National Fitness Financial Systems

After review of the complaint with the customer service manager at PerforMax, they have authorized deletion of the membership with no future billing scheduled. This was done as a courtesy to Mr. P[redacted]. Any further disputes or complaints should be addressed to PerforMax. I trust this resolves the...

complaint against National Fitness as the billing company, and apologize for any inconvenience this has caused.

Complaint: [redacted]
I am rejecting this response because:I specifically said that I wanted my families account cancelled, it is not my responsibility nor do I have an understanding of how national fitness categorizes its files.  In my opinion this is just a standard business tactic for getting more money out of customers.
Sincerely,
Michael H[redacted]

Mr. and Mrs. [redacted] have obtained an attorney for this matter, therefore it has become a legal matter, regarding which their attorney should contact counsel for National Fitness. His contact information can be obtained by contact National Fitness for the information. Because of this, I cannot...

comment further.

After review of the complaint with our client, it has been determined that the account should have been canceled by Just Fitness 4U rather than frozen. They have agreed to allow National Fitness to delete the account with no balance due. Ms. [redacted] disputed the $19.99 with her financial institution,...

so she has already received those funds. All membership records are in the process of being returned to JF4U, and they will have access to any information and action that may have transpired on the account during the member's dealings with National Fitness. Deletion is in effect so long as all dues paid prior to deletion remain so through Ms. [redacted]'s financial institution. I trust this resolves the dispute with National Fitness as the billing company, and apologize for any inconvenience that this has caused.

The account is deleted with no balance due. Ms. [redacted] stopped payment on the October dues, and the amount resulting was adjusted, so she did not pay October. I trust this resolves the complaint against National Fitness, who acts only as the billing agent in this matter. I apologize for the...

inconvenience.

Ms. [redacted]'s attorney has been in contact with National Fitness' counsel, therefore I cannot comment via the Revdex.com on this matter. She should work with her attorney to contact that of National Fitness to reach a resolution in this matter. I truly apologize for the inconvenience, and understand fully...

her frustration.

After review of the tuition bill that includes rent at a housing unit on campus, and verifying the address, I set the membership to expire effective 5/11/2015. There is no further billing scheduled. Please note that the acceptable proofs allowed by Evans Fitness Club are specific and must be...

verified. I apologize for the inconvenience that this has caused, and trust this resolves the complaint against National Fitness.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I confrirmed with National Fitness and indeed I do not owe any money and my account has been deleted.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1) I cancelled my membership with the gym manager [redacted] over the phone, and my husband did the exact same thing on a different phone call with [redacted], back in December 2014.  We were both told by [redacted] that this was not standard procedure but that she would make an exception because we were told by another Cal Ripped Fitness employee in November 2014 that both my and [redacted]'s accounts were cancelled. I was issued a refund for the over charges (as my original cancellation was supposed to happen in November 2014), and my membership was cancelled.  My husband, after calling in himself in December 2014, just as I called in myself, was also told by [redacted] that his membership was cancelled.  However, the gym has never cancelled his membership and [redacted] has now refused to do this even though 3 different Cal Ripped Fitness employees have told me and my husband, on multiple occasions, that both of our accounts were cancelled.  Now the manager [redacted] is refusing to acknowledge that 3 different employees have informed us that my husband's account is cancelled.2) I greatly appreciate that you honored the cancellation of my membership and sent me a refund in December 2014.  Please know that my husband was told by the Cal Ripped Fitness manager [redacted] back in December 2014 that his membership was also cancelled and that he should have received the same refund I received.3) [redacted] has never reached out to me or [redacted] directly to resolve this issue.  The first response I have ever seen from him is his response to my Revdex.com complaint, in which he wrote that he had contacted me and [redacted].  That is quite simply a complete untruth from [redacted].4) Since [redacted] is not contacting us and apparently refusing to honor the cancellation of [redacted]'s membership that my husband and I were told regarding our memberships by Cal Ripped Fitness employees in November 2014, December 2014, and then in March of 2015 (when Cal Ripped Fitness employee [redacted] told us that he was messaging you that my husband's membership cancellation and refund should be aligned with my membership cancellation and refund and that that would take care of this matter), and because [redacted] has refused to contact either [redacted] or myself directly, please know that we have done everything we can to resolve this saga with Cal Ripped Fitness.5) Since National Fitness acknowledged the cancellation and refund for my account, please acknowledge the cancellation and refund for my husband's account.Thank you.
Sincerely,
[redacted]

As of December 30, the account has been deleted from our system, and Crossroads Fitness is no longer our client. Ms. [redacted] has no account or balance with National Fitness. I apologize for any inconvenience that this has caused.

The account was deleted, with no future billing and no balance, on 2/11/2016. I apologize for any inconvenience that this has caused, and trust this matter is resolved.

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Gold's Gym, and their members, in this case - Ms. [redacted]. We are in no other way affiliated with Gold's Gym. Additionally, we are not privy to the conversations had at, or with any...

representative of the club. This being said. we must adhere to the contract that the complainant signed, and the policies of Gold's Gym. The military orders received show a reporting date of 10 November 2015 with early report "up to 60 days is authorized". Because this does not show proof of early relocation before November 10, per Gold's Gym policy, the membership was set to expire as of that date. It was not until 8/27/15 that we received a valid and alternate proof of relocation, and the membership was set to expire upon processing. During our attempts to contact Ms. [redacted] to advise of the cancellation and balance, we had a few conversation with her. Because National Fitness hasn't the authority to override the terms of the contract, it is not within our policy to provide a supervisor on demand for such requests. They haven't any more authority over contract terms than our account managers with whom she spoke do. Because the valid proof of move wasn't received until August 27, 2015 to cancel immediately, a refund of what Ms. [redacted] authorized to pay with Calie wouldn't be due. The membership is deleted at this time, with no future billing due. Deletion will remain in effect given that all dues paid prior to expiration remain so through Ms. [redacted]'s financial institution. I trust this explanation resolves this complaint against National Fitness as the billing company ONLY, and apologize for any inconvenience that this has caused.

Complaint: [redacted]
I am rejecting this response because: the fees are not the same however I can see this is a never ending battle where Crossroads steps up and does the right thing.  My request is the same today as it was in original dispute... Remove the $15 late fee and work through the bisa dispute process. Merchants have the ability to rebute a visa dispute by sending their information through visa back to the receiving financial institution. Remove it from National Fitness as a collection item 
Sincerely,
Cindy C[redacted]

Our records indicate that when payment was taken at the club, the staff member failed to waive the fees, which left the account in our system with a balance, which was the reason for the calls. I am forwarding to our management team the feedback regarding our agent to resolve that portion of the...

matter. The club refunded the $35.00 fee that was drafted by Cetiva to resolve the error made. I apologize for the inconvenience, and trust this resolves the complaint against National Fitness as the billing company.

Although Solutions in Fitness, LLC is adamant that the contract still stands, Ms. L[redacted] has sent a letter stating that we are harassing her regarding the balance. Based upon the nature of the situation, I have deleted the account, with the balance, from our system. All membership records are in the...

process of being returned to Solutions in Fitness, LLC and they will have access to any information and action that may have taken place on the account during Ms. L[redacted]'s dealings with National Fitness. This deletion will remain in effect so long as all dues paid prior to deletion remain so through the complainant's financial institution. I trust this resolves the dispute against National Fitness as the billing company ONLY, and apologize for any inconvenience.

I apologize for any inconvenience that this situation has caused, but we finally received authorization to waive all fees on the account as a one-time courtesy, and payment is pending as run through the club on a new card as of today's date. I trust this resolves any issue Ms. D[redacted] has with...

National Fitness, who acts as the billing company ONLY.

Complaint: [redacted]
I am rejecting this response because: We have not obtained an attorney for this matter. No legal documents have been submitted to the courts.  National Fitness readily admits they owe us this money. I call everyday and they know and admit  they owe us this money they have collected from our customers. I do not want this to go to court. I just need the money that they by contract owe us. They also owe us an additional $2000.00 for reserves they are holding.
Sincerely,
[redacted]

The original Revdex.com complaint was issued under Jason H[redacted], and did not specify that there were two accounts.  THAT account was canceled as promised in January. There was no dishonesty - they had two accounts, and I wasn't made aware of the other. Nor was any cancellation received on the...

account for April H[redacted]. As I noted in the original complaint, Omni of TN did not breach the contract, so cancellation is required. April H[redacted] was on annual renewal, and the $125 billed on June 28, 2015, and the payment failed for Invalid CC number. Mr. H[redacted] paid the balance on 7/16/15. I have set the account to expire on 6/27/2016, and Mrs. H[redacted] will have access to the YMCA until that date. National Fitness hasn't the authority to override the terms of the contract that Mrs. H[redacted] signed. It has been canceled with no future billing scheduled. I apologize for any confusion as a result of the lack of information, and any inconvenience that this has caused.

I first must advise that National Fitness handles administration and billing on contracts initiated by Total Fitness Center and their members, in this case, Mr. [redacted]. We are in no other way affiliated with Total Fitness Center. Additionally, we are not privy to any conversation had at, or with any...

representative of, the club. This being said, we adhere strictly to the contract that Mr. [redacted] signed. Mr. [redacted] called National Fitness on 12/12/14 to advise of his move. We verified that he was qualified to move, and advised him of the proofs of move accepted as verification of same, as allowed by Total Fitness, and the acceptable modes of delivery. Our records indicate that nothing was received. If the items Mr. [redacted] sent had identifying information on it, and came through properly, they would have certainly been applied to his account. We heard nothing further from the complainant until 9/21/15. Had billing continued after sending something to cancel, one would contact the receiving party to resolve the matter. No call was made.We would be happy to investigate Mr. [redacted]'s claim of prior cancellation upon receipt of proof thereof. Such proof would include a fax confirmation page, certified return receipt via USPS, or website submission confirmation. The membership converted to automatic renewal - an industry standard and contractually included term, meaning that the membership continues on a month-to-month basis until a 30-day advanced written notice is received. As a courtesy, and in an effort to resolve this complaint, I have set the membership to expire with the 9/1/15 billing, with no further billing (where under normal circumstances it would have billed on 10/1/15). I trust this explanation and the expiration with no further billing resolves this complaint against National Fitness as the billing company only, and apologize for any inconvenience that this has caused.

I must first advise that National Fitness handles administration and billing on contracts initiated by our client, Just Fitness 4U, and their members,  in this case - Mr. M[redacted]. We are in no other way affiliated with Just Fitness 4U. Additionally, we are not privy to any conversation had at, or...

with any representative of, the club. This being said, we must adhere strictly to the contract that the complainant signed - it is attached hereto for review. We would be happy to investigate Mr. M[redacted]'s claim of prior cancellation upon receipt of proof thereof. We show no correspondence ever being received in regard to this account. As a courtesy, I used the Revdex.com Complaint as notice, and set the membership to expire 8/1/15 with July as the final dues, and waived 1/2 of the fees on the account, in an effort to resolve the complaint. Mr. M[redacted] should be advised that National Fitness hasn't the authority to override the terms of the agreement that he signed with Just Fitness 4U. I trust the expiration of the account and waiving a large portion of the fees helps to resolve the complaint against National Fitness, acting as the billing company ONLY, as we follow the terms of the contract. I apologize for any inconvenience that this has caused.