National Fitness Financial Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have reported the complaint to the manager of the department to review the contact with the complaint, and if found that there was a miscommunication, further training and coaching will be assessed with the representative and the entire departmentI apologize for any inconvenience that this has
caused

The club authorized a refund on the same day that National Fitness received a credit card dispute for the same charges (resulting in double-credit), so until Ms*** paid what she disputed, there was a balance on the accountThe balance was paid on 9/30/15, and the account is deletedI
trust this resolves this dispute

The state of Michigan does not require a cancellation clause in health club contracts that allows for cancellation for relocationMs*** signed a year agreement in December She was advised of this same information during her last conversation with National Fitness representatives in
June We heard or received nothing from the complainant until this Revdex.com complaintNevertheless, Strength Beyond Fitness is no longer our client, as of September 24, They did not advise our company where they were taking their business, only advised to refer all member service inquiries to the clubIn order to cancel or revoke authorization for further billing, Ms*** should contact the club, or the Revdex.com that serves the club's home area. I trust this resolves the dispute against National Fitness as the former billing company ONLY, and apologize for any inconvenience that this has caused

I apologize for the delayI have issued a refund of $*** to be processed to MrH***' credit card for the charges drafted in July (after valid POM received 6/29/15) during processing timeThe refund should appear on MrH***' statement within 5-business daysI trust this resolves the
dispute against National Fitness as the billing company only, and apologize for the inconvenience as we followed contract terms

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Professional Fitness, and their members, in this case - MsP***We are in no other way affiliated with Professional FitnessAdditionally, we are not privy to any conversation had
at, or with any representative of, the clubThis being said, we must adhere to the contract that the complainant signedIt is attached hereto.Per the agreement, it is the member's responsibility to schedule sessions with the trainersOur records indicate that MsP*** spoke with a representative at the corporate offices of Professional Fitness, and they have outlined the terms of the contract, explained the balance and procedures, and offered early cancellation for a feeThey have also noted recommend having an attorney review the contract before signing, and that because they did not withhold or delay services longer than months, there is no breach of contract on their partBecause this issue involves contract terms and service at the facility, further complaints should be referred to the club. Per MsP***'s request, we will not call any numbers that we have on file for her in attempt to resolve the account, however because we haven't the authority to override the terms of the contract that the complainant signed, we are unable to cancel the contract outside the terms thereinWe would be happy to work with MsP*** on the fees accrued, upon her attempt to resolve the accountI trust this explanation and notification of our action to stop the calls helps to resolve this complaint against National Fitness as the billing company onlyI apologize for any inconvenience that this has caused

I apologize for the delay - this was reported as resolved with the credit bureau on 6/29/I trust this resolves the complaint against National Fitness, and apologize for the inconvenience

The only account I show active under this address and email address is for *** *** ***There was no cancellation on file for this account, however as a courtesy I have set the membership to expire with no further billingIf there is another account associated with the complaint, or if he has
proof of cancellation for *** ***'s account, Mr*** should provide further documentation. The club did close and all memberships are honored at a related club within contract terms, unless canceledI trust this resolves the complaint against National Fitness as the billing company ONLY, and apologize for any confusion

We reviewed the situation with our client, California Ripped FitnessThey have repeatedly advised Mrs*** that her husband, ***, is the only person who can cancel the accountManagement at the club is adamant that no cancellation was received by ***, despite being advised of the
procedures numerous timesWith the dispute letter that was received, the membership expires May 1, 2015.Our representative had a lengthy conversation with Mr*** yesterday regarding this issue, and he seemed to understand that this is being sustained by management at the club, and they are the only ones who can override the terms of the contract that the complainant signedWe handle administration and billing on contracts initiated by our client and their members, and are in no other way affiliated with California Ripped FitnessI have validated the terms and sustained the balance based upon the contract terms, and the club's response to the ***s' claimsFor this reason, National Fitness cannot authorize a refund on the account, or eliminate the balance. Further complaints should be addressed with California Ripped Fitness or the Revdex.com in that area, because the claims are in regard to goinat the facility and prior cancellation with the clubI trust this explanation resolves the complaint against National Fitness as the billing company, and apologize for any inconvenience and confusion that this has caused

Complaint: ***
I am rejecting this response because I do not have an attorney. Over a month ago I hired an attorney but the attorney got bullied by the attorney for National Fitness, who threatened to report my attorney to the ethics committee because he HAND delivered a letter instead of delivering it via certified mail. Merely days after hiring the attorney, he then dropped my case over the way he delivered the letter! It was obviously a ploy to drag out this situation further than it already has been. National Fitness KNOWS that I do not have an attorney any longer and they are lying like usual. National Fitness should not be in business any longer with the way they have preyed upon my business and still haven't given me my money over $31,000!!! What a dishonest and maniplulative company. They deserve to be shut down and imprisoned for the fraudent actions that they are practicing!
Sincerely,
*** ***

I first must advise that National Fitness handles administration and billing on contracts initiated by Shapes Fintess for Women, and thier members, in this case - MsR***We are in no other way affiliated with ShapesAdditionally, we are not privy to any conversation had at, or with any
representative of, the clubThis being said we must adhere strictly to the contract that the complainant signedIt is attached hereto for clarification.I will first advise that Shapes is the only client for which, per their contract, our system automatically debits an account when a payment goes into "resubmit" statusTo clarify, if the payment attempt initially goes not go through, Shapes billing triggers the charge of $to draft as wellIf either of those attempts fail, or are disputed, the returned item fee of $is added to the membership balance, as well as dues and the original resubmit feeOur records indicate that the original $eventually deemed successful through MsR***'s financial institutionOn 8/10/15, shortly after the member spoke with our representative, the club accessed the account and waived both $fees, as a one time courtesyIt is unknown to National Fitness or Shapes WHY the 7/15/annual fee payment was delayed by the complainant's financial institution. At this time there is no balance, as the club waived all fees (which NF does not have the authority to do)I trust this explanation, and confirmation of the waiver of fees resolves this complaint against National Fitness as the BILLING COMPANY ONLY, and apologize for any inconvenience that this has caused

Ms*** didn't mention her relocation until December 11, at which time she was provided the list of acceptable proofs of moveA lease was received 12/28/The club requires that the landlord signs the lease agreement, so it was initially declinedAfter reviewing same, I have issued a refund
of$to the VISA on file for the Dec dues. There is no balance due, given that all dues paid prior to cancellation remain so through Ms***'s financial institutionI apologize for the inconvenience, and trust this resolves the complaint against National Fitness

I set this membership to expire with no further billing, as a courtesy to Ms***, in an effort to resolve this complaint against National Fitness, who is only responsible for billing and administration on contracts initiated by Shapes Family FitnessInc and their membersI apologize for any
inconvenience this has caused

Complaint: ***
I am rejecting this response because:1) Two California Ripped Fitness Managers, on two separate occasions (December and March 2015) confirmed with the ***s that both Mrs***'s and Mr***'s gym memberships were requested by EACH INDIVIDUAL in November and December 2014, respectively, and confirmed that BOTH memberships should have been cancelled at that time.2) After numerous attempts to communicate this with ***, the only California Ripped Fitness manager who apparently has the control to honor the November cancellation date (as confirmed by two other club employees as stated above), *** has NEVER YET CONTACTED Mror Mrs*** in response to our numerous requests to get in touch with him On at least three different occasions, we have been told that *** will call *** and *** HAS NEVER CALLED *** to this date How are we supposed to resolve this issue when *** will not return our requests for contact?3) After being told by several California Ripped Fitness employees that our memberships were cancelled, how is it that *** is denying what multiple employees from his business have told us? 4) Both Mrsand Mr*** have submitted complaints through the Sacramento Revdex.com, as long as three weeks ago, with regards to this ongoing issue with California Ripped Fitness There has been no response as of yet from California Ripped Fitness to that end.Please advise
Sincerely,
*** ***

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, Solutions in Fitness, LLC, and their members, in this case - MsD***We are in no other way affiliated with Solutions in Fitness, The Gym, or Powerhouse GymAdditionally, we are
not privy to any conversation had at, or with any representative of, Solutions in Fitness, LLCThis being said, we must adhere strictly to the contract that the complainant signed. We received a letter from MsD*** on 7/27/2015, and upon processing and as a courtesy, we deleted it from our system, and returned all membership records to Solutions in FitnessLLCAs requested, I have attached the letter of deletion. I trust this resolves this and any future complaints against National Fitness as the billing company, and apologize for any inconvenience that this has caused

I first must advise that National Fitness handles administration and billing on contracts initiated by our client, California Ripped, and their members, in this case - MsB***We are in no other way affiliated with CA RippedAdditionally, we are not privy to any conversation had at, or with any
representative of, the clubThis being said, we must adhere strictly to the contract that the complainant signedIt is attached hereto.Our records indicate that there was a phone call on 4/20/during which our representative explained the CA Ripped cancellation procedure, at which time she seemed irate for sameNothing has been received in regard to this accountWe would be happy to investigate her claim of prior cancellation upon receipt of proof thereof (ie certified return receipt)As a courtesy, I have accepted this complaint, received 7/15/15, as the cancellation notice, which leaves the billing on the same day as her final, and the membership expires on 8/15/with no future billing scheduled Because National Fitness hasn't the authority to override any terms of the contract that MsB*** signed with CA Ripped, there is no refund due at this time.I trust this explanation helps to resolve the complaint against National Fitness as the billing company ONLY, and apologize for any inconvenience that this has caused

National Fitness was approved by the club to issue a refund in August on the accountThey then took all memberships to a new company - Paramount Acceptance - in SeptemberMs*** should be able to notice a difference in the Merchant Identification on her credit card statements between the billing
through August on her account, and anything that may have been billed after SeptemberIf there was any billing after that point, the facility or Paramount Acceptance should have those answersParamount can be reached at ###-###-####.We advised Ms*** of this information on 11/9, and she simply responded that she would just go to the Revdex.comRather than taking our advice on numerous contacts, she is complaining about the wrong companyI trust this explanation resolves this complaint against National Fitness as the FORMER billing company ONLY, and that further complaints and demands will be directed toward the correct parties of involvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To be clear, courtesy I have set the membership to expire with no further billing means that it is deleted with no billing and no balance

National Fitness is aware of the issue with this customerWe are in the midst of adding additional merchants so that we can stay competitive in the marketWith this change we've experienced slower processing times with some of our clientsWe have put additional resources towards this issue to
rectify it ASAPWhile we are close to resolving this issue, we are asking our customers to bear with us during this transitionWe would also ask that our customer contact their Account ManagerWe would be happy to make adjustments until this issue is resolved