpired on the account during the [redacted]'s dealings with National Fitness. What California Ripped Fitness chooses to do with the membership and balance are no longer a matter with which National Fitness will be involved. Please direct further inquiries or complaints to [redacted] at the club. I trust this deletion helps to resolve this complaint against National Fitness as the billing company only, and apologize for any inconvenience that this has caused.

As with all month-to-month converted contracts, the usual cancellation term is to send same in writing as a 30-day advanced notice. Additionally, the original club provided an alternate to use, within contract terms, which is why members continued to bill. Our client did, however, offer immediate...

cancellation over the phone, which is offered as a courtesy. Our first contact with Ms. [redacted] was on 12/2, at which time the future billing was set to zero, and she has a full 1.5 months to use the alternate facility. This too was offered as a courtesy by the club to it's members. Ms. [redacted], rather than contacting the number on her statements for National FItness, chose simply to dispute the previous months bills. When she was contacted by Kaitlyn, as supported by her agreement, she expressed her demands to cancel, and that was done. This did not mean that the club had breached it's agreement, or that the past due balance was not due. However, in an effort to resolve this complaint against National Fitness as the BILLING COMPANY ONLY, I have deleted the account with no balance or future billing. The deletion will remain effective so long as no further dues are disputed through the complainant's financial institution. I trust this explanation and deletion resolves this complaint, and apologize for any confusion.

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Crossroads Fitness, and their members, in this case - Mr. W[redacted]. We are in no other way affiliated with Crossroads Fitness. In addition, we are not privy to any conversation had at, or...

with any representative of, the club. This being said we must adhere to the contract that the complainant signed. Our records do not indicate that a cancellation as required by the terms of the agreement on file, which is why the monthly dues continued to bill. The June dues failed, which triggered balance accrual to the account. Though the original facility did close, it was within contract terms to transfer to an alternate facility, so memberships were not automatically transferred. As a courtesy, I have deleted the membership, including the balance, with no future billing scheduled. This deletion will remain in effect so long as all dues paid prior to cancellation remain so through Mr. W[redacted]'s financial institution. I trust this deletion and explanation helps to resolve this complaint against National Fitness as the billing company, and apologize for any inconvenience that this has caused.

Complaint: [redacted]
I am rejecting this response because:Please provide an email address to send to. In addition, I was finally able to talk to the new head of personal training.  He called NFS per previous instruction from NFS that the instruction to waive all charges and fees would need to come from them and they told him I have to call to handle it. This is now back in a circle and not getting the resolution it should. I was instructed from the very first call that NFS would reach out on my behalf, and I assumed it was handled as such; that was not done. Then I was told the instructions had to come from the gym and that NFS hadn't heard from them (and that only they could give instruction).  Now after multiple conversations with the pt manager yesterday with him getting the runaround, this seems like my money is wanted no matter what and nothing is being done to rectify the situation.  I was not told that I needed to send a cancellation in, which wouldn't make sense anyway since the contract was only for 6 months from last September (as written) and that it was cancelled in writing afterward as confirmation anyway. I still have 33 sessions I DID pay for that I haven't even gotten to use and now there seems to be confusion on even getting to use those since they were with the old company. So I can get new charges based on an old contract with prior PT but can't use the PT I paid for through them? I am a single mom. I was just trying to get healthy for my kids. I was unable to work out shortly after signing up but have now had surgery and want to meet my original goals. This will remain open until resolved. I hope your comment of looking into this is working with decision makers that instructed to waive it all as invalid. I should not have to call again to get a runaround over the phone. I need to focus on recovery from surgery right now and not stressed with this. I have worked hard for excellent credit and am very frustrated that something like this is trying to hurt that. I do hope that I can get help from you as indicated. 
Sincerely,
[redacted]

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Solutions in Fitness, LLC, and their members, in this case - Ms. W[redacted]. We are in no other way affiliated with Solutions in Fitness, LLC. Additionally, we are not privy to any...

conversation had at, or with any representative of, Solutions in Fitness, The Gym, or Powerhouse Gym. This being said, we adhere strictly to the terms of the contract signed.After many requests for management at Solutions in Fitness, LLC to provide feedback, we have not reached a resolution. Therefore, as a courtesy, I have deleted this membership, and balance, from our system and all membership records are in the process of being returned to Solutions in Fitness, LLC. They will have access to all information and action that may have taken place during Ms. W[redacted]' dealings with National Fitness. This deletion will remain in effect so long as all dues paid prior to deletion remain so through her financial institution. I trust this explanation and the deletion help to resolve this complaint against National Fitness as the billing company, and apologize for any inconvenience that this has caused.

Complaint: [redacted]
I am rejecting this response because:I am happy National Fitness Mgt. Inc. acknowledged to you that they cancelled & closed my account.  Very happy!However, I mailed a personal check, in the amount of $40.00, CK # [redacted] to National Fitness on Oct. 17, 2015, by certified mail,(made payable to Fitzone for Women)because I was told by CSR # [redacted] Desiree on Oct. 16  to pay dues for Oct. & Nov., and that my contract expires on Dec. 11, 2015.(I believe my account / contract was closed or cancelled around Oct. 20 or 21 or 22.)I sent this payment  in order to not incur any additional interest, fees, or penalties on my account.I also received an email as recently as Oct. 26 saying my account was not current, that I owed another $45.00.I did not send them any money, but rather discussed with another CSR that this email was false.I was told my personal check would be mailed back to me, and that it would not be cashed.I have not received the check in the mail.  I still want to receive my $40 check,or comparable payment back,  from National Fitness Mgt. Inc. for $40.00,Until I get my check or other payment for $40.00 from National Fitness Mgt. , I will maintain this open complaint with Revdex.com.Thank you.
Sincerely,
[redacted]

I first must advise that National Fitness handles administration and billing on memberships initiated by our client, Fitness Promoters, and their members, in this case - Mr. [redacted]. We are in no other way affiliated with Fitness Promotes. Additionally, we are not privy to any conversation had at,...

or with any representative of Fitness Promoters or the facility. This being said, we adhere strictly to the contract that Mr. [redacted] signed. It is attached hereto.1- It is our understanding that Fitness Promoters was contracted with Baywinds Athletic Club to sell memberships on their behalf. The details of the arrangement are not known to National Fitness.2- $69.00 was never charged to Mr. [redacted]'s card - it is a contractually agreed upon $29.00 semi-annual fee. The Sept charge declined, resulting in fees and a balance, which is where the complainant got this number.As a courtesy to Mr. [redacted], I waived a large portion of the fees, however as the billing company, National Fitness hasn't the authority to override the terms of the contract that the complainant signed. The membership expires in October 2016. The Enhancement fees are billed on March 15 and Sept 15 so long as the membership is active. We would be happy to assist Mr. [redacted] with resolution on the account. I trust this explanation and the waiving of some fees will assist in resolving this complaint against National Fitness as the billing company only, and apologize for any inconvenience that this has caused.

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Gold's Gym - Morehead City, and their members, in this case - Mrs. W[redacted]. We are in no other way affiliated with Gold's Gym. Additionally, we are not privy to any conversation had at,...

or with any representative of, the club. This being said, we must adhere strictly to the contract that the complainant signed. Attached is that which was sent to the complainant in our correspondence today.The complainant, in her correspondence to National Fitness, seems to be confused by our position in this matter - these are not National Fitness' terms and policies (in regard to the 30-day advanced notice and renewal rates). Because we have no proof of prior cancellation as outlined in the contract, we cannot cancel the membership outside of said terms. National Fitness hasn't the authority to override the terms of the contract that Mrs. W[redacted] signed with Gold's Gym. With notice, first received 7/7/15, the membership expires on Sept 1, 2015, with Aug 1, 2015 scheduled as her final bill date. I trust this explanation helps to resolve this complaint against National Fitness as the billing company ONLY, and apologize for any inconvenience or confusion that this has caused as we follow the terms in the agreement. Further complaints should be addressed with Gold's Gym or the Revdex.com in that area, as it is they who control the terms.

I first must advise that National Fitness handles administration
and billing on contracts initiated by our client, Gold's Gym Porters Neck,
and their members, in this case - Mr. W[redacted]. We are in no other way affiliated
with Gold's. Additionally, we are not privy to any
conversation had at, or...

with any representative of, the club. This being said, we adhere strictly to the terms of the
contract signed.The first page of a lease agreement does not provide sufficient evidence that the rental contract was carried out and the member actually relocated. We spoke with Mr. W[redacted] on 6/3/15 to advise him of this requirement. To date, we have received no further correspondence. Per the contract, the member is in term until after acceptable written proof is received by National Fitness. In our contact with Mr. W[redacted], he has simply refused to follow those terms. I would be happy to work with him on cancellation and fees, given that he provides the evidence required by Gold's Gym to cancel, per Buyer's Rights. I trust this explanation helps to resolve the complaint against National Fitness as the BILLING COMPANY ONLY, and apologize for the inconvenience that this has caused.

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Oxygen Fitness, and their members, in this case - Ms. K[redacted]. We are in no other way affiliated with Oxygen Fitness. Additionally, we are not privy to any conversation had at, or with...

any representative of, the club. This being said, we must adhere strictly to the contract that the complainant signed. It is attached hereto.Because National Fitness does not handle 3-day cancellations, and there is no record of Ms. K[redacted] canceling the membership within that time frame, the membership is still active. We would be happy to investigate her claims of prior cancellation upon receipt of proof that those terms were followed. To date, Oxygen Fitness has not authorized cancellation of the contract, and our notes indicate that they are sustaining the terms of the membership. There is also record of payment by Ms. K[redacted] on 7/2/15.I trust this explanation helps to resolve this complaint against National Fitness as the billing company, and apologize for any confusion or inconvenience.

We were unable to verify the claim that the facility no longer works with our client, however our client did authorize the deletion of the membership, with no balance or future billing scheduled. This deletion will remain effective so long as the dues paid prior to deletion remain so through Mr....

[redacted]'s financial institution. I trust the deletion of the account resolves the dispute against National Fitness as the billing company ONLY, and apologize for any inconvenience.

I apologize for the delay. The membership has been adjusted to expire 9/5/2015 and there is no balance an no future billing scheduled. I trust this resolves this complaint against National Fitness as the billing company ONLY for Crossroads Fitness Sandy. I apologize for any inconvenience that this...

has caused.

Complaint: [redacted]
I am rejecting this response because: The dispute is not with Performax and the service I am receiving...

from them.  Yes, Performax does have GRIT classes, which my contract covers.  It is not an additional cost like Crossroads was, which is what I tried to explain to Crossroads and National Fitness in the very beginning.  If Crossroads would have done what was required of them by the Utah Consumer Protection rules and provided a formal 45 day notice to its clients, I would have not paid the additional $99 for the class (again a cost outside of my contract) and instead would have waited until the switch and received that same service for what I was currently paying under contract which is why I disputed 1/2 of the classes that were not provided by Crossroads.  Crossroads keeps trying to make this an apple to apple comparison, but that can't be done since the contract coverage is different.
Sincerely,
Cindy C[redacted]